Human Resource Management Study Guide
Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the fundamental principles and practices involved in effectively managing an organizations most valuable asset its people. Students will examine the roles and responsibilities of HR professionals, including recruitment and selection, employee development, performance management, compensation and benefits, labor relations, and legal compliance. Through case studies and practical projects, learners will gain insight into how strategic human resource management contributes to organizational success, employee engagement, and the cultivation of a positive workplace culture in an increasingly dynamic business environment.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) What are technical skills? At what level are they most important and why?
Answer: Technical skills are the understanding of and the proficiency in the performance of specific tasks. Technical skills also include specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in that specific discipline. Many managers get promoted to their first management job by having excellent technical skills.
Q2) Insetting priorities and setting schedules, Barry was participating in the decisional role of:
A) entrepreneur.
B) disturbance handler.
C) disseminator.
D) resource allocator.
E) monitor.
Answer: D
Q3) In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others.
Answer: entrepreneur
Q4) Department heads and division managers are examples of __________.
Answer: middle managers
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Chapter 2: The Evolution of Management Thinking
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162 Flashcards
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Sample Questions
Q1) The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.
A)True
B)False
Answer: True
Q2) What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common?
A) They are all pioneers in using scientific management.
B) They all use social media technology to connect with their customers.
C) They are all currently experimenting with a bossless workplace.
D) They were early advocates of using quantitative techniques to facilitate management decision making.
E) None of these Answer: B
Q3) The contingency view tells managers that what works in one organizational situation works in all other situations.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The __________ environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
A) organizational
B) internal
C) task
D) general
E) technological
Answer: A
Q2) The labor market is made up by people in the environment who can be hired to work for an organization.
A)True
B)False
Answer: True
Q3) The general environment affects organizations directly.
A)True
B)False
Answer: False
Q4) __________ links the organization with key elements in the external environment.
Answer: Boundary spanning
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) List the four dimensions of national value systems identified by Hofstede.
Q2) High power distance means that people expect equality in power among institutions, organizations, and people.
A)True
B)False
Q3) Social values greatly influence organizational functioning and management styles.
A)True
B)False
Q4) According to the GLOBE Project, gender differentiation refers to the extent to which a society maximizes gender role differences.
A)True
B)False
Q5) Cultural intelligence is a person's ability to use reasoning and observation to interpret unfamiliar gestures and situations and devise appropriate behavioral responses. Do you think it is important for managers to develop their cultural intelligence? Write a short essay defending your stance.
Q6) List and describe the two ways that managers expand globally.
Q7) Explain the North American Free Trade Agreement (NAFTA).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) In what stage of personal moral development is an individual concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences?
A) Preconventional
B) Conventional
C) Principled
D) Postconventional
E) Collaborative
Q2) The action of Paula Reid, the manager who set the U.S. Secret Service prostitution scandal in motion by reporting the misconduct of agents in Catagena, Columbia, was based largely on the __________ approach.
A) justice
B) moral-rights
C) utilitarian
D) individualism
E) practical
Q3) Only about 20 percent of American adults reach the postconventional level of moral development.
A)True
B)False
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) __________ reflects an entrepreneur's desire to make their own decisions about their business.
A) Self-confidence
B) An internal locus of control
C) High energy
D) Autonomy
E) Entrepreneurial sacrifice
Q2) Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small-business owners?
A) Optimizers
B) Idealists
C) Hard workers
D) Sustainers
E) Jugglers
Q3) One of the biggest mistakes that new entrepreneurs is in not knowing when to pivot, which means knowing when to abandon a failing business.
A)True
B)False
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Page 8
Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) In order for goals to be effective, they should be challenging but realistic.
A)True
B)False
Q2) List four benefits that management by objectives (MBO) can provide.
Q3) What can Katelynn expect to be doing during the final step of the MBO process?
A) Setting goals
B) Reviewing progress
C) Appraising overall performance
D) Defining the mission
E) Developing action plans
Q4) "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:
A) mission statement.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.
Q5) List the four major activities that must occur in order for management by objectives to succeed.
Q6) Compare the four levels of goals and plans.
Page 9
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) With a(n) __________, the organization aggressively seeks efficient facilities, pursues cost reductions, and uses tight cost controls to produce products more efficiently than competitors.
Q2) Diversification is a strategy of moving into new lines of business.
A)True
B)False
Q3) When organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone, __________ occurs.
Q4) A __________ strategy has a __________ strategic target, and __________ is/are its source of advantage.
A) focused differentiation; narrow; low costs
B) cost leadership; narrow; distinctiveness
C) focused cost leadership; narrow; low costs
D) differentiation; broad; low costs
E) focused differentiation; broad; distinctiveness
Q5) __________ pertains to the mix of strategic business units and product lines that fit together in a logical way to provide synergy and competitive advantage for the corporation.
Q6) Compare and contrast the three levels of strategy in an organization.
Page 10
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Normative decision theory recognizes that managers have only limited time and cognitive ability and therefore their decisions are characterized by bounded rationality.
A)True
B)False
Q2) Not every decision situation can be organized on a scale according to the availability of information and the possibility of failure.
A)True
B)False
Q3) The approach managers use to make decisions usually falls into one of three types-the classical model, the administrative model, or the political model.
A)True
B)False
Q4) The political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisficing choice for resolving problems using intuition.
A)True
B)False
Q5) Explain the four underlying assumptions of the administrative model.
