Human Resource Management Practice Exam
Course Introduction
Human Resource Management explores the strategies and practices organizations use to effectively recruit, hire, develop, motivate, and retain employees. The course covers core concepts such as workforce planning, job analysis, talent acquisition, training and development, performance management, compensation and benefits, labor relations, and legal aspects of HR. Students will examine the impact of human resource practices on organizational effectiveness, employee satisfaction, and compliance with laws and regulations. Through case studies and practical exercises, participants develop skills necessary for managing diverse workforces and addressing contemporary HR challenges in a rapidly changing business environment.
Recommended Textbook Management 12th Edition by Ricky
W. Griffin
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Page 2
Chapter 1: Managing and the Managers Job
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Sample Questions
Q1) All of the following are physical resources EXCEPT
A) raw materials.
B) a robotic welder.
C) labor used in production.
D) an inventory of finished goods.
E) an office building.
Answer: C
Q2) The fact that managers use four classes of inputs to perform organizational processes suggests that management is
A) resource-based.
B) an ineffective process.
C) an inefficient process.
D) a conversion process.
E) not using its environment wisely.
Answer: A
Q3) To be a successful manager,good interpersonal skills are essential.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) Which of the following statements BEST describes the human relations view of management?
A) U.S.productivity exceeds that of any other country.
B) Highly paid workers will be more productive.
C) Groups are NOT as productive as the same number of individuals working independently.
D) Happy workers are productive workers.
E) Minorities and women are equally productive to white males.
Answer: D
Q2) Nipurna is a high school guidance counselor.Nipurna is well liked by the staff and students whom she supervises.She recognizes that they have excellent problem-solving skills and are committed to excellence.She lets the people she supervises assume as much responsibility as they are capable of handling.It would appear that she
A) takes a Theory Z approach to management.
B) uses ideas from scientific management.
C) believes in McGregor's approach to managing people.
D) uses the qualitative perspective of management.
E) is applying principles from management science.
Answer: C
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Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) Managers can disregard the general environment because it is vague,imprecise,and long term.
A)True
B)False
Answer: False
Q2) The overall health and vitality of the economic system in which the organization operates
A)Economic dimension
B)Technological dimension
C)Sociocultural dimension
D)Political-legal dimension
E)International dimension
Answer: A
Q3) A joint venture
A)Direct influence
B)Organization design
C)Strategic response
D)Mergers,takeovers,acquisitions,and alliances
E)Information management
Answer: D
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Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) Companies that take a(n)____ stance to social responsibility cross the ethical or legal line that separates acceptable from unacceptable practices,and often deny or cover up their actions.
A) accommodative
B) reactive
C) participative
D) defensive
E) obstructionist
Q2) If competitors from different countries are giving bribes to get contracts in developing countries,it is acceptable under U.S.law that a U.S.company can do the same if it can show competitive reasoning.
A)True
B)False
Q3) A corporate social audit is a formal and thorough analysis of the effectiveness of a firm's social performance.
A)True
B)False
Q4) How does the Sarbanes-Oxley Act affect ethical leadership?
Q5) When a company does a social audit,what does it need to review?
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) United States farmers are the biggest producers of corn.China's demand for corn has increased.The U.S.is a corn ____.
A) importer
B) direct investor
C) global sourcer
D) exporter
E) joint venturer
Q2) Most MNCs use direct investment exclusively because they are so big they can afford to buy companies.
A)True
B)False
Q3) A developing country in South America offers your firm a construction subsidy if you build your new plant there.This is an example of
A) an economic challenge for international managers.
B) a control on international trade.
C) a mature infrastructure.
D) a bribe.
E) an incentive for international trade.
Q4) Quotas are the most common form of ____________________.
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) Derived from the mission statement
A)Mission statement
B)Operational plans and goals
C)Strategic plans and goals
D)Tactical plans and goals
Q2) After Greece accumulated massive debt and voters rejected the bailout terms demanded by Greek creditors,uncertainty for the European Union and the Euro increased.Investors and strategists developed ____ plans for a possible Greek exit from the EU.
A) strategic
B) tactical
C) long-range
D) contingency
E) integrated
Q3) Time frames vary widely from industry to industry.
A)True
B)False
Q4) Rules and regulations eliminate some decision making.
