Human Resource Management
Pre-Test Questions
Course Introduction
Human Resource Management introduces students to the fundamental principles and practices involved in managing an organization's workforce. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, and labor relations. Students will explore the strategic role of HRM in achieving organizational goals, learn about legal and ethical issues in human resources, and develop practical skills in problem-solving and decision-making related to managing people effectively. Real-world case studies and contemporary challenges in HR, such as diversity, inclusion, and technology in HRM, are also discussed to prepare students for dynamic roles in the field.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
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11 Chapters
704 Verified Questions
704 Flashcards
Source URL: https://quizplus.com/study-set/3196 Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/63297
Sample Questions
Q1) The CHRP designation has an experience requirement-"ten or more years of professional experience in human resources within the last twenty years."
A)True
B)False
Answer: False
Q2) Managers and economists traditionally have seen human resource management as a necessary expense rather than as a source of value to their organization.
A)True
B)False
Answer: True
Q3) Which one of the following terms describes the best possible fit between a company's social system (people and how they interact)and its technical system (equipment and processes)?
A) Outsourcing
B) Self-service system
C) High-performance work system
D) Total quality management
E) Electronic human resource management
Answer: C
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Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63294
Sample Questions
Q1) A confidential,short term,counselling service for employees with personal problems is called a(n):
A) employee health and wellness program.
B) operations review.
C) employee assistance program (EAP).
D) job hazard analysis.
E) safety audit.
Answer: C
Q2) Discrimination may be direct or indirect.
A)True
B)False
Answer: True
Q3) Which of the following is NOT a designated employment equity group?
A) Women
B) Members of visible minorities
C) Elderly people
D) Persons with disabilities
E) Aboriginal peoples
Answer: C
Page 4
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Chapter 3: Analyzing Work and Designing Jobs
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/63293
Sample Questions
Q1) Jobs that involve teamwork or broad responsibility tend to require a structure based on functions.
A)True
B)False
Answer: False
Q2) A focus on efficiency alone can create jobs that are so simple and repetitive that workers ___________.
A) have additional time for development.
B) stay motivated.
C) see practical benefits.
D) see their work as meaningful.
E) get bored.
Answer: E
Q3) Flexitime is a scheduling policy that allows full-time workers to complete their weekly hours in fewer than five days.
A)True
B)False
Answer: False
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Chapter 4: Planning for and Recruiting Human Resources
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Succession planning is a particular type of workforce planning.
A)True
B)False
Q2) A comparison of the proportion of employees in protected groups with the proportion that each group represents in the relevant labour market is:
A) adverse treatment analysis.
B) workforce utilization review.
C) subgroup reconciliation.
D) discrimination analyses.
E) workforce planning.
Q3) Discuss the relative merits of internal versus external recruiting.
Q4) Which of the following recruiter characteristics do applicants tend to respond to most positively?
A) Warm and informative
B) Height and weight (approximately the same as the applicant)
C) Age (approximately the same as the applicant)
D) Personal grooming and dress
E) Taking on the role of an HR specialist
Q5) What is succession planning? What are the benefits of succession planning?
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Chapter 5: Selecting Employees
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The degree to which the selection method provides economic value greater than its cost refers to:
A) reliability.
B) utility.
C) validity.
D) generalizability.
E) profitability.
Q2) What capability is provided by an applicant tracking system?
A) Multilingual support for global locations.
B) Generating applicant confirmation letters.
C) Supporting data handling and report generation requirements.
D) Pre-screening applications and résumés for education,specific competencies,and experience.
E) All of the choices are capabilities provided by an applicant tracking system.
Q3) Identify and briefly discuss the criteria used to measure the effectiveness of selection methods.
Q4) Research has shown that interviews tend to be highly reliable,valid,and inexpensive.
A)True
B)False
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Chapter 6: Training, Learning, and Development
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) In this type of training,teams or work groups get an actual problem,work on solving it,commit to an action plan,and are accountable for carrying out the plan.
A) Experiential learning
B) Self-directed learning
C) Action learning
D) Team training
E) Coordination training
Q2) What is orientation (onboarding)and what does it prepare employees for? Why do organizations provide orientation?
