Human Resource Management
Pre-Test Questions
Course Introduction
Human Resource Management explores the essential functions and strategic importance of managing people within organizations. This course examines recruitment, selection, training, performance appraisal, compensation, labor relations, and legal considerations affecting the workplace. Students will learn how effective human resource practices contribute to organizational success, employee satisfaction, and compliance with labor laws. Through case studies and practical applications, the course emphasizes the development of skills in problem-solving, communication, and decision-making relevant to today's dynamic workforce environment.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
Source URL: https://quizplus.com/study-set/202
Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) The "triple-bottom-line" philosophy says that successful organizations focus on financial performance three times more often than do less successful organizations.
A)True
B)False
Answer: False
Q2) Knowledge management is an extension of:
A)the efficiency model of industrial engineering.
B)traditional accounting methods of measuring corporate assets.
C)microeconomic principles of supply and demand.
D)the organizational learning perspective of organizational behaviour.
E)the specialization achieved through the division of labour.
Answer: D
Q3) At present there is only one organizational behaviour perspective which adequately defines organizational effectiveness.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Studies comparing American and Canadian values indicate that
A)Canadians have lower tolerance for moral permissiveness than do Americans.
B)American values are closer to Francophone than Anglophone values.
C)American and Canadian values have become more similar in recent years.
D)All of the answers are correct.
E)None of the answers apply.
Answer: E
Q2) Employees are more likely to apply their personal values to their behaviour when A)those values conflict with the organization's values.
B)someone reminds them of those values.
C)the values are abstract.
D)All of the answers are correct.
E)None of the answers apply.
Answer: B
Q3) Employees who are conscientious tend to have higher levels of organizational citizenship.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2936
Sample Questions
Q1) Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.
A)True
B)False
Answer: True
Q2) Some of the knowledge required to develop a global mindset can be acquired through diversity training, instead of work experience.
A)True
B)False
Answer: True
Q3) A stereotype threat refers to a phenomenon whereby members of a stereotyped group are concerned that they might exhibit a negative feature of the stereotype.
A)True
B)False
Answer: True
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
Source URL: https://quizplus.com/quiz/2937
Sample Questions
Q1) Job satisfaction among Canadian employees is usually above the global average.
A)True
B)False
Q2) Emotional intelligence can be learned to some extent
A)True
B)False
Q3) People with higher neuroticism tend to experience more negative emotions
A)True
B)False
Q4) Emotions affect behaviour
A)directly.
B)through a person's beliefs.
C)through a person's beliefs and feelings.
D)through a person's feelings.
E)All of the answers are correct.
Q5) Emotional labour can be difficult for most of us, because it is difficult to conceal true emotions.
A)True
B)False
Q6) Explain how an employee's attitudes might be affected by cognitive dissonance.
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) Unlike needs hierarchy models, recent studies suggest that A)all needs are learned rather than formed from innate drives.
B)values, self-concept, and social identity influence a person's unique needs hierarchy.
C)everyone has the same needs hierarchy.
D)physiological and safety needs are always the lowest level needs.
E)people do not have a needs hierarchy.
Q2) Behaviour is intrinsically motivated when it is anchored in our innate drives for competence and autonomy.
A)True
B)False
Q3) Big Box Construction Company has received warnings from government safety inspectors that employees at some of its construction sites are not wearing the required safety helmets and noise-protection equipment. The company could lose these contracts if safety practices are not maintained. The company has warned employees that they could be fired if they don't wear the
Q4) The definition of employee engagement is still in debate.
A)True
B)False
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Companies should use individual-level performance-based pay when jobs are highly interdependent.
A)True
B)False
Q2) Many professional athletes use constructive thought processes to improve individual performance in sports.
A)True
B)False
Q3) Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.
A)True
B)False
Q4) Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.
A)True
B)False
Q5) Research suggests that job enlargement increases employee motivation.
A)True
B)False
Page 8
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Describe each of the three most widely studied heuristic biases presented in the text.
Q2) Creativity occurs by redefining the problem, not just by finding a unique solution to the existing problem.
A)True
B)False
Q3) Post-decisional justification gives people an excessively optimistic evaluation of their decisions, until they receive very clear and undeniable information to the contrary.
A)True
B)False
Q4) If a decision maker encounters the same problem several times, he or she can increasingly rely on nonprogrammed decision routines to solve the problem.
A)True
B)False
Q5) To make the best decisions, the number of employees involved should be minimized.
A)True
B)False
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
Source URL: https://quizplus.com/quiz/2941
Sample Questions
Q1) Taskwork behaviour refers to activities that are devoted to enhancing the quality of the interactions, interdependencies, cooperation, and coordination of teams.
A)True
B)False
Q2) Diverse teams have fault lines that may split the team into subgroups along gender, ethnic, or other dimensions.
A)True
B)False
Q3) The collective belief among team members of the team's capability to successfully complete a task refers to:
A)team efficacy.
B)collective delusion.
