Human Resource Management Test Bank
Course Introduction
Human Resource Management is a comprehensive course that explores the key functions and strategies involved in effectively managing people within organizations. Students will examine essential topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical considerations in HR. The course emphasizes the importance of aligning human resource practices with organizational goals, developing a positive workplace culture, and fostering diversity and inclusion. Through case studies, practical exercises, and discussions, students will gain the knowledge and skills necessary to address contemporary HR challenges and support the overall success of organizations.
Recommended Textbook Management 12th Edition by Robert Kreitner
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16 Chapters
2570 Verified Questions
2570 Flashcards
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Page 2
Chapter 1: Managers and Entrepreneurs
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/29694
Sample Questions
Q1) Achieving a stated objective involves efficiency.
A)True
B)False
Answer: False
Q2) Web 2.0 or social networking is comprised of user-generated content such as Facebook, YouTube, and Twitter.
A)True
B)False
Answer: True
Q3) Entrepreneurship is the process by which individuals pursue opportunities without regard to
A) intrapreneurship.
B) the plans.
C) law.
D) resources.
E) the future.
Answer: D
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Page 3
Chapter 2: The Evolution of Management Thought
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) In an effort move the greatest amount of material in a day, what did Frederick W. Taylor do when his studies revealed the optimum shovel load to be 21 pounds?
A) Automated the process to eliminate human labor
B) Invented a steam-powered shoveling machine
C) Suggested employees bring their own shovels to work
D) Replaced workers' shovels with specialized company shovels
E) Replaced all the shovelers with harder workers
Answer: D
Q2) The functional approach to management is also known as the A) systems approach.
B) behavioral approach.
C) excellence approach.
D) operational approach.
E) universal process approach.
Answer: E
Q3) Management theory probably will not evolve beyond the contingency approach. A)True
B)False
Answer: False
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Page 4
Chapter 3: The Changing Environment of Management:
Diversity, Global Economy, and Technology
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Lobbying is management's least successful political strategy.
A)True
B)False Answer: False
Q2) Given the boom in information technology and convenient accessibility, information is no longer considered a strategic resource.
A)True
B)False Answer: False
Q3) According to the three-step innovation process, what sort of technology is involved if Roescore Inc. turns a working model into a financially successful new product?
A) Transfer
B) Application
C) Production
D) Exploitation
E) Product
Answer: C
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Page 5
Chapter 4: International Management and Cross-Cultural Competence
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) South Korea's Samsung Electronics entered into a ten year agreement giving them the rights to use Texas Instruments' patented semiconductor technology for royalty payments exceeding $1 billion. What type of agreement is this?
A) Licensing
B) Exporting
C) Local warehousing and selling
D) Joint venture
E) Foreign direct investment
Q2) A transnational company, by definition, is a multinational venture centrally managed from a specific country.
A)True
B)False
Q3) According to Geert Hofstede's research, social needs ranked highest in which country?
A) U.S.
B) Singapore
C) Britain
D) Germany
E) Japan
Page 6
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Chapter 5: Managements Social and Ethical
Responsibilities
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) High levels of pressure to act unethically were more often reported by college graduates than by those with a high school diploma or less.
A)True
B)False
Q2) ____ ensures the efficient use of society's resources, according to the arguments against corporate social responsibility.
A) The threat of government intervention
B) Public pressure
C) Governmental legislation
D) Profit maximization
E) The political process
Q3) Firing a whistle-blower for disloyalty to the company is supported by legal rulings.
A)True
B)False
Q4) Personal values play a minor role in managerial decision making and ethics.
A)True
B)False
Q5) What needs to happen for a company code of ethics to be effective?
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Chapter 6: The Basics of Planning and Project Management
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Refer to Memory on the Move. Michael's suggestion exhibits the ____ organizational response to the labor uncertainty.
A) reactor
B) analyzer
C) defender
D) creator
E) prospector
Q2) The break-even point is where the ____ line crosses the ____ line in a graphic break-even analysis.
A) fixed costs; variable costs
B) fixed costs; total sales revenue
C) total costs; total sales revenue
D) incremental costs; variable costs
E) short-term costs; long-term costs
Q3) An organization's mission statement is the cornerstone for planning, the North Star for the entire planning process.
A)True
B)False
Q4) What does uncertainty have to do with a manager's understanding of diversity?
Page 8
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Chapter 7: Strategic Management: Planning for Long-Term
Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Human imagination is the only limit to creating cost synergies through recycling.
A)True
B)False
Q2) As a result of the fast-paced changes occurring in the external environment, forecasting techniques have become obsolete in helping managers cope with uncertainty about the future.
A)True
B)False
Q3) Web sites need to satisfy all of these criteria except ____ when doing business at Internet speed.
A) free Internet service
B) high-quality layout
C) fast, responsive service
D) high-quality graphics
E) complete and up-to-date information
Q4) Because of their long-term focus, strategic plans should not be changed once they are formulated.
A)True
B)False
Page 9
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Chapter 8: Decision Making and Creative Problem Solving
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/29701
Sample Questions
Q1) Decision confidence is highest under what condition?
A) Uncertainty
B) Subjective risk
C) Certainty
D) Nonprogrammed situation
E) Objective risk
Q2) "Satisfice" means ____ relative to selecting a solution to a problem.
A) finding the best cost-benefit relationship
B) finding the least expensive solution
C) finding the best possible solution
D) making the most people happy
E) settling for a solution that is good enough
Q3) Jack works in the purchasing department of a hotel, and he is in charge of making supply reorder decisions. These decisions are considered ____ decisions.
