Human Resource Management Review Questions
Course Introduction
Human Resource Management explores the principles, strategies, and practices involved in effectively managing an organizations workforce. This course covers key topics such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, labor relations, and legal aspects of employment. Emphasizing both theoretical foundations and practical applications, students learn how HR professionals contribute to organizational success through talent management, fostering a diverse and inclusive workplace, and aligning human resource strategies with overall business objectives.
Recommended Textbook Management 9th Edition by Angelo Kinicki
Available Study Resources on Quizplus
17 Chapters
1697 Verified Questions
1697 Flashcards
Source URL: https://quizplus.com/study-set/2344 Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/46599
Sample Questions
Q1) What are the four levels of managers?
A) upper, regional, middle, lower
B) upper, middle, floating, lower
C) top, middle, first-line managers, nonmanagerial employees
D) top, middle, first-line, advisors
E) upper, board of directors, middle, lower
Answer: C
Q2) What are the four principal functions of management?
A) executing, planning, organizing, and leading
B) scheduling, organizing, leading, and staffing
C) staffing, planning, motivating, and delegating
D) planning, organizing, leading, and controlling
E) staffing, planning, leading, and delegating
Answer: D
Q3) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Management Theory: Essential Background for the
Successful Manager
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/46600
Sample Questions
Q1) Besides generating ideas with impact, you can also generalize them-that is, reduce the barriers to learning among employees and within your organization. You can
A) participate in learning.
B) engage in leadership activities.
C) reward risk taking.
D) increase individualization.
E) facilitate competition.
Answer: C
Q2) A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer's business as a system. In which category do the corn and pumpkins, profits, and losses fall?
A) input
B) therblig
C) transformational process
D) result
E) output
Answer: E
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/182051
Sample Questions
Q1) Blake has managed several restaurants for over 50 years and is close to retirement. With his maturity and business experience, his decisions are sound, based on solid, proven values. Blake tends to be an independent thinker who focuses on empowering his employees. Blake manages at Kohlberg's ________ level of personal moral development.
A) first
B) nonconventional
C) second
D) acceptable
E) postconventional
Answer: E
Q2) Roberto was recently promoted, and his salary increase includes retirement investment options, so he has decided to take part in an ESOP. This means that Roberto A) will soon be added to the company's board of directors.
B) will participate in an Externship Supervisors' Oversight Plan.
C) will be buying or receiving shares of his company's stock.
D) is now one of the company's external stakeholders.
E) is in charge of an investment group.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Global Management Managing Across Borders
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46602
Sample Questions
Q1) During the Cold War, the U.S. had a(n) ________with anyone importing Cuban cigars and sugar.
A) tariff
B) limit agreement
C) export ban
D) embargo
E) protective quota
Q2) Monochronic time is a
A) preference for multitasking.
B) desire to do as little as possible for a period of time.
C) time for the open discussion of problems or challenges.
D) time when little is accomplished.
E) preference for doing one thing at a time.
Q3) Kyle, who owns a broom and mop factory, is considering global outsourcing. Using the definitions of global outsourcing and maquiladoras, describe the pros and cons for Kyle to consider before he makes his decision final.
Q4) NAFTA is a trading bloc consisting of the United States, Canada, Panama, and Mexico.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Planning: the Foundation of Successful Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/182052
Sample Questions
Q1) The production plant for Ruby Manufacturing has been located in the same place for over 100 years. The company has just completed its new factory that includes its new corporate offices. The planning required for moving Ruby into a new facility is a single-use plan.
A)True
B)False
Q2) Cozy Café is a restaurant chain that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items. A poster in the front of each restaurant reads, "We will always provide a quality product to help our customers better meet the challenges of their day and will always take the time to offer caring service one person at a time." This statement is Cozy Café's
A) belief statement.
B) goals pact.
C) mission statement.
D) code of ethics.
E) management pledge.
Q3) Describe the components of a business model.
