Human Services Foundations
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Course Introduction
Human Services Foundations introduces students to the history, values, and practices of the human services profession. The course explores the systems, agencies, and professionals that support individuals and communities through social, psychological, and behavioral interventions. Students examine core concepts such as advocacy, cultural competence, ethics, and client empowerment, while gaining an understanding of diverse client populations and the social issues they face. The course provides a broad overview of career pathways in the field and develops foundational skills vital for further study and practice in human services.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
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Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Moving clients to self-sufficiency means all of the following EXCEPT:
A) increase in self-esteem
B) increase in independence
C) increase in responsibility
D) increase in family harmony
Answer: D
Q2) Principles of teaming include all EXCEPT:
A) pleasing the customer.
B) working together cooperatively.
C) communicating with team members.
D) sharing responsibility.
Answer: A
Q3) Today the new meaning for the human service generalist is
A) a professional who works with a specific discipline such as psychology or psychiatry.
B) a professional who works with the client using both the micro and macro perspective.
C) a professional who works with the client using the micro perspective.
D) a professional who works with a specific client group.
Answer: B
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3
Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) All of the following are features of the Elizabethan Poor Law EXCEPT
A) a classification system for dependents according to their ability to work
B) compulsory taxation to raise funds to help
C) inhumane treatment for those in institutions
D) responsibility for "have nots" was first with the family
Answer: C
Q2) Promoting the rights of the poor,improving employment opportunities for minorities,and eradicating poverty were the goals of the
A) Fair Deal
B) Great Society
C) New Deal
D) New Federalism
Answer: B
Q3) The idea behind the passage of the Community Mental Health Centers Act of 1963 was to
A) serve Viet Nam veterans
B) create a setting for a new type of mental health worker
C) provide an array of services to the population
D) eradicate mental illness among those living in poverty
Answer: C
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Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which one of the following best characterizes the Americans with Disabilities Act (ADA)?
A) patterned after the Manpower Development Act
B) patterned after affirmative action legislation
C) intended to enable people with disabilities access to goods and services
D) intended to address areas such as employment, goods and services, and participation in the political process
Answer: C
Q2) Managed care has influenced human services by
A) requiring more case management.
B) requiring external review for all cases and procedures.
C) requiring clients to ask for approval from each human service professional involved.
D) requiring human service professionals to see each client at least 5 times.
Answer: A
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Chapter 4: Models of Human Service Delivery
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25 Flashcards
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Sample Questions
Q1) The following characteristics or themes are part of the model of human services
EXCEPT:
A) accountability
B) generic focus
C) institutionalization
D) whole person
Q2) Healthy People is a national public health effort to improve the health of all people by
A) developing heart disease and cancer cures.
B) controlling tobacco use among young people.
C) defining a prevention agenda.
D) promoting exercise for people of all ages.
Q3) Define public health using 2 different approaches to this concept.
Q4) Both the medical model and the public health model have in common:
A) helping those who are mentally ill
B) delivering services to cure an illness
C) using medical intervention
D) working to prevent the spread of disease
Q5) Discuss the contributions of the public health service since the late 1700s.
Q6) List the characteristics or themes of the human service model.
Page 6
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Q2) Involuntary referral is illustrated by all EXCEPT:
A) inadvertent services by a human service agency
B) juvenile court may order services for first offenders
C) individuals incarcerated for crimes
D) agreement of abusive parents to seek counseling
Q3) Reasons for homelessness include all EXCEPT:
A) deinstitutionalization
B) technology
C) transportation
D) urban renewal
Q4) Central to understanding who a client is and what problems are encountered is the idea that
A) everyone is a client.
B) problems are a normal part of life.
C) resources are critical for success.
D) the support network must be utilized.
Q5) Identify and explain each developmental stage in Erikson's Eight Stages of Man.
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) All but ONE of the following responses are examples of empathy:
A) "You miss your family."
B) "Twenty years without parole is along time."
C) "It must be lonely at times."
D) "I feel sorry for you locked up day and night."
Q2) Distinguishing the advocate and broker roles from each other is
A) a focus on the recipient of services.
B) administration versus community involvement.
C) the assignment of front-line of administrative duties.
D) an emphasis on the degree of involvement.
Q3) The increasing body of research that supports the concept that the personal characteristics of helpers
A) make little difference in the helping relationship.
B) are not as important as mastery of helping theory.
C) help them fulfill certain human service roles.
D) are largely responsible for success or failure of helping.
Q4) Discuss three ways to categorize helpers.
PG.168-169
Q5) Distinguish between front-line and administrative roles.
PG 179- 186
Page 8
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Chapter 7: The Helping Process
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Sample Questions
Q1) Attending behavior includes the following nonverbal components EXCEPT:
A) attentive body language
B) eye contact
C) verbal tracking
D) vocal qualities
Q2) A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.
Q3) Discuss strategies that would be helpful with challenging clients.
Q4) Clients who may come for help more or less willingly but fail to carry through or participate are
A) culturally different clients.
B) Asian American clients.
C) reluctant clients.
D) resistant clients.
Q5) Describe some of the matters that a helper would want to attend to before the client arrives.
9
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Chapter 8: Working Within a System
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21 Flashcards
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Sample Questions
Q1) Turf issues cause difficulties in collaboration by
A) asking agencies to alter their mission and goals
B) asking agencies to share the same space
C) asking agencies to spend hours of time planning
D) asking agencies to combine governing bodies
Q2) Paperwork serves ALL but one of the following functions:
A) documenting for funding
B) documenting client history
C) allowing helpers to build rapport
D) establishing a permanent client record
Q3) Community mapping
A) allows clients to find the organization
B) helps plan parking
C) helps clients advocate for one another
D) helps agencies support the community
Q4) The informal network
A) is obvious and easy to understand
B) is reflected in the organizational chart
C) takes time to access
D) includes informal helpers
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Chapter 9: Professional Concerns
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Sample Questions
Q1) The worker's assurance that information the client divulges will remain between the two of them reflects a commitment to
A) friendship
B) confidentiality
C) service
D) competence
Q2) Discuss the types of confidentiality and provide examples of each.
Q3) Statements in codes of ethics about academic training and supervised experience refer to
A) responsibility
B) competence
C) informed consent
D) privileged communication
Q4) To think through issues of confidentiality,the beginning human service professional can use all EXCEPT
A) client code of ethics
B) laws of state
C) professional code of ethics
D) agency guidelines
Q5) Explain the importance of informed consent.
Page 11
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