Human Resource Management Test Preparation
Course Introduction
Human Resource Management explores the essential functions and responsibilities involved in managing people within organizations. The course covers key HRM areas such as recruitment and selection, training and development, performance appraisal, compensation and benefits, legal and ethical issues, and employee relations. Students will gain insights into strategies for effectively attracting, retaining, and developing talent, as well as fostering a productive and inclusive workplace culture. The course also examines the impact of technology, globalization, and changing workforce dynamics on HR practices, equipping students with the knowledge and skills necessary for success in contemporary human resource management roles.
Recommended Textbook
The Leadership Experience 7th Edition by Richard L. Daft
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15 Chapters
945 Verified Questions
945 Flashcards
Source URL: https://quizplus.com/study-set/1075 Page 2
Chapter 1: What Does It Mean to Be a Leader
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21248
Sample Questions
Q1) _____ can be defined as the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing, and controlling organizational resources.
Answer: Management
Q2) Erica, a team manager, was known for heading projects with diligence and conscientiousness. However, she was insensitive and excessively ambitious. She did not take feedback in a constructive manner. This prevented her from advancing in her career because she had problems motivating and communicating with her team members. In the context of the given scenario, which of the following phenomena does Erica experience?
A) Communication apprehension
B) Fear-based motivation
C) Paradigm change
D) Derailment
Answer: D
Q3) Transformational leadership is a significant _____ theory of leadership.
Answer: relational
Q4) Leadership involves influence that is multidirectional and _____.
Answer: noncoercive
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Chapter 2: Traits, Behaviors, and Relationships
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Briefly explain the advisory role of leadership.
Answer: Leaders in an advisory role provide guidance and support to other people and departments in the organization. Advisory leadership roles are found, for example, in departments such as legal, finance, and human resources. These leaders are responsible for developing broad organizational capabilities rather than accomplishing specific business results. Advisory leaders need great people skills and the ability to influence others through communication, knowledge, and personal persuasion. In addition, leaders in advisory roles need exceptionally high levels of honesty and integrity to build trust and keep the organization on solid ethical ground.
Q2) The contingency approach to leadership sought to identify the traits leaders possessed that distinguished them from people who were not leaders. A)True
B)False
Answer: False
Q3) In the context of leadership styles, _____ leaders display a focus on the human needs of their subordinates.
Answer: employee-centered
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4
Chapter 3: Contingency Approaches to Leadership
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21250
Sample Questions
Q1) Jody manages the sales team for a sports equipment manufacturer. Sales have been slipping downward at an alarming rate. She called a department meeting and set sales goals that the team will need to meet. She doesn't care how they meet their goals; she just wants them to do it. Based on the path-goal theory, which leadership style is she using?
A) Directive leadership
B) Supportive leadership
C) Achievement-oriented leadership
D) Participative leadership
Answer: C
Q2) Which of the following is stated by the contingency approach to leadership?
A) A leadership style that works in one situation might not work in another situation.
B) The contingencies seek to investigate traits that can improve performance in all situations.
C) The contingencies most important to leadership are the leaders.
D) There is only one best way of leadership.
Answer: A
Q3) _____ refers to a theory meaning one thing depends on other things.
Answer: Contingency
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Page 5
Chapter 4: The Leader As Individual
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21251
Sample Questions
Q1) The _____ dimension of the Myers-Briggs Type Indicator (MBTI) assessment concerns an individual's attitudes toward ambiguity and how quickly a person makes a decision.
A) sensing versus intuition
B) thinking versus feeling
C) judging versus perceiving
D) introversion versus extroversion
Q2) Leaders who recognize perceptual distortions can adjust their perceptions to match objective reality. Explain.
Q3) Victoria, an advertising manager, works effectively when dealing with routine and well-defined tasks, but she is not very good with tasks that require creativity. Hence, she assumes that her subordinates also have difficulty being creative. In the given scenario, Victoria's assumption is an example of _____.
A) the halo effect
B) a self-serving bias
C) perceptual defense
D) projection
Q4) Self-awareness is important for leaders. Discuss.
Q5) Explain the role of values in leadership.
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Chapter 5: Leadership Mind and Emotion
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21252
Sample Questions
Q1) Adam, a project manager, is enthusiastic about utilizing every available opportunity at his workplace. He ensures that his team's projects adhere to the company's high standards. He remains calm when things go wrong and provides resourceful solutions. Which of the following qualities of leaders does Adam display?