Q4) Describe the four types of objectives used in MBO and give examples of each type.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/46604
Sample Questions
Q1) Chris and his family have developed a successful business selling a liquid spray fertilizer to farmers. The fertilizer consists of rich, organic, composted material. Recently, Organic Seed, a national seed company, has been marketing a powdered chemical fertilizer to its customers; Organic's fertilizer is less expensive than Chris's product. Organic's efforts are an example of the ________ in Porter's model for industry analysis.
A) buyers' negotiating influence
B) rivalry among competitors
C) threats of substitute products and services
D) power of the suppliers
E) threats of new ideas
Q2) Explain how a company would utilize a diversification strategy (including a vertical integration strategy). Provide an example of a company that uses the strategy.
Q3) Which of the following is NOT part VRIO?
A) value
B) rarity
C) imitability
D) organization
E) resource
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Individual and Group Decision Making: How Managers Make
Things Happen
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46605
Sample Questions
Q1) Max is in the marketing department with Loose Leaf Teas. He was given the responsibility of determining if customers liked the new calming chamomile. According to Loose Leaf's sales data, over 4,000 customers purchased the new tea last month. If Max surveys 25 of those customers to determine if they like the tea or not to base his marketing campaign on, he will most likely suffer from confirmation bias.
A)True
B)False
Q2) Glenn is the R&D manager with Quick Print Inc. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Glenn that "we need to quickly discover how to turn this problem into a desirable situation. You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." When Glenn analyzes the underlying causes of the paper-jam problem, which function is he performing?
A) synergy
B) diagnosis
C) analytics
D) feasibility
E) MBO
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/182048
Sample Questions
Q1) Organizations using a matrix structure
A) contain multiple overlapping command structures, in which all employees report to three or more managers.
B) centralize authority into a single person.
C) contain two command structures, in which some people report to two bosses.
D) establish a hierarchy in which employees report to only one supervisor.
E) utilize teams or workgroups with few lines of authority.
Q2) An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.
A)True
B)False
Q3) ________ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.
A) Clan cultures
B) Nonprofit organizations
C) Volunteer co-ops
D) For-profit organizations
E) Mutual-benefit organizations
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Human Resource Management: Getting the Right People
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/182049
Sample Questions
Q1) A(n) ________ appraisal assesses employees on subjective attributes like attitude or leadership.
A) objective
B) self-
C) behavioral
D) trait
E) 360-degree
Q2) In an interview you are asked, "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" What type of interview were you experiencing?
A) behavioral-description
B) unstructured
C) structured
D) situational
E) conversational
Q3) Mediation is the process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Organizational Change and Innovation: Lifelong Challenges
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/182050
Sample Questions
Q1) Which of the following statements is true about the effectiveness of OD?
A) Managers should engage in organizational change for the sake of change to keep ideas fresh.
B) Change programs are more successful when they are oriented toward achieving quick short-term results only.
C) Change efforts should produce positive results, using multiple interventions, supported by management.
D) Single interventions are more focused and produce better results.
E) OD is more likely to succeed when top managers get out of the way and let middle-level managers lead the process.
Q2) This question has two parts; be sure to answer each.
First, describe the difference between proactive and reactive change, contrast how managers act in each type. Which type of change is better?
Second, imagine that you own a dog walking service, Pooches. How might you be proactive in terms of managing your business?
Q3) List at least five of ten reasons that employees resist change.
Q4) Describe what OD is and what it can be used for.
Q5) Define and describe the three types of change and provide an example of each.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/182093
Sample Questions
Q1) This question has two parts; be sure to answer both. First, name and describe at least four ways managers can reduce stressors that lead to employee burnout.
Next, describe how you might use these techniques to cope with the following situation: You are the CEO of Gray Enterprises, a highly successful advertising firm located in Boston. Your agency represents major clients worth tens of millions of dollars each year. Because the stakes are so high, account executives and creative directors work 70 to 80 hours a week, and they are stressed out most of the time. You want to do something to help your workers remain productive and focused while helping to prevent burnout.
