Human Resource Management Study Guide
Questions
Course Introduction
Human Resource Management explores the strategic approaches and practical techniques used to recruit, develop, motivate, and retain an organizations workforce. The course examines key functions such as job analysis, staffing, performance management, training and development, compensation, employee relations, and compliance with labor laws. Emphasizing the alignment of human resource policies with organizational goals, students learn how effective HR practices enhance productivity, foster a positive work environment, and drive organizational success in a dynamic global context.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305
Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Which of the following is evidence supporting the assertion that companies are investing in more training?
A)Higher net sales per employee
B)Higher gross profits per employee
C)Higher ratios of market to book value
D)Both A & B
E)All of the above
Answer: E
Q2) A broad grouping of knowledge,skills,and attitudes that enable a person to be successful at a number of similar tasks is known as a
A)Competency.
B)Test.
C)Job analysis.
D)Strategy.
E)Skill set.
Answer: A
Q3) The triggering event signals a need for a TNA.
A)True
B)False
Answer: True
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Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) Force field analysis is a type of analysis used in a TNA.
A)True
B)False
Answer: False
Q2) Strategic planning is best defined as
A)The development of a relatively long?term mission consistent with internal tactics.
B)The development of relatively short?term objectives that meet the executive committee objectives.
C)A process for determining how best to pursue the organization's mission while meeting the demands of the environment.
D)The development of values and ideals of the organization relevant to long-term objectives.
Answer: C
Q3) HRD contributes to the development of new strategies.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) Negative reinforcement
A)Reduces the likelihood of a behavior.
B)Increases the likelihood of a behavior.
C)Requires removal of something unpleasant.
D)Both A & C.
E)Both B & C.
Answer: E
Q2) Which of the following statements regarding self-efficacy is true?
A)Physical and emotional state is never a factor when estimating an employee's self?efficacy.
B)Those with high self?efficacy are also likely to be self?actualized.
C)Higher self?efficacy has little impact on actual performance.
D)Feelings about one's competency are reflected in the concept of self?efficacy.
E)Behavioral models are not able to influence an employee's self-efficacy.
Answer: D
Q3) Relatedness is the middle need in Alderfer's needs theory.
A)True
B)False
Answer: True
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Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) The only output from a TNA is training needs.
A)True
B)False
Q2) A job aid is one approach to dealing with a KSA deficiency.
A)True
B)False
Q3) Define criterion deficiency and criterion contamination.
Q4) Self-ratings are useful tools in determining the needs of an employee.
A)True
B)False
Q5) When there is a performance gap but no KSA deficiency,what is the possible cause?
A)Motivation
B)Barriers to performance
C)Both A & B
D)It must be a KSA deficiency,as that is what a performance gap is defined as.
Q6) Bias is caused by random variation.
A)True
B)False
Q7) Compare reliability and validity.
Page 6
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The simplifying conditions method (SCM)is relevant to the Gagné-Briggs nine events of instruction.
A)True
B)False
Q2) Cognitive organization is where you rehearse in your mind how to do the task being trained.
A)True
B)False
Q3) Incorporating _____ into training requires that the training content be extended to include learning when and why the use of a skill or knowledge is appropriate and the task?relevant strategies for planning,monitoring,and revising behavior.
A)Expectancy theory
B)Team building
C)Strategic human resource management
D)Strategic knowledge development
Q4) Why are peer support and supervisor support important to the transfer process?
Q5) In the elaboration theory of design,the epitome is the most important concept.
A)True
B)False
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) In the lecture method,"summarizing" impacts on which aspect of retention?
A)Attention
B)Symbolic coding
C)Cognitive organization
D)Symbolic rehearsal
Q2) The direct question is specific in nature and,therefore,has a specific answer.
A)True
B)False
Q3) A(n)_____question occurs when the trainer is asked a question and instead of providing an answer,she re?asks the question of the group.
A)Relay
B)Reverse
C)Overhead
D)Re?directed
E)All of the above
Q4) What is the purpose of role-play and when should it be used?
Q5) What is the purpose of behavior modeling and when should it be used?
Q6) A lecture is best used to present information.
A)True
B)False
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) What type of training can be undertaken by ET,and describe the effectiveness of ET in terms of utilization of the learning processes (related to Social Learning Theory)Attention,Retention,and Behavioral Reproduction.
Q2) Which of the following is a component of the Intelligent Tutoring System?
A)Scenario generator
B)Training session manager
C)Teacher model
D)A & B above
E)All of the above
Q3) Intelligent tutoring systems are able to change the approach to training depending on the responses of the trainee.
A)True
B)False
Q4) Which of the following is NOT a potential benefit for Electronic Training?
A)Reduces the cost of training
B)Allows the trainee to master learning
C)Reduces the company ability to track learning
D)Increases employee's access to training
Q5) Describe how ET can facilitate the process of retention.
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Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Telling trainees information which is not relevant to training (such as stories about your children)is referred to as dysfluencies.
A)True
B)False
Q2) _____ are those "and uh," "like," "um" space fillers that are injected into speech.
A)Serendipitous
B)Capitulations
C)Deprecations
D)Dysfluencies
Q3) The implementation phase of the training model has as its process both dry run and pilot program.
A)True
B)False
Q4) The experiential learning model begins with A)A lecturette.
B)Practice.
C)A shared experience.
D)None of the above.
Q5) What is active listening and why is it necessary?
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) It is always best to evaluate training using all three levels of evaluation.
A)True
B)False
Q2) Which of these statements is true regarding small business?
A)It might not be necessary to evaluate training.
B)If the training costs were significant,evaluation can be of value.
C)Much of the training in a small business is OTJ.
D)All of the above are true.
Q3) The trainees are very interested in obtaining the process evaluation data.
A)True
B)False
Q4) Name the design that fits the following description - Multiple measures of performance are taken and each group receives training,but at different points in time.
A)Multiple baseline design
B)Solomon's time series design
C)Group 4-time series design
D)Solomon's multiple baseline series design
Q5) Define internal and external validity and explain five threats to internal validity and two threats to external validity.
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Lawsuits can be expensive,but what are some of the other reasons for making sure you have diversity training?
Q2) Some of the issues an orientation should cover are
A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.
Q3) Effective orientations are successful in
A)reducing turnover.
B)improving job performance.
C)providing job skills training.
D)Both A & B.
E)All of the above.
Q4) A hostile work environment is one type of sexual harassment
A)True
B)False
Q5) A company has 12,000 employees and is highly successful.Describe a step-by-step process for setting up an orientation which two supervisors per month will attend.
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) Which of the following statements about corporate universities is NOT true?
A)Their numbers are increasing.
B)They are able to control training content to match company needs.
C)They are a much less expensive approach than external programs.
D)They are only viable for large organizations.
Q2) Management development requires careful attention because
A)The manager's job is complex.
B)Managers are accountable for success.
C)Companies that align management development with strategic planning are generally more competitive.
D)All of the above.
Q3) Management style is related to two dimensions of leader behavior - _____ and
A)Employee?related;job?related
B)Employee?oriented;job?oriented
C)Task?oriented;organizationally?oriented
D)Employee?oriented;task-oriented
Q4) What are the specific problems that are associated with development of executives and why does coaching seem to deal with these problems?
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