Human Resource Management Test Preparation

Course Introduction

Human Resource Management explores the fundamental principles, practices, and strategies involved in effectively managing people within an organization. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical issues in the workplace. Students will learn how to align human resource practices with organizational goals, address workforce diversity, and create a positive work environment that promotes employee engagement and organizational success. Through case studies and practical exercises, the course emphasizes analytical, problem-solving, and communication skills essential for HR professionals.

Recommended Textbook

Managing Human Resources Productivity Quality of Work Life Profits 10th Edition by Wayne Cascio

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16 Chapters

1288 Verified Questions

1288 Flashcards

Source URL: https://quizplus.com/study-set/2711 Page 2

Chapter 1: Human Resources in a Globally Competitive

Business Environment

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54090

Sample Questions

Q1) Define what is meant by quality of work life and list some aspects of successful QWL programs.

Answer: There are two ways of looking at what quality of work life (QWL)means.One way equates QWL with a set of objective organizational conditions and practices.The other way equates QWL with employees' perceptions that they are safe and relatively well satisfied,they have reasonable work-life balance,and they are able to grow and develop as human beings.This way relates QWL to the degree to which the full range of human needs is met. In many cases,these two views merge: Workers who like their organizations and the ways their jobs are structured will feel that their work fulfills them.In such cases,either way of looking at one's quality of work life will lead to a common determination of whether a good QWL exists.However,because people differ and because the second view is quite subjective-it concedes,for example,that not everyone finds such things as democratic decision making and telework to be important components of a good QWL-QWL will be defined in terms of employees' perceptions of their physical and mental well-being at work.In theory,QWL is simple: It involves giving workers the opportunity to make decisions about the design of their jobs and workplaces,and what they need to make products or to deliver services most effectively.Of course,what workers want may vary by country.

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Chapter 2: Workforce Analytics: The Financial Impact of

HRM Activities

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54089

Sample Questions

Q1) Despite the popular perception of flexibility as a powerful business tool that can improve important human capital outcomes and boost operational performance,studies have shown that flexibility has to be essentially positioned as a "perk," employee-friendly benefit,or advocacy cause.

A)True

B)False

Answer: False

Q2) The combined effect of all costs associated with turnover can easily cost _____ percent or more of the departing person's salary.

A) 25

B) 50

C) 80

D) 150 Answer: D

Q3) In retailing,there has not been a link demonstrated between employee behavior,customer behavior,and profits.

A)True

B)False

Answer: False

Page 4

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Chapter 3: The Legal Context of Employment Decisions

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86 Verified Questions

86 Flashcards

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Sample Questions

Q1) Which of the following is NOT an area making up the main body of employment case law?

A) Contract compliance

B) Preferential selection

C) Personal-history information

D) Seniority

Answer: A

Q2) As a society,we espouse equality of opportunity,rather than equality of outcomes.

A)True

B)False

Answer: True

Q3) The Uniformed Services Employment and Reemployment Rights Act (USERRA)provides returning veterans with:

A) The same seniority

B) The same status and pay

C) Other rights and benefits determined by seniority

D) All of the above

Answer: D

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Chapter 4: Diversity at Work

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54087

Sample Questions

Q1) More than 500 million people will legally work outside their home countries in the next 20 years due to conflict,natural disasters,climate change,and economic opportunism.

A)True

B)False

Q2) The average American is better educated than Asian Americans.

A)True

B)False

Q3) _____ of U.S.managers either resign or are fired within 18-months of a foreign takeover.

A) 50%

B) 25%

C) 10%

D) none of the above

Q4) This generation was born between 1946 and 1964.

A) The silent generation

B) The swing generation

C) The baby-boom generation

D) Generation X

Q5) Give at least three suggestions on how you can handle questions about diversity.

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Chapter 5: Planning for People

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54086

Sample Questions

Q1) What are the four interrelated activities that together comprise a workforce planning system?

Q2) Job enlargement is:

A) the process of obtaining information about jobs.

B) increasing each worker's level of accountability and responsibility.

C) moving employees from one relatively simple job to another after short time periods ranging from an hour to a day.

D) increasing the number of tasks each employee performs.

Q3) What are the problems associated with demand forecasting?

Q4) Strategic workforce plans must flow from,and be consistent with,the overall business and management strategies.

