

Human Services
Final Test Solutions
Course Introduction
The Human Services course explores the foundational concepts, principles, and practices involved in assisting individuals, families, and communities to improve their quality of life. Students will examine the roles and responsibilities of human services professionals across diverse settings, such as social work, counseling, mental health, and community outreach. Emphasis is placed on understanding client needs, cultural competence, ethical standards, and intervention strategies. Through case studies and practical activities, learners will develop effective communication, assessment, and problem-solving skills essential for supporting clients and advocating for social change within various human services systems.
Recommended Textbook
Child Family and Community Family Centered Early Care and Education 7th Edition by Janet Gonzalez
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Chapter 1: The Child in Context of Family and Community
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Which of the following best describes the term family-centered care and education?
A) Both care and education are provided by a nonrelative outside of the child's home
B) Families and caregivers working together on a project in the child care center
C) Parents being asked to help out in the center or participate in workdays to clean up the yard
D) Including the family as an integral, inseparable, part of the child's education and socialization
Answer: D
Q2) In Bronfenbrenner's bioecological model
A) The child is viewed as an individual
B) The mesosystem is the most important layer
C) Development and socialization are impacted by the layers
D) Culture is not important
Answer: C
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3

Chapter 2: Supporting Families Around Issues of
Attachment and Trust
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) When do babies learn to develop trust?
A) When they feel secure that their needs will be met by a caring adult
B) When they learn to walk
C) When they feel ignored
D) When they are able to nap alone
Answer: A
Q2) When children have a secure attachment, they are more likely to do which of the following?
A) Stay very close to the attached adult
B) Explore their environment
C) Express fear
D) Show signs of anxiety
Answer: B
Q3) What is the definition of temperament?
A) Temperament is the word to describe a temper tantrum
B) Temperament is a personality disorder
C) Temperament is an inborn trait that is genetically determined
D) Temperament is an environmental condition
Answer: C
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Chapter 3: Supporting Families With Autonomy-Seeking Youngsters
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) To promote self-help skills, what should adults do?
A) Restrict children to what they can do well
B) Encourage trials and exploration
C) Do everything they can for the child
D) Manage the risks children explore
Answer: B
Q2) How does setting limits empower children?
Answer: Setting limits empowers children by giving them freedom within limits. Children will test the limits and find security when they are consistent.
Q3) How can caregivers help children during good-byes?
A) Distract children
B) Acknowledge and accept feelings
C) Tell children, "you are fine."
D) Encourage children to stop crying
Answer: B
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Chapter 4: Sharing Views of Initiative With Families
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) How do adults contribute to children's sense of initiative?
A) By directing everything they do with a firm hand
B) By encouraging them to explore, try things out, and solve problems themselves
C) By punishing mistakes so the child learns to avoid them
D) By keeping them from trying new things because they might do it wrong
Q2) Which of the following is true of semi-enclosed, private spaces?
A) They should not be provided for children
B) They allow children to get away by themselves
C) They do not need to be supervised
D) They are not a necessary part of a balanced environment
Q3) How can play be facilitated in children with special needs?
A) By working with the parents in sharing information about adaptations that might be needed
B) By leaving the child with special needs to work out any problems that arise with typically developing peers
C) By using competition to motivated the child with special needs
D) By teaching the child with special needs that he or she is just there to observe the other children playing
Q4) What is the difference between empowering and overpowering children?
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Chapter 5: Working With Families of School-Age Children
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Which of the following statements can support a child to learn about intrinsic rewards?
A) "I like all the purple you used."
B) "Your painting needs more purple."
C) "The grapes in your picture should be purple, not the sun."
D) "I see that you used a lot of purple in your picture.
Q2) In the story of Michael, what did the teachers come to understand about his behavior?
A) That Michael was a child that could not be reached
B) That Michael was a child who could easily connect with others
C) That Michael's experience of abuse and neglect meant he would always be aggressive
D) That Michael learned patterns of behavior in response to his early environment
Q3) What are some strategies for teaching morals through prosocial development?
Q4) When a teacher pays attention to a child's behavior, what is likely to happen?
