Human Resource Management Study Guide
Questions
Course Introduction
Human Resource Management (HRM) explores the policies, practices, and systems that influence employee behavior, attitudes, and performance within organizations. This course covers key aspects such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical issues in employment. Students will learn how effective HRM strategies contribute to organizational success, foster a productive work environment, and align workforce capabilities with business goals. The course also examines current trends, challenges, and best practices in managing human capital in a diverse and globalized workplace.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) An auditory learner
A)learns primarily by taking tests.
B)learns primarily by listening to others.
C)learns by reading and seeing diagrams and graphs.
D)learns best by trial and error.
Answer: B
Q2) Close-ended survey questions can be very time consuming to summarize and very hard to interpret.
A)True
B)False
Answer: False
Q3) Natalia administered a test to a job candidate three different times.She is looking at the scores and sees that they are 85,87 and 85 out of 100.She notes that the scores are fairly consistent.In other words,the test is
A)valid.
B)reliable.
C)strong.
D)relevant.
Answer: B
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Page 3
Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Deep-level diversity traits are most important for early interactions in the workplace,but as time goes on,surface-level traits become more important.
A)True
B)False
Answer: False
Q2) Diversity in values,beliefs and attitudes is called _________ diversity.
Answer: deep-level
Q3) ______________ is the belief that one's own culture is superior to other cultures.
Answer: Ethnocentrism
Q4) The Americans with Disabilities Act prohibits discrimination in employment against individuals with physical or mental disabilities if they are otherwise qualified to do their jobs with or without _________ _____________.
Answer: reasonable accommodation
Q5) Low power distance societies view an unequal distribution of power as relatively acceptable.
A)True
B)False
Answer: False
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Research on the interactionist perspective suggests
A)there is a consistent positive relationship between person-organization fit and job performance.
B)if there is a misfit between an individual and the organization,there are no extenuating circumstances that eliminate its impact.
C)organizational culture is equally important to all individuals.
D)people who fit into their organization tend to be more satisfied with their jobs.
Answer: D
Q2) To work effectively with an individual with a high level of negative affectivity,
A)recognize that you can change someone's personality if you give feedback.
B)let them vent without limits.
C)ask them for specific examples of what the problem is.
D)challenge them; they are seldom right about anything on which they voice a complaint.
Answer: C
Q3) People with high __________ are often effective sales representatives.
Answer: extraversion
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Page 5
Chapter 4: Individual Attitudes and Behaviors
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141 Flashcards
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Sample Questions
Q1) Which of the following is NOT a tip for leaving your job gracefully?
A)The world is a small place; don't let tales of your unprofessional behavior travel.
B)Don't badmouth your employer; why make others feel bad?
C)When you decide to leave,leave.Don't hang around doing work you will not be doing a very good job on.
D)Return all office supplies,keys,and anything else that belongs to the company.
Q2) Predictors of _____________ include general mental abilities,how we are treated at work,stress,and positive work attitudes.
Q3) _______ ____________ is vagueness as to what job responsibilities are in the job.
Q4) A happy worker is always a productive worker.
A)True
B)False
Q5) Companies track employee work attitudes through
A)performance evaluation interviews.
B)attitude surveys.
C)employee suggestions.
D)overhearing workplace conversations.
Q6) With regard to age,________ employees are less likely to be absent from work.
Page 6
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Chapter 5: Theories of Motivation
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151 Flashcards
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Sample Questions
Q1) Giving an employee a sales commission every time he makes a sale is an example of a continuous reinforcement schedule.
A)True
B)False
Q2) Equity and expectancy theories are examples of ________-based theories of motivation.
Q3) Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.
A)True
B)False
Q4) When reinforcers follow all examples of positive behavior you are using a __________ ___________ of reinforcement.
A)variable ratio
B)equity ratio
C)continuous schedule
D)fixed ratio schedule
Q5) Under McClelland's theory,individuals who focus on goals and deadlines have a
Q6) Name two ways in which managers can influence employees' expectancy perceptions.
Page 7
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Choose a job.Using Hackman and Oldham's job characteristics model,analyze that job for its motivational properties.Comment on ways to enhance the job's motivational properties and potential.
Q2) Task significance refers to
A)the extent to which the job requires a person to utilize multiple high level skills.
B)the degree to which a person is in charge of completing an identifiable piece of work from start to finish.
C)whether a person's job substantially affects other people's health,work or well-being.
D)the degree to which a person has the freedom to decide how to perform his tasks.
Q3) Which of the following statements about job enrichment are true?
A)Job enrichment may lead to dissatisfaction with one's pay.
B)Job enrichment is a suitable technique to be used with any employee.
C)Job enrichment may be associated with reduced productivity and increased absenteeism.
D)The technique allows employees to try out other job roles.
Q4) Name and define three common biases in performance appraisals.
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) An organizational behavior researcher suggests that not only should mental intelligence be assessed in each individual,but emotional intelligence should also be determined.Do you agree?
Q2) Facing contradictory demands at work is a form of
A)role ambiguity.
B)role conflict.
C)role overload.
D)information overload.
Q3) The body's "fight or flight" response causes which of the following physical symptoms to occur?
A)narrow-eye focus.
B)digestion interruption.
C)decreased heart rate.
D)deep breathing.
Q4) Genuine acting is
A)pretending to experience emotions not really felt.
B)exhibiting physical signs that reflect emotions not felt.
C)displaying emotions in alignment with your emotions.
D)a mismatch of emotions.
Q5) ________ _______ refers to vagueness as to what your job responsibilities are.
Page 9
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Chapter 8: Communication
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155 Flashcards
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Sample Questions
Q1) Which of the following statements about storytelling is true?
A)Storytelling helps employees understand simple concepts.
