Human Resource Management
Test Preparation
Course Introduction
Human Resource Management is a course designed to introduce students to the fundamental concepts and practices involved in managing people within organizations. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and the legal and ethical aspects of HRM. Students will explore the strategic role of human resource professionals and learn how effective HRM contributes to organizational success by fostering a positive workplace culture, supporting employee well-being, and aligning people management practices with overall business objectives.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
Source URL: https://quizplus.com/study-set/1143
Page 2
Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) Canada's top CEOs believe that retaining employees has become their number one priority.
A)True
B)False
Answer: True
Q2) Explain what evidence-based management involves and give an example.
Answer: Evidence-based management involves translating principles based on the best scientific evidence into organizational practices.An example: The director of a health care system recalls the principle that human beings can process only a limited amount of information.And,thus,he works on redesigning a feedback system that provides feedback on a small set of critical performance indicators using terms people readily understand.
Q3) A manager who wants to move up in the organization quickly should focus on motivating and developing employees.
A)True
B)False
Answer: False
Q4) ________ is a goal of virtually all organizations.
Answer: Survival
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
Source URL: https://quizplus.com/quiz/22414
Sample Questions
Q1) When individuals attain their goals,they are likely to set even higher and more challenging goals.
A)True
B)False
Answer: True
Q2) According to social cognitive theory,human behaviour can best be explained through a system of
A)bidirectional reciprocal causation.
B)triadic reciprocal causation.
C)triadic bidirectional causation.
D)cognitive reciprocal causation.
E)triadic cognitive causation.
Answer: B
Q3) Which of the following represents the most effective punishment strategy?
A)Continuous
B)Delayed
C)Partial
D)Intermittent
E)This question cannot be answered accurately as stated.
Answer: A
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22415
Sample Questions
Q1) ACME Insurance Company wants to improve employee perceptions of organizational support.They hired a new director of human resources to implement supportive human resource practices.What practices are likely to be most effective for developing more positive perceptions of organizational support?
A)Participation in decision making and opportunities for advancement
B)Participation in decision making and opportunities for training
C)A fair reward and recognition system and better compensation
D)Participation in decision making and opportunities for growth and development
E)A fair reward and recognition system, and opportunities for advancement
Answer: D
Q2) Research shows that the employment interview
A)is free of perceptual biases.
B)is a totally invalid selection technique.
C)is most effective when the interviewer does not ask personal questions.
D)overweights positive information.
E)is most valid when the interviewer conducts it in an unstructured format.
Answer: C
Q3) Age is not related to task performance or ________.
Answer: creativity
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Page 5
Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
Source URL: https://quizplus.com/quiz/22416
Sample Questions
Q1) People with high cultural intelligence tend to score high on intercultural adjustment,global leadership,and performance in intercultural settings.
A)True
B)False
Q2) Continuance commitment is negatively related to performance.
A)True
B)False
Q3) Procedural and interactional fairness are more critical for organizational citizenship behaviour than distributive fairness.
A)True
B)False
Q4) Occupations with high cognitive demands tend to be paid more when the jobs are low in emotional labour.
A)True
B)False
Q5) Normative commitment increases with the time a person is employed by an organization.
A)True
B)False
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
Source URL: https://quizplus.com/quiz/22417
Sample Questions
Q1) According to Maslow,physiological needs are the strongest motivators.
A)True
B)False
Q2) Discuss some of the factors that might affect commitment to challenging,specific goals.
Q3) The text defines performance as the extent to which persistent effort is directed towards a goal.
A)True
B)False
Q4) When a task is novel or complex and individuals need to acquire new knowledge and skills for good performance,which of the following is most accurate?
A)Setting a high performance goal will be most effective.
B)Setting a specific learning goal will be most effective.
C)Setting a high performance goal and a high learning goal will be most effective.
D)Setting a do your best goal will be most effective.
E)Setting a high performance goal and a low learning goal will be most effective.
Q5) ________ focus on knowledge and skill acquisition.
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7
Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
Source URL: https://quizplus.com/quiz/22418
Sample Questions
Q1) According to the Job Characteristics Model,context satisfactions is a moderator variable.
A)True
B)False
Q2) Job breadth refers to the number of different activities performed in a job.
A)True
B)False
Q3) Providing employees more opportunities to interact and connect with each other is an example of the relational architecture of jobs.
A)True
B)False
Q4) Structural properties of work that shape employees' opportunities to connect and interact with other people is known as the ________.
Q5) In its most simple form,people who work under a compressed workweek work
A)fewer days per week than normal.
B)less weeks per year than normal.
C)less hours per day than normal.
D)fewer hours per week than normal.
E)fewer hours per month than normal.
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
Source URL: https://quizplus.com/quiz/22419
Sample Questions
Q1) Which of the following statements concerning group cohesiveness is FALSE?
A)Smaller groups generally have a more difficult time becoming and staying cohesive.
B)Groups that are tough to get into should be more attractive than those that are easy to join.
C)A group becomes more attractive to its members when it has successfully accomplished some important goal.
D)Under extreme threat or loss of a contest, group cohesiveness is likely to suffer.
E)Voluntary turnover from highly cohesive groups should be low.
Q2) Which factor is least likely to promote group cohesiveness?
A)Losing a contest
B)Winning a contest
C)Competing in a contest
D)Experiencing a tough initiation into the group
E)Small group size
Q3) All groups go through the typical stages of group development.
A)True
B)False
Q4) By definition,incompatible role expectations cause ________.
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9
Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/22420
Sample Questions
Q1) Institutionalized socialization consists of collective,formal,sequential,fixed,serial,and
Q2) The three kinds of fit that are important for socialization are PJ fit,PO fit,and ________ fit.