A)True

B)False

Q5) During the business planning process,corporate philosophy is part of strategic planning and the long-range perspective.

A)True

B)False

Q6) What are the important outcomes that organizations seek to achieve in the design of jobs and work?

Page 7

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Chapter 6: Recruiting

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81 Verified Questions

81 Flashcards

Source URL: https://quizplus.com/quiz/54085

Sample Questions

Q1) Which of the following is NOT a way in which companies have broadened the scope of their interactions with universities for the purposes of recruiting?

A) Gifts and grants to the institutions

B) Summer employment for faculty

C) Placement officer invitations to visit company plants and offices

D) No-cost consulting from experienced company engineers

Q2) Firms are finding that many managers and professionals,men and women alike,are willing to relocate even if their spouse is not guaranteed suitable employment in the new location.

A)True

B)False

Q3) Three sequential stages characterize recruitment efforts: generating a pool of viable candidates,maintaining the status of viable candidates,and getting to yes after making a job offer.

A)True

B)False

Q4) The recruitment practices of large and small firms are highly similar.

A)True

B)False

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Chapter 7: Staffing

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54084

Sample Questions

Q1) The most admired companies live their cultures every day,and they go out of their ways to communicate it to both current employees as well as to prospective new hires.

A)True

B)False

Q2) Overt integrity tests are also known as:

A) personality-oriented tests.

B) disguised-purpose tests.

C) clear-purpose tests.

D) veiled-purpose tests.

Q3) Why is the context in which work sample tests are administered important?

Q4) The information least likely to be obtained in reference checks and recommendations is:

A) description of the applicant's physical attractiveness.

B) character and interpersonal competence.

C) willingness of a previous employer to rehire the applicant.

D) education and employment history.

Q5) Unless a measure is reliable,it cannot be valid.

A)True

B)False

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Chapter 8: Training and On-Boarding

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54083

Sample Questions

Q1) What is the purpose of the assessment phase of training?

A) To design the environment in which to achieve the objectives of the training program.

B) To define what it is the employee should learn in relation to desired job behaviors.

C) To choose methods and techniques carefully and deliver them systematically.

D) To establish indicators of success training,as well as on the job.

Q2) Describe the three typical problems that face new employees.

Q3) Which of the following is an example of an on-the-job training method?

A) Intelligent tutoring

B) Role playing

C) Understudy assignments

D) Case method

Q4) Write a short note on feedback.

Q5) New employees need specific information in all of the following except:

A) Company standards,expectations,history,goals,politics,and language

B) Social behavior

C) Technical aspects of the job

D) All of the above

Q6) Describe the training paradox?

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Chapter 9: Performance Management

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80 Verified Questions

80 Flashcards

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Sample Questions

Q1) This can be thought of as a kind of compass,one that indicates a person's actual direction as well as a person's desired direction.

A) Management by objectives

B) Forced distribution

C) Central tendency

D) Performance management

Q2) Why should a supervisor and subordinate mutually set specific,challenging goals?

Q3) _____ implies that appraisal systems are easy for managers and employees to understand and use.

A) Reliability

B) Practicality

C) Sensitivity

D) Acceptability

Q4) Legal and scientific requirements for a successful appraisal system include all of the following EXCEPT:

A) relevance.

B) acceptability.

C) reliability.

D) sensitivity.

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Chapter 10: Managing Careers

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81 Verified Questions

81 Flashcards

Source URL: https://quizplus.com/quiz/54081

Sample Questions

Q1) Research has shown that it costs more to prepare older workers for a job.

A)True

B)False

Q2) What is the cause of 81 percent of relocation refusals?

Q3) Cumulative research evidence across three large-scale meta-analyses indicates that in both professional and unprofessional jobs,age and job performance are generally:

A) mutually exclusive.

B) important factors to consider in the hiring process.

C) unrelated.

D) negatively linked.

Q4) Dual career couples now comprise _____ percent of the workforce.

A) 5

B) 15

C) 47.4

D) 75

Q5) The average cost of relocating a home-owning current employee now exceeds $76,000,but the costs for renters and home-owning new hires are much higher.

A)True

B)False

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Chapter 11: Pay and Incentive Systems

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54080

Sample Questions

Q1) A unionized employer may establish an incentive system,but it will be subject to negotiation through collective bargaining.

