Human Resource Management
Mock Exam
Course Introduction
Human Resource Management explores the fundamental principles and strategic practices involved in effectively managing an organizations workforce. This course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and compliance with employment laws. Students will examine the role of HR professionals in fostering positive workplace culture, supporting organizational change, and aligning HR strategies with business objectives. Through case studies and practical exercises, learners gain the skills to address contemporary HR challenges, ensuring both employee engagement and organizational success.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/77847
Sample Questions
Q1) Those firms that are categorized as successful tend to provide employment security,train employees,and reduce status differences.
A)True
B)False
Answer: True
Q2) Studies on decision making have been carried out in all of these disciplines EXCEPT
A)anthropology
B)political science
C)economics
D)psychology
Answer: A
Q3) Journaling is a technique that helps you chart your progress as you learn new skills.
A)True
B)False
Answer: True
Q4) In general,the higher the ________,the more money you will make.
Answer: degree you attain
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) One suggestion for building a culture that respects diversity is that managers should be accountable for diversity-related goals.
A)True
B)False
Answer: True
Q2) IBM's culture of respecting diversity seems to be creating a competitive advantage for the firm.
A)True
B)False
Answer: True
Q3) ______________ is the belief that one's own culture is superior to other cultures.
Answer: Ethnocentrism
Q4) One of the explanations for the wage gap between men and women is that women pursue occupations that are lower-paying than those pursued by men.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) A person who is high in ____________ are anxious,irritable,aggressive,temperamental,and moody.
Answer: neuroticism
Q2) Differentiate between self-enhancement bias and self-effacement bias.
Answer: Self-enhancement bias is the tendency for people to overestimate their performance and capabilities and see themselves in a more positive light than others see them.This scenario occurs quite frequently in self-assessment in performance evaluations as individuals,in general,rate themselves higher than either their peers or superiors do. Self-effacement bias is the tendency for people to underestimate their performance and see events that put them in a more negative light.
Q3) The Myers-Briggs Type Indicator is a very effective employee selection tool.
A)True
B)False
Answer: False
Q4) Extraverts are happier in their work situations and perform much more effectively than introverts.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Indicate which of the following statements is true.
A)A happy worker is always a productive worker.
B)Work attitude is related to organizational citizenship behaviors.
C)Attitude is the most important factor in performance.
D)Work attitude has no impact on customer satisfaction.
Q2) Jeffrey Katzenberg has ________.
A)been successful at everything he has tried.
B)been CEO of Starbucks.
C)been CEO of DreamWorks Animation.
D)is the CEO of Disney.
Q3) Rosaline is the superintendent of a school district.A new board of directors,to whom she is responsible,has just been elected and the philosophical direction the board wishes to take varies from the direction Rosaline has taken the district over the past five years.Rosaline is going to tender her resignation.How can she do so gracefully?
Q4) Predictors of __________include health problems,work/life balance issues,poor work attitudes and age of the employee.
Q5) Job satisfaction can be fully explained by the work environment.
A)True
B)False
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Research on motivation in different cultures indicates that
A)high power distance cultures value having a voice in the justice process.
B)Chinese study participants place the highest value on procedural justice.
C)equity is not culture specific; all cultures utilize this method to achieve fairness.
D)in industrialized nations,satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs.
Q2) Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.
Q3) In expectancy theory,valence is
A)the perception that high levels of effort will lead to outcomes of interest like performance.
B)the perception that performance is related to subsequent outcomes such as rewards.
C)the anticipated satisfaction that will result from an outcome.
D)the degree to which people are treated with respect,kindness,and dignity.
Q4) Marcus eagerly uses his company's tuition reimbursement program for an undergraduate degree.Marcus is fulfilling his ____________ need.
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Page 7
Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Beliefs about different groups that may be generalized to an employee who is being evaluated,even though those beliefs may have little basis in reality,leads to a _____________ bias in performance evaluation.
Q2) The degree to which a person is dedicated to reaching the goal is called _______
Q3) An organizational behavior instructor who develops a unique teamwork project for use in her classroom will have high ______________ with the project.
Q4) Which of the following is true regarding the motivating potential of a job?
A)An employee whose expectation for his job is to pay the bills will have high growth strength.
B)Even though a job is designed with the express purpose of motivating individuals,some employees may not find the job motivational.
C)Career stage does not influence the importance of the five core characteristics.
D)Employees with high growth need strength will respond less favorably to jobs with high motivating potential.
Q5) Why do goals motivate?
Q6) Explain when goals are more effective.
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Page 8
Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Your roommate has major stress issues every finals week.She becomes so upset about her exams and papers that she is almost impossible to live with.You do not want to see her go through these problems this finals week,so you have decided to discuss with her various approaches she can adopt that may help calm her during this time.What are some suggestions you could offer her?
Q2) Gordon is not focused on his work but has a great deal of energy.He is most likely to A)be disengaged at work.
B)be distracted at work.
C)be a procrastinator.
D)be totally absorbed in work.
Q3) When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?
A)self-awareness
B)self-management
C)social awareness
D)relationship management
Q4) Positive emotions include __________,_______ and ___________.
Q5) What is cognitive dissonance?
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Research on communication indicates all of the following EXCEPT
A)Poor communication can lead to lawsuits.
B)Effective communication skills are the top skills sought by recruiters today.
C)Poor communication is seen as a causal factor in 70-80% of all accidents.
