Human Resource Management Practice Exam
Course Introduction
Human Resource Management focuses on the strategies, processes, and practices involved in effectively managing people within organizations. The course covers key topics such as recruitment, selection, training and development, performance appraisal, compensation, labor relations, and legal aspects of employment. Through theoretical frameworks and practical case studies, students gain insights into how HR professionals contribute to the achievement of organizational objectives by fostering a productive, diverse, and positive work environment. Emphasis is also placed on current trends and challenges in HRM, such as globalization, technological advancements, and ethical considerations.
Recommended Textbook Management 10th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Leading is the use of influence to motivate employees to achieve organizational goals.
A)True
B)False
Answer: True
Q2) Conceptual skills are especially important for ____________________ managers.
Answer: top
Q3) One of the roles that a small business manager may emphasize over their counterpart in a large organization is ____.
A)information processing
B)spokesperson
C)liaison
D)resource allocator
E)leader
Answer: B
Q4) Managerial activity is often characterized by routine,continuity,and lengthy time-frame.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) According to Fayol,similar activities in an organization should be grouped together under one manager.This administrative principle is known as
Answer: unity of direction
Q2) Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
A)True
B)False
Answer: True
Q3) A process whereby companies find out how others do something better than they do and then try to imitate or improve on it refers to outsourcing.
A)True
B)False
Answer: False
Q4) Organization development is a specific set of management techniques based in the behavioral science approach.
A)True
B)False
Answer: True
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The economic dimension of the general environment represents the demographic characteristics.
A)True
B)False
Answer: False
Q2) A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery.What dimension of the external environment has influenced these upgrades?
A)Technological
B)Legal-political
C)Task
D)Sociocultural
E)Economic
Answer: B
Q3) The ____________________ culture places high value on HR,and the organization may be characterized by a caring,family-like atmosphere.
Answer: involvement
Q4) List the five dimensions of the general environment.
Answer: Technological,sociocultural,economic,legal/political,and international.
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) A value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity refers to
Q2) Exchange rates are included in which of the following international environments?
A)The legal-political sector
B)The economic environment
C)The sociocultural environment
D)The barter system environment
E)The government sector
Q3) MNCs that are oriented toward the markets of individual foreign host countries are considered ____________________.
Q4) Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States.Carrie's would be considered a
A)foreign national.
B)wealth company.
C)multinational corporation.
D)globalization corporation.
E)None of these.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) List the four responsibilities of corporate social performance.
Q2) Free choice lies between the domains of codified law and ethics.
A)True
B)False
Q3) Any group within or outside the organization that has a stake in the organization's performance is called
A)a supplier.
B)an international customer.
C)a stakeholder.
D)OPEC.
E)a trade association.
Q4) A group of executives assigned to oversee the organization's ethics by ruling on questionable issues and disciplining violators is referred to as a(n)_________.
Q5) The ________ approach to ethical decision making says that moral behavior stems from personal virtues.
Q6) __________ is the code of moral principles and values that govern the behaviors of a person or group with respect to what is right or wrong.
Q7) Explain the concept of a stakeholder and list five common stakeholders.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) By ____________________,an entrepreneur has the advantage to develop and design the business in his/her own way.
Q2) The drawback(s)of proprietorship include
A)the unlimited liability of the partners.
B)conflicts with partners.
C)existence regardless of whether the owners live or dies.
D)difficulty in obtaining financing.
E)complexity and cost.
Q3) All of these are entrepreneurial characteristics EXCEPT A)self-confidence.
B)tolerance for ambiguity.
C)external locus of control.
D)high energy level.
E)awareness of passing time.
Q4) To succeed in the competitive online market,aspiring entrepreneurs need to identify a market niche that isn't being served by other companies.
A)True
B)False
Q5) Briefly define and compare internal and external locus of control.
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) A(n)____________________ is a blueprint for goal achievement and specifies the necessary resource allocations,schedules,tasks,and other actions.
