Human Resource Management Test Bank
Course Introduction
Human Resource Management is a comprehensive course that explores the strategic and operational roles of human resource professionals in modern organizations. Students will learn key concepts such as recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and labor law compliance. The course emphasizes the alignment of HR practices with organizational goals, workforce planning, fostering diversity and inclusion, and adapting to changes in the workplace. Through case studies and real-world scenarios, students will develop the skills necessary to effectively manage and develop human capital, ensuring organizational success in a dynamic business environment.
Recommended Textbook
Developing Management Skills 8th Edition by
David A. Whetten
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10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
Chapter 1: Developing Self-Awareness
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) Research suggests that (1)individuals differ in their level of values development (2)individuals hold different sets of instrumental values at different stages of development,and (3)peoples' value priorities do not change once they become adults.Which statements are correct?
A)All three statements are correct.
B)Only statements 1 and 3 are correct.
C)Only statements 1 and 2 are correct.
D)Only statements 2 and 3 are correct.
Answer: C
Q2) If you judge right and wrong on the basis of a set of core values developed from personal experience,you are at the principled level of maturity.
A)True
B)False
Answer: True
Q3) Core self-evaluation is the fundamental evaluation each person has developed about him- or herself.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Managing Personal Stress
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44524
Sample Questions
Q1) Bob has decided to stop smoking.Also,he has decided to tell no one because he is tired of the jokes and the lack of support from his friends.Based on what you have learned about anticipatory stressors,what is an appropriate evaluation of this idea?
A)It is a good idea because there is a desired goal.
B)It is a good idea because Bob has identified the activities and behaviors necessary to accomplish the goal.
C)It is a bad idea because the desired goal is beyond his control.
D)It is a bad idea because he hasn't established reporting mechanisms or accountability.
Answer: D
Q2) Which can best eliminate anticipatory stress?
A)Redesigning the work
B)Time management
C)Prioritizing and short-term planning
D)Improving your emotional intelligence
Answer: C
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4
Chapter 3: Solving Problems Analytically and Creatively
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44525
Sample Questions
Q1) What is the natural tendency of people in resolving problems?
A)Select the first reasonable solution that comes to mind
B)Select the first reasonable problem that comes to mind
C)Select the best solution after evaluating all the alternatives
D)None of the answer choices are correct.
Answer: A
Q2) Which type of creativity focuses on fast,competitive responses to problems?
A)Imagination
B)Improvement
C)Investment
D)Incubation
Answer: C
Q3) You discover a bug in your DOS program.In debugging the program,which problem style would be most appropriate?
A)Creative problem solving
B)Analytical problem solving
Answer: B
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Chapter 4: Building Relationships by Communicating
Supportively
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/44526
Sample Questions
Q1) Which one of the eight attributes of supportive communication was most helpful? Why?
Q2) If you were Susette's coach,how would you assist her in being more competent as a supportive communicator? How would you coach Leonardo to be more supportive even though it is he who faces the problem?
Q3) You overhear a conversation where one person says,"You really believe that? I think if you look at the facts again,I'm sure you would draw a different conclusion." What would this communication be an example of?
A)Practicing person-oriented communication
B)Practicing problem-oriented communication
C)Practicing communication that validates the individual
D)Practicing communication that is disowned
Q4) Your co-worker has a habit of constantly interrupting you when you are talking.He is practicing validating communication.
A)True
B)False
Q5) Explain the major response types used in supportive listening.Provide the key advantages and disadvantages for each response type.
Page 6
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/44527
Sample Questions
Q1) You have been told that in order to advance your career you must be overly ambitious and be indifferent to problems others face.Is this good or bad advice?
A)This is good advice.
B)This is bad advice.
C)There is not enough information to decide.
Q2) Recently your boss remarked to you,"I don't know where you are coming from." Other people have expressed frustration with you over your lack of team play.You should conclude that you may be losing your expert power.
A)True
B)False
Q3) Interpersonal attraction,as a source of personal power,involves charisma,agreeable behaviors,and physical characteristics.
A)True
B)False
Q4) What organizational issues (River Woods Plant issues)will require strategies to help the plant manager maintain power and influence? Why will the issues affect the plant manager's influence?
