Human Resource Management
Mock Exam
Course Introduction
Human Resource Management is a critical field of study that focuses on the strategies and practices organizations use to attract, develop, motivate, and retain a productive workforce. This course explores key functions such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal issues affecting employment. Emphasizing both strategic and operational aspects, students learn how effective human resource practices align with organizational goals, contribute to a positive workplace culture, and enhance overall business performance. Through case studies and practical exercises, the course prepares students to address contemporary challenges in managing human capital within diverse and dynamic organizational environments.
Recommended Textbook
Organization Theory and Design 12th Edition by Richard L. Daft
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Page 2
Chapter 1: Organizations and Organization Theory
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Sample Questions
Q1) Top management is concerned with major departments,such as marketing or research,and must decide how the department relates to the rest of an organization.
A)True
B)False
Answer: False
Q2) What is organization theory and design?
Answer: Organization theory and design is a macro examination of organizations because it analyzes a whole organization as a unit.Organization design is concerned with people aggregated into departments and organizations and with the differences in structure and behavior at the organization level of analysis.Organization design might be considered the sociology of organizations,while organizational behavior is the psychology of organizations.
Q3) _____ refers to the number of distinct departments or activities within an organization.
A)Complexity
B)Specialization
C)Decentralization
D)Formalization
Answer: A
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Page 3
Chapter 2: Strategy,Organization Design,and Effectiveness
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Sample Questions
Q1) Which of the following describes an organization's shared values and beliefs and its reason for being?
A)Strategy
B)The mission
C)Policy
D)Procedure
Answer: B
Q2) In the context of Porter's strategy model,managers take a more organic,learning approach to organization design with a low-cost leadership strategy.
A)True
B)False
Answer: False
Q3) The direction-setting process typically begins with the administration and execution of the strategic plan.
A)True
B)False
Answer: False
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Chapter 3: Fundamentals of Organization Structure
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Sample Questions
Q1) The term _____ means the redesign of a vertical organization along its horizontal workflows and processes.
A)vertical linkage
B)vertical network grouping
C)innovating
D)reengineering
Answer: D
Q2) _____ means employees are organized around core work processes,the end-to-end work,information,and material flows that provide value directly to customers.
A)Functional grouping
B)Divisional grouping
C)Multifocused grouping
D)Horizontal grouping
Answer: D
Q3) There are two variations of matrix structure: the geographic matrix and the divisional matrix.
A)True
B)False Answer: False
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Chapter 4: the External Environment
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Sample Questions
Q1) Uncertainty means that decision makers do not have sufficient information about environmental factors.
A)True
B)False
Q2) Universities function in the _____ environment.
A)simple, unstable
B)complex, stable
C)simple, stable
D)complex, unstable
Q3) Elaborate on buffering roles.
Q4) _____ link and coordinate an organization with key elements in the external environment.
A)Market analysts
B)Human resource executives
C)Strategic-planning roles
D)Boundary-spanning roles
Q5) Organizational environment is defined as everything within an organization that affects its functioning.
A)True
B)False
Page 6
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Chapter 5: Interorganizational Relationships
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Sample Questions
Q1) According to the resource-dependence perspective,when threatened by greater dependence,organizations will assert control over external resources to minimize that dependence.
A)True
B)False
Q2) Which of the following stages of the population ecology model of organizations refers to the preservation and institutionalization of selected organizational forms?
A)Retention
B)Variation
C)Exertion
D)Selection
Q3) The goal of supply sourcing is to reduce risk and overdependence on one company in the supply chain.
A)True
B)False
Q4) The social basis for the mimetic process is that the innovations are culturally supported.
A)True
B)False
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Chapter 6: Designing Organizations for the International Environment
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Sample Questions
Q1) In the _____ stage of international development,a company transcends any single country.
A)domestic
B)international
C)multinational
D)global
Q2) In virtual global teams,members come from different countries and meet face to face.
A)True
B)False
Q3) In general,services are less suitable for globalization because different customs and habits often require a different approach to providing service.
A)True
B)False
Q4) The sharing of ideas and technological innovations across units stimulates creativity and the development of new products and services.
A)True
B)False
Q5) What is a global product structure?
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Chapter 7: Manufacturing and Service Technologies
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Sample Questions
Q1) Compare the configuration and structural characteristics of service firms with that of product organizations.
Q2) _____ means providing exactly the service each customer wants and needs.
A)Service complexity
B)Customized output
C)Mass customization
D)Joint optimization
Q3) Low technical complexity means most of the work is performed by machines.
