Human Resource Management
Solved Exam Questions
Course Introduction
Human Resource Management is a foundational course that explores the principles and practices involved in effectively managing an organizations workforce. The course covers key topics such as recruitment and selection, performance management, training and development, compensation and benefits, and employee relations. Students will analyze the strategic role human resources play in achieving organizational objectives, understand legal and ethical considerations, and develop practical skills for addressing workplace challenges. Emphasis is placed on contemporary issues such as diversity and inclusion, talent management, and the impact of technology in human resource practices.
Recommended Textbook
Developing Management Skills 8th Edition by David
Available Study Resources on Quizplus
10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
A. Whetten
Chapter 1: Developing Self-Awareness
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) Self-awareness is at the foundation of personal life management skills.
A)True
B)False
Answer: True
Q2) Research indicates that business managers
A)place higher emphasis on personal values rather than social values.
B)place higher emphasis on social values rather than personal values.
C)place higher emphasis on instrumental values rather than terminal values.
D)differ in the emphasis placed on social values according to gender.
Answer: A
Q3) How can the enigma of self-awareness be managed?
A)Avoid information contradictory to one's self-image
B)Seek information from others about one's self
C)Make sure to cross the sensitive lines of others
D)Challenge information inconsistent with one's self-image
Answer: B
Q4) If you are cheating on this test,you are violating an instrumental value.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Managing Personal Stress
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44524
Sample Questions
Q1) What is exercising 20 to 30 minutes every other day and maintaining a heart rate that improves the cardiovascular system known as?
A)Physiological resiliency
B)Psychological resiliency
C)Social resiliency
D)Life balance
Answer: A
Q2) You have the ability to control and manage both your cognitive intelligence and emotional intelligence.
A)True
B)False
Answer: False
Q3) From the information you have,it would appear Ron exhibits which dimension of Type A behavior?
A)Competitiveness
B)Life imbalance
C)Hostility/anger
D)Impatience/urgency
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Solving Problems Analytically and Creatively
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44525
Sample Questions
Q1) If your boss said,"Managing people is like playing a game of chess," this would be an example of what?
A)The creative stage of preparation
B)The creative stage of incubation
C)The creative stage of illumination
D)The creative stage of verification
Answer: A
Q2) Your boss remarks to you that "decision making is concerned with the discovery and selection of satisfactory alternatives." What would be the best response to your boss?
A)"No,I believe decision making is concerned with proper problem definition."
B)"No,I believe decision making is concerned with the generation of alternatives."
C)"No,I believe decision making is concerned with the discovery and selection of optimal alternatives."
D)"Yes,I agree."
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Building Relationships by Communicating
Supportively
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/44526
Sample Questions
Q1) You know that your performance has recently declined.You tie this decline to the new software.Even though you fully understand how to use the new software,you think the software is garbage.In fact,you campaigned against the software but lost the political battle.Your boss has called you into her office.What would be the most correct response for the boss to use?
A)"You need to either shape up or ship out.The software stays!"
B)"Don't worry ...everything will work out.Just give it time."
C)"I can help you do this better."
D)"You do recognize there is a problem,don't you?"
Q2) A manager maintains little eye contact,interrupts subordinates,and criticizes them for feeling a certain way.He or she is displaying which type of communication?
A)Rigid and evaluative communication
B)Indifferent and impervious communication
C)Indifferent and superior communications
D)Indifferent communication
Q3) Explain and give an example for each of two major obstacles to effective interpersonal communication.
Q4) Which one of the eight attributes of supportive communication was most helpful? Why?
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Gaining Power and Influence
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/44527
Sample Questions
Q1) The task force has been meeting for several weeks on distributing bonuses for employees but has become hopelessly stalemated.You were added to the committee to influence the group's decision.What will this do to your influence?
A)This will help your influence,and you should have some significant influence over the group's deliberations.
B)This will make it difficult to have influence.
C)It will only increase your influence if others are added to the committee at the same time as you.
D)It will only increase your influence if others are removed from the committee when you are added.
Q2) If your actions are congruent with the prevailing value system in an organization,your power base is legitimacy.
