Human Resource Management
Pre-Test Questions
Course Introduction
Human Resource Management explores the strategic and operational roles of HR practitioners in modern organizations. The course examines key functions such as recruitment and selection, training and development, performance appraisal, compensation management, and employee relations. Emphasis is placed on aligning HR practices with organizational goals, fostering ethical and legal compliance, and adapting to evolving workplace dynamics. Through case studies, practical exercises, and current research, students gain insight into best practices and challenges in managing a diverse workforce, enhancing organizational effectiveness, and sustaining competitive advantage.
Recommended Textbook
Human Resource Management 15th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
A)Expansion
B)Globalization
C)Export growth
D)Diversification
Answer: B
Q2) According to the textbook, approximately what percentage of job seekers used Glassdoor during their job search to learn about a company they might apply for?
A)11%
B)32%
C)48%
D)70%
Answer: C
Q3) The SHRM human resource manager competencies include ethical practice, business acumen, and relationship management.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Equal Opportunity and the Law
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Sample Questions
Q1) Title VII forbids all testing of job applicants because testing systematically discriminates against certain protected classes.
A)True
B)False
Answer: False
Q2) Which of the following requires employers to make reasonable accommodations for disabled employees?
A)Civil Rights Act of 1991
B)Americans with Disabilities Act of 1990
C)Equal Pay Act
D)Disability Discrimination in Employment Act of 1967
Answer: B
Q3) Which of the following would LEAST likely foster diversity in the workplace?
A)changing the culture through diversity training education programs
B)appointing a small group of minorities to high-profile positions
C)recruiting minority members to the board of directors
D)using metrics to evaluate diversity programs
Answer: B
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4
Chapter 3: Human Resource Management Strategy and Analysis
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Sample Questions
Q1) When Apple opened its own Apple stores, this was an example of ________.
A)market penetration
B)concentration
C)vertical integration
D)consolidation
Answer: C
Q2) Although applicant tracking systems typically increase overall recruiting costs, the benefits of hiring high-performing employees are worth the investment for most firms.
A)True
B)False
Answer: False
Q3) A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.
A)True
B)False
Answer: False
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) Which of the following is the primary disadvantage of using interviews to collect job analysis data?
A)Interviews are a complicated method for collecting information.
B)Employees may exaggerate or minimize some information.
C)Interviews provide only general information about a worker's duties.
D)Interviews may require managers to reveal the job analysis function.
Q2) Quantitative approaches for collecting job analysis data are more appropriate than qualitative approaches when a manager seeks to compare jobs for pay purposes.
A)True
B)False
Q3) Questionnaires developed for the purpose of job analysis are always structured in the form of checklists so that the information can easily be entered into a database.
A)True
B)False
Q4) Conducting the job analysis is the sole responsibility of the HR specialist.
A)True
B)False
Q5) In a brief essay, compare and contrast job descriptions and job specifications.
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
A)True
B)False
Q2) Why is effective recruiting a challenge for many employers? What methods can employers use to effectively recruit a more diverse workforce?
Q3) Older workers usually have higher absenteeism rates compared to younger workers due to illness.
A)True
B)False
Q4) Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
A)employee referral campaigns
B)on-demand recruiting services
C)college recruiting
D)walk-ins
Q5) Why do employers turn to private employment agencies for assistance in recruiting? Provide at least four reasons for the use of such employment agencies.
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Chapter 6: Employee Testing and Selection
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Q1) Although inexpensive to develop, assessment centers are infrequently used by employers because such tests have a weak correlation with future job performance.
A)True
B)False
Q2) According to a survey, most employers who administer tests to applicants are measuring ________.
A)job skills
B)psychological behaviors
C)interpersonal behaviors
D)ethical opinions
Q3) There are five steps in the validation process beginning with analyzing the job and concluding with administering the test.
A)True
B)False
Q4) What is a management assessment center? What are some of the most common tasks conducted in management assessment centers?
Q5) How would an employer benefit from using both personality tests and situational tests when screening job applicants?
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Chapter 7: Interviewing Candidates
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Sample Questions
Q1) What are profiles? What role do profiles play in the employee selection process?
