Industrial and Organizational Psychology
Review Questions
Course Introduction
Industrial and Organizational Psychology explores the application of psychological principles and research methods to understand and improve work behavior, employee well-being, and organizational effectiveness. This course covers key topics such as personnel selection, training and development, performance appraisal, motivation, job satisfaction, leadership, team dynamics, and workplace diversity. Through examining theories and real-world case studies, students gain insight into the ways psychology can enhance productivity, foster positive workplace environments, and address challenges in both individual and group contexts within organizations.
Recommended Textbook
The Labor Relations Process 9th Edition by William H. Holley
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14 Chapters
564 Verified Questions
564 Flashcards
Source URL: https://quizplus.com/study-set/1049
Page 2
Chapter 1: Union-Management Relationships in Perspective
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20799
Sample Questions
Q1) The employees' age, race, and ethnic background might influence whether particular work rules are found in the labor agreement.
A)True
B)False
Answer: True
Q2) The growth in part-time employment also has a small, but significant, positive impact on union density.
A)True
B)False
Answer: False
Q3) Public opinion, while a potentially powerful influence, pertains only to the first phase of the labor relations process, particularly union organizing drives.
A)True
B)False
Answer: False
Q4) Public opinion of institutions in general is high in the United States.
A)True
B)False
Answer: False
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Chapter 2: Evolution of Labor Management Relationships
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) One change since 1950 is organized labor's current emphasis on long-range reform instead of short-range material goals.
A)True
B)False
Answer: False
Q2) Member unions of the Change to Win federation are encouraged to devote 50 percent of their annual operating budget toward union organizing activities, compared to a goal of 30 percent for AFL-CIO affiliated unions.
A)True
B)False
Answer: True
Q3) The North American Free Trade Act (NAFTA):
A) was the cause of the Haymarket Riot.
B) was passed over organized labor's strong opposition.
C) outlawed the sitdown strike of the CIO.
D) was Samuel Gompers' biggest political accomplishment.
E) provided a strong incentive for employees to unionize.
Answer: B
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Chapter 3: Legal Influences
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20801
Sample Questions
Q1) Which of the following were not included in the Wagner Act?
A) guarantees of certain employee rights
B) specific union unfair labor practices
C) specific employer unfair labor practices
D) creation of an administrative agency
E) NLRB
Answer: B
Q2) The Racketeer Influenced and Corrupt Organizations Act (RICO) forbids anyone involved in racketeering from investing in or controlling through racketeering activity any enterprise (business or labor union) engaged in interstate commerce.
A)True
B)False
Answer: True
Q3) In what year did the Supreme Court declare the Wagner Act constitutional?
A) 1886
B) 1918
C) 1937
D) 1941
E) 1947
Answer: C
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Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20802
Sample Questions
Q1) The craft unions and the industrial unions differ in a number of areas. Which of the following is not one of those areas?
A) attendance at and participation in meetings
B) scope of the labor agreement
C) job characteristics
D) leadership roles
E) all of these
Q2) Which of the following did not encourage union mergers?
A) executive preference
B) decline of some US industries
C) avoidance of external controls
D) jurisdictional disputes
E) all of these
Q3) The largest percentage of money paid to the national union goes to:
A) retirement and strike fund.
B) administration, operational, and salary expenses.
C) convention, publication, and retirement fund.
D) political lobbying efforts.
E) monthly payments of outstanding union loans.
Page 6
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Chapter 5: Why and How Unions Organized
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following would not be a barrier to a representation election?
A) only 40 percent return of signed of authorization cards
B) an election held within the previous twelve months
C) a group of employees already covered by a contract and already members of a legally certified union
D) the contract bar doctrine
E) all of these
Q2) In the last decade, decertification elections have nearly doubled.
A)True
B)False
Q3) Which of the following groups are not considered "employees" covered under the NLRA?
A) craft employees
B) professional employees
C) office employees
D) long-distance truck drivers
E) supervisors
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Chapter 6: Negotiating the Labor Agreement
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which one of the following should not be a relevant consideration when selecting members for a management negotiating team?
A) perceived need for an individual's skills and abilities
B) whether the individual occupies a line or staff managerial position within the firm
C) political considerations
D) desired size of the bargaining team (i.e., number of team members)
E) all of these are relevant to consider when selecting members for a management negotiating team
Q2) Unions do not place upper limits on their bargaining ranges because they maintain, "nothing ventured, nothing gained."
A)True
B)False
Q3) In some cases a specific, single action by an employer constitutes an unfair labor practice in bargaining.
A)True
B)False
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Chapter 7: Economic Issues
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Sample Questions
Q1) The majority of private sector union contracts contain a cost-of-living adjustment (COLA) clause.
A)True
B)False
Q2) Union leaders favor job evaluation more than managers for use in designing the wage structure.
A)True
B)False
Q3) In a _________, firms make monetary payments to a specific group or groups of employees for producing more output or generating cost savings beyond some established goal.
A) profit sharing plan
B) gain-sharing plan
C) fee-for-service plan
D) graded vesting schedule
E) all of these
Q4) Skill-based pay sets the wage rate according to a job's title (type).