A) Systems thinking
B) Self-management
C) Social capital
D) Self-awareness
Q2) George, the financial manager of a firm, executes his tasks with commitment. He takes his responsibilities seriously. Which of the following characteristics of leaders does George possess?
A) Adaptability
B) Empathy
C) Relationship management
D) Conscientiousness
Q3) _____ refers to the ability to navigate the currents of organizational life, build networks, and effectively use political behavior to accomplish positive results.
Q4) Explain the interdependence of the elements of mind.
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Chapter 6: Courage and Moral Leadership
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Sample Questions
Q1) A principle of stewardship is to localize decisions and power to those closest to the work and the customer.
A)True
B)False
Q2) Alex is preparing the financial report for Evans Corp.'s annual report. His manager, Sadie, has instructed him to inflate the numbers in order to meet short-term earnings goals. By doing this, Sadie:
A) is putting the organization first before her own self-interest.
B) is displaying full-scale corruption.
C) wants to meet the demands of vendors.
D) wants to please shareholders.
Q3) Employees learn about the values that are important in the organization by watching leaders.
A)True
B)False
Q4) Participative management encourages managers to direct and control employees.
A)True
B)False
Q5) Briefly describe moral leadership.
Q6) What pressures do leaders face that challenge their ability to work ethically?
Page 8
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Chapter 7: Followership
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Effective feedback describes:
A) past results and performance.
B) the nature of the leader-follower relationship.
C) the precise behavior and its consequences.
D) the skills required for a specific task.
Q2) _____ are often the result of leaders who are overcontrolling of others and who punish mistakes.
A) Pragmatic survivors
B) Alienated followers
C) Passive followers
D) Conformists
Q3) Why is it important for a follower to view the leader realistically?
Q4) Leaders value those people who:
A) show initiative.
B) think uncritically.
C) do not take responsibility when something needs to be done.
D) focus exclusively on the shortcomings of an organization.
Q5) _____ refers to the direct appeal to leaders for desired outcomes.
Q6) _____ refers to failing to consider possibilities beyond what one is told and accepting a leader's ideas without thinking.
Page 9
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Chapter 8: Motivation and Empowerment
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21255
Sample Questions
Q1) The basic assumption underlying behavior modification is the _____.
A) law of initial values
B) all-or-none law
C) matching law
D) law of effect
Q2) Which of the following is an element that must be in place before employees can be truly empowered to perform their jobs effectively?
A) Information about employees' salary
B) Knowledge and skills
C) A centralized organizational hierarchy
D) A fixed chain of command
Q3) List the five dimensions of jobs in which leaders can make alterations to increase a job's motivational and empowerment potential.
Q4) _____, the first dimension of Herzberg's two-factor theory, involves the presence or absence of working conditions, pay, company policies, and interpersonal relationships.
Q5) Describe the needs-based theories of motivation.
Q6) _____ proposes that humans are motivated by multiple needs and those needs exist in a hierarchical order.
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Chapter 9: Leadership Communication
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21256
Sample Questions
Q1) Which of the following is true of a leader as a communication champion?
A) He or she uses rich channels of communication.
B) He or she communicates facts and pieces of information.
C) He or she is present at the center of information networks.
D) He or she directs and controls an organization.
Q2) Briefly describe a strategic conversation.
Q3) _____ refers to leaders sharing all types of information throughout the company and across all levels.
Q4) Face-to-face discussion:
A) is the richest medium of communication.
B) conveys only cues written on paper.
C) is an impersonal method of communication.
D) is slow to provide feedback.
Q5) In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.
A) encoding
B) decoding
C) filtering
D) channeling
Q6) Why do leaders ask questions?
Page 11
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Chapter 10: Leading Teams
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21257
Sample Questions
Q1) To help their team succeed, team members should:
A) become free riders.
B) give up their independence.
C) avoid accountability.
D) focus on personal goals.
Q2) The leader's role during the _____ stage of team development is to encourage participation by each team member and help people find their common vision and values.
A) forming
B) norming
C) storming
D) performing
Q3) A(n) _____ is made up of geographically or organizationally dispersed members who share a common purpose and are linked primarily through advanced information technologies.
