Human Resource Management
Practice Questions
Course Introduction
Human Resource Management explores the strategies, policies, and practices that organizations use to effectively recruit, develop, motivate, and retain employees. This course covers essential HR functions such as job analysis, workforce planning, recruitment and selection, training and development, performance management, compensation and benefits, and labor relations. Students will examine the legal and ethical considerations in managing people, understand the role of HR in supporting organizational goals, and analyze contemporary challenges such as diversity, globalization, and technologys impact on the workplace. Through case studies and practical applications, the course prepares students to understand and address real-world human resource issues in various organizational settings.
Recommended Textbook
Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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Chapter 1: Managing Human Resources Today
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Sample Questions
Q1) All of the following are a line manager's responsibilities for effective HR management EXCEPT ________.
A) advising upper management
B) controlling labor costs
C) developing employees
D) orienting new employees
Answer: A
Q2) Which of the following assist top management in top-level issues such as developing the personnel aspects of the company's long-term strategic plan?
A) centralized HR units
B) corporate HR teams
C) embedded HR units
D) HR consulting firms
Answer: B
Q3) Extensive travel is required of recruiters,compensation managers,and job analysts.
A)True
B)False
Answer: False
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) Which amendment to the U.S.Constitution states,"no person shall be deprived of life,liberty,or property,without due process of the law"?
A) First
B) Fifth
C) Tenth
D) Thirteenth
Answer: B
Q2) Which of the following is NOT considered sexual harassment?
A) unwelcome sexual advances that create an intimidating work environment
B) verbal conduct of a sexual nature which unreasonably interferes with job performance
C) mutually consensual physical conduct of a sexual nature between co-workers
D) requests for sexual favors made implicitly as a condition of employment
Answer: C
Q3) Only an aggrieved individual can file job discrimination charges against a business.
A)True
B)False
Answer: False
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4
Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) Employees' skills and commitment create a competitive advantage in service industries,but technology is the primary key to a competitive advantage in manufacturing industries.
A)True
B)False
Answer: False
Q2) Marriott Hotels is considering the acquisition of a furniture-making business.What type of strategy is Marriott most likely pursuing?
A) consolidation
B) diversification
C) concentration
D) geographic expansion
Answer: B
Q3) Firms that open facilities overseas are implementing a functional strategy of geographic expansion.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) Which of the following data collection techniques would be most useful when writing a job description for a software engineer?
A) analyzing organization charts
B) interviewing employees
C) developing process charts
D) observing employees
Q2) A jobholder's authority to hire new employees or discipline department personnel would most likely be found in the ________ section of a job description.
A) job summary
B) responsibilities and duties
C) job specification
D) standards of performance
Q3) All of the following are ways to compile information on the knowledge,skills,ability,and other characteristics a job requires EXCEPT a ________.
A) job profile
B) task statement
C) competency model
D) job requirements matrix
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6
Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Which of the following is LEAST likely to be considered by employers during the process of workforce planning?
A) personnel needs
B) organizational culture
C) supply of inside candidates
D) supply of outside candidates
Q2) When constructing a job advertisement,all of the following are aspects of the AIDA guide EXCEPT ________.
A) attracting attention to the ad
B) developing interest in the job
C) prompting applicant action
D) implying applicant challenges
Q3) Which of the following is an advantage of college recruiting?
A) access to a source of management trainees
B) inexpensive method of screening applicants
C) highly effective candidate screening process
D) minimal preparation required by firms
Q4) In a brief essay,discuss how EEO laws affect both recruitment and the information requested on job application forms.
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Chapter 6: Selecting Employees
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Sample Questions
Q1) Effective employee screening will most likely ________.
A) improve team management skills
B) eliminate negative office politics
C) identify valid and reliable test procedures
D) reduce dysfunctional workplace behaviors
Q2) Which assessment method has a high development cost?
A) cognitive ability tests
B) job knowledge tests
C) structured interviews
D) integrity tests
Q3) How can the validity of a personnel test be determined? What types of personnel tests rate high and low in validity?
Q4) How can background checks and preemployment tests help firms save both money and time?
Q5) ________ tests include tests like finger dexterity,manual dexterity,and reaction time.
A) Motor ability
B) Personality
C) Achievement
D) Interest
Page 8
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) What role does evaluation play in the training and development process? What training outcomes are typically measured?
Q2) Which of the following would most likely occur during the implementation stage of a training program?
A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees
Q3) Which of the following enables employers to schedule,deliver,and manage online training?
A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems
Q4) According to surveys,which of the following is NOT considered a type of simulated learning?
A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts
Page 9
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings.