A)True
B)False
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Chapter 8: Administrative Issues
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) ______________ occurs when a firm determines that it cannot perform all the tasks that are necessary to operate its business successfully.
A) outsourcing
B) subcontracting
C) strategic partnership
D) strategic alliance
E) strategic partnership and alliance
Q2) Jurisdictional disputes can occur when:
A) two or more unions claim jurisdiction over the same work assignments.
B) bargaining unit employees believe their work is being assigned to employees outside of the bargaining unit.
C) disagreements occur within the union over particular work assignments.
D) all of these
E) none of these
Q3) Employees have a right to refuse to perform work that they believe represents a serious threat to their safety or health.
A)True
B)False
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10
Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/20807
Sample Questions
Q1) A strike is not entered into lightly by an employee. Which of the following items is least likely to be considered?
A) Is the objective worth the cost?
B) What will other people think of me?
C) What is my expense of participation?
D) What are the legal ramifications?
E) all of these are equally likely to be considered by an employee
Q2) The "reserve gate" approach involves the establishment of an exclusive gate for entry and exit of all employees on strike.
A)True
B)False
Q3) Mediation is distinguished from arbitration by:
A) use of third-party neutrals.
B) mediators appointed by government agencies.
C) no final and binding decision.
D) meetings where the parties present their issues to the neutral.
E) all of these
Q4) In most cases, a wildcat strike is a violation of the labor agreement.
A)True
B)False
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Chapter 10: Contract Administration
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Employees seldom file a grievance to protest a contractual violation since negotiators are usually concerned about the precision of every labor agreement provision.
A)True
B)False
Q2) First line supervisor answers employee grievance in writing. Which step of a typical grievance procedure is this an example of?
A) second step
B) first step
C) arbitration
D) third step
E) fourth step
Q3) Regardless of motives for filing grievances, management must process them through the grievance procedure specified in the contract.
A)True
B)False
Q4) Employees file grievances for only one reason: to protest a contract violation.
A)True
B)False
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Chapter 11: Labor and Employment Arbitration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20809
Sample Questions
Q1) The common law of the shop is derived from:
A) labor agreement language.
B) intent of the parties.
C) past practices of union and management officials at a particular facility.
D) all of these
E) none of these
Q2) The National War Labor Board (NWLB):
A) increased the use of arbitration by actively encouraging the formation of labor unions at nonunion facilities.
B) encouraged the parties to carefully define the arbitrator's jurisdiction in the labor agreements.
C) served as a training ground for future arbitrators.
D) had the authority to place a party who refused to abide by the arbitrator's award in jail.
E) encouraged the parties to carefully define the arbitrator's jurisdiction in the labor agreements and served as a training ground for future arbitrators.
Q3) The "repeat player" situation favors the individual employee.
A)True
B)False
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Page 13
Chapter 12: Employee Discipline
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20810
Sample Questions
Q1) Management would generally prefer that an arbitrator rely on a "preponderance of evidence" instead of "beyond a reasonable doubt" since it is frequently difficult for management to meet this more stringent standard for evidence of employee misconduct.
A)True
B)False
Q2) It is estimated that employers incur tremendous indirect costs (e.g., costs of poorly performing employees, costs of overly complex hiring processes, unnecessary granting of severance pay) because they routinely overestimate the costs of fighting wrongful discharge suits.
A)True
B)False
Q3) A "reasonable" rule:
A) relates to the orderly, efficient, and safe operation of the employer's business.
B) must be jointly established by management and the union.
C) must apply to all employees and operations at a particular organization equally.
D) can be unrelated to the necessities of business operations.
E) all of these
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14
Chapter 13: Labor Relations in the Public Sector
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20811
Sample Questions
Q1) Like the private sector, federal sector labor relations has adopted the exclusive bargaining representation principle.
A)True
B)False
Q2) Which one of the following strategies is NOT a strategy that is commonly used to increase a public employer's cost of continuing to disagree with a union bargaining proposal?
A) A threat to conduct a recall election.
B) A threat to "blow the whistle" on a questionable management practice.
C) A threat to withdraw the political support of union members
D) Malicious obedience or "working to rule" in order to slow down work
E) All of these are commonly used strategies.
Q3) The "sovereignty doctrine" means that elected officials retain the authority to make decisions.
A)True
B)False
Q4) The so-called "free rider" issue is of little concern for public-sector unions.
A)True
B)False
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Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/20812
Sample Questions
Q1) Unionization in most Western Europe countries is far more widespread than in the United States.
A)True
B)False
Q2) Which of the following is true about labor relations in Great Britain?
A) Collective bargaining is voluntary and unenforceable by law.
B) Shop stewards are volunteers that serve without pay.
C) Unions have great power and refuse to work with any employer they find to be in bad standing.
D) Labor disputes are confined to specific locations and secondary activities (e.g., boycotts) are prohibited.
E) All of these are true.
Q3) A number of large MNCs are so enormous that their sales are frequently larger than the entire economy of the countries in which they conduct business.
A)True
B)False
Q4) As a result of NAFTA, real wages have grown rapidly for Mexican workers.
A)True
B)False
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