Q3) What does ROPES stand for?
A)Realistic orientation preview for entry stress
B)Realistic orientation program for entry socialization
C)Realistic orientation program for entry stress
D)Realism orientation process for entry stress
E)Realistic orientation program for encounter stress
Q4) Many organizations include mentoring and networking opportunities as part of their ________ strategy.
Q5) Which motive for conformity most clearly involves effect dependence?
A)Socialization
B)Identification
C)Internalization
D)Compliance
E)Dissension
Q6) Organizations with strong cultures pay meticulous attention to the ________ of new recruits. Page 10
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
Source URL: https://quizplus.com/quiz/22421
Sample Questions
Q1) Describe leadership categorization theory and explain how it can result in bias and discrimination.
Q2) One of the things Jack really likes about his boss is that he monitors his behaviour,anticipates problems,and takes corrective actions before the behaviour creates serious problems.What is this called?
A)Contingent reward behaviour
B)Contingent punishment behaviour
C)Management by exception
D)Laissez-faire leadership
E)Inspirational motivation
Q3) Research indicates that leader behaviours have a greater impact on leadership effectiveness than leader traits.
A)True
B)False
Q4) Leader punishment behaviour is ineffective regardless of whether it is contingent or non-contingent.
A)True
B)False
Q5) Describe empowering leadership and explain the effect it has on employees.
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
Source URL: https://quizplus.com/quiz/22422
Sample
Questions
Q1) Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.
Q2) Voice might be directed horizontally,to teammates,or vertically,to the boss or to ________ in general.
Q3) Companies with English-only policies have experienced
A)improved cross-cultural communication.
B)very few language differences.
C)the reduction of language problems.
D)a host of problems.
E)resentment from foreign subsidiaries.
Q4) Enterprise social media refers to a private work-related social media platform that is accessible only by ________ members.
Q5) Which statement about media choice and communication is TRUE?
A)It is best to always choose the medium that is capable of transmitting the richest information.
B)Less routine messages require richer media.
C)Routine messages require richer media.
D)Richer media consistently lead to better communication.
E)Richer media lead to lower levels of censorship.
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22423
Sample Questions
Q1) What does big data refer to?
A)Limited amounts of information that are often collected in real time and can come from a wide variety of sources, particularly digital
B)Limited amounts of information that are often collected over time and can come from a wide variety of sources, particularly digital
C)Copious amounts of information that are often collected over time and can come from a wide variety of sources, mostly from experts
D)Copious amounts of information that are often collected in real time and can come from a wide variety of sources, particularly digital
E)Copious amounts of information that are often collected in real time and can come from a wide variety of sources, mostly from experts
Q2) What is groupthink? What are its symptoms? How can it be prevented?
Q3) Rules,routines,and rules of thumb are programmed solution techniques.
A)True
B)False
Q4) The tendency for a group to make a less risky decision than its individual members favour is called the ________.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
Source URL: https://quizplus.com/quiz/22424
Sample Questions
Q1) The relationship between networking activities and career success only applies to men.
A)True
B)False
Q2) Empowerment fosters job satisfaction but not performance.
A)True
B)False
Q3) High Machs are unlikely to
A)be satisfied employees.
B)be committed employees.
C)be high performers.
D)engage in sabotage.
E)engage in theft.
Q4) Which of the following is most accurate?
A)All women are equally likely to be harassed.
B)Minority women are least likely to be harassed.
C)Minority women are more likely to be harassed.
D)Immigrant women are more likely to be harassed.
E)Younger women are more likely to be harassed.
Q5) High Machs are unlikely to be high ________.
Page 15
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
Source URL: https://quizplus.com/quiz/22425
Sample Questions
Q1) Repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as ________.
Q2) Constructive conflict refers to conflict for which the benefits outweigh the costs.
A)True
B)False
Q3) What does presenteeism refer to?
A)attending work when stressed
B)attending work when ill
C)a psychological reaction to stress
D)a defence mechanism
E)attending work when experiencing burnout
Q4) ________ conflict is most likely when the tendency to avoid conflict is suppressed and the parties engage in open-minded discussion of their differences.
Q5) Describe the job demands-resources model.Be sure to explain job demands and job resources and the effects they can have on employees.
Q6) ________ occurs when a number of coworkers "gang up" on a particular employee.
Q7) Discuss several organizational strategies for managing stress.
Page 16
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
Source URL: https://quizplus.com/quiz/22426
Sample Questions
Q1) Rules,regulations,and procedures denote an organization that is very
A)complex.
B)formal.
C)organic.
D)flat.
E)small.
Q2) An alliance of independent companies share skills,costs,and access to one another's markets in what type of organization?
A)Network organization
B)Virtual organization
C)Modular organization
D)Holacracy organization
E)Organic organization
Q3) Strategy formulation is defined in the text as the process of adopting a particular organizational structure.
A)True
B)False
Q4) ________ is the extent to which organizations divide labour vertically,horizontally,and geographically.
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
Source URL: https://quizplus.com/quiz/22427
Sample Questions
Q1) Compared to team building,survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.
A)more; more
B)more; less
C)less; more
D)less; less
E)more; the same
Q2) Although creativity is not particularly responsive to ________,it is susceptible to
A)extrinsic motivation; training
B)intrinsic motivation; extrinsic motivation
C)training; transformational leadership
D)flattery; monetary reward
E)improvisation; need for social approval
Q3) An OD intervention would be an example of a managerial innovation.
A)True
B)False
Q4) At the ________ stage,defence mechanisms might be activated to deny or rationalize the signals that change is needed.
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