Human Resource Management
Mock Exam
Course Introduction
Human Resource Management introduces students to the strategies, policies, and practices involved in managing people within organizations. The course explores core functions such as recruitment, selection, training and development, performance appraisal, compensation, labor relations, and employee health and safety. Emphasizing both theory and practical application, students learn how effective HR management contributes to organizational success by aligning human capital with business objectives, fostering a positive organizational culture, and ensuring legal compliance. The course also examines contemporary issues, such as diversity, globalization, and emerging technologies in the workforce.
Recommended Textbook
Organizational Behavior 3rd Edition by
Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
Source URL: https://quizplus.com/study-set/1321
Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) An alternative name for an organization's employees or workers is____________
Answer: Associates
Q2) Exercising strategic leadership is a function of focus and behavior.
A)True
B)False
Answer: True
Q3) The reputation of an organization and trust between employees are examples of __________ resources.
Answer: intangible
Q4) Effective middle managers spend much of their time championing strategic ideas with senior managers and helping the firm to remain adaptive.
A)True
B)False
Answer: True
Q5) Research has shown that training in high-involvement management organizations significantly affects productivity and competitiveness.
A)True
B)False
Answer: True
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) U.S. federal laws prohibit employers from discriminating against employees or applicants on the basis of:
A) national origin
B) religion
C) disability
D) color
E) All of the above
Answer: E
Q2) The purpose of Diversity Management Programs is to allow all associates to reach their full potential.
A)True
B)False
Answer: True
Q3) A ________________ organization is demographically and culturally homogeneous. These organizations actively discourage diversity.
Answer: monolithic
Q4) Belief in principles of kindness and fairness are __________ reasons for fostering diversity.
Answer: moral
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26337
Sample Questions
Q1) Geert Hofstede discovered that _____ had a stronger effect on the behavior of managers than did ___________.
A) organizational culture; social identity
B) social identity; organizational culture
C) individual identity; organizational culture
D) national culture; organizational culture
E) organizational culture; national culture
Answer: D
Q2) Define the concept of an expatriate and identify three ways companies can prepare expatriates to deal with a new business culture.
Answer: (Part A) An expatriate is an individual who leaves his or her home country to live and work in a foreign land. (Part B) Three ways to prepare expatriates to deal with a new business culture could include (1) training the individual and his or her family 1-2 months prior to their departure, (2) training in the area of building effective relationships with individuals from the host country, (3) training in adjusting to local culture in general and develop effectiveness in feeling at home in the new foreign country, and (4) screening for expatriates who are flexible, have strong interpersonal skills and are emotionally stable.
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Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26338
Sample Questions
Q1) When behavior results in the introduction of a negative consequence, individuals are less likely to repeat the behavior. This is called______.
A) discernment
B) extinction
C) punishment
D) reinforcement
E) a reinforcement schedule
Q2) A reinforcement schedule in which a reward does not occur after each instance of a behavior or set of behaviors is termed a spontaneous reinforcement schedule.
A)True
B)False
Q3) Those people who believe that people cannot change are called________.
Q4) The concept of self-efficacy is part of the _________theory.
A) Social Learning Theory
B) Operant Conditioning Theory
C) Behaviorist Theory
D) Freudian Theory
E) Both C and D
Q5) According to the ____________Theory, people also learn by observing others.
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) _________means that the employee is committed to the organization because they do not have any better opportunities.
A) Affective commitment
B) Normative commitment
C) Continuance commitment
D) Dissonant commitment
E) Discerning commitment
Q2) Job satisfaction has a reasonably straightforward relationship with:
A) intention to stay in the job
B) actually staying in the job
C) absenteeism
D) motivation
E) all of the above are correct
Q3) The original research on ______ began as an effort to identify people who might be susceptible to anti-Semitic ideologies.
A) extraversion
B) introversion
C) openness
D) authoritarianism
E) both C and D
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Having little flexibility with _________ rewards is a problem managers face in trying to tie rewards to performance.
Q2) There are four content theories of motivation.
A)True
B)False
Q3) The two-factor theory is based on the work of Frederick Herzberg.
A)True
B)False
Q4) ___________is the degree to which procedures used to determine outcomes seem fair.
A) procedural justice
B) distributive justice
C) equity justice
D) cognitive justice
E) perceptual justice
Q5) People with a high need for affiliation tend to make good managers because of the importance they place on initiating and maintaining personal relationships.