Q2) When interviewing an applicant with a disability who uses assistive technology, which of the following questions should NOT be asked?
A)Have you ever experienced any problems between your technology and an employer's information system?
B)How have you addressed any barriers or obstacles that you may have encountered in previous jobs?
C)What is the severity and exact nature of your disability and how does the technology assist you?
D)What specific technology have you successfully used in previous jobs that facilitated your work?
Q3) In a brief essay, discuss the effect of modern communications technology on interviews.
Q4) Which of the following traits is most likely to be assessed accurately during an interview?
A)intelligence
B)agreeableness
C)conscientiousness
D)emotional stability
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.
A)screen applicants based on ability
B)transfer skills more easily to the job
C)reduce training costs
D)determine appropriate pay scales
Q2) Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.
A)True
B)False
Q3) Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?
A)virtual learning systems
B)video-based simulations
C)multi-media training plans
D)intelligent tutoring systems
Q4) What is programmed learning and why is it used in organizations?
Q5) Describe elements of computer-based training and why it can be effective.
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Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) Kendra needs to rate five of her subordinates. She makes a chart of all possible pairs of employees for each trait being evaluated. Then, she indicates the better employee of each pair with a positive symbol on the chart. Finally, she totals the number of positive symbols for each employee. Which method of performance appraisal has Kendra most likely used?
A)graphic ranking scale
B)alternation ranking
C)paired comparison
D)forced distribution
Q2) Peer appraisals have been shown to result in a ________.
A)reduction of social loafing
B)reduction of group cohesion
C)decrease in task motivation
D)decrease in group satisfaction
Q3) Formal performance appraisals have been eliminated by almost all major firms and replaced by daily assessments by peers in addition to extensive training opportunities.
A)True
B)False
Q4) What are the essential steps of the performance appraisal process?
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Chapter 10: Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Which of the following is the main difference between coaching and mentoring?
A)Coaching focuses on work-related behaviors.
B)Mentoring focuses on teamwork related skills.
C)Coaching focuses on teaching daily tasks.
D)Mentoring is more effective for women.
Q2) What steps can an employer take to enhance the career development needs and promotional prospects of its female employees?
Q3) In a brief essay, discuss the four decisions that affect a firm's promotion process.
Q4) In a brief essay, discuss the roles and responsibilities of managers, mentors, and coaches in an employee's career development.
Q5) Apex Carpet has a very high voluntary turnover rate, which executives at the firm want reduced. Which of the following should Apex most likely do first in its attempt to retain top-performing employees?
A)administer attitude surveys to all employees
B)provide an across-the-board wage increase
C)evaluate the firm's promotion methods
D)develop online training courses
Q6) How can firms benefit from retirement planning programs?
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Chapter 11: Establishing Strategic Pay Plans
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Sample Questions
Q1) Competency-based pay systems offer employers more flexibility but are less efficient than traditional job evaluation methods.
A)True
B)False
Q2) When using the job evaluation method of job classification, raters categorize jobs into groups of similar jobs called ________.
A)classes
B)sections
C)grades
D)cohorts
Q3) Jason is an information systems technician in a town in North Carolina with a population of 100,000. He receives an annual salary of $35,000. He recently found out that a nearby town with a similar population pays people in the same position $40,000 annually. With which form of equity is Jason most concerned?
A)distributive
B)procedural
C)internal
D)external
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13
Chapter 12: Pay for Performance and Financial Incentives
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Q1) Cash, stock, stock options, stock appreciation rights, and phantom stock are known as "golden handcuffs" because they are long-term incentives for executives.
A)True
B)False
Q2) Behavior modification is based on the idea that people will repeat behavior for which they are punished.
A)True
B)False
Q3) According to Vroom's theory, if expectancy, instrumentality, or valence is equal to zero, there will be no employee motivation.
A)True
B)False
Q4) Research indicates that employee stock ownership plans most likely ________.
A)encourage employees to retire too early
B)place firms at greater risk for employee lawsuits
C)increase employee commitment
D)encourage transparency within global organizations
Q5) Explain the advantages of employee stock ownership plans.
Q6) Describe what a Scanlon Plan is and its 5 major elements.
