Human Resource Management
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Course Introduction
Human Resource Management examines the strategies, policies, and practices organizations use to attract, develop, motivate, and retain a skilled and effective workforce. The course covers key areas such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal issues affecting employment. Emphasis is placed on aligning human resource activities with organizational goals, promoting workplace diversity and inclusion, and navigating current challenges such as technological change and globalization. Through case studies and practical activities, students gain an understanding of how HR professionals contribute to organizational success and employee well-being.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
867 Flashcards
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Chapter 1: Human Relations and You
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Sample Questions
Q1) Martha constantly seeks feedback, and also sends frequent tweets and Facebook postings to others describing her attitudes and feelings. Martha is running the risk of falling into a self-evaluation trap.
A)True
B)False
Answer: True
Q2) The blind area in the Johari Window consists of information others ________.
A)are aware of but we cannot see in ourselves
B)want to hide from us because it is so embarrassing
C)cannot see but we are clearly aware of
D)use to make us feel defensive
Answer: A
Q3) Marshall would like feedback on what coworkers really think of him. He is best advised to get input from a ________.
A)Johari Window
B)performance evaluation from his superior
C)self-assessment quiz
D)system of peer evaluations
Answer: D
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Page 3
Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) Bouncing back from setbacks and embarrassments is often referred to as ________, and is a major contributor to personal effectiveness.
A)resilience
B)jumping
C)helping
D)driving
Answer: A
Q2) If you have high self-esteem you are probably secure enough to be able to profit from some negative feedback.
A)True
B)False
Answer: True
Q3) A key advantage to peak performance is that it can usually be achieved while doing two or more tasks at once.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Self-Motivation and Goal Setting
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Sample Questions
Q1) Workers are the most likely to be engaged when they ________.
A)pursue goals they find to be meaningful
B)are offered bonuses such as gift certificates
C)are threatened with punishment for not being engaged
D)have worked for the organization for more than five years
Answer: A
Q2) A person with strong transcendence needs or B-values would enjoy exploiting other people and maximizing gain for himself or herself.
A)True
B)False
Answer: False
Q3) According to self-determination theory, employees tend to work the hardest and are the most engaged when their manager determines the type of work they do, and the methods they must use to accomplish the work.
A)True
B)False
Answer: False
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Sample Questions
Q1) Darwin frequently attains goals that make good use of his capabilities, so he will most likely experience frequent periods of happiness.
A)True
B)False
Q2) According to the spheres of life model, happiness occurs when ________.
A)the two hemispheres of the brain support each other
B)a person has at least six spheres of life
C)the six spheres of life are spinning rapidly
D)the various components of life work together in harmony
Q3) Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal bonds. Ron is likely very good at ________.
A)spatial intelligence
B)choosing easy projects to avoid conflict
C)delegating
D)relationship management
Q4) Attitudes can be changed by reversing the processes by which they were formed.
A)True
B)False
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Chapter 5: Values and Ethics
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Sample Questions
Q1) Workers who want an ethical role model to follow should ________.
A)confine their search to the executive suite
B)usually avoid observing managers in their own company
C)look for a listing of ethical managers on the company intranet
D)search among managers they know well
Q2) The digital life style has become a value for many people.
A)True
B)False
Q3) ________ establish the basis for ethical thinking and behavior.
A)Fears
B)Dreams
C)Values
D)Motivations
Q4) "Was justice served by my decision?" is an example of an ethical screening question.
A)True
B)False
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Page 7
Chapter 6: Problem Solving and Creativity
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Sample Questions
Q1) Pam is unhappy because her attempt at establishing an online jewelry business has failed. The point of her using a worst-case scenario is to find a couple of people to blame for her failed business.
A)True
B)False
Q2) Intuition is based on expertise that stems from experience, and excludes feelings and emotions.
A)True
B)False
Q3) Robin has an ability to know what information is relevant, to find connections between the old and the new, to combine facts that are unrelated, and to see the "big picture." Another way to say this would be to say Robin has ________.