A) The child is likely to stop the behavior that gets attention
B) Most children don't notice what teachers pay attention to
C) The child is likely to continue the behavior that gets attention
D) The child is likely to become shy
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Chapter 6: Societal Influences on Children and Families
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20 Flashcards
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Sample Questions
Q1) An antibias curriculum has a goal of an equitable society. What else is true of antibias curriculum?
A) It is a purely cognitive approach
B) It is something added on to an existing curriculum
C) It deals with some, but not all, aspects of human diversity
D) It changes the whole curriculum to reflect an attitude of respect toward differences
Q2) Which of the following is not an example of classism?
A) A child being concerned that she will be teased if she is not wearing the "right" clothes
B) A family not being able to participate in school fundraising
C) A child not wanting to take a field trip in a car that does not have a DVD player in it
D) A child not wanting to have lunch next to someone with a lunch that "smells funny"
Q3) According to the research of Adrie Kusserow, the families in Queens and the families in Manhattan treated their children very differently. What were the differences and why?
Q4) How are children socialized by their families?
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Chapter 7: Understanding Families Goals, Values, and Culture
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Toilet training can be used as an example of what?
A) Ignorance on the part of parents who train early
B) The superior training of the teacher who understands "readiness" issues
C) Two different perspectives that may be cultural
D) A power struggle between the parent and the child.
Q2) According to the text, which of the following describes pattern 1 families?
A) They generalize about cultures and create stereotypes
B) They believe that everybody in a given culture is alike
C) The group is seen as more important than the individual
D) People are valued as unique individuals, starting at birth
Q3) Culture
A) Is something that only ethnic people have
B) Is something that caregivers do not need to pay attention to
C) Is invisible and effects everything that we do
D) Should be melted into other cultures
Q4) What is meant by a cultural bump?
Q5) What do people mean when they say that they don't have a culture?
Q6) What is the value of cultural pluralism?
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Chapter 8: Working With Families on Guidance Issues
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) What does the term "self-regulation" mean?
A) Acting on impulses
B) The ability to monitor and manage oneself
C) Regulating the behaviors of someone else
D) The act of being self-absorbed
Q2) Which of the following is true of the consequences approach to discipline?
A) It should be implemented across all cultures
B) It involves choices
C) It is the same as punishment
D) It involves negative consequences.
Q3) How do natural consequences differ from logical consequences?
A) Natural consequences are created by adults
B) Logical consequences occur naturally
C) Natural consequences happen without adult intervention
D) Logical and natural consequences are arbitrary
Q4) Much of unacceptable behavior needs to be
A) Ignored
B) Negatively reinforced
C) Punished
D) Redirected

Page 10
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Chapter 9: Working With Families on Addressing Feelings and Problem Solving
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) When two people disagree about how feelings should be expressed, what is important for each person to consider?
A) Who is right and who is wrong
B) How to prove a point
C) Both perspectives
D) How to get the other to change his/her mind
Q2) According to the chapter, which of the following is never inappropriate?
A) Express feelings
B) Act on one's feelings
C) Feel what one feels
D) Talk about feelings
Q3) Charlie fell while running on the playground. He looks up towards the nearest adult. In regards to social referencing, which teacher response helps Charlie decide for himself how to react?
A) "You're okay."
B) "You fell down. Are you okay?"
C) "Big boys don't cry."
D) "Ohhhh, OUCH!"
Q4) How can adults help children cope with fear?
Q5) How does playing pretend help children cope with feelings?
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Chapter 10: Working With Families to Support Self-Esteem
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Which of the following is not suggested as a way to promote self-esteem in young children?
A) Give children opportunities to experience success
B) Allow children to experience failure
C) Praise everything children do
D) Give children honest feedback
Q2) Self-esteem is best defined by which of the following statements?
A) It is a valuing process and ongoing self-appraisal which encompasses self-image and self concept
B) It means ignoring the minuses and only acknowledging the pluses
C) It means always feeling positive
D) Refers to fulfilling ones individual potential
Q3) Which of the following best describes an anti-bias curriculum?
A) Teaches children to be blind to racial and cultural differences
B) Teaches children to respond positively and appropriately to differences
C) Avoids discussions of injustice because children are too young to understand
D) Does not include people with disabilities
Q4) What are some of the ways to teach anti-bias behaviors?
