Human Resource Management Practice Exam
Course Introduction
Human Resource Management explores the principles, functions, and practices involved in effectively managing people within an organization. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and strategic HR planning. Students will gain an understanding of how human resource policies and practices align with organizational goals, promote workplace diversity and inclusion, ensure legal compliance, and support employee well-being and productivity. By examining real-world cases and current HR trends, learners will develop the knowledge and skills necessary to contribute to the effective management of human capital in todays dynamic business environment.
Recommended Textbook
Organizational Behavior 10th Edition by Robert Kreitner
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18 Chapters
1914 Verified Questions
1914 Flashcards
Source URL: https://quizplus.com/study-set/3087
Page 2
Chapter 1: Organizational Behavior: The Quest for
People-Centered Organizations and Ethical Conduct
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/61209
Sample Questions
Q1) Writer Elton Mayo advised managers to attend to employees' emotional needs in his 1933 classic The Human Problems of an Industrial Civilization.
A)True
B)False
Answer: True
Q2) Organizations are a social invention helping us to achieve things collectively that we could not achieve alone.
A)True
B)False
Answer: True
Q3) According to W. Edwards Deming, when things go wrong, there is roughly a(n) ______ % chance the system (e.g., management, machinery, or rules) is at fault and about a(n) _____ % chance the individual employee is at fault.
A)80, 20
B)15, 85
C)75, 25
D)85, 15
E)95, 05
Answer: D
Page 3
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Chapter 2: Managing Diversity: Releasing Every Employees
Potential
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/61208
Sample Questions
Q1) Employment laws require organizations to reasonably accommodate employees' sincerely held religious practices even if doing so would impose an undue hardship on the employer.
A)True
B)False
Answer: False
Q2) Joey is a 36-year-old white male who works as a teacher in the Pacific Northwest. He has 2 years seniority at his current organization. He is an introvert in social settings and he recently got divorced. His favorite hobbies include professional wrestling and wine tasting. Which of these characteristics represents an internal dimension of diversity?
A)Being 36
B)Loving wrestling
C)Living in the Pacific Northwest
D)Being divorced
E)Having 2 years on the job
Answer: A
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Chapter 3: Organizational Culture, Socialization, and Mentoring
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61207
Sample Questions
Q1) Providing new hires with the organization's vision involves giving them a realistic idea of what lies ahead by presenting both positive and negative aspects of the job.
A)True
B)False
Answer: True
Q2) Role modeling, counseling, and friendship are not part of the mentoring process.
A)True
B)False
Answer: False
Q3) An adhocracy culture has an internal focus and values stability.
A)True
B)False
Answer: False
Q4) Organizational socialization is the process by which a person learns the values, norms, and required behaviors that permit her to participate as a member of the organization.
A)True
B)False
Answer: True
Page 5
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Chapter 4: International OB: Managing Across Cultures
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) People from high-context cultures rely heavily on situational cues for meaning.
A)True
B)False
Q2) People from low-context cultures prefer:
A)to establish social trust first.
B)to place great value on personal relations and goodwill.
C)agreement by general trust.
D)to get down to business first.
E)slow and ritualistic negotiations.
Q3) Predeparture training is limited to informational materials, including books, lectures, films, videos, and Internet searches.
A)True
B)False
Q4) People from _____ cultures emphasize personal responsibility for one's affairs.
A)proximal
B)polychronic
C)high-context
D)individualistic
E)collectivist
Q5) Compare and contrast culture shock and reentry shock.
Page 6
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Chapter 5: Key Individual Differences and the Road to Success
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Self-monitoring is a person's overall self-evaluation.
A)True
B)False
Q2) _____ represent(s) complex, patterned, organismic reactions to how we think we are doing in our lifelong efforts to survive and flourish and to achieve what we wish for ourselves.
A)Skills
B)Abilities
C)Self-efficacy
D)Emotions
E)Intelligence
Q3) List and explain the Big Five personality dimensions. Describe the relationship between the Big Five and job performance.
Q4) Employers are advised to look for outside help to determine if a test exists or can be developed to screen applicants for the traits that best fit the position.
A)True
B)False
Q5) What is a proactive personality? How does having a proactive personality relate to resiliency?
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Chapter 6: Values, Attitudes, Job Satisfaction, and
Counter-Productive Work Behaviors
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Employees' identification with a particular organization tends to increase their:
A)calculative commitment.
B)cognitive dissonance.
C)continuance commitment.
D)affective commitment.
E)normative commitment.
Q2) Met expectations are defined by the extent to which one actually receives what he or she expects to receive from a job.