A)True
B)False
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) The employees at Verizon felt stress because their behavior was constantly monitored by the organization and they were pressured into selling products to customers regardless of the circumstances
A)True
B)False
Q2) OSHA stands for:
A) Outside Standing Health Association
B) Occupational Safety and Health Association
C) Occupational Safety and Health Administration
D) Occupational Standing and Health Administration
E) none of the above
Q3) Homicide is the first leading cause of workplace fatalities.
A)True
B)False
Q4) One way to individually handle stress is to cope with it in a healthy way.
A)True
B)False
Q5) OSHA reports that approximately two million workers are victims of ______every year.
Page 9
Q6) _______is a situation in which different roles lead to conflicting expectations.
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26342
Sample Questions
Q1) _________leadership behavior is characterized by sharing information.
A) Directive
B) Supportive
C) Achievement-oriented
D) Participative
E) Cooperative
Q2) The ideal leader in an Arabic Cluster country demonstrates:
A) a lot of power
B) a lot of pride
C) participative leadership
D) democratic leadership
E) none of the above
Q3) ______ leaders provide leadership without formal designation from the organization.
A) Formal
B) Influential
C) Unofficial
D) Informal
E) Servant
Q4) Those who manage social and __________ capital well are good leaders.
Page 10
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) ___________communication follows the formal structure of the organization.
Q2) The wheel and Y networks are examples of _________networks.
Q3) Communication occurs at several different levels.
A)True
B)False
Q4) An employer or potential employer cannot fire you or screen you out of the selection process based on information found on social networking sites or blogs.
A)True
B)False
Q5) _______is information that is presumed to be factual and communicated in private or intimate settings.
Q6) Upward communication is difficult in:
A) small organizations
B) large organizations
C) medium sized organizations
D) rural organizations
E) urban organizations
Q7) ___________refers to the meaning people attach to words and gestures.
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Q8) Two communication overload problems are: _________ and ____________.
Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26344
Sample Questions
Q1) People tend to make satisfactory decisions because they tend to choose the first satisfactory alternative that they discover.
A)True
B)False
Q2) Managers and associates who use an impersonal rational approach to arrive at their judgments are said to prefer a thinking style.
A)True
B)False
Q3) All of the following are symptoms of groupthink EXCEPT:
A) self-censorship
B) vulnerability
C) pressure
D) rationalization
E) mindguards
Q4) In choosing between less and more risky options an individual's _____often plays a role.
Q5) Discuss four symptoms of groupthink and give two fateful examples in U.S. history of groupthink.
Q6) Decision making relies on both _____ and ______.
Page 12
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) High performance work teams:
A) act as a whole
B) function as individuals
C) achieve extraordinary results
D) Both A and C
E) none of the above
Q2) Maximization tasks are tasks with a _______ goal.
A) unitary
B) multiple
C) quality
D) quantity
E) divisible
Q3) A project team is an example of a functional team.
A)True
B)False
Q4) Team orientation refers to the extent that an individual works well with others.
A)True
B)False
Q5) A production team is an example of a _______ team.
Q6) The Orpheus Chamber Orchestra is a well known example of a ______ work team.
Page 13
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) You should always strive to _______your BANTA
A) increase
B) decrease
C) mix
D) erase
E) eliminate
Q2) Compromise occurs when both parties give in to some degree on an issue or set of issues.
A)True
B)False
Q3) People are said to have _______power when others are attracted to them
Q4) Compromising is the conflict response most likely to result in a win-win outcome.
A)True
B)False
Q5) An example of substantive conflict would be the Great Petunia War. A)True
B)False
Q6) A(n) _________bargaining strategy occurs when the nature of the problem permits a solution that is attractive to both parties.
Page 14
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) ___________is the degree to which an environment is complex and changing.
A) Firm stability
B) Culture stability
C) Corporate stability
D) Environmental uncertainty
E) none of the above
Q2) Structural arrangements that address information needs are particularly important when the environment is uncertain.
A)True
B)False
Q3) The FedEx Corporation acts as the hub allowing its decentralized divisions to work together worldwide.
A)True
B)False
Q4) Google's corporate culture is very formal with a centralized structure.
A)True
B)False
Q5) CAD refers to computer-aided design.
A)True
B)False
Page 15
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Jeff and Bill's business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?
A) fresh ideas for services
B) a more systematic structure
C) additional people to provide services
D) better ways to motivate associates
E) a more efficient use of resources
Q2) It is clear that a team-building process is successful when team members develop realistic problem solutions or action plans and are enthusiastic about implementing them.
A)True
B)False
Q3) Define the term "procedural justice" and describe when an employee might feel that their procedural justice is being violated.
Q4) Three of the most important internal pressures for change are changes in the CEO or top management, natural life-cycle forces, and aspiration- evaluation discrepancies.
A)True
B)False
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