Q5) What is meant by the term "life script?"
Q6) What are some strategies for changing negative messages to positive ones?
Page 12
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Chapter 11: Working With Families Around Gender Issues
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20 Flashcards
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Sample Questions
Q1) Consider this: boys going to school in pants and sneakers; girls going to school wearing princess dresses and fancy shoes. What message does that convey?
A) That boys don't like to dress up
B) Boys go to school dressed for play; girls go to school dressed for show
C) That girls can be strong and capable
D) That boys and girls embrace broad gender roles
Q2) In the story of Jennifer, the mother of Zach and Jade, how did sexism show up in the way that she was stroking her children?
Q3) How can adults promote gender equity?
A) By giving children names that are non-gender specific (like Chris)
B) By becoming aware of how language usage relates to power relations and gender stereotypes
C) By setting up spaces in the classroom for girls only and other spaces for boys only
D) By creating a competitive classroom environment for boys and girls.
Q4) How does interruption relate to gender roles?
Q5) How does differential treatment show up in preschool?
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Chapter 12: Stress and Success in Family Life
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following is true about resilient children?
A) They have a hard time connecting
B) They are destined for greatness
C) They have difficulty with social skills
D) They emerge intact from a history of severe distress
Q2) Which of the following are protective factors of resilient children?
A) They have been needed by someone
B) They take a passive role
C) They rub people the wrong way because of their life experiences
D) They have been protected from harm, pain and trauma
Q3) Diversity in family structure
A) Reflects cultural differences and changing times, but not necessarily the breakdown of the family
B) Infers that most families are dysfunctional
C) Means that children suffer when they do not grow up in what has been thought of as the traditional family that has a mother and father
D) Is the same as a nuclear family
Q4) How can teachers give legitimacy to all families?
Q5) How can adults help all children become resilient?
Q6) What did the 6 featured families have in common?
Page 14
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Chapter 13: Early Care and Education Programs As Community Resources
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Educators often do not respect parents, especially in what area?
A) Educational playground equipment
B) Recess time
C) Educational materials
D) Educational training
Q2) Which of the following includes all of the standards in the "children" focus area?
A) Relationships, curriculum, teaching, assessment, health
B) Relationships, families, teaching, assessment, health
C) Relationships, curriculum, teaching, communities, health
D) Relationships, teachers, physical environment, assessment, health
Q3) What type of relationship would be optimal for parents and early childhood educators have with each other?
A) They should be co-conspirators
B) They should have mutual respect for each other
C) They should compete with each other for the child's affection
D) They should avoid each other
Q4) How does competition impact the relationship between families and caregivers?
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Chapter 14: Supporting Families Through Community
Resources and Networks
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Why do families need more support now than ever before?
A) Parents expecting the educator to take care of problems
B) Educational demands on the child
C) Both parents working full time
D) Children are watching too much television
Q2) Roberto needed community resources for his family but felt resistant to seeking them because
A) He did not care
B) He did not know about them
C) He was too busy
D) He was suspicious of government agencies
Q3) All of the following are trends mentioned in the chapter that illustrate the need for formal and informal support for families, except
A) The increasing numbers of mothers of infants and young children in the workforce
B) The growing challenge for low-income families to attain economic self-sufficiency
C) The feminization of poverty and teenage parenting
D) The rapid growth of technology
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Page 16

Chapter 15: Social Policy Issues
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Sample Questions
Q1) Children who have been exposed to violence often experience fear. What is one way that children try to work through their fears, and why is it not always supported by adults?
Q2) According to the Children's Defense Fund report of 2011, what differences are noticeable between low-income babies and higher-income babies by 9 months?
A) Differences in which kinds of car seats they had
B) Differences in the kind of formula they drank
C) Difference in development
D) Differences in how much they cried
Q3) One of the goal of the Head Start program is what?
A) To involve low-income families in the solutions to their own problems
B) To focus narrowly on preschool only
C) To use all of their resources on the development of the child, separate from the family
D) To be a transitional kindergarten program
Q4) What are some creative alternatives in the workplace that would allow families a greater role in caring for their own children?
Q5) How can people become an advocate for children and families?
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Page 17