Q4) _____ facilitate information sharing across functional boundaries and develop new ideas and solutions for existing organizational problems.
Q5) _____ is the extent to which members are attracted to the team and motivated to remain in it.
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Chapter 11: Developing Leadership Diversity
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21258
Sample Questions
Q1) In stage 1 of personal diversity awareness, _____.
A) diversity is inherent in the culture, and the organization is gender- and color-blind
B) legal requirements are met, but diversity is viewed as a problem
C) top-level leaders are committed to diversity
D) diversity is viewed as a competitive weapon
Q2) Why are attitudes toward diversity changing?
Q3) Leon has attended several seminars about managing a diverse workforce. After completing a survey, he determines that he is able to empathize with people from other cultures. Which stage of personal diversity awareness has Leon achieved?
A) Acceptance
B) Adaptation
C) Integration
D) Defense
Q4) Which of the following statements is true of a diverse workforce?
A) It can build stronger connections with various customers.
B) It degrades the value of an organization.
C) It causes an organization to lose its competitive advantage.
D) It reinforces the glass ceiling in an organization.
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Page 13
Chapter 12: Leadership Power and Influence
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63 Flashcards
Source URL: https://quizplus.com/quiz/21259
Sample Questions
Q1) Briefly describe referent power of leaders.
Q2) _____ refers to the effect a person's actions have on the attitudes, values, beliefs, or actions of others.
A) Commitment
B) Influence
C) Compliance
D) Resistance
Q3) Network building does not impact followers' perceptions of a leader's abilities.
A)True
B)False
Q4) Personalized leaders exercise power in the service of higher goals that will benefit others and the organization as a whole.
A)True
B)False
Q5) In a(n) _____, a leader frame of reference, leaders rely heavily on the power and authority granted through their organizational position to influence others, and they emphasize clear job descriptions, rules and procedures, and administrative systems.
Q6) Briefly describe the human resource frame of leader orientation.
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Chapter 13: Creating Vision and Strategic Direction
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) A leader using the approach of excellence focuses on finding or creating something new.
A)True
B)False
Q2) _____ integrates knowledge of the environment, vision, and mission with the company's core competence in such a way as to attain synergy and create value for customers.
Q3) Explain the four possibilities of leadership in providing direction.
Q4) Which of the following is an example of activities that have a low strategic impact but which are relatively easy to execute?
A) Mergers and acquisitions of business
B) Difficult changes with little or no potential for payoff
C) Major changes with potential for payoff
D) Incremental improvements in products
Q5) A(n) _____ is an organization's core broad purpose and reason for existence.
Q6) A(n) _____ is an attractive, ideal future that is credible yet not readily attainable.
Q7) The mission is made up of two critical parts: the core values and the _____.
Q8) List the techniques that can help leaders effectively implement strategy.
Q9) Briefly explain the principle of self-reference.
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Chapter 14: Shaping Culture and Values
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21261
Sample Questions
Q1) A strong culture that does not encourage adaptation can be more damaging to an organization than a weak culture.
A)True B)False
Q2) A spiritual leader addresses followers' higher-order needs for membership and self-actualization.
A)True B)False
Q3) Describe organizational values. Mention two specific dimensions along which organizational cultures can be assessed.
Q4) Why is spiritual leadership important today?
Q5) _____ is the set of key values, assumptions, understandings, and norms that is shared by members of an organization and taught to new members as correct.
Q6) Leaders can enact cultural values in an organization through:
A) relationship marketing.
B) specialized language.
C) diversification.
D) the rule of reciprocity.
Q7) Discuss how cultural leaders influence corporate culture.
Page 16
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Chapter 15: Leading Change
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21262
Sample Questions
Q1) _____ is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.
A) Investigation
B) Analysis
C) Experimentation
D) Creativity
Q2) Antonia is a surgeon at City Hospital. To help patients with a specific condition, she needs the hospital to purchase a new piece of expensive equipment and train the staff in its use. Which of the following forces have made Antonia a change leader?
A) E-business
B) Social media
C) Technological advances
D) Shifting social attitudes
Q3) Explain the destiny stage of appreciative inquiry.
Q4) People's thinking and behavior can be changed using a positive emotional attractor that focuses on trying to "fix" weaknesses or shortcomings.
A)True
B)False
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Page 17