A) organizational
B) passive
C) spontaneous
D) programmed
E) nonprogrammed
Q4) Describe the difference between tacit knowledge and explicit knowledge.
Page 10
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Chapter 9: Organizations: Effectiveness, Design, and Cultures
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The boundary-spanning subsystem serves as a bridge between the technical and managerial subsystems.
A)True
B)False
Q2) The three stages of David A. Garvin's organizational learning model are cognition, ____, and ____.
A) behavior; performance
B) cultural; technical
C) social; administrative
D) attitudinal; procedural
E) reorganizational; conceptual
Q3) The contingency approach to organizational design requires managers to evaluate two things, the appropriate combination of structural characteristics and the
A) level of readiness of employees
B) degree of environmental uncertainty
C) amount of resources available
D) level of employee satisfaction
E) ability to grow
Q4) How would David A. Garvin describe a learning organization?
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Chapter 10: Human Resource Management
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) In a ____ performance appraisal technique, managers describe the performance of employees in narrative form, sometimes in response to predetermined questions.
A) graphic rating scales
B) goal setting
C) weighted checklist
D) ranking/comparisons
E) written essay
Q2) Behavior-based interview questions can be a good indicator of future work performance if the questions are structured and job related.
A)True
B)False
Q3) Staffing is a traditional management function.
A)True
B)False
Q4) A structured interview may include job sample simulation questions.
A)True
B)False
Q5) What does the human resource management process involve, and why is a strategic orientation necessary?
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Chapter 11: Communicating in the Internet Age
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Refer to All Organic Inc. Tim values his face-to-face meetings. On the Lengel-Daft Contingency Model of Media Selection, this would be considered _______________on the media richness hierarchy.
A) relatively low
B) lean
C) static
D) confusing
E) relatively high
Q2) Lean media is most appropriate for conveying routine information such as an email announcement reminding everyone that the office will be closed for the 4th of July holiday.
A)True
B)False
Q3) ____ makes employees more willing to complete attitude and opinion surveys.
A) Promise of specific results
B) Early time off with pay
C) Nothing
D) Likelihood of meaningful changes
E) Money
Q4) What are some of the potential pro's and con's to telecommuting\teleworking?
Page 13
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Chapter 12: Motivating Job Performance
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Telling recruits about both good and bad aspects of a particular job involves
A) realistic job previews.
B) job enlargement.
C) job enrichment.
D) job rotation.
E) cafeteria compensation.
Q2) The perception that rewards are fair and equitable is said to be weighed by people on which two scales?
A) Intrinsic and extrinsic
B) Short-term and long-term
C) Personal and organizational
D) Personal and social
E) Technical and social
Q3) According to the expectancy theory of motivation, a person's expectations become fixed after childhood.
A)True
B)False
Q4) Give an example of an extrinsic reward and an example of an intrinsic reward; explain the underlying difference.
Q5) How can goal setting improve employee motivation?
Page 14
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Chapter 13: Group Dynamics and Teamwork
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Similarity of members is a factor that usually detracts from group attractiveness and cohesiveness.
A)True
B)False
Q2) Refer to Alleene. Alleene should begin by focusing on ________ the first stage in the six-stage group development process.
A) acceptance
B) orientation
C) disillusion
D) cohesion
E) conflict resolution
Q3) Hank, a citrus grove manager, wants to know how to avoid groupthink. What advice should you give?
A) Decrease the size of the group
B) Have someone play the devil's advocate
C) Make all key decisions yourself
D) Make sure everyone likes one another and gets along
E) Avoid conflict
Q4) How can management build trust in the organization?
Q5) How do roles differ from norms?
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Chapter 14: Influence, Power, and Leadership
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Whereas ____ deals with thinking and reasoning, ____ deals more broadly with building social relationships and controlling one's emotions.
A) emotional intelligence; standard intelligence
B) emotional intelligence; cognitive maps
C) cognitive maps; standard intelligence
D) standard intelligence; emotional intelligence
E) formal leadership; informal leadership
Q2) According to the Ohio State Model, ____ involves the leader's efforts to get things organized and get the job done.
A) the participative style
B) initiating structure
C) concern for people
D) consideration
E) a 9, 1 style
Q3) Power is the demonstrated ability to get results.
A)True
B)False
Q4) According to Fiedler's contingency theory of leadership, task-motivated leaders tend to perform best in which situations? Why?
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Chapter 15: Change, Conflict, and Negotiation
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Reliance on formal authority and the power of superior position is at the heart of the conflict resolution technique called forcing.
A)True
B)False
Q2) Vanessa has been appointed team leader of a new project team. Recently, she overheard Cassy, one of her team members, say "this is going to be a lot harder than it seemed three weeks ago." Which stage of change is Cassy experiencing?
A) Self-doubt
B) Laughing it off
C) Unrealistic optimism
D) Reality shock
E) Constructive direction
Q3) Nadler and Tushman call reorientation ____ because the organization is significantly redirected.
A) adaptation
B) frame bending
C) frame breaking
D) unfreezing
E) tuning
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Page 17
Chapter 16: Organizational Control and Quality Improvement
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Benchmarking is good for setting challenging organizational standards.
A)True
B)False
Q2) All of these are symptoms of an inadequate control system except
A) idle facilities or personnel.
B) angry shareholders.
C) employee dissatisfaction.
D) excessive costs.
E) cash shortages.
Q3) Which of these best sums up the relationship between Deming management and Taylor's scientific management?
A) Virtually identical
B) A modern extension
C) Basically the opposite
D) Different in name only
E) Slight modification
Q4) A "shadow plan" is a back-up plan that can be put into effect when things go wrong.
A)True
B)False
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