Human Resource Management
Textbook Exam Questions
Course Introduction
Human Resource Management is a foundational course that explores the strategic and operational roles of HR in modern organizations. The course introduces students to key concepts such as recruitment and selection, training and development, performance management, compensation, employee relations, and compliance with labor laws. Emphasizing both theory and practical application, students will examine how HR professionals contribute to organizational success by fostering a productive workplace culture, managing talent, and aligning HR practices with business objectives. Through case studies and real-world examples, learners develop skills in decision making, ethical considerations, and adapting HR practices to dynamic environments.
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Human Resource Management 14th Edition by Dean Mondy
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Chapter 1: Human Resource Management: An Overview
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Q1) Management's perception of the degree to which the prospective employee will fit in with the firm's culture and value system is known as ________.
A) discrimination
B) stereotyping
C) employer branding
D) organizational fit
Answer: D
Q2) Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees.The firm employs 700 people and expects to hire more in the next few years.Currently,all of the firm's HR tasks are handled internally by Shelby's HR department.However,top executives at Shelby are considering the idea of outsourcing benefits administration.Which of the following most likely undermines the idea of outsourcing benefits administration?
A) Employees use Shelby's intranet to self-manage their own benefits.
B) Staff managers at Shelby discuss benefits packages with new employees.
C) Shelby's HR manager regularly meets with the firm's insurance provider.
D) Shelby recently began offering employees a flexible spending plan for benefits.
Answer: A
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Chapter 2: Business Ethics and Corporate Social Responsibility
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Q1) John provides information to the SEC about conduct by his employer that he believes constitutes securities fraud.Which law most likely protects John from being demoted for his actions?
A) Federal Contract Protection Act
B) Procurement Integrity Act
C) Sarbanes-Oxley Act
D) Taft-Hartley Act
Answer: C
Q2) Which law was passed to redress accounting and financial reporting abuses in light of corporate scandals?
A) Federal Sentencing Guidelines for Organizations
B) Procurement Integrity Act
C) Sarbanes-Oxley Act
D) Federal Contract Protection Act
Answer: C
Q3) According to the FSGO,firms must provide ethical training to employees.
A)True
B)False
Answer: True
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Chapter 3: Equal Employment Opportunity, Affirmative
Action, and Workforce Diversity
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Q1) It is estimated that ________ of Fortune 500 firms ban discrimination on the basis of sexual orientation.
A) 50%
B) 86%
C) 36%
D) 25%
Answer: B
Q2) Elway Tire Company is a large manufacturing firm based in Texas.The highly diverse workforce at Elway requires the HR managers to ensure that all employment practices comply with local,state,and federal laws.Elway is expanding its operations and has recently hired 400 new technicians,of whom 300 were white and 100 were Hispanic.There were 1,500 qualified applicants for the jobs,of whom 1,000 were white and 500 were Hispanic.The HR manager needs to determine if adverse impact exists.Which of the following is a true statement given the facts provided?
A) Both adverse impact and disparate treatment exist.
B) Adverse impact cannot be determined.
C) Adverse impact does not exist.
D) Adverse impact exists.
Answer: D
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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Q1) What is talent management?
Q2) All of the following EXCEPT ________ are included in job specifications.
A) knowledge
B) skills
C) responsibilities
D) abilities
Q3) The structure of job analysis questionnaires eliminates the possibility of employees exaggerating their tasks and responsibilities.
A)True
B)False
Q4) In a brief essay,explain the difference between job enrichment and job enlargement.
Q5) Competencies refer to an individual's capability to orchestrate and apply combinations of ________ over time to perform work successfully.
A) knowledge, skills, and abilities
B) job duties, job specifications, and job identification
C) jobs, positions, and tasks
D) positions, job identification, and skills
Q6) Identify and discuss zero-base forecasting and bottom-up forecasting.
Page 6
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Chapter 5: Recruitment
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Q1) What are the main reasons that firms use external recruitment sources? What are the benefits of recruiting at vocational schools,community colleges,and universities?
Q2) Sign-on bonuses are NOT used as a recruiting tool.
A)True
B)False
Q3) Which recruitment method gives a company the opportunity to reflect its image by promoting its name and a specific cause?
A) open houses
B) event recruiting
C) virtual job fairs
D) internships
Q4) What is a promotion from within policy? What are the advantages and disadvantages of such a policy?
Q5) The EEOC Compliance Manual warns that relying on word-of-mouth recruiting may generate applicant pools that do not reflect diversity in the labor market.
A)True
B)False
Q6) What is recruitment? How do labor market conditions affect recruitment?
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Chapter 6: Selection
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Q1) Craig is applying for a sales position at a commercial real estate firm.The HR manager gave Craig the Myers-Briggs test during the selection process.Which of the following is most likely being measured by the firm?
A) personality traits
B) cognitive abilities
C) vocational interest
D) psychomotor skills
Q2) What is the main problem of having a low acceptance rate?
A) increasing training needs
B) increasing recruiting costs
C) limited number of available positions
D) limited number of qualified candidates
Q3) The selection process usually begins with the preliminary screening interview.
A)True
B)False
Q4) The selection process typically begins with the ________.
A) application review
B) employment interview
C) background check
D) preliminary interview
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Chapter 7: Performance Management and Appraisal
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Q1) A popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________.
A) 360-degree feedback evaluation
B) rating scale
C) critical incident
D) paired comparison
Q2) What is essential when subordinates are given the opportunity to evaluate their supervisor?