A)True
B)False
Q3) ______ is defined as the degree to which one is cognitively preoccupied with, engaged in, and concerned with one's present job.
A)Continuance commitment
B)Job satisfaction
C)Job involvement
D)Organizational socialization
E)Onboarding
Q4) Explain the three components of attitude with the help of an example.
Page 8
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Chapter 7: Social Perception and Attributions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Jordan's football coach continuously pushes her to train harder. He tells her that he believes she has the potential to be a star player. Even though Jordan started out a mediocre player with little belief in her abilities, her coach's pep talk led her to try harder, until finally she scored the winning goal at the final game. Which of the following best explains this situation?
A)The Galatea effect
B)The self-fulfilling prophecy
C)The fundamental attribution bias
D)The self-serving bias
E)The Golem effect
Q2) A sex-role stereotype is the belief that traits and abilities make men and women particularly well suited for different roles.
A)True
B)False
Q3) Information is retrieved from memory when people make judgments and decisions.
A)True
B)False
Q4) Explain how the self-fulfilling prophecy operates. How can the self-fulfilling prophecy be used to motivate employee performance?
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Chapter 8: Foundations of Motivation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) According to the job characteristics model, people feel experienced responsibility when they perceive their work as worthwhile or important.
A)True
B)False
Q2) According to Herzberg's motivator-hygiene model, which of the following is a motivator?
A)Responsibility
B)Company policy
C)Supervisor relations
D)Salary
E)Technical supervision
Q3) _____ represent "employment terms individuals negotiate for themselves, taking myriad forms from flexible schedules to career development."
A)Job enrichment programs
B)Idiosyncratic deals
C)Job enlargements
D)Job crafting programs
E)Scientific management programs
Q4) Explain the factors of Herzberg's motivator-hygiene theory.
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Chapter 9: Improving Job Performance With Goals,
Feedback, Rewards, and Positive Reinforcement
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/61201
Sample Questions
Q1) Which of the following is an individual situational factor?
A)Job knowledge
B)Job satisfaction
C)Job design
D)Quality of supervision
E)Organizational culture
Q2) Jill is a sales representative for a large pharmaceutical corporation. According to the current compensation system, if Jill meets her target for the quarterly sales projections, she will receive a bonus equivalent to 7% of her annual salary. Jill is working hard to meet the sales goal so that she can use the bonus money as a down payment on a new car for herself. Which of the following is true regarding Jill's motivation?
A)It comes from a sense of competence.
B)It comes from a sense of progress.
C)It is a consequence of job redesign.
D)It is intrinsically motivated.
E)It is extrinsically motivated.
Q3) Discuss the general steps to follow when implementing a goal-setting program.
Q4) Explain how managers can cultivate intrinsic motivation in others using the building blocks of intrinsic rewards.
Page 11
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Chapter 10: Group Dynamics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Women tend to experience greater work-versus-family role conflict than men because they typically shoulder more of the household, child care, and elder care duties.
A)True
B)False
Q2) An organizational function of formal groups is to reduce the individual's anxieties and feelings of insecurity and powerlessness.
A)True
B)False
Q3) What is cyberloafing? Describe some measures that can be taken to remedy this threat to group effectiveness.
Q4) Which of the following is an example of an individual function of a formal group?
A)Give individuals an opportunity to test and share their perceptions of social reality
B)Provide a problem-solving mechanism for complex problems
C)Generate new or creative ideas and solutions
D)Accomplish complex, interdependent tasks
E)Implement complex decisions
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Page 12
Chapter 11: Developing and Leading Effective Teams
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/61199
Sample Questions
Q1) Some of the typical outputs of _____ teams are decisions, selections, proposals, and recommendations.
A)project
B)advice
C)production
D)functional
E)action
Q2) Among companies with self-managed teams, the most commonly delegated tasks are work scheduling and dealing directly with outside customers.
A)True
B)False
Q3) Advice teams are responsible for performing day-to-day operations.
A)True
B)False
Q4) Propensity of trust is a personality trait involving one's general willingness to trust oneself only.
A)True
B)False
Q5) Explain why work teams fail.
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Chapter 12: Individual and Group Decision Making
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The first stage of the creative process is _____.
A)divergent thinking
B)preparation
C)experimentation
D)insight
E)intuition
Q2) The garbage can model of decision making holds that decision makers follow a sequential series of steps beginning with a problem and ending with a solution.
A)True
B)False
Q3) To increase creativity in an organization, it is important to develop a _____.
A)peer environment
B)bureaucracy culture
C)crisis
D)time pressure
E)transactional leadership style
Q4) Contrast the rational and the normative models of decision making. What are the assumptions of each?
