Human Resource Management Test Bank
Course Introduction
Human Resource Management is a comprehensive course that explores the principles, processes, and practices involved in managing people within organizations. Students will learn about essential HR functions such as recruitment and selection, training and development, performance appraisal, compensation management, labor relations, and legal and ethical considerations. The course also examines strategic HR planning, the role of HR in supporting organizational goals, and contemporary trends such as diversity and inclusion, technology in HR, and global human resource management. Through case studies, discussions, and practical exercises, students will gain the knowledge and skills necessary to contribute effectively to the management of human capital in various work settings.
Recommended Textbook
MGMT 2nd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Refer to the Narrative 1-2.Which role did Bernd Pischetsrieder assume in making his announcement about restructuring?
A) figurehead
B) spokesperson
C) liaison
D) monitor
Answer: B
Q2) Refer to the Narrative 1-1.Which of the following tasks would Rudolph,as the CEO of Krispy Kreme,have been responsible for?
A) developing employees' commitment to the company
B) making sales calls
C) ensuring that the baking ovens were operating efficiently on a daily basis
D) sourcing new suppliers for the products' raw ingredients
Answer: A
Q3) Managers are responsible for doing the basic work in the company.
A)True
B)False
Answer: False
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Chapter 2: History of Management
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Sample Questions
Q1) Which management theorist would most likely have used his understanding of how work is done to help surgeons eliminate unnecessary motions,operate more efficiently,and save more lives by closely studying how surgeries were performed?
A) Henri Fayol
B) Chester Barnard
C) Frederick Taylor
D) Frank Gilbreth
Answer: D
Q2) Kraft Foods has created five global product divisions-beverages,snacks,cheese and dairy,convenience meals,and grocery.It also has two marketing divisions-one for North America and the other for everywhere else.According to the systems approach to management,what are these seven divisions examples of?
A) work units
B) functional systems
C) closed systems
D) subsystems
Answer: D
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Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Environmental complexity refers to the degree of change in the external factors that affect organizations.
A)True
B)False
Answer: False
Q2) Extensive research demonstrates clearly that organizational culture is strongly related to organizational success.
A)True
B)False
Answer: False
Q3) George is analyzing his competition and reviewing changes in overseas markets to create a new strategy for his organization.Which environment is George concerned with?
A) the specific environment
B) the external environment
C) the formal environment
D) the national environment
Answer: B
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Page 5
Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) What should managers do to encourage more ethical decision making in an organization?
A) They should carefully select and hire new employees.
B) They should let the employees be the ethical leaders in the company.
C) They should forgive employees that steal inventory.
D) They should promote based on gender.
Q2) Management's most important responsibility is long-term survival (not just maximizing profits),which is achieved by satisfying the interests of multiple corporate stakeholders.What type of model does this statement represent?
A) economic
B) stakeholder
C) societal
D) shareholder
Q3) What is the next step in the basic model of ethical decision making after the problem is identified?
A) diagnose the situation
B) identify the constituents
C) determine alternative solutions
D) analyze the options
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Describe the management by objectives (MBO)process.
Q2) On average,companies with plans have larger profits and grow much faster than companies that don't.
A)True
B)False
Q3) Define the two types of conflicts that may spontaneously occur in group decision-making situations.List and explain the approaches to structured conflict that may help to enhance the quality of group decisions.Be sure to comment on the research results evaluating their effectiveness.
Q4) In the 1960s,Coca-Cola executives in Atlanta learned that a bottler in the Colombian jungle was bottling pirated Coke in dumped bottles.The soft-drink company was at that time expanding globally and building its reputation on exacting production standards.Which of the following does the unauthorized bottler best exemplify?
A) a standard of malfeasance
B) a problem
C) a benchmark
D) a keystone issue
Q5) Identify and explain the purpose of the S.M.A.R.T.guidelines.
Q6) List and briefly describe the three kinds of operational plans.
Page 7
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) List the five industry forces that determine overall levels of competition in an industry.Identify what happens to competition as these forces increase in strength.
Q2) Deutsche Bank became the world's largest bank through mergers with Bankers Trust,a transatlantic banking operation.Considering both banking companies had similar core capabilities,what is this an example of?
A) related differentiation
B) related diversification
C) integrated acquisition
D) competency acquisition
Q3) A focus strategy entails using either a cost leadership or a differentiation approach to producing a good or service.
