Human Resource Management
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Course Introduction
Human Resource Management explores the strategies and processes involved in recruiting, developing, motivating, and retaining employees within an organization. This course examines essential topics such as workforce planning, job analysis and design, performance appraisal, compensation and benefits, labor relations, training and development, diversity management, and employment law. Students will gain an understanding of how effective human resource practices contribute to achieving organizational goals while fostering a positive workplace culture and complying with legal and ethical standards. Through case studies and practical assignments, the course equips students with the skills needed to address modern HR challenges in a dynamic business environment.
Recommended Textbook
Management 12th Edition by Ricky W. Griffin
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Page 2
Chapter 1: Managing and the Managers Job
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Sample Questions
Q1) Louisa writes and submits an article to the local paper about her Girls Scout gold award project
A)Figurehead
B)Leader
C)Liaison
D)Monitor
E)Disseminator
F)Spokesperson
G)Entrepreneur
H)Disturbance handler
I)Resource allocator
J)Negotiator
Answer: F
Q2) Juan has strong diagnostic skills.He is good at developing a big picture perspective.
A)True
B)False
Answer: False
Q3) ____________________ refers to differences among people.
Answer: Diversity
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Page 3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) Which of the following is one of the limitations of the quantitative management perspective?
A) It is especially difficult to apply to most organizations.
B) It cannot fully explain or predict the behavior of people in organizations.
C) It is mathematically unsophisticated.
D) Its models require only realistic assumptions.
E) Its models require only founded assumptions.
Answer: B
Q2) Henri Fayol,a French industrialist,was the first to identify all of the managerial functions.Which was NOT one of them?
A) Planning
B) Organizing
C) Leading
D) Supporting
E) Controlling
Answer: D
Q3) Open systems thinking tends to develop synergy in organizations.
A)True
B)False
Answer: True
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Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) In Florida a vacationer could choose from over 200 time-share resorts.In Vermont the choice is limited to 15.A resort in Vermont has
A) the power of buyers.
B) the power of suppliers.
C) the threat of new entrants.
D) competitive rivalry.
E) the competitive advantage.
Answer: B
Q2) ____ is an element in the organization's internal environment.
A) Socioculture
B) A strategic ally
C) Organization culture
D) Technology
E) A labor union
Answer: C
Q3) The board of directors is responsible for acting in the best interest of executives.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) Politicians and executives in the same social circles influence each other A)Favors
B)Political action committee
C)Personal contacts
D)Direct regulation
E)Lobbying
F)Indirect regulation
Q2) Westerman is an American company that makes cylindrical steel containers used to safely ship uranium.A Westerman executive is accused of bribing Russian officials to win contracts.This would be illegal in the U.S. ,but is permissible in Russia.
A)True
B)False
Q3) Trust is indispensable to any business transaction.
A)True
B)False
Q4) The ethical norm justice,means whether a particular act optimizes what is best for the organization's constituencies.
A)True
B)False
Page 6
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) A nation's cost of living is part of its
A) economic environment.
B) cultural heritage.
C) task environment.
D) technological environment.
E) political-legal environment.
Q2) Which of the following is an example of the cultural system in China?
A) All postings on Qiangguo,the largest Internet bulletin board in China,are censored.
B) Bowling is the latest fad in China,with a new bowling alley opening weekly.
C) China has budgeted 240 million Yuan ($29 million)to clean up the public toilets.
D) One of China's greatest natural resources is its labor pool.
E) The Chinese government has a one-child population control.
Q3) In which country do people tend to exhibit relatively aggressive goal behavior?
A) Japan
B) United States
C) Germany
D) Norway
E) Mexico
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) Some managers use the words objective and ____________________ interchangeably.
Q2) Starting point for the planning process
A)Mission statement
B)Operational plans and goals
C)Strategic plans and goals
D)Tactical plans and goals
Q3) Which of the following statements most correctly reflects the relationship between goal setting and planning?
A) Goal setting enhances planning.
B) Planning facilitates goal setting.
C) The two processes are independent.
D) Each process enhances the other.
E) The two processes are the same thing.
Q4) Action plans
A)Intermediate
B)Long-range
C)Short-range
Q5) How are tactical plans developed and executed?
Q6) The text identifies three dimensions along which goals can be classified.Briefly describe each dimension and give examples.
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Developing a new game at EA is a huge risk because they are labor intensive and success is not guaranteed.
A)Strength
B)Weakness
C)Opportunity
D)Threat
Q2) The ____________________ of a firm implementing a differentiation strategy must also emphasize creativity,innovation,and response to customer needs
Q3) Each business or set of businesses within an organization is frequently referred to as a star business unrelated,or SBU.