C)overconfidence.
D)member polarization effect.
E)none of the choices.
Q4) A team's effectiveness is partly measured by how well its members' needs are fulfilled
A)True B)False
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/2942
Sample Questions
Q1) Communication aids employee well-being
A)True
B)False
Q2) According to research on gender communication, women are more likely than men to
A)use communication to build relationships.
B)avoid interrupting.
C)seek advice from others.
D)use indirect requests.
E)They are more likely to do all of these things.
Q3) A workspace characterized by "hoteling," describes an environment where employees book workstations or meeting rooms, as opposed to being assigned dedicated individual offices.
A)True
B)False
Q4) Active listeners improve their sensing activities by
A)showing interest.
B)clarifying the message.
C)postponing evaluation.
D)organizing information.
E)They engage in all of the given activities.
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Guanxi is an expressive activity because being part of a close-knit network of family and friends reinforces one's self-concept.
A)True
B)False
Q2) Organizational politics tends to result in ________ among those affected by the tactics
A)reduced work effort
B)lower job satisfaction
C)a reduction in organizational citizenship
D)lower organizational commitment
E)All of the choices are correct.
Q3) Various studies consistently report that many job applicants falsify information on their resumé. This is an example of which influence tactic?
A)Networking
B)Impression management
C)Forming coalitions
D)Exchange
E)Persuasion
Q4) Why do people with diverse networks tend to be more successful job seekers?
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Organizational behaviour research is discovering that it is difficult to separate task conflict from relationship conflict. However, it is possible to minimize relationship conflict during task conflict episodes. Describe two strategies that would help a team of employees to reduce the level of relationship conflict while the team is engaging in task conflict. Your answer should also briefly explain why each strategy may be effective.
Q2) Mergers and acquisitions tend to increase conflict due to different values and beliefs.
A)True
B)False
Q3) Relationship conflict usually causes people to
A)rethink their assumptions and beliefs about the issue that is the source of conflict.
B)adapt their emotions to be more in line with those of the other party.
C)use logical analysis to resolve the conflict.
D)reduce communication and information sharing with the other party.
E)Do all of these.
Q4) Conflicts do not manifest due to differences about how to achieve a goal
A)True
B)False
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Page 13
Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
Source URL: https://quizplus.com/quiz/184622
Sample Questions
Q1) Path-goal theory argues that
A)leadership is relatively unimportant in organizations.
B)participative leadership is the most effective style of leadership.
C)the most effective leader behaviour depends on the situation.
D)supportive leadership is best where the employee's job is highly satisfying.
E)great leaders are born, not made.
Q2) Are transformational leaders charismatic leaders?
Q3) The implicit leadership perspective encourages potential leaders to act differently than what employees expect.
A)True
B)False
Q4) Leadership competencies identify leadership potential, not leadership performance. A)True
B)False
Q5) One of the reasons why transformational leaders are so successful at communicating their vision is because they use plain language and avoid symbols, and other vehicles that transcend language.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Organizations operating in diverse environments should
A)adopt a functional structure.
B)develop a set of formal rules and regulations specifically addressing what employees should do about that diversity.
C)centralize so that more decisions are made by top management alone.
D)adopt a divisional structure aligned with that diversity.
E)do none of these things.
Q2) Organic structures work better in rapidly changing environments.
A)True
B)False
Q3) Describe the limitations of the functional departmental structure.
Q4) What type of departmentalization should a large multinational organization adopt?
Q5) For which type of environment should organizations adopt an organic structure?
A)Dynamic environments
B)Munificent environments
C)Simple environments
D)Stable environments
E)Never; mechanistic structures are better than organic structures in all environments.
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Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The content of an organization's culture:
A)represents the relative ordering of rewards and status symbols found throughout the organization.
B)can be placed into one of five main types, such as a "mercenaries" or "communes".
C)is usually apparent as soon as a visitor walks in the front door.
D)is all of these things.
E)is none of these things.
Q2) A strong culture depends on a stable workforce.
A)True
B)False
Q3) Organizational culture defines what is important and unimportant in the company and, consequently, directs everyone in the organization toward the "right way" of doing things.
A)True
B)False
Q4) Every organization should discourage "tribal storytellers" since they are typically unproductive workers.
A)True
B)False
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Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Which of the following is NOT a feature of action research?
A)The goal is to bring about change.
B)The approach recognizes that organizations are open systems.
C)The change process should involve employees.
D)The change process tests theory.
E)The change process is most successful when people reveal their inner secrets.
Q2) The concepts of unfreezing and refreezing the system are mainly represented in:
A)appreciative inquiry.
B)Lewis's reaction research model.
C)Lewin's force field model.
D)customer-driven change.
E)the diffusion of change process.
Q3) Appreciative inquiry begins with dreaming-identifying the positive elements of the observed events or organization.
A)True
B)False
Q4) One reason why employees resist change is that they dislike predictable role patterns.
A)True
B)False
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