Q5) What could you do to maintain position power if you were the plant manager?
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Chapter 6: Motivating Others
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/44528
Sample Questions
Q1) Ability equals aptitude multiplied by training and commitment.
A)True
B)False
Q2) The first diagnostic question that must be asked by a supervisor of a poor performer is whether the person's performance deficiencies stem from lack of commitment or lack of motivation.
A)True
B)False
Q3) An employee is late to work.This is her first time.What should you do first?
A)Ignore her tardiness.It was just her first time.
B)Ask her why she was late.
C)Talk to her about her commitment to the organization.
D)Talk to her about how tardiness is not a behavior you accept.
Q4) What is an overall conclusion related to motivation?
A)Both the employee's satisfaction and performance should be of equal importance to the manager.
B)The employee's satisfaction is more important than performance to the manager.
C)The employee's performance is more important than satisfaction to the manager.
D)Theory X is the appropriate theory for motivation.
Q5) How are satisfaction and performance interacting at Electro Logic?
Page 8
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Chapter 7: Managing Conflict
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/44529
Sample Questions
Q1) Time is a moderately important factor,you have no power,and the ongoing relationship is critical to you.Which conflict response will you most likely use?
A)Forcing
B)Accommodating
C)Compromising
D)Avoiding
Q2) Which of the following is not one of the "rules of engagement" for effective conflict management?
A)Work with less information
B)Focus on the facts
C)Share commonly agreed-upon goals
D)Interject humor into the decision process
E)Maintain a balanced power structure
Q3) When mediating a conflict,when is meeting separately with the parties useful?
A)When the parties agree on the root causes of the problem
B)When parties have equal status
C)When the parties have a history of recurring disputes
Q4) What approaches to conflict management are used by the actors in this situation? How effective was each?
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Chapter 8: Empowering and Delegating
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44530
Sample Questions
Q1) People who score high on the trust dimension of empowerment are more direct,open,honest,self-assured,and willing to cooperate with others.
A)True
B)False
Q2) After attending a management seminar on empowerment,you have decided to issue a memo telling your employees they are now empowered.Will this work?
A)Yes,you can give someone empowerment.
B)No,most people want to avoid the responsibilities associated with empowerment.
C)No,a manager cannot empower others,but he can help them empower themselves.
Q3) You have recently been promoted.In looking through the prior supervisor's records,you note that she had regular meetings with her employees both individually and as a team.The meetings seemed to focus on how important the individual's and the team's efforts were to the organization's objective.What was this supervisor good at?
A)Providing support
B)Providing information
C)Providing resources
D)Efficient with her time
Q4) What guidelines related to delegation were violated by Ken?
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Page 10
Chapter 9: Building Effective Teams and Teamwork
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44531
Sample Questions
Q1) This is your first meeting with your team.What should you do?
A)Challenge other team members' points of view
B)Articulate the future for the team
C)Begin to focus on task-facilitating roles and relationship-building roles
D)Make introductions to be certain everyone knows one another
Q2) As a new team leader,Vanessa engages in frequent checking (asking questions of team members to determine levels of agreement,obstacles,dissatisfactions,and needs)with her team members.This is likely to result in enhancing her credibility.
A)True
B)False
Q3) In team meetings,Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion.Wong is displaying the blocking role of deflection.
A)True
B)False
Q4) Once the team has developed a comfortable climate,the next stage is the performing stage.
A)True
B)False
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/44532
Sample Questions
Q1) To establish a climate of positivity requires attention to weaknesses and that which brings out the worst in others.
A)True
B)False
Q2) What is the meaning of "small wins"? Small wins are
A)small successes that generate large profits.
B)change efforts that alter the attitude of a small number of employees.
C)changes that are easy to implement and build momentum.
D)large successes that generate small profits.
Q3) Explain the five key management skills and activities required to lead positive change.
Q4) Bob has been busy trying to improve a customer service process.He is trying to help people do it right.What role is Bob playing?
A)Leader
B)Manager
C)There is not enough information to determine.
D)Both leader and manager
Q5) In 1982,how did Iacocca maintain positivity? What is the vision for the company? What symbolic events are used?
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