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Chapter 10: Designing Organization Structure
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212 Flashcards
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Sample Questions
Q1) Organizations such as Amazon.com, Google, Facebook, and Priceline.com are examples of firms that:
A) are based on digital technology.
B) are characterized by tangible output.
C) produce products rather than services.
D) have a mechanistic structure.
E) have high centralization.
Q2) The functional, __________, and __________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.
A) divisional; team
B) divisional; matrix
C) matrix; teams
D) matrix; virtual network
E) team; virtual network
Q3) The functional structure offers a way to decentralize decision making and provide direction from the teams in the field.
A)True
B)False
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Page 12
Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The final step in the change process is:
A) freezing.
B) implementation.
C) changing.
D) planning change.
E) envisioning change.
Q2) Lack of understanding or trust are common reasons for resistance to change.
A)True
B)False
Q3) The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.
A)True
B)False
Q4) The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.
A)True
B)False
Q5) List the four reasons why people tend to resist change.
Page 13
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Chapter 12: Managing Human Resources
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) AMT Industries has done away with using résumés in the hiring process. Instead of focusing on applicants' educational credentials or prior experience, they ask applicants to complete assignments related to the type of work they'll be doing if hired. This is an example of:
A) acqui-hiring.
B) fast track hiring.
C) affirmative action.
D) blind hiring.
E) external recruiting.
Q2) All of the following are questions relevant to human resource planning except:
A) "What is the current turnover rate?"
B) "What is the volume of business expected to be over the next five years?"
C) "What was the volume of business over the past five years?"
D) "How will new technology affect the organization?"
E) All of these are relevant questions for human resource planning.
Q3) A job description outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform a particular job adequately.
A)True
B)False
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Page 14
Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Only 4.4 percent of Fortune 500 companies had a woman CEO in early 2016. This could be due to:
A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.
Q2) Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!"
Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:
A) stereotyping.
B) ethnocentrism.
C) pluralism.
D) the glass ceiling threat.
E) the female advantage.
Q3) Explain the difference between stereotyping and valuing cultural differences.
Q4) __________ is defined as all the ways in which people differ.
Q5) Briefly explain the concept of a glass ceiling.
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Chapter 14: Understanding Invidividual Behavior
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137 Flashcards
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Sample Questions
Q1) The Big Five personality factors include all of the following except:
A) extroversion.
B) conscientiousness.
C) emotional stability.
D) locus of control.
E) agreeableness.
Q2) Which of the following describes the last step in the perception process?
A) Observing information
B) Screening the information
C) Selecting what to process
D) Organizing the selected data into meaningful patterns
E) Transmitting the observed information
Q3) __________ is the tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures.
A) The fundamental attribution error
B) The self-serving bias
C) The halo effect
D) Machiavellianism
E) Selective perception
Q4) Briefly describe the perception process.
Page 16
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Using rational persuasion is often not effective because most people do not have faith in facts and analysis.
A)True
B)False
Q2) Ryan is a financial manager. Based on research, which interpersonal influence tactic would he be more inclined to use?
A) Help people to like you
B) Develop allies
C) Rely on the rule of reciprocity
D) Appeal to higher authority
E) None of these
Q3) Transactional leaders do all of the following except:
A) use hard power more often than soft power with subordinates.
B) often stress the impersonal aspects of performance, such as plans, schedules, and budgets.
C) take pride in keeping things running smoothly and efficiently.
D) clarify the role and task requirements of subordinates.
E) conform to organizational norms and values.
Q4) List and briefly describe the five management styles of the Leadership Grid.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) Briefly describe social learning theory.
Q2) __________ is defined as anything that causes a certain behavior to be repeated or inhibited.
Q3) External needs and relatedness needs are the first two categories of needs in Alderfer's ERG theory.
A)True
B)False
Q4) __________explain how people select behavioral actions to meet their needs and determine whether their choices were successful.
Q5) __________theories emphasize the needs that motivate people.
Q6) According to expectancy theory, a person's E P expectancy is the expectancy that putting effort into a given task will lead to high performance.
A)True
B)False
Q7) Expectancy theory is a process theory that focuses on individuals' perceptions of how fairly they are treated compared with others.
A)True
B)False
Page 18
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Managers spend at least _____ percent of every working day in direct communication with others.
A) 20
B) 35
C) 60
D) 75
E) 80
Q2) Open communication means sharing all types of information throughout the organization, across functional and hierarchical boundaries.
A)True
B)False
Q3) Which of the following is the best advice for written communication that is highly important?
A) Use technology channels to distribute the message
B) Use pretentious language
C) Keep it long
D) Use jargon
E) Get a second opinion
Q4) List the three formal communication channels found in organizations.
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Chapter 18: Leading Teams
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation?
A) Separate the people from the problem
B) Focus on underlying interests, not current demands
C) Listen and ask questions
D) Insist that results be based on objective standards
E) Keep the demands at the center
Q2) Team __________occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.
A) accountability
B) cohesiveness
C) control
D) interdependence
E) independence
Q3) __________ refers to the tendency for the presence of others to enhance one's performance.
Q4) A(n) __________ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Continuous improvement, also known as __________, is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.
Q2) Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?
A) Customer service
B) Potential for learning and growth
C) Financial performance
D) Internal business processes
E) External business processes
Q3) The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
A)True
B)False
Q4) A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
A)True
B)False
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