Human Resource Management Review Questions
Course Introduction
Human Resource Management explores the strategies, processes, and best practices for effectively managing an organization's workforce. The course covers key topics such as recruitment and selection, performance management, training and development, compensation and benefits, labor relations, and workplace diversity. Students will learn how HR professionals align human resource policies with organizational goals, comply with legal and ethical standards, and foster a positive workplace culture. Through case studies and real-world examples, participants will gain practical skills for addressing common HR challenges and supporting organizational success.
Recommended Textbook Management 12th Canadian Edition by Stephen
P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Page 2
Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Richard is a manager at a large hospital.He has spent his day arranging the work schedules of employees for the next month.He had to ensure that there was a registered nurse on every shift,and that each was assigned to the area that best suited their qualifications.He has spent his day performing the management activity of ________.
A)planning
B)organizing
C)controlling
D)delegating
Answer: B
Q2) Social media is a communications tool which should not be used by managers to ________.
A)publish one-way messages to employees
B)manage human resources
C)tap into innovation and talent
D)share ideas with anyone outside the company
Answer: A
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Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) The symbolic view of management means that ________.
A)managers are directly responsible for an organization's success or failure
B)managers have only a limited effect on organizational outcomes
C)successful managers become role models for employees
D)employees are directly responsible for an organization's success or failure
Answer: B
Q2) Which of the following views of managerial impact is useful in explaining the high turnover among college/university and professional sports coaches who are often fired or replaced when their teams perform poorly?
A)symbolic
B)omnipotent
C)reflective
D)dynamic
Answer: B
Q3) An organization's founder has little influence on its culture.
A)True
B)False
Answer: False
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Chapter 3: Managing Diversity
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147 Flashcards
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Sample Questions
Q1) Lucia is from Chile and is the only one in the group who has risen to a management position.She has been vying for an advanced promotion for several years because of her long,ten year tenure at the company.Time and again she has been disappointed to find out that men,her junior in years,experience,and position have been promoted around her.Lucia is experiencing ________.
A)prejudice
B)a glass ceiling
C)discrimination
D)personal bias
Answer: B
Q2) Which of the following managerial styles is considered to be feminine?
A)authoritative
B)leading by example
C)inclusive
D)directive
Answer: C
Q3) Diverse workforces bring different and unique perspectives to organizations.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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154 Flashcards
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Sample Questions
Q1) Licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name,technology,or product specifications in return for a lump sum payment or a fee usually based on sales.
A)True
B)False
Q2) A country with ________ is comfortable with risks and is tolerant toward different behaviour and opinions.
A)low uncertainty avoidance
B)short-term orientation
C)low power distance
D)high achievement orientation
Q3) According to the GLOBE rankings,Germany and France are both considered low on the dimension of humane orientation.
A)True
B)False
Q4) Part of OECD's mission is to help raise the standard of living in member countries.
A)True
B)False
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A learning-and-discovery culture enables ________.
A)the adaptive capacity of an organization
B)increased focus on innovation and risk-taking
C)discovery of customer wants and needs
D)enhanced funding for research and development
Q2) As the entrepreneurial venture grows and the entrepreneur finds it increasingly difficult to go it alone,the next step is usually to ________.
A)prepare a new business plan
B)look for opportunities to merge with other start-ups
C)expand the business
D)hire employees to perform certain functions the entrepreneur can no longer handle
Q3) As successful entrepreneurs realize that they cannot do everything by themselves,they must decide on an appropriate organizational structure if they want to continue to effectively carry out the activities of the venture.
A)True
B)False
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Chapter 6: Managing Responsibly and Ethically
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146 Flashcards
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Sample Questions
Q1) Under the concept of social obligation,the organization does what is required by the
A)society
B)stakeholders
C)environment
D)law
Q2) An organizational culture most likely to encourage high ethical standards is one that is ________.
A)low in risk tolerance,control,and conflict tolerance
B)high in risk tolerance,control,and conflict tolerance
C)high in risk tolerance and control but low in conflict tolerance
D)low in risk tolerance and control but high in conflict tolerance
Q3) Most adults are at the ________ level of moral development.
A)unconventional
B)preconventional
C)conventional
D)principled
Q4) Ethics refers to the rules and principles that define right and wrong behaviour.
A)True
B)False
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) One reason people resist change in an organization is that their future has been set and cannot be changed.
A)True
B)False
Q2) The change to robotics in the manufacturing process to increase efficiency is the result of the competitors lowering their prices.Therefore it is a(n)________ force for change.
A)external
B)internal
C)economic
D)technological
Q3) Which of the following represents the relationship between organizational culture and change?
A)Culture and change are naturally compatible.
B)Culture tends to be very resistant to change.
C)Culture can change in months but not weeks.
D)Culture can never be purposely changed.
Q4) In a short essay,explain the conditions that facilitate cultural change.
Q5) In a short essay,describe the cultural characteristics that an innovative organization possesses.
9
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Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) In a short essay,explain in detail the five habits of highly reliable organizations.Give examples where possible to illustrate your answers.
Q2) Intuitive decision making complements rational decision making but not bounded rational decision making.
A)True
B)False
Q3) Which of the following is important in effectively implementing the chosen alternative in the decision-making process?
A)getting upper management support
B)double checking your analysis for potential errors
C)implementing the decision quickly through power and persuasion
D)allowing those impacted by the outcome to participate in the process
Q4) Because managers can't possibly analyze all information about all alternatives,they accept solutions that ________ rather than ________ payoff.
A)maximize; satisfice
B)maximize; minimize
C)satisfice; minimize
D)satisfice; maximize
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Chapter 9: Foundations of Planning
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Sample Questions
Q1) The primary management function that Tyler and the vice-presidents have been performing during the last couple of months is ________.
