Human Resource Management Test Bank
Course Introduction
Human Resource Management (HRM) explores the strategies, policies, and practices involved in effectively managing an organization's human capital. The course covers key areas such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal considerations in employment. Emphasis is placed on aligning HRM practices with organizational goals, fostering a positive work environment, and adapting to contemporary challenges like diversity, technological advancements, and globalization. Through case studies and practical exercises, students learn to apply HRM concepts to real-world situations, preparing them for roles in HR departments or general management.
Recommended Textbook
Human Relations in Organizations Applications And Skill Building 9th Edition by Robert N. Lussier
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13 Chapters
1408 Verified Questions
1408 Flashcards
Source URL: https://quizplus.com/study-set/2818 Page 2
Chapter 1: Understanding Behavior, Human Relations, and Performance
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/56117
Sample Questions
Q1) Human relations is just common sense.
A)True
B)False
Answer: False
Q2) _____ conducted research to determine the characteristics of successful organizations.
A) Eric Berne
B) William Ouchi
C) Elton Mayo
D) Thomas Peters
Answer: D
Q3) Which of the following is a fact about human relations?
A) Leaders are born, not made.
B) Human relations is just common sense.
C) Technical skills are more important than human relations skills.
D) People are an organization's greatest asset.
Answer: D
Q4) _____ focused on production, not people.
Answer: Scientific managers
Page 3
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Chapter 2: Personality, Stress, Learning, and Perception
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/56116
Sample Questions
Q1) Describe the four learning styles.
Answer: The four preferred learning styles are: accommodator, diverger, converger, and assimilator. Accommodators prefer learning by doing and feeling. Divergers prefer learning by observing and feeling. Convergers prefer learning by doing and thinking. Assimilators prefer learning by observing and thinking.
Q2) According to the Big Five Model of Personality, people characterized by assertiveness, ambition, and energy are generally strong in dominance.
A)True
B)False
Answer: True
Q3) What is your preferred learning style? Are the characteristics of the style a good description of you? Explain. Can you change your learning style?
Answer: Student answers will vary; additional sample answers may be found in the IM.
Q4) Locus of control is a two-dimensional personality classification method.
A)True
B)False
Answer: True
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Chapter 3: Attitudes, Self-Concept, Values, and Ethics
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/56115
Sample Questions
Q1) Dylan, the newly appointed manager, believes in his employees and gives them a lot of freedom to do their work without much supervision from him. His attitude reflects which of the following?
A) Expectation theory
B) Theory X
C) Halo effect
D) Theory Y
Answer: D
Q2) Value changes over the years are often a major part of what is referred to as the
A) cultural gap
B) generation gap
C) achievement gap
D) gender gap
Answer: B
Q3) People must be treated as high achievers in order to produce their best.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Time and Career Management
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/56114
Sample Questions
Q1) Which of the following best states the purpose of a cover letter?
A) Introduce a resume and request an interview
B) Cover all the details in the resume
C) List previous jobs held and future aspirations
D) Provide educational qualifications and other skills
Q2) Billie aims to have an annual income of $200,000 by March 2014. Which step is this in the career planning model?
A) Self-assessment
B) Career preferences and exploration
C) Setting career objectives
D) Developing a plan
Q3) Which of the following is suitable when you are looking for a new job?
A) Not telling your network of contacts immediately
B) Quitting your current job before you get another one
C) Telling your boss and peers that you are looking for another job
D) Not quitting your job until you get another one
Q4) The key to success is not to prioritize your schedule, but to schedule your priorities weekly and daily.
A)True
B)False
Page 6
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Chapter 5: Communications, Emotions, and Criticism
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56113
Sample Questions
Q1) What is feedback and how can one get feedback on messages?
Q2) Give a specific example of when you used horizontal communication.
Q3) Which is preferable to you, a high-context culture or a low-context culture?
Q4) What is the Internet? Name key technologies used to access the Internet.
Q5) Which communication style is most appropriate when there is no time?
A) Autocratic communication style
B) Consultative communication style
C) Participative communication style
D) Laissez-faire communication style
Q6) "The team needs to sit and discuss issues relating to production." Which of the following is the most appropriate channel for this message?
A) Report
B) Telephone
C) Meeting
D) Poster
Q7) List and explain the four steps in the communication process.
Q8) To listen with empathy doesn't mean you have to agree with the person.
A)True
B)False
Page 7
Q9) Explain three parts of the message-receiving process.
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Page 8
Chapter 6: Dealing With Conflict
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56112
Sample Questions
Q1) Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?
Q2) You have been bringing in food and drinks and putting them in the refrigerator at work. Your coworker, Chris, has been taking them without asking. You don't think it's fair for Chris to take your food and drinks. Which of the following would you say as your XYZ statement to initiate conflict resolution?
A) "Chris, you have been taking my food, and I don't get to eat it. I feel as though you are taking advantage of me."
B) "Chris, this is very rude of you, the way you eat my food without asking."
C) "Chris, why don't you get your own food and drinks and stop having mine."
D) "Chris, I feel you are taking advantage of me by taking my food and drinks. You need to stop it."
Q3) Being afraid to be assertive is not a problem; it's not being assertive when one is afraid that's the problem.
A)True
B)False
Q4) What is transactional analysis? Describe the three ego states of transactional analysis.