Q2) ____________________ describes the organization's reason for existence.
Q3) The ABC Corporation should create a crisis management group that is not cross-functional,but does work together well under pressure.
A)True
B)False
Q4) Roxanne is a manager at Geronimo Gaming.She recently attended a seminar on goal setting.She wishes to use goals to provide a sense of direction to her staff.She is using goals as
A)a way to legitimize her department.
B)a source of motivation.
C)a standard of performance.
D)a guide to action.
E)impress others.
Q5) The most difficult step in an MBO process is reviewing progress.
A)True
B)False
Q6) In what ways do plans and goals benefit an organization?
Page 9
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) Briefly discuss Porter's three competitive strategies.
Q2) List Porter's competitive forces.
Q3) The acquisition of a business that is related to current product lines or that takes the corporation into new areas is called ____________________.
Q4) People need to understand how their individual actions can contribute to achieving an organizational strategy.This can be accomplished by delegating authority,creating teams,and defining roles.These actions are part of which tool for putting strategy into action?
A)Visible leadership
B)Candid communication
C)Human resources
D)Clear roles and accountability
E)Bargaining power of employees
Q5) A corporate-level strategy is concerned with the question
A)what business are we in?
B)how do we compete?
C)how do we support our chosen strategy?
D)where do we market our products?
E)should we promote from within?
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) ____________________ is the process of identifying problems and opportunities and then resolving them.
Q2) Examples of nonprogrammed decisions would include the decision to A)reorder supplies.
B)develop a new product or service.
C)perform routine maintenance on one of the machines in manufacturing.
D)terminate an employee for violation of company rules.
E)fill a position.
Q3) Decision making is easy,given that everybody makes decisions everyday.
A)True
B)False
Q4) Mark,a production manager at Kaylie's Kookware,recently chose to schedule his workers to work overtime.His alternative was to hire more workers.He is now monitoring the consequences of his choice.This is an example of A)planning.
B)decision-making.
C)organizing.
D)controlling.
E)leading.
Q5) A(n)____________________ is a choice made from available alternatives.
Page 11
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) The pure functional structure does not enable the organization to be
A)cost leader.
B)efficient.
C)flexible.
D)stable.
E)All of these.
Q2) In times of crisis or risk of company failure,authority should be:
A)Decentralized
B)Centralized at the bottom
C)Centralized at the top
D)Spread through a wide span of management
E)Flat
Q3) Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
A)True
B)False
Q4) Flexibility and competitiveness on a global scale are the biggest advantage of the virtual network approach to structure.
A)True
B)False
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) The person,who,in a creativity contest,is able to develop the greatest number of new and novel concepts,is called an idea champion.
A)True
B)False
Q2) Of the companies on Fortune magazine's first list of America's 500 largest corporations published in 1955,how many survived the next half century?
A)11
B)71
C)231
D)391
E)471
Q3) Two specific tools that can smooth the change process include organizational development and programs for training and development.
A)True
B)False
Q4) ____________________ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) In ____,an experienced manager shows a new employee how to perform job duties.
A)on-the-job training
B)classroom training
C)orientation training
D)computer-assisted instruction
E)realistic job previews
Q2) The process of determining the value of jobs within an organization through an examination of job content refers to job evaluation.
A)True
B)False
Q3) ____________________ is incentive pay that ties at least part of compensation to employee effort and performance.
Q4) Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management.
A)True
B)False
Q5) ____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.
A)True
B)False
Q2) The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.
A)True
B)False
Q3) Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
A)True
B)False
Q4) Inclusive dimensions of diversity include
A)income.
B)nationality.
C)pay level.
D)work style.
E)all of these.
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Machiavellianism is the tendency to direct much on one's behavior toward the acquisition of power and the manipulation of other people for purely personal gain.
A)True
B)False
Q2) The process by which individuals screen and select the various stimuli that vie for their attention refers to stimulus selectivity.
A)True
B)False
Q3) Layla can best be described using which of these Big Five personality factors?
