Human Resource Management
Mock Exam
Course Introduction
Human Resource Management (HRM) explores the strategies, practices, and processes involved in effectively managing people within organizations. The course covers essential topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal frameworks governing employment. Students will analyze how HRM contributes to organizational success through fostering a positive work environment, ensuring legal compliance, and aligning human capital with strategic goals. Case studies and practical exercises provide insights into real-world challenges faced by HR professionals, preparing students to address workforce issues ethically and efficiently in diverse organizational settings.
Recommended Textbook
Developing Management Skills 8th Edition by
David A. Whetten
Available Study Resources on Quizplus 10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
Chapter 1: Developing Self-Awareness
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) Research indicates that individuals with high core self-evaluations tend to be less satisfied with their jobs at work.
A)True
B)False
Answer: False
Q2) If a job requires someone to be able to focus on only one element of information in order to not become distracted,which of the following would best match those requirements?
A)High tolerance of ambiguity
B)Low tolerance of ambiguity
C)High instrumental values
D)Low cognitive style
Answer: B
Q3) How can the enigma of self-awareness be managed?
A)Avoid information contradictory to one's self-image
B)Seek information from others about one's self
C)Make sure to cross the sensitive lines of others
D)Challenge information inconsistent with one's self-image
Answer: B
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Page 3
Chapter 2: Managing Personal Stress
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Bill is feeling the stress of his job and has lost creativity in his problem solving.To improve resiliency and problem solving,he should be encouraged to engage in unrelated activities outside of his job.
A)True
B)False
Answer: True
Q2) If you have missed your son's T-ball game and your daughter's soccer game the past two weeks because you have been on the road talking to clients,which behavior tendency are you most likely exhibiting?
A)Competitiveness
B)Life imbalance
C)Hostility/anger
D)Impatience/urgency
Answer: B
Q3) A person's personality pattern and whether he/she interprets stressful situations positively are known as social resiliency.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Solving Problems Analytically and Creatively
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) This problem-solving style occurs less frequently but often separates career successes from career failures.What does this problem-solving style focus on?
A)Analytical problem solving
B)Creative problem solving
C)Managerial problem solving
D)Strategic thinking
Answer: B
Q2) Your computer programming boss stares out the window with his feet up for at least an hour every day.Most people think he is not working.This is an example of the conceptual block of bias against thinking.
A)True
B)False
Answer: True
Q3) Which type of creativity focuses on new,revolutionary solutions to problems?
A)Imagination
B)Improvement
C)Investment
D)Incubation
Answer: A
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) You asked your boss when you might receive a raise.He responded by telling you how interesting the travel channel is after 10:00 p.m.What should your response probably be?
A)An elaboration probe
B)A clarification probe
C)A repetition probe
D)A reflective probe
E)An advising response
Q2) Your boss has just left your office.You heard what she said but feel there was a hidden message in her statements.What type of communication did your boss most likely practice?
A)Supportive communication
B)Nonsupportive communication (it was person-oriented communication)
C)Nonsupportive communication (it was incongruent communication)
D)Nonsupportive communication (it was evaluative communication)
E)Nonsupportive communication (it was problem-oriented communication)
Q3) Whereas coaching focuses on attitudes,counseling concentrates on abilities.
A)True
B)False
Q4) Briefly explain the eight principles of supportive communication.
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) If you are able to make at least part of your responsibilities unique to the position,you have increased the personal power of your position.
A)True
B)False
Q2) Using the information on influence strategies in the second half of this chapter as your guide,strategize how you would address the challenges you are likely to encounter if you accepted the position of River Woods plant manager.
Q3) Which of the following is not a determinant associated with position power?
A)Expertise
B)Relevance
C)Visibility
D)Flexibility
E)Centrality
Q4) A negative view of "personal power" is held by cultures that place a high value on ascription and on individualism.
A)True
B)False
Q5) What could you do to maintain position power if you were the plant manager?
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Chapter 6: Motivating Others
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) What does the rewarding approach to changing behavior involve?
A)Linking desired behaviors with manager-valued outcomes
B)Linking desired behaviors with employee-valued outcomes
C)Linking the right ways to do things with rewards
D)Linking desired behaviors with organizational values
Q2) Your boss believes in close supervision and that people really don't want to work hard.He has a Theory Z view.
A)True
B)False
Q3) After interviewing a candidate for a job,the interviewing manager decides that he likes the candidate.He finds his personality exceptional.When the manager refers to the candidate's personality,to what is he referring?
A)Aptitude
B)Desire
C)Commitment
D)Motivation
E)Training
Q4) Is anyone in particular showing signs of ability deterioration? Who? What evidence do you have to support your conclusion?
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Chapter 7: Managing Conflict
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Sample Questions
Q1) When the problem is complex,the initiator should initially focus on a simple problem and build up from there.
A)True
B)False
Q2) What would conflicts between people in the production and sales departments likely be based on?
A)Personal differences
B)Informational deficiency
C)Role incompatibility
D)Environmental stress
E)Personality-defect theory
Q3) Once you,the responder,understand the initiator's complaint,what should you do?
A)Ask for time to consider your options
B)Recommend some solutions
C)Ask for recommended solutions from the initiator
D)Seek a mediator to work through the solutions
Q4) When mediating a conflict,when is meeting separately with the parties useful?
A)When the parties agree on the root causes of the problem
B)When parties have equal status
C)When the parties have a history of recurring disputes
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Chapter 8: Empowering and Delegating
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Sample Questions
Q1) After you have arrived at work,your boss e-mails some tasks she would like for you to do by the end of the day.Your boss practices the wait to be told initiative.
A)True
B)False
Q2) Empowering others is neither easy nor natural for managers and does not require a great amount of self-sacrifice.Indeed,managers can actually multiply their own effectiveness through empowerment.
A)True
B)False
Q3) The concept of empowerment (1)is a recent phenomenon, (2)has roots in the disciplines of psychology,sociology,and theology,and (3)has been around for decades.Which statements are correct?
A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 2 and 3 are correct.
D)Only statements 1 and 3 are correct.
E)Only statement 3 is correct.
Q4) What advantages can come to the store through proper delegation?
Q5) Explain the advantages or positive outcomes of delegation.
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Chapter 9: Building Effective Teams and Teamwork
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Sample Questions
Q1) Which of the following would you most likely see in the performing stage of team development?
A)Team members developing self-awareness
B)Team members improving the competence of other team members
C)Team leaders managing conflict
D)Team leaders managing stress
Q2) To reach the fourth stage of the four stages of team development labeled by Tuckman,a team must progress through the first three stages of development.
A)True
B)False
Q3) You find that you are asking yourself the following questions: "How can I show my support to others?" and "How can I fit in?" What stage of team development are you most likely at?
A)Forming
B)Norming
C)Storming
D)Performing
Q4) Explain the four stages of team development and the key interpersonal behaviors typically exhibited by team members in each stage.
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Chapter 10: Leading Positive Change
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Sample Questions
Q1) Leadership is a permanent condition in which certain skills and competencies are inherent within a person.
A)True
B)False
Q2) To ensure credibility,vision statements should (1)challenge core values, (2)be straightforward and simple,and (3)contain exciting and energizing language.Which statements are correct?
A)Statements 1 and 2
B)Statements 1 and 3
C)Statements 2 and 3
D)Only statement 3
Q3) Which of these components of a vision statement would emphasize left-brained thinking?
A)Metaphors
B)Action plans
C)Imagination
D)Colorful language
Q4) A symbol should regularly remind individuals of an organization's vision.
A)True
B)False
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