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Chapter 13: Benefits and Services
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Sample Questions
Q1) Legally required benefits, such as unemployment insurance, are more costly to employers than health insurance.
A)True
B)False
Q2) Because health care coverage is one of the most expensive benefits employers provide, many employers are trying to cut costs. What are some strategies for minimizing costs associated with employee health care?
Q3) Disability insurance provides income protection for salary loss due to illness or accident.
A)True
B)False
Q4) Which of the following requires that pension rights be vested and protected by the Pension Benefits Guarantee Corporation?
A)Economic Growth and Tax Relief Conciliation Act
B)Employee Retirement Income Security Act
C)Job Creation and Worker Assistance Act
D)Social Security Act
Q5) What are vested funds? What is the difference between cliff vesting and graded vesting?
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Chapter 14: Building Positive Employee Relations
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Q1) A firm's code of ethics outlines its mission, vision, appraisal system, and hiring policies.
A)True
B)False
Q2) What can you do as an HR manager to ensure that you hire ethical employees?
Q3) Which component of organizational justice refers to the fairness and justice of a decision's result?
A)distributive justice
B)procedural justice
C)normative justice
D)interpersonal justice
Q4) What is the "Bad Apples, Bad Cases, and Bad Barrels" way of looking at ethics in organizations? Describe each category.
Q5) The standards an individual uses to decide what his or her conduct should be are known as social responsibility.
A)True
B)False
Q6) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
Page 16
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) The term ________ describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
A)termination at will
B)right to work
C)open shop
D)free labor
Q2) Which of the following was established by the Wagner Act?
A)Labor Management Relations Board
B)National Labor Relations Board
C)Knights of Labor
D)AFL-CIO
Q3) Which of the following best explains a major reason why union membership in the United States has fallen in the last 50 years?
A)Legislation provides workers with protections that were once exclusive to unions.
B)Union members earn less on average compared to non-union members.
C)Union membership is too expensive for most blue-collar workers.
D)Foreign-owned manufacturers will not hire union members.
Q4) What are the ways that an employer can lose an NLRB election?
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17
Chapter 16: Safety, Health, and Risk Management
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Sample Questions
Q1) Which term refers to systematically identifying and eliminating workplace dangers by focusing on the relationship between the worker, the task, the tools, and the work environment?
A)occupational safety program
B)job hazard analysis
C)operational safety review
D)risk management
Q2) If your employees are traveling to and from international destinations, which of the following is the most appropriate option for preventing the entry or spread of an infectious disease?
A)dismissing the workers from their positions
B)denying workers facility access for ten days
C)sending workers to a nearby hospital
D)offering workers a light-work option
Q3) What steps can employers take to prevent the entry or spread of infectious diseases in the workplace?
Q4) What steps are involved in a basic industrial hygiene program?
Q5) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
18
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Chapter 17: Managing Global Human Resources
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Q1) What are the major steps in establishing a global pay system?
Q2) Which of the following is the primary disadvantage of using expatriates to fill foreign subsidiary management positions?
A)high costs associated with relocation
B)time and effort required for training
C)inability to create short-term results
D)security concerns
Q3) Codetermination means that employees have a legal right to voice opinions and preferences in setting company policies.
A)True
B)False
Q4) As in the U.S., collective bargaining in Western Europe typically occurs at the plant level rather than at the industry level.
A)True
B)False
Q5) One negative of expatriates is that they can focus too much on short-term results.
A)True
B)False
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Chapter 18: Managing Human Resources in Small and Entrepreneurial Firms
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Q1) Which of the following terms refers to an outside vendor that manages HR functions for small businesses?
A)professional employer organization
B)human resource outsourcer
C)employee leasing firm
D)all of the above
Q2) Approximately one-third of people working in the U.S. are employed by small firms.
A)True
B)False
Q3) Which of the following is the most likely result of treating family and non-family employees at a small business differently?
A)communication difficulties
B)benefits discrepancies
C)union involvement
D)poor morale
Q4) According to Stephen Covey, what can small businesses do to provide job-related training without actually establishing expensive formal training programs?
Q5) How does HR management differ in small and large firms?
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