A)problem-solving paralysis
B)insight
C)a lack of concern for details
D)a strong personality
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Chapter 7: Personal Communication Effectiveness
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Sample Questions
Q1) Engaging in positive gossip ________.
A)creates substantial communication barriers
B)brings the person power and credibility
C)isolates the person who gossips from others in the organization
D)overcomes the communication problems of telecommuting
Q2) An example of a word or phrase by the listener that usually shuts down discussion is
A)"However."
B)"I hear you."
C)"Keep going, I'm listening."
D)"Are you serious?"
Q3) A recommended approach for using social media to create a positive impression in the workplace would be to ________.
A)post a few jokes about your employer
B)use texting-style writing to demonstrate that you are cool
C)use professional-level skills when you compose messages
D)make fact-based criticisms of company executives
Q4) A lot of extra mental effort is required to lie frequently.
A)True
B)False
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Chapter 8: Communication in the Workplace
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Sample Questions
Q1) A problem noted with telecommuting is that it ________.
A)lacks a solid human connection
B)lacks the efficiency of the traditional office
C)relies too heavily on in-person updates
D)leads to frequent labor-management problems
Q2) ________ makes a contribution to the organization because trading information strengthens ties among workers and humanizes the workplace.
A)Negative gossip
B)Positive gossip
C)Upward communication
D)Diagonal communication
Q3) There is no need to solve small issues ahead of meetings with e-mail, because the group will be getting together for the meeting and can take care of everything at that time.
A)True
B)False
Q4) Formal communication channels are often bypassed through information technology.
A)True
B)False
Page 10
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Sample Questions
Q1) The purpose of the consensual relationship (or love)contract is to set an upper limit on how much the couple can sue the company should they split within three years.
A)True
B)False
Q2) A study involving over 1,000 employees suggested that supervisors who are abusive are being abused by higher management.
A)True
B)False
Q3) Ellie is referred to as a micromanager because she is a manager who ________.
A)carefully monitors the work of group members
B)has responsibility for small computers in the office
C)enjoys punishing group members for small mistakes
D)gives group members too much freedom
Q4) Sales representative Carlos is fluent in English and Spanish. So when a customer with a Spanish accent talks to him in English, according to a recommendation in the human relations text he should respond to her only in Spanish.
A)True
B)False
Page 11
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Chapter 10: Managing Conflict
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Sample Questions
Q1) Conflict attributed to diversity within teams ________.
A)is the most difficult type of conflict to resolve
B)often benefits the organization when managed well
C)is usually of short duration
D)often enhances teamwork
Q2) The grievance procedure is an informal process for resolving conflict in which the two parties in conflict work out the problems themselves without going to the company.
A)True
B)False
Q3) The easiest way to deal with sexual harassment is to ________.
A)file a formal complaint at the first hint of harassment
B)avoid all company social functions where alcohol is served
C)keep a plaque on your desk listing the various types of sexual harassment
D)speak up before it becomes serious
Q4) Effective negotiators tend to be the first to begin talking, and then continue the pattern of dominating the discussion.
A)True
B)False
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Chapter 11: Becoming an Effective Leader
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Sample Questions
Q1) When a leader projects a vision, the biggest impact is for the short term, such as one month.
A)True
B)False
Q2) A vision in leadership refers to ________.
A)an optimistic picture of the future of the organization
B)a leader's ability to see through problems
C)an historical view of the organization
D)the leader's ability to inspire people
Q3) The attitude of most servant leaders is that the leader is in charge, and subordinates are there to serve his or her best interests.
A)True
B)False
Q4) Mindy is a leader with strong character, so even when her boss asks her to cheat a little on reporting financial results, Mindy resists the demand.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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Sample Questions
Q1) You ask your manager "What project should I work on first?" You know you are being subjected to an extreme form of empowerment when your manager replies, "Work first on whatever you want."