A)True
B)False
Q4) Which of the following is determined by Michael Porter's five industry forces?
A) potential for long-term change
B) potential for short-term profitability
C) potential for short-term change
D) potential for long-term profitability
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Chapter 7: Innovation and Change
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Sample Questions
Q1) What is the term for the knowledge,tools,and techniques used to transform inputs into outputs?
A) resource manipulation
B) procedural innovation
C) a transformation system
D) technology
Q2) Organizational innovation is defined as doing things differently in an organization.
A)True
B)False
Q3) Which of the following will an organization be able to achieve in an ongoing series of technology cycles?
A) satisfaction of more customers with fewer resources
B) creation of a competitive advantage
C) control of variable costs
D) elimination of the product-innovation process
Q4) Explain how the concept of innovation streams relates to the concept of sustainable competitive advantage.Give an example of how this occurs in the business world.
Q5) How are technology cycles and innovation streams related?
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Chapter 8: Global Management
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Sample Questions
Q1) Uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellphones.A company that mines the rare mineral decided against investing in the country due to a bloody civil war resulting from a change in rulers.What strategy did the mining company use?
A) avoidance strategy
B) control strategy
C) cooperation strategy
D) elimination strategy
Q2) What did the General Agreement on Tariffs and Trade (GATT)attempt to accomplish?
A) decreasing both tariff and nontariff barriers
B) eliminating taxes on trading goods between Canada, the United States, and Mexico
C) eliminating tariffs between China and Japan
D) protecting the exploitation of workers in third world countries
Q3) Typically,what major question must a company answer once it has decided to go global?
A) How many additional employees will the company need?
B) To what extent should the company standardize or adapt business procedures?
C) To what extent should a company abide by global or regional trade agreements?
D) Will the organization's mission statement need to be changed?
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) An international distribution company has a shipping division,a warehouse division,and a computer hardware and software distribution centre,as well as a marketing research department,a human resources department,and an accounting department.A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account; at the same time,his supervisor in the shipping division wants expense accounts submitted monthly.Preparing the expense account form takes at least two hours,and the salesperson wants to devote as much time as possible to sales.What is the salesperson likely experiencing a problem with?
A) line authority
B) delegation of authority
C) centralization
D) chain of command
Q2) The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination.
A)True
B)False
Q3) How do the mechanistic and organic approaches to organization design differ? Under what circumstances is each appropriate for use by a company?
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Page 11
Chapter 10: Leading Teams
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Sample Questions
Q1) To succeed,teams need significant training in leadership skills.
A)True
B)False
Q2) One of the disadvantages of project teams is their lack of flexibility.
A)True
B)False
Q3) In which of the following is the least amount of team autonomy found?
A) traditional work groups
B) employee involvement teams
C) semiautonomous work groups
D) self-managing teams
Q4) Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?
A) the selection and training of team members
B) the setting of individual goals and priorities
C) the creation of competition to compensate the highest-performing team members
D) the maintenance of large team sizes
Q5) Teams do not perform any better when offered extrinsic rewards.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) One reason items manufactured in Southeast Asia can be imported into Canada so cheaply is that workers are paid a small amount of money for each item produced.Which type of pay plan do manufacturers operating in Southeast Asia use?
A) real-time pay
B) compressed pay
C) piecework
D) batch processing
Q2) All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colours and textures,30 different paint chips,and 6 different floor treatments and told to select the best fabric,paint,and floor treatment for an office that would also be used as a guest room.What type of selection test did the design company use?
A) biotesting
B) cognitive ability testing
C) environmental sensitivity testing
D) aptitude testing
Q3) Identify and describe the three kinds of job interviews.Which type works best as a selection tool?
Q4) List and briefly define the three basic kinds of compensation decisions.
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Companies in several industries are now waking up to the needs of gays and lesbians.Not only are they valuable consumers,but they are also great employees and can help their employers to better understand the market.What do companies that hire gays and lesbians more than likely have?
A) disparity programs
B) continuous federal agency monitoring
C) poor codes of ethics
D) diversity programs
Q2) What is the relationship between governments and diversity in the Canadian workplace?
A) The provincial and federal government oversee diversity.
B) The municipal and provincial governments oversee diversity.
C) Neither the municipal nor the provincial governments oversee diversity.
D) Neither the provincial nor the federal governments oversee diversity.
Q3) What is the fastest-growing population group in Canada?
