Human Resource Management Test Preparation
Course Introduction
Human Resource Management is a comprehensive course that explores the essential functions and strategies involved in effectively managing an organizations human capital. Topics include recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal considerations in employment. Students will develop an understanding of how to align workforce planning with organizational goals, foster a positive workplace culture, and handle challenges related to diversity, ethics, and global workforce trends. Through real-world case studies and practical exercises, the course equips students with the skills necessary to attract, retain, and develop talent in dynamic business environments.
Recommended Textbook
Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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17 Chapters
1361 Verified Questions
1361 Flashcards
Source URL: https://quizplus.com/study-set/3052
Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60626
Sample Questions
Q1) Which of the following is the most important skill for first-level managers?
A) Conceptual skills
B) Intellectual abilities
C) Human relations skills
D) Technical skills
Answer: D
Q2) The characteristic of successful supervisors that involves not only making contact with employees every day but also listening to what they have to say is known as:
A) fairness.
B) communication skills.
C) loyalty.
D) delegation.
Answer: B
Q3) A manager at the first level of management is known as a(n):
A) top executive.
B) middle manager.
C) assembly-line worker.
D) supervisor.
Answer: D
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Page 3
Chapter 2: Ensuring High Quality and Productivity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60617
Sample Questions
Q1) Attracting new customers costs less than keeping existing customers satisfied.
A)True
B)False
Answer: False
Q2) Standards of quality control should be written,measurable,clear,specific,and challenging but achievable.
A)True
B)False
Answer: True
Q3) Low turnover is expensive for any company.
A)True
B)False
Answer: False
Q4) To ensure superior quality of goods,supervisors should take all the decisions related to improving productivity and avoid involving employees in the process.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Groups, teams, and Powerful Meetings
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60616
Sample Questions
Q1) Small groups tend to reach decisions faster and rely less on formal rules and procedures.
A)True
B)False
Answer: True
Q2) Mark has recently been hired as a supervisor to head the promotion department of a company.List a few tactics that would help Mark to effectively get his group to work with him.
Answer: Communicating expectations through objectives and authority,keeping the group informed,supporting the group when it has legitimate concerns,and choosing the right members for the group through the hiring process are some of the tactics that would help Mark to work effectively as the supervisor of a work group.
Q3) When the purpose of a meeting is to have participants evaluate information,the whole department should be invited.
A)True
B)False
Answer: False
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60615
Sample Questions
Q1) Which of the following acts forbids employers from retaliating against an employee who reports possible accounting,auditing,or reporting misdeeds that deceive investors?
A) The Sarbanes-Oxley Act
B) The Gramm-Leach-Bliley Act
C) The U.S. Patriot Act
D) The Federal Information Security Management Act
Q2) Making ethical decisions ideally involves:
A) focusing on making profits for the company at all costs.
B) deciding what is right and then determining how to carry it out.
C) always sticking to hard-and-fast rules.
D) restricting the whistle-blowers from exposing the company.
Q3) Some companies have helped individuals make ethical choices in an international context by signing the voluntary:
A) International Labor Treaty.
B) North American Free Trade Agreement.
C) United Nations Development Program Memo.
D) United Nations Global Compact.
Q4) Elaborate on the Davis Model of Corporate Social Responsibility.
Q5) Respond to the statement,"Business ethics is an oxymoron."
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Chapter 5: Managing Diversity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60614
Sample Questions
Q1) Which of the following is an advantage of diversity for a business organization?
A) Increase in groupthink
B) Increase in instances of the glass ceiling effect
C) Reduction of communication-related problems
D) Reduction in employee turnover
Q2) The Equal Employment Opportunity Commission:
A) cannot use conciliation to eliminate discrimination when found.
B) has the power to file discrimination charges on behalf of an individual if needed.
C) mandates affirmative action in employment for veterans of the Vietnam War era.
D) places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.
Q3) Write a short note on the discrimination that older workers face in an organization.
Q4) A preconceived judgment about an individual or group of people is known as:
A) ethnocentrism.
B) prejudice.
C) stereotype.
D) sexism.
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7
Chapter 6: Reaching Goals: Plans and Controls
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60613
Sample Questions
Q1) The objectives set for a department are rigid and do not need to be updated.
A)True
B)False
Q2) Effective objectives should be challenging even if they are unachievable.
A)True
B)False
Q3) Controlling is best defined as the:
A) scheduling tool that identifies the relationships among tasks as well as the amount of time each task will take.