A)True
B)False
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Facebook has high market share and high market growth rate,which would make it a
A) star
B) question mark
C) dog
D) cash cow
E) rising star
Q2) Wounded Warrior Project spends a lot of money telling the stories of wounded veterans.There are many nonprofits helping veterans,but WWP is the most well known with celebrity involvement and advertising.WWP is using a ____ strategy.
A) differentiation
B) cost leadership
C) reactor
D) defender
E) guerrilla
Q3) Proper emphasis in accounting and finance is pivotal to a(n)____________________ strategy.
Q4) How will organizational culture affect business strategy implementation?
Q5) Virtually all large businesses in the United States use ____________________.
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Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) Chem decides the order of speakers at a conference
A)Programmed decision
B)Nonprogrammed decision
Q2) The CEO of a company decided to leave Connecticut because the taxes were some of the highest in the country.He limited the search for a new location to Georgia,South Carolina,and North Carolina because taxes are much better there and the cost of living is about 20 percent cheaper.Some employees felt there were more factors to consider.The CEO engaged in
A) satisficing.
B) equifinality.
C) bounded efficiency.
D) optimization.
E) nominal decision making.
Q3) Does not meet face to face as a group
A)Delphi group
B)Interactive group
C)Nominal group
Q4) Enrique invites the media to a hospital charity function
A)Programmed decision
B)Nonprogrammed decision
Page 10
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Chapter 9: Managing Start-Ups and New Ventures
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Sample Questions
Q1) Cisco shifting one third of engineers to Internet video projects
A)Niche
B)Identifying new markets
C)First-mover advantage
Q2) Where should she go for a loan if she is unable to get private financing at reasonable terms?
A)Active Corps of Executives (ACE)
B)Service Corps of Retired Executives (SCORE)
C)Small Business Development Center (SBDC)
D)Small Business Institute (SBI)
E)Small Business Administration (SBA)
F)The National Association of Women Business Owners (NAWBO)
Q3) In which of the following ventures would a small business operator be most effective?
A) Construction
B) Transportation
C) Services
D) Manufacturing
E) Wholesale
Q4) Describe the role of entrepreneurship in society.
Page 11
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) ____ is defined as clear and distinct lines of authority among all positions in an organization.
A) Autonomy
B) Delegation
C) Chain of command
D) Span of management
E) Departmentalization
Q2) The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of
A) decentralization.
B) span of management incrementing.
C) unity of command.
D) departmentalization.
E) delegation.
Q3) Describe departmentalization at a public school district.Find examples of each type.
Q4) Describe the three levels of interdependence and the coordination techniques that are appropriate for each one.
Q5) If new problems arise frequently,a manager's span will be
12
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Chapter 11: Managing Organization Design
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Sample Questions
Q1) The Siemens sectors are industry,energy,healthcare,and infrastructure,which all require strong engineering.Siemens uses related diversification.The divisions are
A) integrated.
B) relatively stable.
C) mechanistic.
D) differentiated.
E) autonomous.
Q2) Which of the following is an advantage associated with the matrix design?
A) It is flexible.
B) It facilitates managerial planning.
C) It improves motivation.
D) It promotes the development of human resources.
E) All of these choices
Q3) Woodward considered continuous-process technology simple compared to large-batch technology.
A)True
B)False
Q4) Briefly describe the special design issues faced when a company "goes international."
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Chapter 12: Managing Change and Innovation
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Sample Questions
Q1) Departmentalization
A)Organization structure and design
B)Technology and operations change
C)People change
Q2) Once Mercedes-Benz decided it was going to move its headquarters,it wanted to find a site with lower business taxes,lower cost of living for employees,and better quality of life for employees.Mercedes was at which step in the comprehensive organization change model?
A) Recognize the need for change
B) Set goals for change
C) Diagnose what brought on the need for change
D) Select a change technique
E) Evaluate the results
Q3) Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.
A)True
B)False
Q4) ERP is a(n)____________________ change.
Q5) List and briefly describe six organization development interventions.
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) The Hewlett Packard board discussed replacing the CEO with a board member.This is an example of
A) internal recruiting.
B) external recruiting.
C) internal and external recruiting.
D) want ads.
E) forecasting demand.
Q2) Interviews are sometimes poor predictors of success because of A) stress.
B) structure.
C) less structure.
D) personality assessment.
E) personal biases.
Q3) Miguel recently gave a great presentation.As his boss completes his annual performance evaluation,she keeps thinking about the presentation.She is committing recency error.
