Human Resource Management
Textbook Exam Questions
Course Introduction
Human Resource Management is a foundational course that explores the principles, practices, and strategic significance of managing people within organizations. Students will examine key HR functions such as recruitment and selection, training and development, performance management, compensation, labor relations, and legal compliance. The course emphasizes the role of HR in shaping organizational culture, fostering diversity and inclusion, and aligning human capital with business objectives. Through case studies and practical examples, learners will develop skills to address real-world HR challenges and understand how effective people management contributes to organizational success.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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Sample Questions
Q1) The disturbance handler role involves the initiation of change, thinking about the future and how to get there.
A)True
B)False
Answer: False
Q2) The degree to which the organization achieves a stated goal is called ____________________.
Answer: effectiveness
Q3) ____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency
Answer: C
Q4) Department heads and division managers are examples of ____________________ managers.
Answer: middle
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) From a System's theory perspective
A) Marr should increase teamwork, leading to more entropy.
B) Marr should listen to and reward her people well to increase synergy.
C) the Jackson account was lost because Feel Good was too closed to its environment.
D) all of these.
E) none of these.
Answer: B
Q2) Max Weber felt selection of employees should be based on:
A) education
B) competence
C) connections
D) management skills
E) efficient systems.
Answer: B
Q3) ____________________ is considered the "father of scientific management."
Answer: Falserederick W. Taylor
Q4) ____________________ refer to the aspects of a culture that guide and influence relationships among people.
Answer: Social forces
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Define the organizational task environment. List the four things this environment includes that could influence an organization.
Answer: The external organizational environment is all elements that exist outside the organization's boundaries that have the potential to affect the organization. The environment includes: competitors, resources, technology, and economic conditions.
Q2) A narrative based on rumors within the organization that can lead to destructive results if not carefully controlled by management is called an organizational story. A)True B)False
Answer: False
Q3) The ____________________ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere. Answer: involvement
Q4) A(n) ____________________ involves a strategic alliance or program by two or more organizations. Answer: joint venture
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) A Greenfield venture is an entry strategy in which the organization is involved in managing its production facilities in a foreign country.
A)True
B)False
Q2) The countries experiencing political, ethnic, and religious stability face the greatest threat of violence.
A)True
B)False
Q3) MNCs that are truly world-oriented and favor no specific country are considered
Q4) The frustration and anxiety that results from constantly being subjected to strange and unfamiliar cues about what to do and how to do it is called
Q5) ____ generally are located in Asia, Africa and South America.
A) MNCs
B) EUs
C) LDCs
D) WTOs
E) MFNs
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) The majority of managers operate at the preconventional level of personal moral development.
A)True
B)False
Q2) A(n) ____________________ arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.
Q3) The ____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
A) individualism approach
B) justice approach
C) utilitarian approach
D) moral-rights approach
E) discretionary responsibility approach
Q4) Economic, legal, ethical, and discretionary responsibilities are the four areas of social responsibility which can be used to evaluate corporate social performance.
A)True
B)False
Q5) List and define the criteria of corporate social responsibility.
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Chapter 6: Managerial Planning and Goal Setting
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Sample Questions
Q1) Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?
A) Organizational planning
B) Management by objectives
C) Goal setting
D) Mission development
E) Vision development
Q2) Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.
A)True
B)False
Q3) Step 1 in the Operational Planning Process is to plan operations.
A)True
B)False
Q4) ____________________ and ____________________ facilitate employees' identification with the organization and help motivate them, provide a sense of direction, and allow managers to learn what the organization is trying to accomplish.
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Chapter 7: Strategy Formulation and Implementation
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Sample Questions
Q1) The ability to influence people to adopt the new behaviors needed for strategy implementation is called ____________________.
Q2) A corporate-level strategy is concerned with the question
A) what business are we in?
B) how do we compete?
C) how do we support our chosen strategy?
D) where do we market our products?
E) should we promote from within?
Q3) Reward systems, pay incentives, budgets for allocating resources, information technology systems, and organization's rules, policies, and procedures are included in
Q4) ____________________ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals.
Q5) Structural design pertains to managers' responsibilities, their degree of authority, and the consolidation of facilities, departments, and divisions. A)True B)False
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Chapter 8: Managerial Decision Making
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Sample Questions
Q1) Most bad decisions are errors in judgment that originate in the human mind's limited capacity and in the natural biases of the manager.
A)True
B)False
Q2) Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of
A) risk.
B) ambiguity.
C) certainty.
D) uncertainty.
E) brainstorming.
Q3) Briefly describe the four major personal decision styles.
Q4) ____________________ means that all the information the decision-maker needs is fully available.
Q5) List four of the eight questions Kepner and Tregoe recommend that managers ask when diagnosing and analyzing causes.
Q6) A(n) ____________________ is a choice made from available alternatives.
Page 10
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) A vertical structure that emphasizes specialization and centralization is appropriate when environmental uncertainty is high.
A)True
B)False
Q2) The idea that organizations develop a well-defined line of authority in the organization that includes all employees is suggested by the virtual network approach.
A)True
B)False
Q3) Authority is the right to use resources, make decisions and issue orders in an organization.
A)True
B)False
Q4) Organizational structure includes which of these?
A) The set of formal tasks assigned to individuals
B) The set of formal tasks assigned to departments
C) The design of systems to ensure effective coordination of employees across departments
D) Formal reporting relationships
E) All of these are part of organizational structure.
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as
A) change agent.
B) changing.
C) refreezing.
D) unfreezing.
E) exercising.
Q2) Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor
Q3) ____________________ change is related to the organization's production process, i.e., how the organization does its work.
Q4) Describe the tactics for overcoming resistance to change.
Q5) Explain the horizontal linkage model.
