Industrial and Organizational Psychology
Test Preparation
Course Introduction
Industrial and Organizational Psychology explores the scientific study of human behavior in workplace settings. This course examines key theories and practices related to employee selection, training, motivation, job satisfaction, leadership, performance appraisal, and organizational development. Students will analyze how psychological principles can be applied to solve problems related to productivity, teamwork, occupational health, and the work environment. The course also addresses the ethical and legal considerations involved in organizational practices, preparing students to understand and improve individual and group performance within various organizational contexts.
Recommended Textbook
Human Resource Management 13th Edition by Robert
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16 Chapters
2091 Verified Questions
2091 Flashcards
Source URL: https://quizplus.com/study-set/428
L. Mathis
Page 2
Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7554
Sample Questions
Q1) The ____ sponsors the most well-known certification program for HR generalists.
A) Human Resource Certification Institute
B) International Personnel Management Association
C) World at Work Association
D) American Society for Training and Development
Answer: A
Q2) By not providing contingent employees with health benefits,the employer can save 20-40% in labor costs compared with regular employees.
A)True
B)False
Answer: True
Q3) The Sarbanes-Oxley Act has had all of the following effects on HR EXCEPT
A) companies have to establish ethics codes.
B) HR has had to carry out compliance verification effort involved with the act.
C) HR has to develop anti-retaliation policies for employee whistle-blowers.
D) HR exempt-level professionals must have professional certification.
Answer: D
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Page 3
Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The new CEO of the firm has told the vice president of HR that all HR activities must use the cost of capital as the benchmark against which their the returns from the activities are measured.The new CEO is implementing
A) the balanced scorecard
B) human economic value added (HEVA).
C) return on investment (ROI).
D) return on assets (ROA).
Answer: B
Q2) Abbeyville Dairy does not have a formal HR professional.The top executives wish to identify problems the company may have with legal compliance and record keeping.It would be advisable for Abbeyville Dairy to conduct a benchmarking analysis.
A)True
B)False
Answer: False
Q3) Effectiveness compares inputs and costs to outputs and benefits.
A)True
B)False
Answer: False
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4
Chapter 3: Equal Employment Opportunity
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7556
Sample Questions
Q1) In order to ward off a complaint of discrimination,every requirement for employment must be
A) benchmarked against industry best practices.
B) approved by the EEOC.
C) consistent with past practice in the company.
D) directly job related for the position.
Answer: D
Q2) Glenda was not wearing a helmet when she had a bicycle accident which left her with a brain injury that affected her concentration and short term memory.Glenda had been an auditor for a large regional accounting firm.It would be legal for her employer to remove Glenda from her auditor's job and offer Glenda a transfer to a lesser-paying job that is within her capabilities.
A)True
B)False
Answer: True
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Chapter 4: Workers,Jobs,and Job Analysis
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Which of the following was identified as an organizational problem that often occurs as part of the job analysis process?
A) inflation of the importance of the incumbent's job
B) non-reporting by employees of extra duties they have taken on beyond their job description
C) a focus on the job, rather than on the job incumbent
D) an over-emphasis on the legal concerns
Q2) Compare and contrast task-based job analysis and competency-based job analysis.What are the advantages and disadvantages of the two kinds of analysis?
Q3) For job analysis purposes,Clark has been required to keep a diary of his job duties,noting how frequently they are performed and the time required for each duty.Clark believes this is a massive waste of time that he could be spending in productive work.Clark is correct in his belief that it is the HR department's responsibility to observe and record his work activities,rather than his responsibility.
A)True
B)False
Q4) How does the increasing diversity of the workforce affect HR functions?
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The employee selection process mostly affects retention through A) job/person match.
B) the mentoring new employees receive from their first boss.
C) opportunities for employee advancement within the firm.
D) the motivation potential of the job.
Q2) The employee attitude survey conducted by a financial services firm three months ago has been analyzed.Although employees are generally satisfied with their pay,the survey revealed strong and generalized dissatisfaction with the organization's management style,promotion practices and training programs.As director of HR,you recommend
A) sending an email to employees thanking them for their participation.
B) announcing the positive survey results, while beginning to work in private on solutions to the problems revealed by the negative results.
C) holding group meetings with employees to convey the positive and negative survey results and to get suggestions for making improvements.
D) communicating the positive survey results, while rebutting the negative results.
