Human Resources in Healthcare Organizations
Final Exam
Course Introduction
This course explores the fundamental principles and practices of human resource management within healthcare organizations. Students will examine topics such as recruitment and retention of healthcare personnel, workforce planning, legal and ethical considerations, performance management, employee training and development, labor relations, and diversity in the workplace. Through real-world case studies and current industry standards, the course emphasizes the unique challenges of managing human resources in a dynamic healthcare environment, highlighting strategies for building effective teams, fostering a positive organizational culture, and ensuring compliance with regulatory requirements.
Recommended Textbook
Healthcare Human Resource Management 3rd Edition by Walter J. Flynn
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14 Chapters
617 Verified Questions
617 Flashcards
Source URL: https://quizplus.com/study-set/831
Page 2
Chapter 1: The Nature and Challenges of Healthcare HR Management
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46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16504
Sample Questions
Q1) Of the following positions,which position would generally require the largest number of workers in a hospital?
A) Sterilization personnel
B) Registered nurses
C) Lab technicians
D) Medical transcriptionists
Answer: A
Q2) What two things have contributed to the evolution of the HR Management function in healthcare over the last two decades?
A) Employee growth and compensation complexity
B) Need for more efficient and effective HR support, and the increase in HR professionals' training, skills, understanding, and competencies
C) Delegation of administrative tasks and development of HRIS
D) Changes in leadership model and new medical technologies
Answer: B
Q3) Information technology is a skill needed in the healthcare industry.
A)True
B)False
Answer: True
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Chapter 2: Healthcare HR Competencies, Structures, and Quality Standards
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/16505
Sample Questions
Q1) One of the behavior competencies required in order to be an effective HR professional is risk adversity.
A)True
B)False
Answer: False
Q2) The healthcare HR leader has which of the following responsibilities with regard to JCAHO?
A) Training staff
B) Providing adequate numbers of competent staff
C) Defining staff qualifications and performance expectations
D) All of the above
Answer: D
Q3) According to the Bureau of National Affairs,healthcare has the highest median ratio of HR staff to 100 employees.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Strategic HR Management
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/16506
Sample Questions
Q1) HR strategies are developed to provide more specific direction for the management of HR activities.
A)True
B)False
Answer: False
Q2) Which of the following is true about changing demographic trends in the workforce?
A) The black labor force is projected to be more than the Hispanic labor force by 2010
B) More than half of all U.S. women will be in the labor force by 2010
C) The average age of the U.S. population available for the workplace is decreasing D) Asian and Hispanic ethnic groups are projected to increase most rapidly.
Answer: D
Q3) Conducting an assessment of the labor market for hard-to-fill healthcare positions is not valuable.
A)True
B)False
Answer: False
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Chapter 4: Legal Issues Affecting the HR Workplace
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16507
Sample Questions
Q1) Employers having federal defense contracts are exempt from EEO regulations and guidelines to the extent that is otherwise required by federal law for security purposes.
A)True
B)False
Q2) According to The Age Discrimination in Employment Act,the current minimum mandatory retirement age is __________.
A) 65
B) 70
C) 75
D) There is none
Q3) Potential sexual harassers include __________.
A) Former employees
B) Customers
C) Co-workers
D) All of the above
Q4) It is recommended that EEO records should be retained a minimum of three years.
A)True
B)False
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Page 6
Chapter 5: Job Design and Analysis
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16508
Sample Questions
Q1) KSA stands for knowledge,skills,and attitude.
A)True
B)False
Q2) Communicating the process to managers and employees occurs in which stage of the job analysis process?
A) Developing job descriptions
B) Conducting the job analysis
C) Planning the job analysis
D) Preparing for job analysis
Q3) Which of the following is an example of a compressed workweek?
A) 4 days, 10 hours per day
B) 5 days, 8 hours per day
C) 6 days, 6.5 hours per day
D) adjusting a schedule to part-time
Q4) Information used in job analysis includes __________.
A) Working conditions, equipment, and supervision received
B) Work behaviors, financial impact, and performance standards
C) Work activities, knowledge, and skills
D) All of the above
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Chapter 6: Healthcare Recruitment and Selection
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16509
Sample Questions
Q1) Every state in the U.S.has its own state-sponsored employment agency.
A)True
B)False
Q2) Labor markets are identified by __________.
A) Geographical area
B) Type of skill
C) Educational level
D) All of the above
Q3) Selection interviewing is ___________.
A) Designed to be superficial
B) The least important phase of the selection process
C) Is used to compare the candidate to the job standards
D) Is a valid predictor of job performance
Q4) Giving references on former employees __________.
A) Is recommended as good will
B) Achieves the best results when comprehensive information is provided
C) Can result in lawsuits
D) Is acceptable without a signed release from the employee
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Chapter 7: Organizational Relations and Employee
Retention in Healthcare
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/16510
Sample Questions
Q1) Programs that encourage employees to pursuer new opportunities without leaving their current organization are considered:
A) Internal transfer plans
B) Career planning
C) Training continuity planning
D) Promotion programs
Q2) Turnover data can be gathered and analyzed in a number of ways,including which of the following:
A) Length of service
B) Education and training
C) Demographic characteristics
D) All of the above
Q3) What relationship with the employee,if poor,can outweigh all the other positive efforts extended by the organization?
