Human Resource Management Study Guide Questions
Course Introduction
Human Resource Management explores the strategies, processes, and best practices needed to effectively manage an organizations most valuable asset: its people. This course covers essential topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, legal and ethical considerations, and emerging HR trends. Emphasizing both theory and practical application, students will gain insight into how HR professionals support organizational goals, foster positive workplace culture, navigate diversity, and contribute to overall organizational effectiveness in a dynamic business environment.
Recommended Textbook
Understanding the Theory and Design of Organizations International 11th Edition by Richard L. Daft
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13 Chapters
1255 Verified Questions
1255 Flashcards
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Page 2
Chapter 1: Organizations and Organization Theory
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/18240
Sample Questions
Q1) An organization's culture is usually contained in the written policy manual.
A)True
B)False
Answer: False
Q2) The technical core refers to:
A) the computer hardware that runs information processing in the organization.
B) the people who do the basic work of the organization, producing product and service outputs.
C) administrators who run the organization.
D) top management that has been promoted from within and thereby knows the inner core of organizational processes.
Answer: B
Q3) _____ refers to the tools, techniques, and actions used to transform inputs into outputs.
A) Size
B) Goals
C) Organizational technology
D) Culture
Answer: C
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Page 3
Chapter 2: Strategy, Organization Design, and Effectiveness
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Indicators of effectiveness are quantitative but not qualitative in nature.
A)True
B)False
Answer: False
Q2) A(n) ____ is a desired state of affairs that the organization attempts to reach.
A) organizational goal
B) marching goal
C) operative goal
D) resource-based goal
Answer: A
Q3) ____ means that all the organization's energies and resources are directed toward a focused, unifying, and compelling overall goal.
A) Strategic intent
B) Resource-based approach
C) Emergent goals
D) Stakeholder approach
Answer: A
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Chapter 3: Fundamentals of Organization Structure
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Managers create information linkages to facilitate communication and coordination among organizational elements.
A)True
B)False
Answer: True
Q2) A horizontal structure is characterized by coordination around geographical areas.
A)True
B)False
Answer: False
Q3) Two types of hybrid structures are common today. The approaches combine:
A) product and matrix structures; product and horizontal structures.
B) functional and divisional structures; functional and horizontal structures.
C) marketing and sales; marketing and logistics.
D) horizontal and teams; vertical and authority.
Answer: B
Q4) Project teams can be thought of as permanent task forces.
A)True
B)False
Answer: True
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Chapter 4: The External Environment
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Munificence refers to the amount of resources available to support the organization's growth.
A)True
B)False
Q2) When Johnson & Johnson had to cope with the unpredictable Tylenol poisoning issue, their experience best exemplified the____ dimension of the environment.
A) simple
B) complex
C) stable
D) unstable
Q3) Organizations in which of the following types of industries would face the greatest amount of environmental uncertainty?
A) Beer distributors because of simplicity
B) Universities because of complexity
C) Airlines because of instability
D) Appliance manufacturers because of complexity
Q4) Compare and contrast the four quadrants in the framework for environmental uncertainty.
Q5) List and describe each of the task environment sectors.
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Chapter 5: Interorganizational Relationships
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) An organizational niche:
A) once found, makes the process of retention occur.
B) is a person within an organization who is highly specialized.
C) is a domain of unique environmental resources and needs.
D) is found only in Japanese organizations.
Q2) In the changing role of management, managers think about vertical processes rather than horizontal structures.
A)True
B)False
Q3) The prevailing philosophy is that organizations consider themselves autonomous and separate, trying to outdo other companies so that they can grow and prosper.
A)True
B)False
Q4) In the population ecology perspective, generalist and specialist strategies distinguish organizational forms in the struggle for survival.
A)True
B)False
Q5) Compare and contrast coercive forces and normative forces.
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Chapter 6: Designing Organizations for the International Environment
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The transnational model is characterized by:
A) using shared vision and values to achieve coordination in this horizontal structure.
B) being one step short of the matrix in exploiting both global and local advantages for the corporation as well as multiple interrelated competitive issues.
C) has a single headquarters and a single center of control for each country and for each product line.
D) there is no single corporate headquarters, but there is a clear hierarchical responsibility.
Q2) What are the international strategic alliances that companies can choose from to expand globally? Discuss and give an example of each.
Q3) A _____ strategy means that competition in each country is handled independently of competition in other countries.
A) globalization
B) focused
C) multidomestic
D) joint venture
Q4) List the benefits that result from interunit collaboration.
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Chapter 7: Manufacturing and Service Technologies
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Which one of the following basic technology groups relies heavily on the human operator and is not highly mechanized?
A) Large-batch production
B) Mass customization
C) Continuous-process production
D) Small-batch production
Q2) Service organizations can achieve their greatest economies through:
A) centralization of services.