Q3) What factors should be considered when estimating the cost of turnover to the organization?
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Chapter 6: Recruiting and Labor Markets
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Which of the following statements about recruiting friends and family of current employees is TRUE?
A) Friends and family of current workers tend to be less qualified than external hires, especially if bonuses are offered to the referring employees.
B) If the current workforce is not diverse, EEO problems may result.
C) Family connections moderate the normal political maneuvering that occurs in firms.
D) Anti-nepotism laws make current-employee referrals problematic.
Q2) Which of the following statements regarding job posting and bidding is FALSE?
A) It gives existing employees the first chance at job openings before external candidates are considered.
B) Job posting reduces the threat of organizational "in breeding" because the posting crosses divisional and departmental boundaries in the search for new blood.
C) Job posting may not reveal any qualified internal candidates.
D) In a unionized organization, job posting and bidding often is spelled out in the labor agreement.
Q3) What are the major components of the labor market? Define them and describe how they are related.
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Page 8
Chapter 7: Selecting Human Resources
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The purpose of a/an ____ is to obtain additional information on a candidate and to clarify information gathered throughout the selection process.
A) personality test
B) application form
C) selection interview
D) reference check
Q2) EEO laws require employers to collect data on race,sex and other demographics about their applicants.But,legally,employers are not allowed to use this information in making hiring decisions except in very limited circumstances.
A)True
B)False
Q3) All of the following are "soft skills" that can be crucial to outstanding job performance EXCEPT
A) cognitive ability.
B) empathy.
C) conscientiousness
D) emotional intelligence.
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Chapter 8: Training Human Resources
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/7561
Sample Questions
Q1) The director of training at the headquarters of a large insurance company is considering various methods of gathering information on the training needs of specific individuals in the organization.Which of the following is NOT a source of information the director would consider?
A) departmental budget over-runs
B) assessment center exercises
C) records of critical incidents
D) skill tests
Q2) Luis,the director of training for Helotes International,wishes to increase employee support for new training programs.The best way to build this support is for Luis to A) write a monthly training newsletter that describes the training opportunities provided by Helotes.
B) work with supervisors and managers to design a development-focused performance appraisal for subordinates.
C) distribute a web-based survey of employees asking them to describe their training needs.
D) send lower-level employees who might have management potential to an assessment center.
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10
Chapter 9: Talent Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/7562
Sample Questions
Q1) Which of the following is TRUE?
A) Modern careers are cyclical in that individuals will have periods of stability interrupted by periods of transition.
B) A person's early career is marked by stability as he/she learns new skills, but a person's later career tends to be turbulent as he/she moves from organization to organization.
C) The democratic traditions of the U.S. result in the fact that the socioeconomic status of one's family has no impact on one's career choices.
D) Interest inventories are important because interests are stable over a person's lifetime.
Q2) Most global firms find it is better to have expatriates rather than locals staff the management positions of their foreign operations because expatriates require less training and development than do the locals.
A)True
B)False
Q3) What are the main career challenges for women? What can organizations do to make better use of its female talents?
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11
Chapter 10: Performance Management and Appraisal
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/7563
Sample Questions
Q1) Which of the following comments by a supervisor during an appraisal interview illustrates the development function of performance appraisal?
A) Unless you are able to meet your quota next quarter, you will be terminated.
B) How can I support your sales efforts better in the coming year?
C) I am going to pair you with Alex for a month so that you can learn his technique in closing sales.
D) Next year the dollar amount of contracts you must sell for an acceptable rating will be increased 10%.
Q2) One of the advantages of the forced distribution approach to performance appraisal is that it can be used in workplaces that have small numbers of employees.
A)True
B)False
Q3) Employee performance can be rated by anyone familiar with the performance of the individual.Consequently,customer ratings can provide good sources of performance appraisal information for employees with extensive customer contact.
A)True
B)False
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12
Chapter 11: Total Rewards and Compensation
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) The ranking method typically ranks jobs in value to the organization based on three or four compensable factors.
A)True
B)False
Q2) Peggy has taken a summer job before college classes start in the fall.She is working for an organic farm picking produce,packing produce,weeding,watering and doing other farm tasks.Because this is the farm's busy season,Peggy is working 60 hours a week.Peggy is entitled to time and one-half pay for the 20 hours she works extra every week.
A)True
B)False
Q3) Which of the following are NOT paid overtime under the Fair Labor Standards Act?