A) Japanese Canadians
B) South Asian Canadians
C) Chinese Canadians
D) Americans
Q4) What is employment equity and how does it fundamentally differ from diversity?
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Chapter 13: Motivation
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Sample Questions
Q1) Which statement describes one reaction of employees to try to restore equity when they perceive that they have been treated unfairly?
A) They work harder due to feelings of guilt.
B) They become more cooperative with fellow workers.
C) They simply quit their jobs.
D) They increase the level of energy and time they input into a project.
Q2) Refer to the Narrative 13-1.According to equity theory,what do female athletes likely feel about the outcomes for male athletes?
A) They likely feel male athletes are over-rewarded.
B) They likely feel male athletes are intrinsically rewarded.
C) They likely feel male athletes are under-rewarded.
D) They likely feel male athletes are extrinsically rewarded.
Q3) Both negative reinforcement and punishment weaken behaviour-that is,decrease its frequency.
A)True
B)False
Q4) Distinguish between extrinsic and intrinsic rewards.Which are most important to workers in general?
Q5) Briefly explain the relationship between need satisfaction and motivation.
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Chapter 14: Leadership
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Sample Questions
Q1) Which type of visionary leader generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interests for the good of the group?
A) ethical charismatic
B) unethical charismatic
C) transformational
D) transactional
Q2) College football coaches design every facet of practices,set goals for their players,determine schedules,and even direct all of the plays during the games.What do these coaches rate high in?
A) achievement
B) consideration
C) charisma
D) initiating structure
Q3) Which leadership style is most likely to rely on positive and negative reinforcement?
A) transformational leadership
B) charismatic leadership
C) participative leadership
D) transactional leadership
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) What is the term for the tendency to overestimate our value by attributing successes to ourselves (internal causes)and attributing failures to others or the environment (external causes)?
A) closure
B) defensive bias
C) self-serving bias
D) the fundamental attribution error
Q2) What should you do to be a better listener?
A) evaluate the message as you hear it
B) listen for what is not said
C) listen only for content
D) make no eye contact with the speaker
Q3) List and briefly define the four parts of the perception process.
Q4) When things go wrong in the workplace,workers are more likely to perceive events and explain behaviour using an external attribution,and managers are more likely to make an internal attribution.
A)True
B)False
Q5) What is organizational silence? Why does it occur? What should managers do about it?
17
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Chapter 16: Control
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Sample Questions
Q1) A provider of computer technical support is using the balanced scorecard approach to control.Which of the following would the provider look at?
A) the percentage of its employees that have received training during the last year
B) management changes
C) its supply of parts
D) policies and procedures
Q2) Benchmarking is the process of setting corporate norms.
A)True
B)False
Q3) An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." When dealing with the customer area of the balanced scorecard,the article advised librarians to use customer surveys.Why might surveys be a poor strategy to use?
A) The use of surveys could create information overload.
B) Customer surveys are never reliable.
C) Stakeholders should not be involved in the creation of a balanced scorecard.
D) Customer surveys are typically misleadingly positive.
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Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) Raw data contain useful information that communicates a clear and readily understandable message to the person for whom the data were gathered.
A)True
B)False
Q2) Refer to the Narrative 17-2..Which kind of technology is used to turn the licence plate number captured by a photograph into readable text that matches licence plate records already stored in government databases?
A) virtual private networks
B) SSL encryption
C) private encryption codes
D) optical character recognition software
Q3) Data mining typically splits a data set in half,finds patterns in one half,and then tests the validity of those patterns by trying to find them again in the second half of the data set.
A)True
B)False
Q4) Discuss the issues,advantages,and risks associated with using information to gain or maintain strategic advantage.
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which quality characteristic can be applied to both goods and services?
A) reliability
B) serviceability
C) durability
D) homogeneity
Q2) Massey Ferguson,a division of AGCO Corp.,has introduced two new front-cut mowers designed to provide a high level of serviceability.Which statement best describes the mowers?
A) The mowers demonstrate a long time frame between necessary maintenance.
B) The mowers must be sent back to the manufacturer for repair.
C) The mowers are easy to repair.
D) The mowers have a high mean time before product failure.
Q3) The ISO 9000 and 14000 standards publications are specific and are used for manufacturing firms of high knowledge products and services only.
A)True
B)False
Q4) Explain why operations management is potentially relevant to every employee in every organization in the 21st century.
Q5) List and describe the four kinds of inventory that a manufacturer stores.
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