Q5) List the important issues to be considered when using groups to make decisions.
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Chapter 13: Managing Conflict and Negotiating
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Avoiding is appropriate for difficult and worsening problems.
A)True
B)False
Q2) _____ is an alternative dispute resolution technique where a neutral third party informally acts as a communication conduit between disputing parties.
A)Ombudsman
B)Peer review
C)Conciliation
D)Mediation
E)Arbitration
Q3) When a situation is characterized by _____, managers should anticipate conflict.
A)compatible value systems
B)clear job boundaries
C)independent tasks
D)organizational simplicity
E)collective decision making
Q4) Describe the devil's advocacy technique and the dialectic method of stimulating conflict.
Q5) Mention five antecedents of conflict. What are the desired outcomes of conflict?
Page 15
Q6) Mention the changes associated with increased group cohesiveness.
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Chapter 14: Communicating in the Digital Age
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Sender barriers, encoding barriers, and decoding barriers are examples of a _____ barrier.
A)process
B)personal
C)physical
D)semantic
E)jargon
Q2) Effective managers monitor the pulse of work groups by regularly communicating with known organizational moles.
A)True
B)False
Q3) Listening is an active process.
A)True
B)False
Q4) Which of the following statements about nonverbal communication is true?
A)Leaning backward conveys defensiveness.
B)A smile conveys the same meaning across the world.
C)Norms for touching are the same across cultures.
D)Folding one's arms is a way of communicating immediacy.
E)Eye contact conveys emotion.
Page 16
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Chapter 15: Influence, Empowerment, and Politics
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) A core component of the empowerment process is:
A)pushing decision-making authority down to progressively lower levels.
B)dominating the employees in order to gain commitment and compliance from them.
C)using reward and coercive power to produce commitment from the employees.
D)emphasizing to the employees that compliance is superior to commitment.
E)to prove to the employees that expert and referent power have a negative impact.
Q2) Valued knowledge or information gives an individual _____ power over those who need such knowledge or information.
A)expert
B)legitimate
C)coercive
D)reward
E)referent
Q3) Which of the following is considered to be a soft influence tactic?
A)Exchange
B)Personal appeal
C)Legitimating tactics
D)Pressure
E)Coalition
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Page 17
Chapter 16: Leadership
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111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/61194
Sample Questions
Q1) Initiating structure involves leader behavior associated with:
A)creating mutual trust and respect within group members.
B)communicating vision and goals to the seniors in the organization.
C)building employees' self-esteem and self-efficacy.
D)encouraging participative management and employee empowerment.
E)organizing and defining what followers should be doing to maximize output.
Q2) According to Fiedler's contingency model, _____ is the most important component of situational control.
A)task structure
B)follower's ability
C)leader-member relations
D)position power
E)follower's motivation
Q3) Inspirational motivation, one of the sets of leadership behaviors, involves behaviors that encourage employees to question the status quo and to seek innovative and creative solutions to organizational problems.
A)True
B)False
Q4) Briefly discuss the traits associated with "bad leadership."
Q5) Analyze contingency leadership as determined by Fiedler's contingency model.
Page 18
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Chapter 17: Organizational Design, Effectiveness, and Innovation
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/61193
Sample Questions
Q1) Organizational theorists downplayed the environment as they used closed-system thinking to characterize organizations as either well-oiled machines or highly disciplined military units.
A)True
B)False
Q2) The internal process approach to assessing the effectiveness of an organization is appropriate when powerful stakeholders can significantly benefit or harm the organization.
A)True
B)False
Q3) Which of the following is true of functional structures?
A)They increase employee's focus on customers and products.
B)They give managers the flexibility to make decisions that affect several functions.
C)They can save money by grouping together people who need similar materials and equipment.
D)Quality standards suffer a setback because supervisors rarely understand what department members do.
E)They perform to their optimum capacity in an unstable environment.
Q4) Briefly discuss the functional structure.
Page 19
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Chapter 18: Managing Change and Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Technological advancements and market changes are external forces for change.
A)True
B)False
Q2) According to the systems model of change, all organizational changes should be consistent with an organization's:
A)internal forces for change.
B)organizing arrangements.
C)target elements of change.
D)mission statement.
E)external forces for change.
Q3) Control strategy consists of using methods such as relaxation, meditation, medication, or exercise to manage the symptoms of occupational stress.
A)True
B)False
Q4) Among the three types of change, innovative change is highest in complexity, cost, and uncertainty.
A)True
B)False
Q5) What is eustress? Explain how positive events can cause stress.
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