Q3) Which of the following is NOT a factor that enhances employees' motivation to learn?
A) See potential benefits from the training program.
B) Are aware of their need to learn.
C) Belief that they are able to learn.
D) Lack the basic skills needed for participation in the training program.
E) All of the choices are factors that contribute to employees' motivation to learn.
Q4) Identify and demonstrate your knowledge of the five training evaluation measures.
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Chapter 7: Managing Employees Performance
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which purpose of performance management refers to how organizations use the system to provide information for day-to-day decisions about salary,benefits,and recognition programs?
A) Strategic
B) Administrative
C) Developmental
D) Career transition
E) Management
Q2) Which approach to performance feedback is considered superior?
A) Problem-solving
B) Tell-and-sell
C) Tell-and-listen
D) Tell-and-train
E) Tell-and-hide
Q3) Balanced scorecards are widely used in both the public and private sector.
A)True
B)False
Q4) Behavioural approaches to performance measurement tend to be valid.
A)True
B)False
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Chapter 8: Total Rewards
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64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/63288
Sample Questions
Q1) A value proposition considers the total value,current or prospective employees receive in exchange for contributing their time and energy to the company.
A)True
B)False
Q2) The procedure through which an organization compares its own practices to those of successful competitors is known as:
A) gainsharing.
B) commercial intelligence.
C) benchmarking.
D) profiling.
E) None of the choices are correct.
Q3) What type of program provides confidential counselling services to employees experiencing personal problems?
A) Employee wellness program
B) Disability insurance
C) Health spending account
D) Employee assistance program
E) Family-friendly benefits and services
Q4) What types of benefits are legally required?
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Chapter 9: Collective Bargaining and Labour Relations
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/63287
Sample Questions
Q1) The union organization process begins with:
A) consultation with management.
B) a membership application.
C) checkoff provision.
D) establishing a closed shop.
E) formation of a joint committee.
Q2) A craft union is characterized by which one of the following?
A) Members all have a particular skill or occupation.
B) Union leaders may try to limit the number of members in order to maintain high wages.
C) Members are linked by their work in a particular industry.
D) Members change unions more frequently than employers.
E) Both "members all have a particular skill or occupation" and "union leaders may try to limit the number of members in order to maintain high wages."
Q3) Describe three alternatives to strikes and lockouts that are used to resolve contracts.
Q4) Unions can be certified (voted in)and decertified (voted out).
A)True
B)False
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Chapter 10: Managing Human Resources Globally
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) Virtual expatriates are employees who never return to the home country,but rather spend their entire careers moving from one foreign assignment to another.
A)True
B)False
Q2) Cross-cultural competence requires the expatriate to be:
A) sensitive to the host country's cultural norms.
B) flexible enough to adapt to the host country's cultural norms.
C) strong enough to survive the culture shock of living in another culture.
D) sensitive to the host country's cultural norms,"flexible enough to adapt to the host country's cultural norms," and "strong enough to survive the culture shock of living in another culture."
E) only "sensitive to the host country's cultural norms" and "flexible enough to adapt to the host country's cultural norms."
Q3) Identify 5 topics that should be addressed to assess candidates' ability to adapt to a new global work environment.For each of the topics you identified what is at least one thing that you would be attempting to determine about the job candidate?
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Chapter 11: Creating and Sustaining High-Performance Organizations
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) Which one of the following is true of E-HRM?
A) E-HRM involves providing HR-related information over the Internet.
B) E-HRM is increasingly taking the form of social media applications.
C) E-HRM may combine company-specific resources on a secure intranet with links to other resources on the Internet.
D) E-HRM involves providing HR-related information over the Internet,"E-HRM is increasingly taking the form of social media applications," and "E-HRM may combine company-specific resources on a secure intranet with links to other resources on the Internet."
E) Only "E-HRM involves providing HR-related information over the Internet" and "E-HRM may combine company-specific resources on a secure intranet with links to other resources on the Internet."
Q2) One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
A)True
B)False
Q3) An HR dashboard provides an easy-to-scan review of HR performance.
A)True
B)False
Page 13
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