Q2) Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in A) emotional stability. B) conscientiousness. C) agreeableness. D) extroversion. E) openness to experience.
Q3) List and describe the four traits of EI.
Q4) Using examples, define role overload, role conflict, and role ambiguity.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/182094
Sample Questions
Q1) Grant's manager just told his team about this year's contest, the winner of which will receive an all-expense paid trip to Taiwan. Grant does not like to travel to places where he can't speak the language, so he is not very enthusiastic. This reward has a high valence for Grant.
A)True
B)False
Q2) Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics EXCEPT
A) specific.
B) achievable.
C) linked to an action plan.
D) little or no feedback.
E) challenging.
Q3) Of the following, which is NOT a core job characteristic?
A) autonomy
B) skill variety
C) task significance
D) teamwork
E) task identity
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46611
Sample Questions
Q1) Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.
A)True
B)False
Q2) Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.
A) avoiding
B) collaborating
C) compromising
D) accommodating E) dominating
Q3) What are the differences between groups and teams? Provide an example of each in order to illustrate their differences.
Q4) List and explain the three main types of conflict in the workplace.
Q5) Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46612
Sample Questions
Q1) Because leaders need to devise effective solutions in short time spans with limited information, they need to have A) cognitive abilities.
B) interpersonal abilities. C) business skills.
D) conceptual skills.
E) strategic skills.
Q2) Explain what has been learned about transformational leadership through research.
Q3) ________ power results from one's specialized knowledge.
A) Legitimate
B) Expert C) Referent
D) Reward
E) Coercive
Q4) Describe how humility is a power trait. How do employees know a leader is humble? As a manager, discuss how you can use humility to manage others.
Q5) List at least four ethical things top managers should do to be effective transformational leaders.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46613
Sample Questions
Q1) Which of the following is NOT an element of an effective social media policy?
A) Encourage employees to post honest, bold, and even unpopular decisions.
B) Align social policy with the organization's culture.
C) Explain what is considered illegal.
D) Clarify what is confidential.
E) Create safe channels for employees to air their concerns before going online.
Q2) Which of the following should you do when attempting to improve communication?
A) Close your eyes.
B) Lick your lips or play with your hair.
C) Look away from the speaker.
D) Speak very slowly.
E) Maintain eye contact.
Q3) When a supervisor is afraid to voice an idea because she or he fears criticism, the result is a receiver barrier.
A)True
B)False
Q4) Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46614
Sample Questions
Q1) Kimberli manages employees at Mountaintop Ski Resorts. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ________ control.
A) bureaucratic
B) market
C) decentralized
D) autocratic
E) functional
Q2) A(n) ________ represents the profits or losses incurred by an organization.
A) expense budget
B) income statement
C) ratio analysis
D) capital expenditures budget
E) balance sheet
Q3) Controls allow top management to decentralize decision making at lower levels within the organization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Entrepreneurship
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/46615
Sample Questions
Q1) Your name is Joanne Warren, and you are writing a business plan for a coffee house that you plan to open in the downtown district of your city. Your business will be called A Cup of Joanne, and you plan to distinguish yourself from your competitors by offering blends from all around the world. You will also sponsor international coffee tastings and sell one-pound bags of freshly ground fair-trade coffee. The bank from which you are seeking to borrow $20,000 has asked you for a full business plan. ________ is/are not required in your business plan.
A) A market analysis
B) Interior decoration plans and merchandising
C) Sales strategies
D) Funding requirements and financial projections
E) A business description and organization
Q2) Identify and explain at least three ways in which self-employment differs from entrepreneurship. How might self-employment be the first step on the road to entrepreneurship?
Q3) What are the "Big Five" personality dimensions? In general, how do entrepreneurs rate on each of these dimensions? That is, what does research show to be the personality characteristics of successful entrepreneurs?
Q4) List and explain at least four possible sources of funding for start-ups.
To view all questions and flashcards with answers, click on the resource link above. Page 19