B)The more frequently stories are shared in an organization,the lower the organizational commitment.
C)The greater the strength of the stories shared in an organization,the greater the organization commitment.
D)The higher quality story relayed by an entrepreneur,the more employees will like him.
Q2) You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?
A)selective perception
B)lack of source familiarity or credibility
C)filtering
D)semantics
Q3) Written and verbal communication tends to seek,give,or exchange information.
A)True
B)False
Q4) Personal filtering of what we see and hear so as to suit our own needs is
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10
Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) As a rule of thumb,a good size for a team is between twenty and forty members.
A)True
B)False
Q2) A group where there is a great deal of camaraderie is a group experiencing
A)group action.
B)cohesion.
C)social loafing.
D)collective efficacy.
Q3) Collective efficacy is generally influenced by verbal persuasion,group observation,and pay level.
A)True
B)False
Q4) Michael's group is very cohesive and very committed to the task at hand.What is their likely performance level?
A)low performance
B)high performance if they do not value performance
C)average performance
D)high performance if they value performance
Q5) Team tasks include __________ tasks,________ tasks and _____________ tasks.
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Q6) There are several types of temporary teams.Describe one such temporary team.
Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) Janice is a new manager for XYZ Corporation.She is about to attend two weeks of management training.The first topic she will examine is that of conflict and its management.You are the instructor for the conflict seminar.Describe the types of conflict Janice and other managers may face in the workplace,their underlying causes and some strategies for managing those conflicts in the workplace.
Q2) ___________ is the third phase of the negotiation process where you assemble the gathered information in a way that supports your position.
Q3) Name the three types of conflict and briefly describe each.
Q4) The lesson learned from PointCast is
A)social issues in negotiation can be deal-breakers.
B)take the first offer you are presented.
C)financial issues always make or break a deal.
D)unless you have to disclose something,don't.
Q5) Two root causes of work conflict are task _______________ and ____________ goals.
Q6) When you are uncertain about what is expected or wanted,or have the sense of being inadequate to perform a task,you are experiencing _____________ conflict.
Q7) List and briefly describe each of the five conflict handling styles.
Page 12
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Chapter 11: Making Decisions
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158 Flashcards
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Sample Questions
Q1) Give an example of an operational decision and indicate who makes it.
Q2) One basic question to ask to ascertain the ethics of a decision is: "How would I feel if this decision was broadcast on the news?"
A)True
B)False
Q3) Unethical decisions in bank lending is likely one of the causes of the current economic crisis in the United States.
A)True
B)False
Q4) To satisfice is to accept the first alternative that meets minimum criteria.
A)True
B)False
Q5) One of the symptoms of ________ is the illusion of invulnerability which when shared by all group members creates excessive optimism and encourages them to take extreme risks.
Q6) A decision rule is an automated response to a problem or issue that occurs frequently.
A)True
B)False
Page 13
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Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Bob meets with his subordinates on a regular basis to share concerns and information with the group.He takes their feedback but makes decisions on his own.According to the leadership decision tree,Bob has a(n)_____________ decision-making style.
A)laissez-faire
B)consultative
C)group
D)autocratic
Q2) Initiating structure involves structuring the roles of subordinates,providing them instructions,and behaving in ways to increase the group's performance.
A)True
B)False
Q3) Describe each of the four leadership styles and under what circumstances the style is most effective.
Q4) What is authentic leadership?
Q5) Leaving employees alone,and,as a manager,waiting until something happens before interacting is _____________ ____________ ____ _____________.
Q6) What is servant leadership?
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Chapter 13: Power and Politics
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165 Flashcards
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Sample Questions
Q1) Influence is getting others to do what we want them to do.
A)True
B)False
Q2) Compliance is when the target of influence not only agrees to your request,but actively supports it.
A)True
B)False
Q3) Coercive power tends to accompany legitimate power in an organization.
A)True
B)False
Q4) Social network analysis has been used to assess who in the organization
A)in the group can be trusted.
B)in the group is innovative.
C)in the group is important in decision making.
D)all of the above
Q5) Individuals could be influenced to say that two lines were the same length when one was clearly shorter than the other due to conformity in the _________ studies.
Q6) The ability to influence your boss and others in positions above you is ________
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Which of the following is a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization?
A)Set a schedule so that you work with one manager on certain days and the other manager on the other days.
B)Keep conflicts you are experiencing to yourself.
C)Make sure all managers are familiar with your overall workload.
D)Avoid situations where you have multiple managers as they produce more conflict than benefits.
Q2) What advice would you give someone regarding overcoming resistance to your proposals?
A)Do not listen to naysayers.
B)Involve only those who are absolutely necessary in the change.
C)Understand the reasons for resistance.
D)Use at least three influence tactics.
Q3) Conflict at various levels is a potential issue for matrix organizations.
A)True
B)False
Q4) A flexible,decentralized structure with low levels of formalization where communication lines are more fluid is a(n)__________ structure.
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Chapter 15: Organizational Culture
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152 Flashcards
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Sample Questions
Q1) A trusted individual who provides the employee with advice and support regarding career-related matters is a
A)coworker.
B)manager.
C)mentor.
D)counselor.
Q2) Beliefs about human nature and reality that are below the awareness level are ___________.
Q3) Angelina has just accepted a new job.Her career counselor would offer her which of the following pieces of advice if she wanted to ensure that Angelina gets "on board" in the new firm quickly?
A)Leave every day exactly at quitting time to show you're punctual and respectful of work-life boundaries.
B)Do not worry about impression management.You got the job so they already think you're great.
C)Do not ask too many questions,as this would reveal your weaknesses.
D)Try to build success early on in your tenure at the company.Volunteer for projects and complete them effectively.Show your value to the firm.
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