A)True
B)False
Q4) Developed for major areas of operations
A)Business strategy
B)Corporate-level strategy
C)Functional strategy
Q5) Pampered Chef sells kitchen supplies through direct home sales.They are applying the generic strategy known as ____________________.
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Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) A manager must remember that,just as behavioral processes such as politics and risk propensity affect the decisions she makes,so,too,do her
Q2) When a student chooses to study instead of going out with friends,he is engaged in A) problem solving. B) decision making. C) satisficing.
D) bounded rationality.
E) optimization.
Q3) Which of the following statements about the classical model of decision making is FALSE?
A) All alternatives are known.
B) Certainty or the ability to create certainty exists.
C) Rational behavior on the part of decision makers is a given. D) Decision makers will be affected by personal preferences.
E) All aspects of the decision situation will be evaluated.
Q4) In evaluating a decision alternative,the decision maker should apply three criteria.Briefly discuss each criterion.
Q5) What are the similarities and differences between the two types of decisions?
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Chapter 9: Managing Start-Ups and New Ventures
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Sample Questions
Q1) If she wanted to ask advice later from someone currently in business who would be unbiased and able to give her an honest answer,which agency should she contact?
A)Active Corps of Executives (ACE)
B)Service Corps of Retired Executives (SCORE)
C)Small Business Development Center (SBDC)
D)Small Business Institute (SBI)
E)Small Business Administration (SBA)
F)The National Association of Women Business Owners (NAWBO)
Q2) In which of the following industries are you most likely to find small business success?
A) Retailing
B) Department store retailing
C) Wholesaling
D) Airline
E) Manufacturing
Q3) Blinkx,early Internet video search
A)Niche
B)Identifying new markets
C)First-mover advantage
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Derda,Inc.manufactures equipment used for professional woodworking.It has one department devoted to producing embossing machines,which are used to create wood moldings and panels.It has another department that produces sanding machines.The departments interact very little on a day-to-day basis,and their only responsibility to each other is to see that they both contribute to Derda's success.There is,however,an engineer assigned to the embosser department who stays in contact with people in the sander department to make sure that each is being treated equitably.As the engineer has no formal role,he is likely playing the coordinating role of A) integrator.
B) disseminator.
C) monitor.
D) liaison.
E) taskmaster.
Q2) When the need for coordination is acute,a(n)____________________ may be created.
Q3) Once jobs have been broken into small units,the departments need to be linked back together through coordination.
A)True
B)False
Q4) Design your dream job.Are you high-growth need or low-growth need?
Page 12
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Chapter 11: Managing Organization Design
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Sample Questions
Q1) According to the work of Lawrence and Lorsch,in organization design
A) the more unstable the environment,the less the firm should differentiate.
B) the more differentiated a firm,the greater the requirement for integration.
C) each unit of an organization faces its own peculiar environment.
D) organic designs are almost invariably more effective,regardless of the environment.
E) there is little relationship between the environment and the appropriate organization design.
Q2) When a patient in critical condition enters the emergency room,the skills of numerous people are geared toward saving the individual's life.Sometimes this isn't possible,and as a result,the personnel look to each other for emotional support.Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced.According to Weber's bureaucratic model
A) the ER is operating properly because business social distance is not maintained.
B) the division of labor and job specialization would negate the ER's synergy.
C) ER employees are more productive due to the caring environment.
D) the contingency approach should be applied for each patient's treatment.
E) None of these choices
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Chapter 12: Managing Change and Innovation
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Sample Questions
Q1) Rite Aid is using bigger fonts on its private label packages to make it easier for older customers to read.This is an example of ____________________ innovation.
Q2) The intervention technique called ____ uses organization development consultants who observe the communication patterns and methods of cooperation and conflict resolution in an organization.
A) technostructural activity
B) team building
C) process consultation
D) diagnostic activity
E) third-party peacemaking
Q3) Organization change by means of change in technology and operations occurs when an organization
A) implements ERP.
B) changes managerial scope.
C) trains people to give them new skills and abilities.
D) redesigns jobs.
E) outsources nonessential functions.
Q4) ____________________ is often the most effective technique for overcoming resistance to change.
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) The National Labor Relations Board will conduct a union certification election if
A) 50 percent of the firm's employees sign authorization cards.
B) 30 percent of the firm's employees sign authorization cards.
C) 30 percent of the potential bargaining unit sign authorization cards.
D) 30 percent of those voting support a union.
E) 60 percent of the firm's employees sign authorization cards.
Q2) The Americans with Disabilities Act applies to alcoholics,drug addicts,and AIDS patients.