A)True
B)False
Q2) Some of the characteristics of effective work groups are objective measures of production, favorable evaluations by management, and ________.
A)groupthink
B)extrinsic motivation
C)worker satisfaction
D)conflict within the group
Q3) When a group loses its mental efficiency and moral judgment in the interest of group solidarity, the group is suffering from ________.
A)micromanagement
B)groupthink
C)team spirit
D)shaping
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) The diversity umbrella includes mostly people who have been discriminated against in the past.
A)True
B)False
Q2) Thanks to advances in law and research about human behavior, employers now have clear-cut definitions covering almost all disabilities.
A)True
B)False
Q3) A study showed that companies in the top quartile for racial and ethnic diversity tend to have poorer financial results than their competitors with less racial and ethnic diversity.
A)True
B)False
Q4) A recommended way of improving cross-cultural understanding is to focus on group and cultural stereotypes, and downplay individual characteristics when dealing with a person from another culture.
A)True
B)False
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Page 15
Chapter 14: Getting Ahead in Your Career
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Sample Questions
Q1) A potential advantage of job search engines is that they offer the job seeker very wide exposure to job openings because they aggregate listings from so many sources.
A)True
B)False
Q2) A skill, as listed on a résumé, should indicate a (an)________.
A)course that you have taken
B)capability you plan to develop
C)activity you can perform now
D)how well you performed in previous jobs
Q3) The general purpose of a cover letter in the job search is to ________.
A)customize your approach to a particular employer
B)demonstrate your written communication skills
C)explain your goals and salary requirements
D)explain any deficiencies that might show up in a background check
Q4) A good starting point in developing a constructive relationship with a subordinate older than you is to show respect for his or her experience.
A)True
B)False
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16
Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Q1) Kristen, a paralegal supervisor, is switching employers, getting married, relocating, and getting a knee replacement all within the next 60 days. It would be helpful for Kristen if she could ________.
A)search for a fifth change
B)recognize that change is inevitable
C)be angry about all the changes imposed on her D)recognize that she is in over her head, and fight the changes
Q2) An example of perceptual congruence would be if the members of a work group and the group leader have a different perception of the group's mission.
A)True
B)False
Q3) When group learning is successful, members of the group are ready to act in the same manner in response to a problem.
A)True
B)False
Q4) Several studies suggest that close to 45 percent of what we do every day is based on habits.
A)True
B)False
Page 17
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Chapter 16: Developing Good Work Habits
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Sample Questions
Q1) Procrastination is so tempting because it ________.
A)often leads to a short-term reward
B)is a long-term career booster
C)releases endorphins (a natural pain killer)into the brain
D)usually has a financial payoff
Q2) Multitasking is recommended for ________.
A)creative assignments
B)workers who procrastinate
C)breakthrough tasks
D)routine tasks
Q3) Personal productivity will often be lowered by enabling beeps and alerts that float on your screen to announce the arrival of e-mails or the fact that somebody in your Skype network is now online.
A)True
B)False
Q4) Given that teamwork is so heavily emphasized on the job, quiet time is no longer important for tasks such as thinking, getting organized, and doing analytical reports.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Sample Questions
Q1) Lily, a vegetarian, is the produce buyer at a supermarket chain. Top management informs Lily that she will now become the meat, poultry and fish buyer. Which cause of stress is Lily likely to experience?
A)Role conflict
B)Role ambiguity
C)Role underload
D)Role overload
Q2) Incivility by coworkers tends to ________.
A)make work exciting and fun for most workers
B)be perceived as a challenge stressor by most workers
C)have stress-related negative consequences
D)create stress mostly for people with negative affectivity
Q3) The stressor of a significant life change implies that ________.
A)getting old is a major stressor for most people
B)having to cope with major change creates stress
C)pleasant changes rarely create stress
D)slow change is less stressful than quick change
Q4) People with an internal locus of control are highly susceptible to stress.
A)True
B)False
Page 19
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