A) Staff
B) Human Resources
C) Supervisor
D) Client
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Chapter 8: Training and Development in Healthcare Organizations
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16511
Sample Questions
Q1) In small facilities,such as clinics or rural nursing homes,employee development is
A) A high priority
B) A low priority
C) Expensive
D) Economical
Q2) The following is a typical benefit of training.
A) Reduction in turnover
B) Ability to use new capabilities
C) Increase in production
D) All of the above
Q3) The main advantage of simulation training is _________.
A) It allows for safe training when the risks associated with failure are high
B) It is readily available to employees
C) It is cost efficient
D) It can be easily administered by either internal or external personnel
Q4) E-learning is the most prevalent training method used today.
A)True
B)False
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Chapter 9: Performance Management in Healthcare Organizations
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16512
Sample Questions
Q1) Persuasion skill is an example of __________ criteria.
A) Trait-based
B) Results-based
C) Behavior-based
D) None of the above
Q2) Organizations develop performance management systems to define expectations for employees and to __________.
A) Manage compensation
B) Reward for good performance
C) Document sub-par performance
D) Manage their performance
Q3) When the measurement process omits significant criteria,the measures are __________.
A) Deficient
B) Contaminated
C) Tainted
D) Saturated
Q4) Performance evaluation and competency assessment are one in the same.
A)True
B)False
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Chapter 10: Employee Relations in the Healthcare Industry
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16513
Sample Questions
Q1) An agreement that is designed to retain key employees during mergers,consolidations,or changes in organizational leadership is know as
A) Non-compete agreements
B) Employment contracts
C) Retention agreements
D) None of the above
Q2) To counter the reasons why managers are reluctant to use discipline,the employer should __________.
A) Require managers to sign disciplinary policy statements
B) Provide a more senior manager for assistance in disciplinary situations
C) Provide training to supervisors on the effective and fair use of discipline
D) Provide the manager with an attorney in case of employee lawsuits
Q3) An alternative dispute resolution method that is binding is __________.
A) Arbitration
B) Peer review panels
C) Employee ombudsman
D) None of these are binding
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Chapter 11: Labor Relations and Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16514
Sample Questions
Q1) In step two of the employee grievance process,who is not in attendance?
A) Human resources staff
B) Senior administrative representative of the organization
C) Union representative
D) Employee
Q2) Interest-based bargaining requires both sides to be open to collaborative relations.
A)True
B)False
Q3) Which issue is not part of the collective bargaining process?
A) Scheduling
B) The pricing of an organization's products and services
C) Benefits
D) Working conditions
Q4) The collective-bargaining process begins when the NLRB notifies the management and union that the union has the official right to represent the employees.
A)True
B)False
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Chapter 12: Healthcare Compensation Practices
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16515
Sample Questions
Q1) The minimum wage provision of the Fair Labor Standards Act does not apply to "tipped" employees.
A)True
B)False
Q2) Common components of executive compensation are __________.
A) Salaries and annual bonuses
B) Long-term incentives
C) Supplemental benefits and perquisites
D) All of the above
Q3) Base pay and variable pay are the most common forms of direct compensation.
A)True
B)False
Q4) The most widely used job evaluation method,which breaks down jobs into various compensable factors and then places weights or points on them,is the __________.
A) Ranking method
B) Point method
C) Classification approach
D) Factor method
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Page 14
Chapter 13: The Management of Benefits and Variable Pay in
Healthcare
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16516
Sample Questions
Q1) Benefit functions are among the least outsourced in HR.
A)True
B)False
Q2) Benefits should be looked at as part of the overall compensation strategy of the organization.
A)True
B)False
Q3) Team incentives generally have proven to be more successful when:
A) The team has been used before and succeeded
B) The team has received increasing incentives over time per project
C) The team is comprised of new employees on their first team
D) The team has a majority of strong individual performers as members
Q4) Many healthcare employers are using __________ to reduce workers' compensation costs.
A) Specialized occupational nurses
B) Integrated disability management programs
C) Insurance carriers
D) Employee assistance programs
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Chapter 14: Safety, Health, and Security in Healthcare Organizations
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16517
Sample Questions
Q1) Which of the following is considered a disability under the ADA:
A) Recovering alcoholics
B) Schizophrenia
C) Depression
D) All of the above
Q2) Employers that have had good safety records in previous years are not required to keep detailed accident records if they have fewer than how many employees:
A) All employers are required to keep accident records
B) 10
C) 15
D) 20
Q3) The following is not a component of an organization's JCAHO Environment of Care Plan:
A) Safety
B) Security
C) Medical equipment
D) Infection control
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Page 16