A)True
B)False
Q4) Which one of the following basic technology groups relies heavily on the human operator and is not highly mechanized?
A)Large-batch production
B)Assembly line production
C)Continuous-process production
D)Small-batch production
Q5) Contrast the two dimensions of departmental activities,specified by Perrow,that were relevant to organization structure and process.
Q6) Discuss the ideas that are essential while designing an organization.
Page 9
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Chapter 8: Using Information Technology for Control and Coordination
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Sample Questions
Q1) In contrast to hierarchical control,decentralized control relies on:
A)extensive use of rules and policies.
B)close personal supervision.
C)reward systems.
D)cultural values.
Q2) xIn connection with the shift to employee participation and empowerment,many companies are adopting a:
A)decentralized control process.
B)hierarchical control process.
C)vertical organizational structure.
D)centralized organizational structure.
Q3) Explain social business using an example.
Q4) Hubs link specialized pools of knowledge and integrate the larger network within the organization.
A)True
B)False
Q5) What is meant by big data?
Q6) What is social business? Discuss its advantages using relevant examples.
Page 10
Q7) Explain big data analytics with an example.
Q8) Discuss the working of a balanced design.
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Chapter 9: Organization Size,Life Cycle,and Decline
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Q1) The faulty action stage of an organizational life cycle precedes the crisis stage.
A)True
B)False
Q2) As organizations increase in size,the _____ declines and the ratios for other support groups increase.
A)administrative ratio
B)personnel ratio
C)profitability ratio
D)clerical ratio
Q3) In the crisis stage of an organizational life cycle,leaders should reduce employee uncertainty by clarifying values and providing information.
A)True
B)False
Q4) The systematic study of bureaucracy was launched by _____.
A)Max Weber
B)Georg Simmel
C)Abraham Maslow
D)Jean Baudrillard
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Chapter 10: Organizational Culture and Ethical Values
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Q1) Most ethics offices have confidential _____ that employees can use to seek guidance as well as report questionable behavior.
A)ethics hotlines
B)grievance forums
C)ethics courts
D)grievance boards
Q2) Ronald is an accountant at Bradmink Corporation.He has come to know that his company has been embezzling large sums of money from its clients.Ronald then informs the authorities of his company's illegal activities.This scenario illustrates _____.
A)external adaptation
B)conscious capitalism
C)organizational disclosure
D)whistle-blowing
Q3) Discuss how stories and sayings are used as tools used to shape an organization's culture.
Q4) Most Internet-based companies use the adaptability type of culture.
A)True
B)False
Q5) Describe the two levels of organizational culture.
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Chapter 11: Innovation and Change
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Q1) _____ pertain to the administrative domain in an organization.
A)Technology innovations
B)Strategy and structure innovations
C)Culture innovations
D)Product and service innovations
Q2) Which of the following approaches is used to incorporate structures and management processes that are appropriate to both the creation and the implementation of innovation?
A)Dual-core approach
B)Top-down approach
C)Bottom-up approach
D)Ambidextrous approach
Q3) An innovative organization is characterized by flexibility and empowered employees and the absence of rigid work rules.
A)True
B)False
Q4) If an organization has an organic structure,lower-level employees have less freedom and autonomy.
A)True
B)False
Page 14
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Chapter 12: Decision-making Processes
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Q1) Which of the following steps in the rational approach to decision making involves having a clear understanding of the various options available to achieve desired objectives?
A)Specifying decision objectives
B)Diagnosing the problem
C)Monitoring the decision environment
D)Developing alternative solutions
Q2) Explain the role of intuition in decision making.
Q3) Personal constraints during nonprogrammed decision making include individual desire for prestige and the desire to satisfy one's emotional needs.
A)True
B)False
Q4) One of the implications of coalition building for organizational decision behavior is that decisions are made to optimize rather than satisfice problem solutions.
A)True
B)False
Q5) Identify and explain four biases that affect individual decision making.
Q6) List and describe the steps of the rational approach to decision making.
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Chapter 13: Conflict,Power,and Politics
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Q1) Managers strive to adopt political procedures but will find that rational model is needed to accomplish objectives.
A)True
B)False
Q2) At an organizational level,purely rational procedures work well in every circumstance.
A)True
B)False
Q3) _____ is power sharing,the delegation of power or authority to subordinates in an organization.
A)Empowerment
B)Confrontation
C)Assimilation
D)Competition
Q4) The source of power often derives from an exchange relationship in which one person,department,or organization provides scarce or valued resources to other people,departments,or organizations.
A)True
B)False
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