A)True
B)False
Q2) Which of the following enables supervisors to improve productivity by monitoring online activity?
A) online management assessment center
B) digitized high-performance work center
C) electronic performance monitoring system
D) computerized performance appraisal system
Q3) Firms that use performance management are more likely to keep employee performance on track through the use of ________.
A) rewards
B) punishments
C) job enlargements
D) job postings
Q4) Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?
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Chapter 9: Managing Careers
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Sample Questions
Q1) Which of the following terms refers to a systematic process by which a terminated employee is trained and counseled in how to perform a self-appraisal and secure a new position?
A) exit interview
B) outplacement counseling
C) job counseling fair
D) discharge interview
Q2) The psychological contract between employers and employees identifies the ________ of each party.
A) long-term goals
B) expectations
C) ethical morals
D) opportunities
Q3) Which of the bases for dismissal is defined as the persistent failure to complete assigned duties or to meet prescribed standards on the job?
A) misconduct
B) unsatisfactory performance
C) lack of qualifications for job
D) changed requirements of job
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Page 11
Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) Mark's employer uses a competency-based pay system,so Mark is paid for his skills and knowledge rather than his job responsibilities.
A)True
B)False
Q2) Which 1931 law allows the secretary of labor to set wage rates for laborers employed by contractors working for the federal government?
A) Title VII
B) Davis-Bacon Act
C) Fair Labor Standards Act
D) Walsh-Healey Public Contract Act
Q3) Which of the following employees would most likely be categorized as nonexempt?
A) Anna, a registered nurse who earns $59,000/year
B) Bob, a teacher who earns $56,000/year
C) Carol, a bookkeeper who earns $23,000/year
D) Dave, a taxi driver who earns $20,000/year
Q4) What federal laws stipulate how employers compensate employees? How does an employer determine the monetary value of a job?
Q5) What is broadbanding? Why and how do firms use broadbanding?
Q6) Why do employers use pay ranges for each pay grade?
Page 12
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Chapter 11: Pay for Performance and Employee Benefits
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Q1) Which term refers to payments a firm makes related to changes in company ownership?
A) pension plan
B) annual bonus
C) golden parachute
D) retirement perks
Q2) What are the advantages of employee stock ownership plans?
Q3) Tyrone,a data entry clerk,is paid a basic hourly rate.He receives an extra percentage of his rate when his productivity is above normal.Which incentive plan is most likely used by Tyrone's employer?
A) standard merit pay
B) standard hour plan
C) straight piecework
D) variable pay
Q4) Which of the following is the primary benefit of employee stock ownership plans?
A) Employees have voting rights in firm decisions.
B) Firms pay distribution taxes for employees prior to retirement.
C) Firms may borrow against employee stock held in trust.
D) Employees are able to diversify their investments.
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Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) Which activity involves establishing and maintaining positive employee-employer relationships?
A) employee relations
B) succession planning
C) employee development
D) human resource management
Q2) Which of the following actions would most likely reduce an employee's chances of becoming a bullying victim?
A) acting less intelligent
B) team-building training
C) joining social media websites
D) working on independent projects
Q3) Moral disengagement frees people from the guilt they would normally feel after violating their ethical standards.
A)True
B)False
Q4) The purpose of discipline is to encourage employees to behave sensibly at work.
A)True
B)False
Q5) How can an employer use communication tools to improve employee relations?
Page 14
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Chapter 13: Labor Relations and Collective Bargaining
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Q1) What are the theories regarding why workers unionize? What are some of the activities that employers and supervisors can and cannot do during unionizing efforts?
Q2) In which human resource activity does a typical labor agreement NOT give the union a role?
A) recruitment
B) selection
C) dismissal
D) appraisals
Q3) When representatives of Ford's management and the autoworkers' union meet to negotiate a labor agreement,which of the following is most likely occurring?
A) collective bargaining
B) featherbedding
C) union salting
D) certification
Q4) Identify the five labor practices used by employers that the Wagner Act deemed unfair and considered "statutory wrongs."
Q5) What is the meaning of union security and what are the five types of union security possible? Explain each type.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Q1) Which of the following factors is LEAST likely to contribute to accidents at work?
A) high workplace temperature
B) hostile co-workers
C) day of the week
D) time of day
Q2) Co-workers are primarily the perpetrators of workplace violence.
A)True
B)False
Q3) Which of the following will most likely increase as a result of employees experiencing significant job stress?
A) performance
B) punctuality
C) work quality
D) health care costs
Q4) Heart disease,accidents,depression,anxiety,and early onset Alzheimer's disease have been linked to job stress.
A)True
B)False
Page 16
Q5) How can accidents in the workplace be prevented? List and describe five ways.
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