A)True
B)False
Q3) A potential disadvantage associated with the use of the reason influence strategy is that considerable time is required to build trust.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Motivating Others
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/44528
Sample Questions
Q1) You paint the eyes on Barbie dolls.This is all you do.What you do has little impact on other jobs in your work unit.In this job,what will you likely experience?
A)A low level of meaningfulness of work and low internal motivation
B)A low level of meaningfulness of work and low external motivation
C)A high level of skill variety and low internal motivation
D)A high level of autonomy and high external motivation
Q2) Assume Carrie is a poor performer.You have already provided the necessary resources,redesigned her job,and provided her with training,yet her performance is lacking.What is the next step?
A)Release Carrie
B)Refit Carrie's job
C)Reassign Carrie to another position
D)Place Carrie in a position where her performance will not hurt the company
Q3) According to the hierarchical needs model,needs are organized into which hierarchy?
A)Physiological,safety,belongingness,esteem,and self-actualization
B)Esteem,relatedness,and growth
C)Existence,reinforcement,and growth
D)Esteem,reinforcement,and self-actualizing
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Managing Conflict
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/44529
Sample Questions
Q1) If the issue is moderately important to all parties,time is not an issue,but the ongoing relationship has a certain level of importance,which conflict response should be used?
A)Forcing
B)Accommodating
C)Avoiding
D)Compromising
Q2) What would you do for implementation and follow-up?
Q3) The difference between distributive negotiation strategies and integrative negotiation strategies is that (1)distributive strategies focus on expanding the pie and integrative strategies focus on dividing the pie, (2)distributive strategies focus on dividing the pie and integrative strategies on expanding the pie,and (3)distributive strategies rely sometimes on the compromise approach and integrative strategies rely on the collaborating approach.Which statements are correct?
A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 2 and 3 are correct.
D)Only statements 1 and 3 are correct.
E)Only statement 3 is correct.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Empowering and Delegating
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44530
Sample Questions
Q1) The rule of thumb in delegation is to match the amount of responsibility given with the amount of authority provided.Though you retain ultimate accountability,you delegate prime accountability.
A)True
B)False
Q2) You are the leader of a work team.Having returned from a seminar on empowerment,you wonder if empowerment would work for your team.Which dimension listed is considered to be the most important in determining whether empowerment will work?
A)Meaningfulness
B)Perceived competence
C)Trust
D)Self-determination
E)Personal control
Q3) You recently attended a Mary Kay Cosmetics regional meeting where you received a pink Cadillac for your achievements.This is most closely linked to modeling effective praise to foster empowerment.
A)True
B)False
Q4) What guidelines related to delegation were violated by Ken?
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Building Effective Teams and Teamwork
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44531
Sample Questions
Q1) Which of the following characteristics is least likely to be reflected in a SMART goal?
A)Specific
B)Measurable
C)Altruistic
D)Realistic but stretching
E)Time-bound
Q2) You have just returned from a seminar on teams.Your employees perform routine,highly structured work (painting the eyes on Barbie dolls).Is this situation well suited for teams?
A)Any situation can benefit from a team structure.
B)The situation is not well suited for teams.
C)There is not enough information.
Q3) Explain the two critical aspects related to effective team leadership.How might a leader develop these skills?
Q4) Employee involvement in teams has had a positive impact on productivity,quality,and morale.
A)True
B)False
Q5) Explain briefly the task-facilitating roles that can enhance team performance.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Leading Positive Change
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/44532
Sample Questions
Q1) John asks his employees to view other workers as "co-workers," but not as "friends." His theory is that finding friends at work leads to socializing and decreased productivity.He encourages employees to find friends outside of work.Are positive energy networks likely among John's employees?
A)No,he won't foster positive energy in people.
B)Yes,his employees will be more productive and generate more positive energy.
C)There is not enough information to decide.
Q2) Consistency and frequency are necessary for a leader to achieve commitment to what the leader wants.
A)True
B)False
Q3) To establish a climate of positivity requires attention to weaknesses and that which brings out the worst in others.
A)True
B)False
Q4) An explosion of patented ideas began in 1996.
A)True
B)False
Q5) What positive energy networks did Iacocca establish?
To view all questions and flashcards with answers, click on the resource link above. Page 12