Human Resource Management Test Bank
Course Introduction
Human Resource Management is a foundational course that explores the principles, practices, and strategies involved in managing an organizations workforce. It covers key topics such as recruitment and selection, employee motivation, training and development, performance appraisal, compensation and benefits, labor relations, and legal aspects of employment. Emphasizing both theory and practical applications, the course equips students with the skills needed to effectively attract, develop, and retain talent while fostering a positive and productive organizational culture. Through case studies and real-world examples, students will gain insight into the challenges HR managers face and the tools available for ethical and strategic decision-making in diverse organizational settings.
Recommended Textbook
Human Resource Development 5th Edition by
Jon M. Werner
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900 Verified Questions
900 Flashcards
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Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41878
Sample Questions
Q1) Traditionally, HRD Departments have Staff Authority.
A)True
B)False
Answer: True
Q2) In the business partner role the HRD manager works with others to determine how HRD programs will be implemented and evaluated.
A)True
B)False
Answer: True
Q3) Which of the following is NOT viewed as a primary human resource management (HRM) function?
A)HR planning
B)Designing performance management and performance appraisal systems
C)Staffing
D)Compensation and benefits
Answer: B
Q4) In the U.S. only about 20% of the jobs require at least a High School education.
A)True
B)False
Answer: False
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Chapter 2: Influences on Employee Behavior
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The behavioral intentions model:
A)Explains why attitudes always predict actual behaviors
B)Impact behavior only to the extent that they influence one's intentions
C)Is the best way to evaluate a training program
D)Has no link to employee's intentions to use what they learn during a training program.
Answer: B
Q2) The idea that a supervisor's (or trainer's) expectations for an employee (or trainee) can influence the employee's (or trainee's) behavior is referred to as the:
A)Pygmalion effect
B)vertical-dyad-linkage theory
C)path-goal theory
D)Groupthink theory
Answer: A
Q3) In expectancy theory, the importance that an individual places upon a particular outcome is called instrumentality.
A)True
B)False
Answer: False
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4
Chapter 3: Learning and HRD
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75 Verified Questions
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Sample Questions
Q1) Which of the following is true about transfer of training:
A)Zero transfer means nothing changed after training
B)Positive transfer means performance got worse after training
C)Negative transfer means performance got better after training
D)None of the above are true
Answer: A
Q2) Which of the following has to do with the ability to directly apply, back on the job, what has been learned in training with little or no modification?
A)positive transfer
B)near transfer
C)far transfer
D)immediate transfer
Answer: B
Q3) According to ACT*theory knowing what to do is?
A)Process knowledge
B)Acquired knowledge
C)Declarative knowledge
D)Procedural knowledge
Answer: C
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Page 5
Chapter 4: Assessing HRD Needs
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56 Flashcards
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Sample Questions
Q1) A task analysis is best defined as:
A)A systematic collection of data about every jobs in the company
B)A systematic collection of data about specific jobs or groups of job
C)Asking the people who do the job to describe what they do all day long to justify their pay checks
D)A systematic collection of information on how people think their jobs should be performed
Q2) The knowledge, skills, abilities, and other requirements (KSAOs) needed to perform a task or job are spelled out in the:
A)job specification
B)job design
C)skills inventory
D)organizational climate index
Q3) A job description is a narrative statement of the major activities involved in performing a job and conditions under which these duties are performed.
A)True
B)False
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6
Chapter 5: Implementing HRD Programs
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60 Flashcards
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Sample Questions
Q1) Job rotation involves moving different people into one job to see who is the best worker?
A)True
B)False
Q2) The approach to computer-based training that is able to determine the learner's performance based upon their pattern of responses is:
A)teleconferencing
B)intelligent computer-assisted instruction
C)computer-assisted instruction via CD-ROM
D)Intranet-based training
Q3) Social learning theory suggests we learn best from listening to others talk.
A)True
B)False
Q4) Discussion is a form of classroom training.
A)True
B)False
Q5) Blended learning combines technology enhanced and traditional classroom instruction?
A)True
B)False
Page 7
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Chapter 6: Designing Effective HRD Programs
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Sample Questions
Q1) Langdon has proposed moving beyond objectives to what he calls:
A)ellipses
B)proformas
C)performance goals
D)outcomes
Q2) All of the following are key activities in designing an effective HRD program except?
A)Setting objectives
B)Selecting the trainer
C)Scheduling the program
D)Assessing the need for training
Q3) According to the text training programs are best conducted on either Monday or Friday.
A)True
B)False
Q4) Training competency involves the knowledge and skills needed to design and implement training programs.
A)True
B)False
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Page 8
Chapter 7: Evaluating HRD Programs
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85 Flashcards
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Sample Questions
Q1) Donald Kirkpatrick described which of the following four training evaluation criteria?
A)reaction, learning, job behavior, modification
B)reaction , learning, job behavior and results
C)context, input, process and product
D)context, input, process and modification
Q2) According to Nickols each of Kirkpatrick's levels is of similar importance to all stakeholder groups.
A)True
B)False
Q3) A control group is a group of people of the same age as the trainees.
A)True
B)False
Q4) Testing refers to:
A)Gaining job experience
B)The effect of a pretest on a posttest score
C)Differential loss of respondents from various groups
D)Using different procedures to select individuals for experimental and control groups
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Chapter 8: Employee Socialization and Orientation
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Sample Questions
Q1) Newcomers to an organization need to be successful in the socialization into their new organization. Insiders can provide newcomers with all of the following EXCEPT:
A)accurate expectations
B)knowledge base
C)other insiders
D)cultural bias
Q2) Self selection results in people turning down a job.