A)True
B)False
Q3) Describe how unions are formed.
Q4) Imagine you have been hired to teach one semester as an adjunct professor at your college or university.You have the choice to join the adjunct professor's union.Would you join? Why or why not?
Q5) Discuss the performance appraisal process and include a description of two specific performance appraisal techniques.
Q6) ____________________ is allowing the assessment of an employee on one dimension to "spread" to ratings of that employee on other dimensions.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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Sample Questions
Q1) Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior.They are using
A) perceived reality.
B) objective reality.
C) stereotyping.
D) negative affectivity.
E) selective perception.
Q2) Introversion
A)Severine
B)Eric
C)Both Severine and Eric
D)Neither Severine nor Eric
Q3) The study of psychology is helpful to managers.
A)True
B)False
Q4) ____________________ are important because they are the mechanism through which most people express their feelings.
Q5) People with the MBTI ____________________ like task identity.
Q6) Describe the four stages of the creative process.
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Practicing one's faith is part of meeting ____ and ____ needs.
A) growth,relatedness
B) existence,growth
C) security and esteem
D) relatedness,existence
E) physiology and belongingness
Q2) Behavior modification is an applied form of ____________________ theory.
Q3) Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.
Q4) Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing services.According to expectancy theory,Edwin's delight is due to
A) the outcome valence.
B) the effort-to-performance expectancy.
C) the performance-to-reward expectancy.
D) the outcome.
E) none of these choices.
Q5) Compare and contrast the three historical perspectives on motivation: the traditional (classical)approach,the human relations approach,and the human resources approach.
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Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) In the Marine Corps,subordinates want tough effective training that they know will someday save their lives.If you apply the Ohio studies,subordinates want
A) a job-centered leader.
B) initiating structure behavior.
C) consideration behavior.
D) an authority-compliance leader.
E) an employee-centered leader.
Q2) Do you want others to consider you a manager or leader? Why?
Q3) What score does Fiedler use to determine leader style?
A) Leader-member relations
B) Task identity
C) Task structure
D) Least-preferred coworker
E) Leader position coordinator
Q4) ____________________ continues to be the focus of a great deal of research and theory building,because it is important to organizational effectiveness.
Q5) Preliminary research supports the concept of charismatic leadership.
A)True
B)False
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Chapter 17: Managing Interpersonal Relations and Communication
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Q1) Emilia is allowed to approve expenditures under $10,000.If the amount is higher she needs her boss's approval.This is an attempt to reduce ____ for the boss.
A) jargon
B) semantics
C) overload
D) status differences
E) power differences
Q2) Which of the following statements about the grapevine is FALSE?
A) It can be used to transmit information quickly.
B) It builds a sense of togetherness.
C) It is a useful way to transmit confidential information.
D) It may extend beyond the organizational boundaries.
E) It is often used as a way to get power.
Q3) Kids play a game called telephone,passing a message from one kid to another to see how distorted it becomes.This is similar to the ____________________ network.
Q4) Credibility about the subject
A)Individual barriers
B)Organizational barriers
Q5) Why are interpersonal relations important in an organization?
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) Group members may experience temporary regressions to the previous stage
A)Forming
B)Norming
C)Performing
D)Storming
Q2) Which of the following conflict-management techniques usually results in a win-lose situation?
A) Smoothing
B) Avoidance
C) Superordinate goals
D) Compromise
E) Confrontation
Q3) When an organization assigns you to a group for a specific length of time to accomplish a specific goal,you are a member of a(n)____ group.
A) functional
B) interest
C) task
D) informal
E) change
Q4) People meet their need for ____________________ when they choose to join groups.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) Applied to the transformation stage of an organizational system
A)Preliminary controls
B)Screening controls
C)Postaction controls
Q2) Internal audits are not as effective as external audits.
A)True
B)False
Q3) Strategic control in global organizations is the same as domestic organizations.
A)True
B)False
Q4) Focus of control is speed
A)FedEx only
B)JetBlue only
C)Both organizations
D)Neither organization
Q5) An effective way to promote employee participation in the control process is to use screening controls.
A)True
B)False
Q6) Describe the role of feedback in the control process.
Page 21
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) All inputs must be transformed into common units
A)Partial productivity ratio
B)Total factor productivity ratio
Q2) Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.
A) product-service mix
B) capacity utilization
C) technology
D) facilities
E) location
Q3) Which of the following is NOT a current use for robotics?
A) Loan approval
B) Brain surgery
C) Agriculture
D) Police work
E) Jewelry engraving
Q4) Briefly describe ISO 9000:2000 and ISO 14000.
Q5) What are the common tools used to manage quality?
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