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Page 9
Chapter 7: Leading and Trust
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56111
Sample Questions
Q1) "I have complete confidence in you. I know you can complete this project by yourself and if you have any doubts, you can always consult me." Which quadrant of the two-dimensional leadership styles would this behavior reflect?
A) High structure and low consideration
B) High structure and high consideration
C) Low structure and high consideration
D) Low structure and low consideration
Q2) The consultative style involves _____ behavior and is appropriate when interacting with moderate-capability employees.
Q3) The sweatshop manager has low concern for both production and people.
A)True
B)False
Q4) Explain the leadership continuum developed by Tannenbaum and Schmidt.
Q5) Describe the leadership trait theory.
Q6) Give detailed reasons why leadership skills are important to a specific organization.
Q7) _____ leadership characterizes extraordinary forms of influence, and is frequently associated with leaders who are perceived as exceptional.
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Chapter 8: Motivating Performance
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56110
Sample Questions
Q1) The manifest needs theory is Maslow's theory of motivation, which is based on five needs.
A)True
B)False
Q2) One of the assumptions of the needs hierarchy theory is that people's needs are arranged in order of importance, going from basic needs to more complex needs.
A)True
B)False
Q3) Hygienes are also called extrinsic factors because attempts to motivate come from outside the job itself.
A)True
B)False
Q4) Explain the expectancy theory.
Q5) Praise is a motivator (not a hygiene) because it meets employees' needs for esteem/self-actualization, growth, and achievement.
A)True
B)False
Q6) Praise is a _____.
Q7) What are the advantages and disadvantages of an MBO program?
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Chapter 9: Ethical Power, Politics, and Etiquette
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56109
Sample Questions
Q1) _____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way.
A) Projection
B) Manipulation
C) Coercion
D) Persuasion
Q2) One's management ability is inversely proportional to the amount of time one's door is open, both literally and figuratively.
A)True
B)False
Q3) Explain the steps to handling customer complaints.
Q4) Some people say that power and politics can't be used ethically. Do you agree?
Q5) The _____ tactic includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective.
Q6) Which of the following is proper etiquette when introducing people?
A) Presenting the higher-ranking person to the lower-ranking person
B) Stating the higher-ranking person's name first
C) Presenting the person to the group
D) Stating the lower-ranking person's name first
Page 12
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Chapter 10: Networking and Negotiating
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/56108
Sample Questions
Q1) Which of the following steps of the networking process immediately comes after a self-assessment and objective setting?
A) Conducting networking interviews
B) Developing a network
C) Maintaining the network
D) Creating a one-minute self-sell
Q2) _____ is negotiating to give everyone a good deal.
A) Accumulative bargaining
B) Integrative bargaining
C) Fixed bargaining
D) Distributive bargaining
Q3) What is a one-minute self-sell? How is it created?
Q4) "If I do not get a good deal on the mortgage, I'll wait for a few months till I have more money." Which of the following is this an example of?
A) Best alternative to a negotiated agreement
B) A target objective
C) A specific limit objective
D) An opening objective offer
Q5) In bargaining, does it really matter who makes the first offer?
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Chapter 11: Team Dynamics, Creativity and Problem
Solving, and Decision Making
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56107
Sample Questions
Q1) When people first form a group, they tend to come to the group with a low commitment to the group.
A)True
B)False
Q2) Rachel is the last person to contribute anything during team meetings. She tends to shy away from conversations. Which of the following types of problem members does Rachel belong to?
A) Social loafer
B) Wanderer
C) Silent member
D) Bored member
Q3) The _____ problem member doesn't want to take individual responsibility and do a fair share of the work.
Q4) Which of the following stages of group development is characterized by low development level, high commitment, and low competence?
A) Dissatisfaction
B) Orientation
C) Resolution
D) Production
Page 14
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Chapter 12: Organizational Change and Culture
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/56106
Sample Questions
Q1) Identify the cultural heroes, stories, slogans, symbols, and ceremonies for an organization you are or have been a member of.
Q2) Diana has noticed that her production team members are not as efficient as the other teams. The team has been under pressure lately for delayed deliveries. On the other hand, the team has managed to increase the quality of the product. Which of the following OD techniques is the most appropriate technique for problem solving?
A) Survey feedback
B) Team building
C) Force field analysis
D) Performance appraisal
Q3) Force field analysis is particularly useful for group problem solving.
A)True
B)False
Q4) _____ is a dimension of organizational climate that refers to the degree of satisfaction with human relations.
Q5) What are the sources of resistance to change? List the major focuses of resistance.
Q6) List six methods of overcoming resistance to change.
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Page 15
Chapter 13: Valuing Diversity Globally
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/56105
Sample Questions
Q1) Some companies and jobs have a mandatory retirement age. Should the government pass a law stating a mandatory retirement age?
Q2) _____ is behavior for or against a person or situation.
A) Insight
B) Prejudice
C) Discrimination
D) Perception
Q3) Which of the following comments is an example of sexist stereotyping?
A) She's difficult to work for.
B) She's a stern taskmaster.
C) She isn't afraid to say what she thinks.
D) She is careful about details.
Q4) Distinguish between prejudice and discrimination. List common areas of employment discrimination.
Q5) _____ prohibits discrimination based on physical or mental disability.
Q6) Which of the following is the last step in handling a customer complaint?
A) Take the action to make it up to the customer.
B) Agree that the mistake should not have happened.
C) Tell the customer what you are going to do about it.
Page 16
D) Take precautions to prevent the mistake in the future.
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