B) management function of making sure that work goes according to plan.
C) process of planning what to do if the original plans don't work out.
D) process of developing objectives that specify how each department will support organizational goals.
Q4) Which of the following is the management function upon which all the other functions depend?
A) Staffing
B) Controlling
C) Planning
D) Organizing
Q5) Describe the MBO process.
8
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Chapter 7: Organizing and Authority
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60612
Sample Questions
Q1) Organizing is the management function of setting up the group,allocating resources,and assigning work to achieve goals.
A)True
B)False
Q2) Delegation is best defined as the:
A) act of giving another person the authority and responsibility to carry out a task.
B) right given by higher management to specific middle managers to recruit and dismiss line managers.
C) management function of correcting defects in the goods or services or improving them in some way.
D) management function of setting the goals and objectives of the company.
Q3) Delegating is giving another person the authority and responsibility to carry out a task.
A)True
B)False
Q4) Define departmentalization.Name a few structures available for the purpose of departmentalizing and elaborate on any one of the structures.
Q5) What are the steps involved in the process of organizing?
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Chapter 8: The Supervisor As Leader
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60611
Sample Questions
Q1) How can supervisors be good role models for their employees?
Q2) _____ behavior involves setting a challenging goal for a follower to meet,and expressing confidence that the follower can meet this challenge.
A) Supportive
B) Directive
C) Participative
D) Achievement
Q3) Compare and contrast Fiedler's contingency model to Hersey-Blanchard's life cycle theory.
Q4) With authoritarian leadership,the supervisor allows employees to participate in decision making and problem solving.
A)True
B)False
Q5) _____ is based on the attitude that the leader is self-employed.
A) Traditional leadership
B) Transformational leadership
C) Entrepreneurial leadership
D) Servant leadership
Q6) How should supervisors build and maintain relationships with their employees?
Page 10
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Chapter 9: Problem Solving, Decision Making, and Creativity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60610
Sample Questions
Q1) A decision tree is a computer program that leads the user through the steps of the formal decision-making process.
A)True
B)False
Q2) When people analyze alternatives,they tend to rely on their intuition and gut instincts instead of collecting impartial data.This is known as:
A) self-fulfilling prophecy.
B) recency syndrome.
C) subjective rationality.
D) halo effect.
Q3) To combat problems related to rationalization,decision makers must find out what other people are thinking and then consider those views.
A)True
B)False
Q4) Which of the following is a disadvantage of group decision?
A) Looks at problems from a narrow perspective
B) Contributes only a few ideas
C) Leads to reduced groupthink
D) Takes more time to reach decisions
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Chapter 10: Communication: Theory and Modern Media
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60625
Sample Questions
Q1) When a supervisor gets a memo from top management describing a new company policy,he/she is receiving a(n)_____ communication.
A) diagonal
B) upward
C) lateral
D) downward
Q2) Feedback is best defined as:
A) the way the receiver of a message responds or fails to respond to the message.
B) the actions that can distort a message by interfering with the communication process.
C) the way people draw negative conclusions about a category of people based on stereotypes.
D) the path along which informal communication travels in an organization.
Q3) The grapevine is important to supervisors because employees use it as a source of information.
A)True
B)False
Q4) How can a supervisor respond to the barrier of information overload?
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Page 12
Chapter 11: Motivating Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60624
Sample Questions
Q1) Employees who have a high need for achievement or are trying to meet esteem or self-actualization needs may appreciate opportunities for additional training.
A)True
B)False
Q2) Harold was an engineer in a large aerospace company.He was unhappy with his job and it was beginning to show in terms of his work performance.His supervisor Jack tried to motivate Harold by telling him about the new company benefits plan coming out this fall and the new building they were going to move to next month.If Harold felt that opportunities for achievement,recognition,advancement,and personal growth were the most important aspects in a job,would Jack's motivation strategy work.Why or why not?
Q3) The content theories of motivation indicate that a variety of rewards may motivate but that not all employees will value the same rewards at the same time.
A)True
B)False
Q4) Compare and contrast McClelland's theory to Vroom's theory.
Q5) Does money motivate you? Explain why or why not.
Q6) Why is reinforcement more effective than punishment in the long term?
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Page 13
Chapter 12: Problem Employees: Counseling and Discipline
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60623
Sample Questions
Q1) Ted,a supervisor for Jack's Pool Supplies,was accused of stealing pool supplies and selling them to friends and relatives at reduced prices.Given Ted's earlier track record,he was not fired immediately.The authorities decided to give him an administrative leave,without pay,until the investigation was complete.In view of the given information,it would be most appropriate to say that Ted was:
A) demoted.