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Chapter 11: Managing Human Resources
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Sample Questions
Q1) A process that uses multiple raters, including self-rating, to appraise employee performance and guide development refers to 180-degree feedback.
A)True
B)False
Q2) Sexual harassment is a violation of Title VII of the Civil Rights Act.
A)True
B)False
Q3) List the most frequently used selection devices.
Q4) The value of an exit interview is to provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and hence for reducing future turnover.
A)True B)False
Q5) Unfortunately, today, part-time and temporary workers are not used by most companies.
A)True
B)False
Q6) ____________________ means using computers and telecommunications equipment to perform work from home or another remote location.
Page 13
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Chapter 12: Managing Diversity
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Sample Questions
Q1) Which of the following group of women is expected to grow the most in employment from 2006 to 2016?
A) Hispanic
B) African American
C) White
D) Asian
E) Native American
Q2) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as ____________________.
Q3) At Ernst & Young, ____ percent of senior leadership is still male.
A) 98 percent
B) 92 percent
C) 85 percent
D) 80 percent
E) 77 percent
Q4) Unfortunately, companies that foster a diverse workforce increases turnover, absenteeism, and the risk of lawsuits.
A)True
B)False
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
A) Role conflict
B) Task overload
C) Nonprogrammed decisions
D) Role ambiguity
E) Task underload
Q2) Describe the different components of attitude using an example.
Q3) According to research, an individual's personality has no affect on how they respond to stressors.
A)True
B)False
Q4) Uncertainty about what behaviors are expected of a person in a particular role is referred to as ____________________.
Q5) Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making. Which problem solving style would be appropriate for an Accounting profession? Why?
Q6) Describe the learning process and the four-stage cycle of learning.
Q7) A positive attitude toward one's job is called ____________________.
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Chapter 14: Leadership
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Sample Questions
Q1) According to new research, Ohio State's "high-high" style is not always the best.
A)True
B)False
Q2) Hersey and Blanchard's situational theory focuses a great deal of attention on the characteristics of employees in determining appropriate leadership behavior.
A)True
B)False
Q3) Two leadership styles used by Fiedler in his contingency theory were
A) employee-centered and job-centered.
B) consideration and initiating structure.
C) concern for people and concern for production.
D) relationship-oriented and task-oriented.
E) employee-oriented and relations-oriented.
Q4) In ____________________, the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
Q5) Power coming from a formal management position in an organization and the authority granted to it is called ____________________.
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Chapter 15: Motivating Employees
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Sample Questions
Q1) Process theories emphasize the needs that motivate people.
A)True
B)False
Q2) Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) Suspension
Q3) In David McClelland's acquired needs theory, what are the three acquired needs most commonly discussed and which is(are) not dependent on relationships with other people?
Q4) According to Herzberg, ____ is an example of a hygiene factor.
A) achievement
B) recognition
C) pay
D) responsibility
E) opportunity for growth
Q5) List the four types of reinforcement.
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Chapter 16: Managing Communication
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Sample Questions
Q1) Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.
A)True
B)False
Q2) Listening is ____ of effective communication.
A) 10 percent
B) 25 percent
C) 40 percent
D) 50 percent
E) 75 percent
Q3) According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
A) Write lengthy explanations
B) Respect the reader
C) Get a second opinion
D) Know your point and get to it
E) Write clearly rather than impressively
Q4) What is downward communication and what are five topics generally included with downward communication?
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Chapter 17: Leading Teams
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Sample Questions
Q1) One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?
A) The task specialist role
B) The dual role
C) The socioemotional role
D) The participator role
E) None of these
Q2) A common cause of conflict includes scarce resources.
A)True
B)False
Q3) All of these teams are created by the organization as part of the formal organization structure EXCEPT:
A) formal.
B) vertical.
C) horizontal.
D) social.
E) formal and vertical.
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Page 19
Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) All of the following are key steps of setting up feedback control systems EXCEPT A) comparing performance to standards.
B) establishing standards.
C) getting employee opinions.
D) measuring performance.
E) making necessary corrections.
Q2) Quality circles are based on the assumption(s) that
A) the people who do the job know it better than anyone else.
B) quality can be increased by increasing the size of the organization.
C) quality can be increased by talking more about it.
D) the more employees talk, the more satisfied they will be.
E) all of these.
Q3) ____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.
A) Assets
B) Current debt
C) Net profit
D) Owners' equity
E) Liabilities
Q4) Identify and briefly describe the four steps of the feedback control model.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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Sample Questions
Q1) Which of the following is an advantage of the process layout?
A) Potential economies of scale
B) It facilitates group problem solving
C) It facilitates teamwork
D) All of these
E) Potential economies of scale and group problem solving
Q2) In ____, staffing flexibility enhanced.
A) process layout
B) product layout
C) cellular layout
D) fixed-position layout
E) one position layout
Q3) A ____ is a facilities layout in which machines that perform the same function are grouped together in one location.
A) fixed-position layout
B) one-position layout
C) process layout
D) product layout
E) flexible manufacturing system
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Q4) ____________________ organizations are those that produce physical goods.
Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) Today, inspired by the growth of companies such as Amazon.com, entrepreneurs are flocking to the ____ to start new businesses.
A) Small Business Administration
B) Internet
C) bookstore
D) mall
E) Internal Revenue Service
Q2) Formal planning, such as a strategic plan, is usually instituted during which stage?
A) Start-up
B) Survival
C) Takeoff
D) Success
E) Resource maturity
Q3) The process of initiating a business venture, organizing it, and assuming its risks is known as ____________________.
Q4) The ____________________ provides shared office space, management support services, and management advice to entrepreneurs.
Q5) What is a business incubator? How can it help a business?
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