B) geographic concentration.
C) disaggregation into small units located close to customers.
D) centralized decision making.
Q3) Perrow's study is classified as pertaining to organization-level technology, while Woodward's is classified as pertaining to department-level technology.
A)True
B)False
Q4) Contrast the axes on Perrow's framework for department technologies.
Q5) What is product life-cycle management (PLM)? List the three primary advantages the PLM software provides.
Q6) List and briefly describe the subcomponents of the digital factory.
Page 9
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Chapter 8: Using Information Technology for Control and Coordination
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) An executive dashboard is sometimes called a business performance dashboard.
A)True
B)False
Q2) Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?
A) Executive dashboard
B) Transaction processing system
C) Executive information system
D) Information reporting system
Q3) The information reporting system is the most common form of management information system.
A)True
B)False
Q4) The impact of information technology on organization design includes:
A) larger size.
B) more decentralized organization structures.
C) technology is a substitute for professional staff, thereby decreasing the need for them.
D) decreased levels of employee participation.
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Chapter 9: Organization Size, Life Cycle, and Decline
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95 Verified Questions
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Sample Questions
Q1) Is bigger organization size better? Whether you say yes or no, defend your answer. Then explain the countering or opposite position, trying to make it as convincing an argument as you can.
Q2) As organizations increase in size, the net effect for direct workers is that they decline as a percentage of total employees.
A)True
B)False
Q3) Small organizations have a flat structure and an organic, free-flowing management style that encourages entrepreneurship and innovation.
A)True
B)False
Q4) Organizations going through the life cycle:
A) usually reach elaboration in 12-18 months.
B) tend to become very bureaucratic by the collectivity stage.
C) usually resolve crises associated with each stage, or face restricted growth.
D) tend to experience their wildest and most rapid growth period in the formalization stage.
Q5) Describe Weber's dimensions of bureaucracy and bases of organizational authority.
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Page 11
Chapter 10: Organizational Culture and Ethical Values
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89 Flashcards
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Sample Questions
Q1) Ron recently had an interview at XYZ Clothing Company. As he was touring the organization, he noticed that employees were dressed in flip flops and shorts and that none of the offices had doors. Ron witnessed the _____ level of corporate culture.
A) visible
B) underlying
C) symbolic
D) shared
Q2) All ethical standards are legal requirements.
A)True
B)False
Q3) ____ refers to the quality of interactions among people and whether they share a common perspective.
A) Social capital
B) Social audit
C) Culture
D) Clan culture
Q4) A symbol is something that represents another thing.
A)True
B)False
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Chapter 11: Innovation and Change
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) For most companies, stability, rather than change, is the norm today.
A)True
B)False
Q2) The flexibility of a(n) ____ organization is attributed to people's freedom to be creative and introduce new ideas.
A) mechanistic
B) bureaucratic
C) organic
D) resource
Q3) The four strategic types of change highlighted in our text include all of the following categories except:
A) technology.
B) products and services.
C) strategy and structure.
D) life cycle maturation.
Q4) List and describe the three of the five techniques that managers use to overcome resistance to change.
Q5) Explain the horizontal coordination model as it relates to new product development.
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Chapter 12: Decision Making Processes
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A small university department was comprised of six male faculty members. During faculty meetings when the department was faced with a difficult decision, a faculty member would suggest they take a break. During the break, four faculty would adjourn to the coffee room and agree on the decision that would be made. This is an example of:
A) bounded rationality.
B) intuitive decision making.
C) a coalition.
D) crisis decision making.
Q2) The first four steps of the rational approach to decision making are specifically designed to help a manager:
A) follow the scientific method.
B) devise a problem solution.
C) evaluate alternative solutions.
D) identify the problem.
Q3) The bounded rationality approach is often associated with programmed decision processes.
A)True
B)False
Q4) Discuss the four cells of the contingency framework.
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Chapter 13: Conflict, Power, and Politics
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92 Flashcards
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Sample Questions
Q1) Strategic contingencies refer to:
A) events and activities that are essential for attaining organizational goals.
B) environmental factors which have an indirect influence on goal attainment.
C) alternate strategic plans to cope with possible environmental changes.
D) competitors who may damage corporate standing.
Q2) Describe the steps of a win-win strategy and a win-lose strategy.
Q3) Empowerment is power sharing, the delegation of power or authority to subordinates in an organization.
A)True
B)False
Q4) ____ is difficult to measure because power differences are not defined on the organization chart.
A) Strategic contingencies
B) Horizontal power
C) Dependency
D) Decision premise
Q5) Contrast three tactics for enhancing collaboration with three tactics for increasing power.
Q6) Why is it that some employees may obtain power that is disproportionate to the level of their formal position?
Page 15
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