A)True

B)False

Q2) It is true of all incentive plans that none will work well except in a climate of trustworthy labor-management relations and sound human resource management practices.

A)True

B)False

Q3) Wage structures tend to vary across firms to the extent that managers view any given position as more or less critical in their firms.

A)True

B)False

Q4) What are some of the major changes that are occurring in terms of overall philosophy of compensation administration?

Q5) Whether a labor market is tight or loose has a major impact on wage structures and levels.

A)True

B)False

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Chapter 12: Indirect Compensation: Employee Benefit Plans

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54079

Sample Questions

Q1) _____ is not legally required,and,because of unemployment compensation,many firms do not offer it.

A) Retirement pay

B) Short-term disability

C) Severance pay

D) Cost shifting

Q2) The perceived value of benefits rises when employers introduce choice through a flexible benefits package.

A)True

B)False

Q3) National survey data now indicate that people are more attached and committed to organizations that offer family-friendly policies because they benefit personally from the policies.

A)True

B)False

Q4) A mature firm with well-established products and substantial market share will probably offer low base pay and benefits but high incentives.

A)True

B)False

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Chapter 13: Union Representation and Collective Bargaining

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54078

Sample Questions

Q1) Federal-government employees are covered by the:

A) Civil Service Reform Act.

B) Taft-Hartley Act.

C) Railway Labor Act.

D) Landrum Griffin Act.

Q2) When _____ fail,the union may strike,management may shut down operations,or both parties may appeal for third-party involvement.

A) secret ballot elections

B) decertification initiatives

C) secondary boycotts

D) contract negotiations

Q3) In a fact-finding procedure,each party submits whatever information it believes is relevant to a resolution of the dispute and then the union president makes a study of the evidence and prepares a report on the facts.

A)True

B)False

Q4) What does labor relations generally mean for employers?

Q5) The Taft-Hartley Act covers most private-sector employers and nonmanagerial employees,except railroad and airline employees.Why?

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Chapter 14: Procedural Justice and Ethics in Employee Relations

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54077

Sample Questions

Q1) Procedural justice affects citizenship behaviors by influencing employees' perceptions of _____,the extent to which the organization values employee's general contributions and cares for their well being.

A) due process

B) management accessibility

C) non-punitiveness

D) organizational support

Q2) Discipline should be immediate,with warning,consistent,and impersonal.

A)True

B)False

Q3) _____ refers to an employment relationship between an employer and an employee,under which either party can terminate the relationship without notice for any reason not prohibited by law.

A) Fiduciary duty of loyalty

B) Employment-at-will

C) Due process

D) An implied promise

Q4) Discuss the implications of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act.

Page 16

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Chapter 15: Safety, Health, and Employee Assistance Programs

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54076

Sample Questions

Q1) Safety rules are important refinements of the general safety policies issued by top management.

A)True

B)False

Q2) Fully half of all auto fatalities involve alcohol.

A)True

B)False

Q3) The U.S.Supreme Court ruled that states cannot prosecute company officials under criminal statutes for endangering the health of employees.

A)True

B)False

Q4) EAP's refer to:

A) Employee Assistant Programs

B) Effective Assistance Plans

C) Employee Affected Premiums

D) Engaged Affective Plans

Q5) Write a short note on employee assistance programs.

Q6) Write a short note on how employee assistance programs work.

Q7) Discuss the impact of OSHA.

Q8) What are the four components of a loss control program? Page 17

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Page 18

Chapter 16: International Dimensions of Human Resource Management

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80 Verified Questions

80 Flashcards

Source URL: https://quizplus.com/quiz/54075

Sample Questions

Q1) _____ use geo-diversity to great advantage,placing their top executives and core corporate functions in different countries to gain a competitive edge.What makes them different is that even the executive suite is virtual.

A) International corporations

B) Domestic corporations

C) Transnational corporations

D) Regional corporations

Q2) Discuss localization and higher-of-home-or-host compensation plans.

Q3) A third country national is an expatriate who is transferred to an additional country while working abroad.

A)True

B)False

Q4) In terms of scope,international operations as compared to domestic operations have all of the following EXCEPT:

A) more HR activities.

B) similar approaches to management.

C) more involvement in employees' personal lives.

D) broader external influences.

Q5) Describe managers who have a cosmopolitan perspective.

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