D)Although good communication helps retain effective performers,it does not increase a firm's market share.
Q2) Maria is the first female manager of the Finance Department at Xylox Corporation.She is contemplating her opportunities and threats as they are presented her over the next few months and realizes that communication between herself and her subordinates will be vital to success.Maria has six subordinates,all of them male.What are some of the key gender-based communication differences she should be attuned to as she begins her interactions with her employees?
Q3) The most information-rich communication channel is a formal written document like a report.
A)True
B)False
Q4) Verbal communication is largely asynchronous.
A)True
B)False
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Boundary spanning roles include coordinator and A)consul.
B)cooperator.
C)contributor.
D)critic.
Q2) Reciprocal interdependence exists when team members work on tasks simultaneously.
A)True
B)False
Q3) The norming stage of group development involves the establishment of ground rules for the group and an increased commitment to other members and the group goal.
A)True
B)False
Q4) Two or more individuals who are associated with one another in ways not prescribed by the formal organization are a(n)_____________ _____________.
Q5) Describe task interdependence levels as they relate to teams.
Q6) _______ ___________ include agreements on established ground rules,goals and roles.
Q7) List and describe three factors which affect group cohesion.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The final phase of the negotiation process,______________,is where the two parties either come to an agreement on terms or one party has found the final offer to be unacceptable and walks away from it.
Q2) Conflict between two individuals such as coworkers is
A)intrapersonal conflict
B)interpersonal conflict.
C)intergroup conflict.
D)interdepartment conflict.
Q3) Which of the following factors does NOT increase your risk for violence in the workplace?
A)caring for others emotionally
B)dealing with valuables
C)being well paid
D)supervising others
Q4) Conflict in an organization is always bad.
A)True
B)False
Q5) Two root causes of work conflict are task _______________ and ____________ goals.
Q6) List the steps in the negotiation process.
Page 12
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Some experts suggest that creativity is the interaction among the three factors of _______________,________________,and ________________.
Q2) __________ decisions occur frequently and have automated responses developed for them,while ___________ decisions are unique and require conscious thinking,information gathering and careful alternative generation.
Q3) Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision. A)True B)False
Q4) Give an example of a tactical decision and indicate who makes it.
Q5) ___________ decisions set the course for an organization and are made by CEOs,while ______________ decisions are those that make the organization run and are made daily by employees.
Q6) The generation of new,imaginative ideas is ___________.
Q7) What are two basic questions that can be asked to assess the ethics of a decision?
Q8) Using the rational decision-making model as a template,discuss a recent decision you made.
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Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Charisma is an inherent characteristic,so those firms attempting to teach charisma,are not making good use of their time or money.
A)True
B)False
Q2) Fiedler's contingency theory suggests different people can be effective in different situations.
A)True
B)False
Q3) A supportive leadership style works best when there is high role ambiguity for employees,they have low abilities,and they have an external locus of control.
A)True
B)False
Q4) An achievement-oriented leader
A)makes sure employees are involved in decision making.
B)provides directions for his employees.
C)provides emotional support to employees.
D)sets goals for employees and encourages them to reach their goals.
Q5) ___________ is the act of influencing others to work to a goal.
Q6) A magnetic personality is _____________.
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The ability to attract others,win their admiration,and hold them spellbound is A)power.
B)influence.
C)charisma.
D)commitment.
Q2) Which of the following statements regarding upward influence is INCORRECT?
A)While helping higher-ups be more effective can help employees gain more power for themselves,there is no gain for those same employees from allowing those below to influence them.
B)Asian American and Caucasian American managers use different tactics in influencing their superiors than they utilize in influencing their subordinates.
C)As organization complexity grows,the need for upward influence increases.
D)Upward influence examples include forming an alliance or a perceived alliance with a higher up and appealing to a higher authority.
Q3) The ability to influence those in positions lower than yours is
A)upward influence.
B)downward influence.
C)peer influence.
D)diagonal influence.
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Page 15
Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Name two ways in which people react to change.
Q2) What are two key steps in refreezing for change?
Q3) In divisional structures,employees tend to be more specialists than generalists.
A)True
B)False
Q4) Tall structures provide
A)employees greater levels of role ambiguity.
B)employees with greater self-actualization need satisfaction.
C)employees with greater security need satisfaction.
D)managers with a greater span of control.
Q5) The degree to which decision-making authority is concentrated at higher levels in an organization is _____________.
Q6) A unionized firm has very formalized structures.
A)True
B)False
Q7) What are the four building blocks of a company's structure?
Q8) _______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.
Q10) What is a learning organization? Page 16
Q9) In what type of firms does centralization seem to work best?
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Page 17
Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) What is a strong culture?
Q2) Cultures that value fairness,supportiveness and respecting individual's rights are
Q3) What are key factors in a reward system that reflects the culture of the firm?
Q4) Which of the following statements regarding the organization's role in onboarding and orientation activities is INCORRECT?
A)The mere existence of mentoring programs does not guarantee their success.
B)The speed with which new employees learn the company's culture is strongly influenced by the support of supervisors and managers.
C)Adjustment to a new company is facilitated by information provided by peers and leaders.
D)How companies do onboarding doesn't really matter much.
Q5) What is key to maintaining ethics in a firm's culture?
Q6) Onboarding activities in a firm produce higher levels of job satisfaction in new employees but have little impact on their organizational commitment long term.
A)True
B)False
Q7) How do leaders influence culture?
Page 18
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