A)leading
B)planning
C)organizing
D)controlling
Q2) Standing plans create guidance for regularly occurring activities and events.
A)True
B)False
Q3) Developing a plan to integrate two companies after a corporate merger is an example of a single-use plan.
A)True
B)False
Q4) The effect of planning on managers is that it forces them to ________.
A)generate higher profits
B)anticipate and respond to change
C)eliminate uncertainty
D)work at cross purposes
Q5) In a short essay,explain and discuss in detail the four reasons for planning.
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Chapter 10: Managing Strategically
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Sample Questions
Q1) Positioning the company's products based on their reputation for quality with few frills but good programming capabilities involves the competitive strategy of
A)retrenchment
B)diversification
C)focus
D)differentiation
Q2) A focuser might use e-business techniques to ________.
A)implement online testing and evaluation of job applicants
B)adopt web-based inventory control systems to increase storage costs
C)shorten customer response times
D)design niche websites that target specific groups with specific interests
Q3) According to the BCG matrix,a business unit that has low market share in a rapidly growing market is known as a ________.
A)cash cow
B)high flyer
C)question mark
D)rising star
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Chapter 11: Designing Organizational Structure
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146 Flashcards
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Sample Questions
Q1) In general,the more routine the technology,the more mechanistic the structure should be.
A)True
B)False
Q2) ________ refers to the rights inherent in a position that allows a manager to tell subordinates what to do and then expect them to do it.
A)Responsibility
B)Unity of command
C)Chain of command
D)Authority
Q3) In a short essay,briefly describe the four contemporary organizational designs and highlight the strengths and weaknesses of each.Give examples of organizations that fit into each design.
Q4) A(n)________ organization is rigidly controlled and efficient.
A)organic
B)command
C)project
D)mechanistic
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.
A)True
B)False
Q2) Listening is an active search for meaning,whereas ________ is passive.
A)speaking
B)encoding
C)decoding
D)hearing
Q3) How office workspace is designed and configured can influence ________.
A)the organization's performance
B)what technologies are used
C)the location of the headquarters
D)customer interactions
Q4) Communication is defined as the transfer and receipt of messages.
A)True
B)False
Q5) The informal organizational communication network is known as the grapevine. A)True
B)False
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Chapter 13: Managing Human Resources
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158 Flashcards
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Sample Questions
Q1) As part of restructuring the organization's human resources,Steven decides that a new job ________ must be written for each position that states the minimum job qualifications that a person must possess to successfully perform the job.
A)description
B)specification
C)analysis
D)definition
Q2) ________ familiarizes the employee with the goals of the hiring department and includes an introduction to his or her new coworkers.
A)Organizational orientation
B)Work unit orientation
C)A realistic job preview
D)Performance review
Q3) Line managers who are involved in interviewing job candidates ________.
A)perform better at their jobs
B)increase success of their organizations
C)reduce hiring costs substantially
D)feel they are doing work that is the HR department's responsibility
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Trait theory ignores ________.
A)physical traits of leaders
B)the behavioral aspects of honesty and integrity
C)the interactions of leaders and their group members
D)the fact that leaders should be able to create visions and solve problems
Q2) Increasingly complex and dynamic global business environments require leaders who ________.
A)act paternalistic toward employees to inspire goal orientation
B)are directive,goal oriented,and task focused to get the job done
C)step out of the way when the best leadership comes from someone else
D)depend fully on the role of a leader to inspire employee support
Q3) What is a condition that needs to be met in order for an organization to use empowerment?
A)Power is concentrated in the upper levels of the organization.
B)Legitimate power is the basis of all organizational decisions.
C)The person empowered must exhibit characteristics of a visionary.
D)The person empowered needs to acquire the relevant skills.
Q4) In a short essay,describe the eight traits associated with leadership.
Q5) In a short essay,describe the five sources of leader power.Include specific examples of each source of power to support your answer.
Page 16
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Chapter 15: Motivating Employees
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Sample Questions
Q1) Procedural justice is more likely to result in organizational commitment than distributive justice.
A)True
B)False
Q2) According to Herzberg,achievement,recognition,and growth are examples of ________.
A)Theory Y
B)motivators
C)hygiene factors
D)extrinsic factors
Q3) Combining tasks in a job will most likely improve which core job dimensions?
A)skill variety and task identity
B)skill variety and task significance
C)task significance and autonomy
D)task significance and feedback
Q4) According to Herzberg,Aaron was trying to use ________ to increase productivity.
A)expectancy theory
B)motivation factors
C)intrinsic factors
D)hygiene factors
Page 17
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Chapter 16: Managing Groups and Teams
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146 Flashcards
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Sample Questions
Q1) When the management group was deciding on their decision rules,they were in the ________ stage of team development.
A)norming
B)storming
C)forming
D)performing
Q2) A strong sense of group identity and camaraderie develop in the ________ stage of team development.
A)storming
B)forming
C)performing
D)norming
Q3) Which conflict resolution technique involves high levels of both cooperativeness and assertiveness?
A)collaborating
B)forcing
C)accommodating
D)avoiding
E)compromising
Q4) Describe the advantages and disadvantages of group decision making.
Page 18
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Chapter 17: Evidence-Based Decision Making
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Sample Questions
Q1) Sam wants controls that provide information on how effective his planning efforts have been.He would also like controls that can enhance employee motivation.To accomplish both,the best choice is ________ controls.
A)applied
B)feedforward
C)concurrent
D)feedback
Q2) Financial statements are an example of ________ control.
A)feedback
B)concurrent
C)strategic
D)feedforward
Q3) A management information system is defined as a system used to provide management with needed information on a regular basis.
A)True
B)False
Q4) Concurrent control implements controls before an activity begins.
A)True
B)False
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