A) training subordinates how to evaluate performance
B) teaching evaluators how to measure performance
C) guaranteeing anonymity of the evaluators
D) benchmarking all evaluations
Q3) A worker in which of the following jobs would most likely be evaluated with the work standards performance appraisal method?
A) sales assistant
B) assembly line worker
C) mechanical engineer
D) personal finance specialist
Q4) Discuss how to structure a successful performance appraisal interview.
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Chapter 8: Training and Development
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Q1) Manager and employee self-service provide managers with the ________ to assist employees.
A) training budget
B) online ability
C) online learning objectives
D) online training evaluation tools
Q2) According to recent studies,all of the following are skills that top leaders in organizations need to improve EXCEPT ________.
A) developing strategic plans
B) encouraging individuality
C) motivating employees
D) thinking creatively
Q3) Suzanne,an HR specialist,is assessing training and development needs at her firm by reviewing job descriptions.Which type of analysis is Suzanne most likely conducting?
A) task analysis
B) person analysis
C) performance analysis
D) organizational analysis
Q4) What is the purpose of a corporate university?
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Chapter 9: Direct Financial Compensation Core Compensation:
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Q1) As an HR manager,you learn that an employee is being overpaid.What would be the best way to handle this situation?
A) promote the employee, if qualified, to a job in a higher pay grade
B) bring the job rate and employee into line with a pay cut
C) freeze the rate until cost-of-living increases bring it into line
D) redesign the job by quantifying it with the factor comparison method
Q2) Vesting on a graduated basis has a tendency to ________.
A) discourage participation
B) improve recruiting
C) increase hiring
D) reduce turnover
Q3) What gainsharing plan embodies management-labor cooperation,collaborative problem-solving,teamwork,trust,open-book management and servant leadership?
A) deferred plan
B) Scanlon plan
C) Roth plan
D) current plan
Q4) What is compensation? Define direct financial,indirect financial and nonfinancial compensation.
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Chapter 10: Indirect Financial Compensation Employee Benefits:
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Q1) All of the following are examples of specialized health-related insurance plans EXCEPT ________.
A) dental insurance
B) vision insurance
C) managed care insurance
D) mental health insurance
Q2) An employee who works four 10-hour days is most likely working under which of the following arrangements?
A) flextime
B) telecommuting
C) compressed work week
D) executive job sharing plan
Q3) Jackie's employer is downsizing to reduce expenses,and Jackie has been informed that she will be laid off.What is the maximum number of weeks that Jackie can receive unemployment compensation?
A) 13
B) 26
C) 52
D) 62
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Q4) What is a consumer-driven health care plan? How do they benefit employers?
Chapter 11: Labor Unions and Collective Bargaining
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Q1) When preparing for negotiations,the union relies on the union steward to provide information about members' attitudes.
A)True
B)False
Q2) When employees become highly dissatisfied in their jobs,unions ________.
A) recommend that employees who are dissatisfied express their concerns to management
B) recommend that all employees express their concerns to management
C) recommend that employees consider the advantages of union membership as a means of solving the sources of dissatisfaction
D) recommend that dissatisfied employees inform management of their intentions to join a union
Q3) Historically,young workers have been more concerned with job security than older workers.
A)True
B)False
Q4) Why do workers join unions? What is the basic structure of a union?
Q5) Discuss three factors that contribute to an employee's decision to join a union.
Q6) What is the status of labor unions in the U.S.?
Page 13
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Chapter 12: Internal Employee Relations
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Q1) How do employers benefit from providing outplacement services?
A) minimizing the need for severance pay
B) lowering unemployment insurance costs
C) complying with the WARN Act
D) improving employee good will
Q2) Employment at will is a written contract established immediately after an employee accepts a position at a firm.
A)True
B)False
Q3) What are specific guides to behavior on the job?
A) rules
B) ethics
C) morals
D) standards
Q4) The courts have used ethical considerations to make certain exceptions to the doctrine of at-will-employment.
A)True
B)False
Q5) How do employers benefit from outplacement and offboarding?
Q6) What are the common reasons that CEOs and other top executives are fired?
Page 14
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Chapter 13: Employee Safety, Health, and Wellness
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Q1) According to the National Institute for Occupational Safety and Health,bullying tends to occur in all of the following situations EXCEPT ________.
A) lower litigation costs
B) reduced productivity
C) poor organizational climate
D) higher absenteeism and turnover
Q2) A portion the Sarbanes-Oxley Act makes it illegal to fire or otherwise discriminate against a corporate officer for trying to report possible accounting irregularities to higher corporate officials or enforcement agencies.The ________ administers that portion of Sarbanes-Oxley.
A) Department of Homeland Security
B) Internal Revenue Service
C) U.S. Department of Labor
D) Securities and Exchange Commission
Q3) What has been the effect on both employers and employees of the Occupational Safety and Health Act of 1970 and the Superfund Amendments Reauthorization Act?
Q4) Why is it economically beneficial to maintain workplaces that are safe,healthy,and drug-free?
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Chapter 14: Global Human Resource Management
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Q1) Which of the following statements is true about the role of international sales for small and medium-sized businesses?
A) international sales are not easily facilitated through e-commerce
B) international sales have become a vital and growing part of the market for small to medium-sized businesses
C) international sales require a change in a country's legal system
D) international sales have become a vital and growing part of the market exclusively for large businesses.
Q2) Hartford Toys is a small business that wants to enter the global market.What is the most common way for small businesses such as Hartford Toys to enter the global market?
A) foreign investing
B) licensing
C) exporting
D) franchising
Q3) Global competition has forced all European Union labor organizations and lawmakers to revoke codetermination laws.
A)True
B)False
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Page 16