A)Agreeableness
B)Openness to experience
C)Conscientiousness
D)Extroversion
E)Emotional stability
Q4) From attributions viewpoint,if the behavior is in consensus,the perceiver will probably respond to similar situations in the same way.
A)True
B)False
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Chapter 15: Leadership
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Sample Questions
Q1) Interactive leadership means that the leader favors a consensual and collaborative process,and influence derives from relationships rather than position power and formal authority.
A)True
B)False
Q2) Describe the three situational elements under Fiedler's Contingency Theory that can be described as either favorable or unfavorable.
Q3) One of Ruby's few flaws is that she does not consider possibilities beyond what she is told,accepting her supervisor's ideas without thinking.She can best be described as what type of thinker?
A)Transformational
B)Servant
C)Uncritical
D)Transactional
E)Critical
Q4) ____________________ clarify the role and task requirements of subordinates,initiate structure,provide appropriate rewards,and try to be considerate to and meet the social needs of subordinates.
Q5) Differentiate between a substitute and a neutralizer.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention,recognition,and appreciation from others.
A)True
B)False
Q2) Extinction is defined as the withdrawal of positive reward.
A)True
B)False
Q3) Which of the following theories focuses on employee learning of desired work behaviors?
A)Reinforcement theory
B)ERG theory
C)Hierarchy of needs theory
D)Experiential learning theory
E)Content theory
Q4) In David McClelland's acquired needs theory,what are the three acquired needs most commonly discussed and which is(are)not dependent on relationships with other people?
Q5) List the four content theories discussed in your text.
Q6) List the four types of reinforcement.
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Chapter 17: Managing Communication
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Sample Questions
Q1) The use of email continues to grow,with 21 percent growth in new users over one year from 2008 to 2009.
A)True
B)False
Q2) Downward communication is usually used to communicate information about all of the following EXCEPT
A)indoctrination.
B)procedures.
C)performance feedback.
D)suggestions for improvement.
E)implementation of goals.
Q3) Which of the following is the best advice for written communication that is highly important?
A)Use technology channels to distribute the message
B)Use pretentious language
C)Keep it long
D)Use jargon
E)Get a second opinion
Q4) The major problem with downward communication is known as communication
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Chapter 18: Leading Teams
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Sample Questions
Q1) Team trust dissolves when members hold one another accountable rather than relying on managers as a source of accountability.
A)True
B)False
Q2) A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.
A)True
B)False
Q3) Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
A)Personal attraction to the team
B)Productivity expectations
C)Shared goals
D)Team interaction
E)All of these are components
Q4) A(n)____________________ is a standard of conduct that is shared by team members and guides their behavior.
Q5) Briefly discuss the various styles that can be used to handle conflict.
Q6) What are the three key components of the author's definition of a team?
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) ____ is(are)most beneficial when employees have challenging jobs.
A)Six Sigma
B)Total Quality Management
C)Kaizen
D)Quality circles
E)Continuous improvement
Q2) The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
A)True
B)False
Q3) Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:
A)tasks make high skill demands on employees
B)TQM serves to enrich jobs and motivate employees
C)problem-solving skills are improved for all employees
D)participation and teamwork are used to tackle significant problems
E)managers wait for big,dramatic innovations
Q4) Identify and briefly describe the four steps of the feedback control model.
Q5) Discuss open-book management and the balanced scorecard.
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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Sample Questions
Q1) The heart of an organization's production of its product or service is known as the ____________________.
Q2) ____________________ manufacturing is a manufacturing process using highly trained employees at every stage of the production process to cut waste and improve quality.
Q3) A service organization is an organization that produces nonphysical goods that require customer involvement and cannot be stored in inventory.
A)True
B)False
Q4) With integration,more companies are opting for a(n)____,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.
A)co-op
B)outreach
C)arm's length
D)divesture
E)partnership
Q5) Name and briefly describe the four most common types of facilities layouts.
Q6) Name the three components to an organization's technical core.
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