B) discharged.
C) suspended.
D) dismissed.
Q2) Compare and contrast directive counseling to nondirective counseling.
Q3) Compared to employees suffering from physical health stressors,employees seeking mental health treatment are less likely to work under suboptimal conditions.
A)True
B)False
Q4) A supervisor should ideally delay responding to problem behavior as it often tends to aggravate when it receives positive reinforcement from the supervisor.
A)True
B)False
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14
Chapter 13: Managing Time and Stress
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60622
Sample Questions
Q1) Which of the following falls under the category of a B-level activity?
A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.
Q2) Time management is the practice of controlling the way you use time.
A)True
B)False
Q3) Perfectionism often underlies the:
A) failure to delegate work.
B) job being done more efficiently in terms of a person's cost and availability.
C) need for an effective time management technique.
D) need for an effective stress management technique.
Q4) Using the Myers-Briggs Type Indicator of personality traits,identify your personality type.An extrovert or an introvert? Explain your choice with examples of why you are an extrovert or an introvert.
Q5) Wellness programs are organizational activities designed to help employees adopt healthy practices.
A)True
B)False
Page 15
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Chapter 14: Managing Conflict and Change
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/60621
Sample Questions
Q1) Describe how supervisors can implement change.
Q2) Every supervisor has some personal power with the employees he/she supervises. A)True
B)False
Q3) The most direct-and sometimes the most difficult-way to manage conflict is to confront the problem and solve it.
A)True
B)False
Q4) Briefly describe Lewin's model of change and its different phases.
Q5) Implementing change and resolving conflicts are easier for a person who has a relatively strong position in the organization.
A)True
B)False
Q6) The consequences of a conflict depend solely on the way that it is resolved. A)True
B)False
Q7) What are the different types of power a supervisor may have and list their sources?
Q8) List the six steps a supervisor should follow to respond to conflicts.
Page 16
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Chapter 15: Selecting Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60620
Sample Questions
Q1) Interviewers should ideally refrain from encouraging candidates to ask questions.
A)True
B)False
Q2) In small organizations,a supervisor may be responsible for verifying that all his/her new employees are authorized to work in the United States.
A)True
B)False
Q3) Elaborate on the Immigration Reform and Control Act of 1986.
Q4) List a few ways by which an interviewer can put a candidate at ease.Why is it important to put a candidate at ease?
Q5) Which of the following is a typical example of an open-ended question?
A) "Would you prefer working from home?"
B) "What are your views on corporate social responsibility?"
C) "Would you have a problem working under a woman supervisor?"
D) "Which shift would you prefer to work?"
Q6) List the steps involved in the employee selection process.
Q7) Compare and contrast job descriptions and job specifications.
Q8) What are the possible steps that a supervisor can take to comply with the ADA?
Page 17
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Chapter 16: Providing Orientation and Training
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60619
Sample Questions
Q1) Which of the following is a disadvantage primarily associated with classroom training?
A) It typically brings about a two-way communication that complicates things.
B) It rarely allows the learners to practice what they are learning.
C) The trainees are more prone to make mistakes as they are put to work directly in this form of training.
D) The learners are less likely to feel involved as this form of training is computer-based.
Q2) What is a "learning environment"? How can a supervisor foster a learning environment?
Q3) A supervisor should not use a mentoring relationship as an excuse for failure to encourage all employees in the work group.
A)True
B)False
Q4) In certain circumstances,government regulations may dictate the requirement of employee training.
A)True
B)False
Q5) What are the various steps involved in the training process?
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Chapter 17: Appraising Performance
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60618
Sample Questions
Q1) The main advantage of a checklist appraisal is that it is easy to prepare.
A)True
B)False
Q2) A supervisor ideally determines the expected accomplishments of a department or work group during the:
A) planning process.
B) reinforcement process.
C) directing process.
D) staffing process.
Q3) The performance appraisal method in which a supervisor compares each employee's accomplishments with the goals for that employee is referred to as:
A) critical-incident appraisal.
B) checklist appraisal.
C) work-standards approach.
D) management by objectives.
Q4) Explain the halo effect.
Q5) Discuss how the similarity bias affects the performance appraisal.
Q6) Of the major sources of bias,describe one that you have recently faced.
Q7) Discuss the EEOC guidelines for performance appraisals.
Page 19
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