Human Resource Management
Solved Exam Questions
Course Introduction
Human Resource Management explores the strategic and operational aspects of managing an organization's workforce. This course covers key concepts such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical considerations in HR. Emphasis is placed on aligning human resource practices with organizational goals, fostering a positive workplace culture, and adapting to global and technological changes in the field. Through real-world case studies and practical applications, students develop the skills necessary to effectively manage human capital and drive organizational success.
Recommended Textbook
Developing Management Skills 10th Edition by
David A. Whetten
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10 Chapters
971 Verified Questions
971 Flashcards
Source URL: https://quizplus.com/study-set/2029
Page 2
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/40325
Sample Questions
Q1) Emotional intelligence refers to the noncognitive capabilities and skills including social skills that affect human functioning.
A)True
B)False
Answer: False
Q2) You think you would like to join the Peace Corps and see the world, live in another culture, and experience new situations. Which subscale from the Tolerance of Ambiguity Scale would indicate whether you would enjoy the Peace Corps experience?
A) Insolubility
B) Complexity
C) Novelty
D) None of the above
Answer: C
Q3) If you judge right and wrong on the basis of a set of core values developed from personal experience, you are at the principled level of maturity.
A)True
B)False
Answer: True
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3
Chapter 2: Managing Personal Stress
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40326
Sample Questions
Q1) Reactive strategies for managing stress are especially useful when an individual is facing time pressure.
A)True
B)False
Answer: True
Q2) Which is the best summary of the effectiveness in time management approach?
A) You accomplish what you want to accomplish with your time.
B) You accomplish more by reducing wasted time.
C) You accomplish more at the most productive times of the day.
Answer: A
Q3) Edward's motto is "a fair day's work for a fair day's pay." Which of the following best reflects his orientation toward work?
A) Job Orientation
B) Career Orientation
C) Calling Orientation
D) Duty Orientation
Answer: A
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Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40327
Sample Questions
Q1) According to research, which would creative problem solvers use?
A) The left hemisphere of the brain
B) The right hemisphere of the brain
C) Both the left and right hemispheres of the brain
D) Linear thinking and behavior
Answer: C
Q2) Which of the following is the most appropriate approach to creativity when collective effort and involvement of others is important?
A) Imagination
B) Improvement
C) Investment
D) Incubation
Answer: D
Q3) The rule breaker is an important role for a manager to assign to foster creativity.
A)True
B)False
Answer: True
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Chapter 4: Building Relationships by Communicating
Supportively
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/40328
Sample Questions
Q1) When utilizing descriptive communication, evaluative comments should never be made.
A)True
B)False
Q2) Your co-worker remarks to you, "You are always late to meetings, how come? " Your co-worker is practicing what type of communication?
A) Specific
B) Invalidating
C) Descriptive
D) Global
E) Incongruent
Q3) For a deflecting response to work, which principle of communication should one follow?
A) Owned communication
B) Conjunctive communication
C) Descriptive communication
D) Global communication
Q4) Does Mike need coaching or counseling? What evidence do you have to support your conclusion?
Q5) Briefly explain the eight principles of supportive communication.
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/40329
Sample Questions
Q1) In order to neutralize reciprocity strategies, one should first examine the content of any favor-giving activity.
A)True
B)False
Q2) What does relevance as a power base refer to?
A) How many other people recognize an individual
B) Being associated with activities that are directly related to the organization's central objectives
C) The amount of discretion one might have
D) The relevant position the individual has within the organization's communication network
Q3) A negative view of "personal power" is held by cultures that place a high value on which of the following?
A) Ascription
B) Individualism
C) Achievement
D) Isolationism
Q4) Explain the arguments of bridging structural holes.
Q5) Which influence strategy did you employ with Max?
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Chapter 6: Motivating Performance
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/40330
Sample Questions
Q1) The situation has high task structure, the employees have experience, and there are strong group norms. What would be the appropriate management involvement?
A) Involved in the details of employees' job performance
B) Less involved; high involvement is not necessary or expected.
C) More involved; high involvement is necessary and expected.
D) Be involved; high involvement is necessary and expected.
Q2) In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change. That way, no one is surprised. Will you do that next time? " Which of the guidelines for improving behavior have you just followed?
A) Reprimand
B) Redirect
C) Reinforce
D) Recapitulate
Q3) Ability equals aptitude multiplied by training and commitment.
A)True
B)False
Q4) Explain the key components of the path-goal theory of leadership.
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Page 8
Chapter 7: Negotiating and Resolving Conflict
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/40331
Sample Questions
Q1) When the problem is complex, the initiator should initially focus on a simple problem and build up from there.
A)True
B)False
Q2) Participants become conditioned to seek expedient, rather than effective, solutions. You are probably using which approach to resolve conflict?
A) Forcing
B) Avoiding
C) Compromising
D) Accommodating
E) Collaborating
Q3) In effectively handling a conflict, what should you do?
A) Adopt the most appropriate approach based on your dominant personality characteristics.
B) Adopt the most appropriate approach depending on the nature of the conflict.
C) Always choose collaboration.
Q4) Compare and contrast the four responses to interpersonal conflict other than collaborating. Also, briefly identify the situation where each response would be most appropriate.
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Chapter 8: Empowering and Engaging Others
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40332
Sample Questions
Q1) Joe implemented the following policy effective immediately: All employees have discretion to resolve customer complaints on the spot. This is most closely linked with creating confidence to foster empowerment.
A)True
B)False
Q2) People that take initiative and like to try out new ideas would probably score high on the self-determination dimension of empowerment.
A)True
B)False
Q3) Empowering others is neither easy nor natural for managers. However, it does not require a great amount of self-sacrifice, and managers can actually multiply their own effectiveness through empowerment.
A)True
B)False
Q4) Which is an accurate interpretation of the personal assessment score results?
A) Both Bill and George will sense relatively high levels of empowerment.
B) Bill feels more empowered than George.
C) George feels more empowered than Bill.
D) Neither Bill nor George is likely to sense a high level of empowerment.
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Chapter 9: Building Effective Teams and Teamwork
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/40333
Sample Questions
Q1) What is a role called that helps the team accomplish its objectives?
A) Task-facilitating role
B) Relationship-building role
C) Tension-relieving role
D) Census-building role
Q2) You find yourself asking the following questions: What is expected of me? Who is going to lead?
What is supposed to happen?
You are at what stage of team development?
A) Forming
B) Norming
C) Storming
D) Performing
Q3) Explain the two critical aspects related to effective team leadership. How might a leader develop these skills?
Q4) "Your comments are naïve," is more effective feedback than "Your comments do not address the topic."
A)True
B)False
Q5) Explain briefly the task-facilitating roles that can enhance team performance.
Page 11
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) What positive energy networks did Iacocca establish?
Q2) "How are we doing compared to our improvement trends of the past" is a question that can be asked to help set an "Ideal standard."
A)True
B)False
Q3) Leaders who use symbolic events effectively will use them for what?
A) To hide the meaning of the vision of change so competitors will not learn the strategy and plan for change
B) To signal the end of the old way of doing things and the beginning of a new way of doing things
C) To create a new language system so that only those who know the language can participate in the change
D) To help explain a difficult concept
Q4) Leaders are almost always the ones credited with being the cause of the success or failure of the organization as a whole.
A)True
B)False
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