A)True
B)False
Q4) Most people associate unions with the ____________________ sector,but they are beginning to show up in newer industries as sell.
Page 15
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Flashcards
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Sample Questions
Q1) Stress may be defined as
A) the result of diminishing capacities.
B) an uncommon but serious reaction to too much change.
C) a physical or psychological response to strain.
D) an environmental force that affects performance.
E) pressure on the worker.
Q2) Are you a Type A or Type B personality? Do you want to stay that way? Why?
Q3) The lighting in a room can cause stress.
A)True
B)False
Q4) Openness
A)Severine
B)Eric
C)Both Severine and Eric
D)Neither Severine nor Eric
Q5) In the workplace,stress is always disruptive.
A)True
B)False
Q6) People try to maintain ____________________ among the three components of their attitudes as well as among all their attitudes. Page 16
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Many high school administrators have been concerned about the attention given athletes and the fact that students who are high academic achievers have been ignored.As a result,some high schools have instituted a Renaissance Program.With this program,students are rewarded for good grades with close parking,free tickets to sporting events,free meals,and coupons from community businesses.Students who were not athletes are motivated to succeed.Renaissance Programs use
A) alternative work arrangements.
B) work redesign.
C) behavior modification.
D) attribution theory.
E) two-factor theory of motivation.
Q2) Reinforcement schedules based on behaviors are called ratio reinforcement schedules.
A)True
B)False
Q3) We want to improve on-time service by three percent in the next six months
A)Goal specificity
B)Goal difficulty
C)Goal commitment
D)Goal acceptance
Page 18
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Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) Referent power is usually associated more with leadership than with management.
A)True
B)False
Q2) Facebook CEO Mark Zuckerberg struck a deal with Spotify CEO Daniel EK for online music service.As CEOs they have ____ power.
A) coercive
B) legitimate
C) inspirational
D) referent
E) reward
Q3) The Michigan studies concluded that the best leader is
A) job-centered.
B) employee-centered.
C) neither job- nor employee-centered.
D) contingent on the situation.
E) charismatic.
Q4) A vision to see a need
A)Manager
B)Leader
C)Both manager and leader
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) Which of the following statements about the grapevine is FALSE?
A) It can be used to transmit information quickly.
B) It builds a sense of togetherness.
C) It is a useful way to transmit confidential information.
D) It may extend beyond the organizational boundaries.
E) It is often used as a way to get power.
Q2) Language differences
A)Individual barriers
B)Organizational barriers
Q3) Meaning,encoding,transmission,and decoding are the elements of A) networking.
B) MIS.
C) communication.
D) panel discussions.
E) negotiation.
Q4) List the individual barriers to communication.How can you overcome them?
Q5) Body language accounts for about 25 percent of the content of the message.
A)True
B)False
Page 20
Q6) How does management by walking around affect the grapevine?
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?
A) Role conflict
B) Role ambiguity
C) Quantitative role overload
D) Qualitative role overload
E) Dissonance
Q2) Define the following terms: (a)norm, (b)norm variation, (c)norm conformity, (d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?
Q3) Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive is trying to decrease
A) intrarole conflict.
B) role ambiguity.
C) role unreliability.
D) storming.
E) interrole conflict.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) Limiting the accumulation of error
A)FedEx only
B)JetBlue only
C)Both organizations
D)Neither organization
Q2) The nonmonetary budget that focuses on the hours of direct labor available for use is the ____________________ budget.
Q3) Briefly describe the strengths and weaknesses of budgeting.
Q4) Which of the following statements about financial audits is TRUE?
A) They are independent appraisals.
B) They may be internal or external to the organization.
C) They may be used to monitor accounting,financial,and operating systems within an organization.
D) They may be conducted on a continual or an intermittent basis.
E) All of these choices
Q5) Movie screening before release
A)Preliminary controls
B)Screening controls
C)Postaction controls
Q6) Explain the purpose of control.
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) ____________________ creates form utility.
Q2) Describe how the improvement of service technology has impacted you.
Q3) Use product-service mix,capacity,and facilities to describe your college or university.
Q4) Shopping malls bring together the customer and the product.They create ____________________ utility.
Q5) The hotel room feels new even though it is five years old
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality
Q6) Pipeline inventory controls purchasing.
A)True
B)False
Q7) Compare and contrast the utility of Apple and the National Park Service.
Page 24
Q8) The productivity of a country is the ____________________ productivity.
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