A) salaried employees
B) nurses
C) exempt employees
D) public sector employees
Q4) What are the two major compensation philosophies and how to they affect employee attitudes and behavior?
Q5) What is meant by equity? Is equity an important consideration in compensation?
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Chapter 12: Incentive Plans and Executive Compensation
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) ____ is an example of an organizational-level variable pay system.
A) Sales compensation
B) Cost reduction
C) A piece-rate system
D) Deferred compensation
Q2) Which of the following statements is FALSE about sales incentive plans?
A) The Internet has made it easier for managers to track daily sales of sales staff scattered all over the world.
B) If sales staff bonuses become viewed as deferred salary, then the bonuses lose their effectiveness in motivating discretionary effort from sales staff.
C) It is difficult to motivate the range of behaviors needed of sales staff in a complex environment unless there are at least three sales performance measures in an incentive system.
D) Sales incentives must be tied to the organization's broad strategic plans.
Q3) Performance incentives include all the following EXCEPT
A) plane tickets to a resort destination.
B) commissions.
C) cost-of-living increases.
D) profit-sharing.
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Page 14
Chapter 13: Managing Employee Benefits
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Rapid increases in the costs of health benefits are having all of the following effects EXCEPT
A) some employers are dropping health benefits for employees.
B) employers requiring retirees to pay more for continued health benefits.
C) causing employers to lobby for national, universal health insurance.
D) employers substituting mini-health insurance plans for traditional health coverage.
Q2) To be eligible for workers' compensation,the worker must
A) suffer a work-related injury or illness.
B) have purchased workers' compensation insurance.
C) not be totally or partially responsible for the accident or injury.
D) prove that the accident was caused by employer negligence.
Q3) During long-lasting economic declines,
A) state unemployment compensation funds often become exhausted.
B) the number of weeks of unemployment offered to out-of-work individuals has to be cut to conserve the funds.
C) employers are often forced to stop their contributions to unemployment compensation funds because of financial losses.
D) the weekly payments to each individual recipient are reduced.
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Chapter 14: Risk Management and Worker Protection
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Typically,HR takes on all the following responsibilities for health,safety and security EXCEPT
A) investigating accidents.
B) developing safety reporting systems.
C) assisting in disaster planning.
D) designing employee identification systems.
Q2) With respect to safety committees,an employer may be in violation of the National Labor Relations Act if
A) workers are excluded from participation.
B) employee participation is compulsory.
C) managers compose a majority on the committee.
D) the company is not located in a state mandating safety committees.
Q3) The Department of Transportation requires drug testing for workers in certain occupations and industries,whereas drug testing is optional for most other employers.
A)True
B)False
Q4) Most employees who are victims of homicide at work are killed by a co-worker..
A)True
B)False
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Chapter 15: Employee Rights and Responsibilities
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Employment practices liability insurance
A) has been declining in usage because of increased training of supervisors and better designed disciplinary practices.
B) is priced based on the number of employees.
C) requires an audit of the company's HR polices and practices.
D) represents the failure of HR management to properly enforce good practices and legal behavior by management.
Q2) A pharmaceutical research firm,is concerned that scientific or technical employees may take company formulas or data with them when they quit or are terminated.The firm should include a/an ____ clause in its employment contracts.
A) identification
B) non-compete
C) non-piracy
D) trade secrets
Q3) Managers,not HR staff,are the main users and enforcers of rules,procedures,and policies.
A)True
B)False
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Chapter 16: Union/Management Relations
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7569
Sample Questions
Q1) The contract between BootMagic and its union is due to expire in 30 days.If the union and BootMagic cannot successfully negotiate a contract,who must be notified?
A) the NLRB
B) the FMCS
C) the AFL-CIO
D) the U.S. Secretary of Labor
Q2) The ____ Act made certain anti-union actions by management unfair labor practices.
A) Railway Labor
B) Landrum-Griffin
C) Wagner
D) Civil Service Reform
Q3) Which of the following is a SIMILARITY between European unions and U.S.unions?
A) Unionization is carried out on a company-by-company basis.
B) Providing aid and guidance to unions in developing countries.
C) Collective bargaining agreements are contracts between employers and the union.
D) Relations between unions and employers are expected to be adversarial.
Q4) What are the advantages of a union grievance procedure?
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Page 18