A)True
B)False
Q3) Newcomers need all of the following except?
A)accurate expectations
B)a knowledge base
C)other insiders to compare their judgements with D)a friendly supervisor
Q4) Which of the following is a positive outcome of socialization?
A)greater knowledge of the organization and work groups
B)the formulation of attitudes that make groups work
C)behaviors that lead to personal and organizational effectiveness
D)all of the above are benefits of socialization
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Chapter 9: HRD and Diversity: Diversity Training and Beyond
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Internal validity deals with the question - could something besides the training program have caused the observed change to occur.
A)True
B)False
Q2) Maturation refers to:
A)Gaining job experience
B)The effect of a pretest on a posttest score
C)Differential loss of respondents from various groups
D)Using different procedures to select individuals for experimental and control groups
Q3) External validity means you are comparing your results to those of similar size organizations.
A)True
B)False
Q4) Internal validity can be affected by all of the following, except:
A)History
B)Maturation
C)Differential selection
D)Statistical abnormality
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11
Chapter 10: Skills and Technical Training
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Sample Questions
Q1) Which kinds of training may be needed to prepare new immigrants to enter the U.S. workforce?
A)Basic skills
B)Homemaking
C)English as a second language
D)Both A & C will be needed
Q2) Professional organizations such as ASTD almost never offer professional development training programs to their members.
A)True
B)False
Q3) The three major funding streams for the WIA (Workforce Investment Act) are:
A)Youth, adults, senior citizens
B)New immigrants,adults, displaced workers
C)Youth, adults, displaced workers
D)Youth, prisoners, displaced workers
Q4) According to OSHA the lost work day index average is
A)30 days per 100 employees
B)300 days per 10 employees
C)2.4 days per 100 employees
D)300 days per 100 employees
Page 12
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Chapter 11: Coaching and Performance Management
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Sample Questions
Q1) Causal attribution theory:
A)Describes the process by which people assign causes for their own and other's behavior.
B)Describes the process by which people assign causes for their own, but not other people's behavior.
C)Describes the process by which people assign causes for other people's behavior. but not their own.
D)None of the above are correct
Q2) Value shaping is a way to continue and maintain effective performance.
A)True
B)False
Q3) According to Fournies it is important to get the employee to agree that a problem exists.
A)True
B)False
Q4) Finding out if employees know their performance is not satisfactory is a key step in the coaching analysis?
A)True
B)False
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Chapter 12: Employee Counseling and Wellness Services
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Sample Questions
Q1) In general internal EAP's offer more services than do external EAP's.
A)True
B)False
Q2) Negative attitudes toward overweight people are widespread in the US.
A)True
B)False
Q3) Most managers and supervisors are well-trained to deal with serious employee personal problems.
A)True
B)False
Q4) Over one half of the U.S. population are at risk from hypertension.
A)True
B)False
Q5) What percentage of the US population are overweight or obese?
A)20
B)98
C)10
D)64
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Chapter 13: Career Management and Development
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Sample Questions
Q1) Career counseling includes
A)Opening and probing
B)Understanding and planning
C)Organizing
D)Opening and planning
Q2) Career exploration always includes goal setting.
A)True
B)False
Q3) According to Greenhaus & colleagues a career is best defined as::
A)the pattern of work experiences over one's lifetime
B)advancement in jobs
C)staying with one job for a long time
D)something a doctor has, but a bricklayer does not
Q4) According to Levinson the early adulthood stage occurs at ages:
A)17-45
B)45-60
C)0-5
D)5-15
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Page 15
Chapter 14: Management Development
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Mintzberg's problem with previous attempts to define the manager's job is that they:
A)Focus on identifying job elements
B)Focus on the holistic approach
C)Ignore the elements of the job and focus on the big picture
D)Focus on the integrated work of managing
Q2) Over one-half of tall raining dollars are spent training nonexempt employees.
A)True
B)False
Q3) The characteristics approach involves interviewing managers.
A)True
B)False
Q4) A learning point is:
A)Telling trainees what to look for during training
B)Learning objectives
C)A great help to learning
D)All of these are true
Q5) When globalizing organizations 4 categories of managers are needed.
A)True
B)False
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Chapter 15: Organization Development and Change
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Group effectiveness depends on all of the following except:
A)If the group likes each other
B)If group output meets standard
C)If the group members are learning to work independently
D)If the groups efforts are adding to individual growth
Q2) Strategic interventions may be needed when an organization is faced with internal pressures to change and adapt.
A)True
B)False
Q3) OD enhances the well-being of the members of the organization.
A)True
B)False
Q4) To change an organization and its people can be very difficult. According to the Schein 3-stage model, the first step in this process is to restructure them.
A)True
B)False
Q5) Job enlargement move people into different jobs.
A)True
B)False
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Chapter 16: HRD and Diversity: Diversity Training and Beyond
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Equal opportunity is the giving of preferences to women and minorities in employment decisions.
A)True
B)False
Q2) Interpersonal distance do not vary for people from different cultures.
A)True
B)False
Q3) Recent immigration patterns to the U.S. indicate that:
A)Hispanic immigration peaked in the 1960s
B)Mexicans represent the largest portion of the foreign born in the U.S.
C)Asia is the source of most recent immigration
D)none of the above is correct
Q4) Executive Order 11246 issued by President Johnson requires federal contractors to undertake affirmative action processes. This impacts federal contracts that are over:
A)$1,000
B)$10,000
C)$100,000
D)$1,000,000
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