Human Resource Management
Midterm Exam
Course Introduction
Human Resource Management is a comprehensive course designed to introduce students to the fundamental principles and practices involved in managing an organizations human assets. The course covers key topics such as recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal and ethical considerations. Emphasizing both strategic and operational aspects, students will learn how effective human resource management contributes to organizational success by enhancing employee engagement, productivity, and overall workplace culture. Through real-world case studies and practical applications, students will gain the skills needed to address HR challenges in a rapidly evolving business environment.
Recommended Textbook
Organizational Behavior Tools for Success 2nd Edition by Jean M. Phillips
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Page 2
Chapter 1: What Is Organizational Behavior
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Sample Questions
Q1) __________ is a statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs.
A) Path analysis
B) Meta-analysis
C) Regression
D) Analysis of variance
Answer: B
Q2) Which of these could be a source (or sources)of competitive advantage?
A) distribution
B) speed
C) convenience
D) all of these
Answer: D
Q3) Identify the key purposes of the field of organizational behavior.
Answer: The field of organizational behavior explains and predicts how people and groups interpret events,react,and behave in organizations,and it describes the role of organizational systems,structures,and processes in shaping behavior.
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Chapter 2: Diversity
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Sample Questions
Q1) Diversity is mostly about demographics.
A)True
B)False
Answer: False
Q2) Although White men make up the majority of the U.S.workforce,in some companies they are the _______ engaged in diversity efforts.
A) none of these
B) least
C) the only ones
D) most
Answer: B
Q3) Research has found that firm performance _____ when employees have more ____ attitudes toward diversity.
A) increases; positive
B) decreases; negative
C) increases; negative
D) decreases; positive
Answer: A
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Page 4
Chapter 3: Individual Differences I: Demographics, personality, and Intelligence
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Sample Questions
Q1) List and define the five dimensions that comprise emotional intelligence.
Answer: 1.Self-awareness: Being aware of what you are feeling
2.Self-motivation: Persisting in the face of obstacles,setbacks,and failures
3.Self-management: Managing your own emotions and impulses
4.Empathy: Sensing how others are feeling
5.Social skills: Effectively handling the emotions of others.
Q2) Members of which generation are the most technologically savvy?
A) Seniors
B) Baby Boomers
C) Generation X
D) Generation Y
Answer: D
Q3) Emotional Intelligence has been found to be ____________ personality dimensions.
A) related to
B) distinct from C) both of these
D) neither of these
Answer: C
Page 5
Q4) List the four generations that are currently represented in the workplace.
Answer: Seniors,Baby Boomers,Generation X,Generation Y
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Chapter 4: Individual Differences II: Self-Concept, learning
Styles, and Types of Fit
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Sample Questions
Q1) What type of fit is most related to teamwork skills?
A) person-job fit
B) person-group fit
C) person-organization fit
D) person-vocation fit
Q2) There is evidence that older members of the workforce feel that the psychological contract,as they understand it,has been violated,and have lost trust in their organizations.
A)True
B)False
Q3) Because job performance is usually the most important determinant of an employee's success,person-job fit is usually the primary focus of most staffing efforts.
A)True
B)False
Q4) Teamwork,communication,and interpersonal competencies are never as important to team performance as team members' ability to perform core job duties.
A)True
B)False
Page 6
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Chapter 5: Attitudes, values, moods, and Emotions
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Sample Questions
Q1) Intrapersonal value conflict occurs when ____________________.
A) neither of these
B) we have a disagreement with our co-workers that prevents productivity
C) being happy pulls us to spend quality time with our family, but personal ambition pulls us to work longer hours and pursue promotions
D) both of these
Q2) Individuals higher in negative affectivity tend to experience more positive emotions,such as irritation or nervousness.
A)True
B)False
Q3) Which of the following is not one of the components of attitudes?
A) behavioral intentions
B) feelings
C) beliefs
D) race
Q4) Personal values do not influence ethical choices.
A)True
B)False
Q5) Briefly describe emotional intelligence.
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Chapter 6: Social Perception, attribution, and Perceived Fairness
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Sample Questions
Q1) Effort and ability are examples of which of the following?
A) external factors
B) internal factors
C) environmental factors
D) circumstantial factors
Q2) When we use categorization,we ______ the similarities within and the differences between the groups.
A) minimize
B) exaggerate
C) ignore
D) all of these
Q3) Which of the following can be self-handicapping?
A) drug and alcohol use
B) refusing the practice
C) reducing effort
D) all of these
Q4) Consistency leads to external attributions.
A)True
B)False
Q5) List at least three benefits to using schemas.
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Chapter 7: Motivating Behavior
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Sample Questions
Q1) Which of the following is/are true about empowerment?
A) It enables employees to use more of their potential.
B) It requires managers to delegate responsibilities.
C) It requires managers to give up some decision-making authority.
D) all of these
Q2) Highly motivated employees are less likely to take necessary safety precautions.
A)True
B)False
Q3) According to David McClelland,wanting to establish and maintain friendly and warm relations with others is called a ______________.
A) need for affiliation
B) need for achievement
C) need for power
D) need for companionship
Q4) High performance requires both ability and motivation.
A)True
B)False
Q5) Discuss the topic of motivation in a global marketplace,using examples of cultural differences that managers should consider.
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Chapter 8: Communicating
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Sample Questions
Q1) When employees work independently and their output is combined into group output,it is called ___________.
A) reciprocal interdependence
B) pooled interdependence
C) none of these
D) sequential interdependence
Q2) Explain and describe four guidelines for effective business writing.
Q3) Once a receiver provides feedback to a sender,the sender and receiver have engaged in two-way communication.
A)True
B)False
Q4) ____________ occurs when someone in an organization communicates with others at the same organizational level.
A) Downward communication
B) Upward communication
C) Diagonal communication
D) Horizontal communication
Q5) Explain home-based telecommuting and how it can improve the bottom line of the company.Use examples.
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Chapter 9: Making Decisions
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Sample Questions
Q1) Define groupthink and discuss its role in organizational decision making.What are the symptoms? The results? How can we prevent it?
Q2) More employee-centered decision making tends to produce greater ________.
A) motivation
B) decision quality
C) morale
D) all of these
Q3) A democratic leader may be ________,seeking input from others but making the final decision alone.
A) laissez-faire
B) autocratic
C) partcipative
D) consultative
Q4) Loss aversion frequently affects investment decisions.
A)True
B)False
Q5) Indonesian managers tend to accept life as it is and see little need for change.
A)True
B)False
Q6) List at least five common errors in evaluating alternatives.
Page 11
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Chapter 10: Power,influence,and Politics
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Sample Questions
Q1) The core of effective politics is influencing others through persuasion,generating support,and inspiring trust.
A)True
B)False
Q2) The higher your perceived power,the more successful your influence attempts are likely to be.
A)True
B)False
Q3) When competitive follower behavior is required,you would likely want to arouse followers' needs for which of the following?
A) peace
B) power
C) friendship
D) attention
Q4) Influence is more effective than power in affecting others' behavior and attitudes.
A)True
B)False
Q5) List the four upward influence styles.
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Chapter 11: Managing Conflict and Negotiating
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Sample Questions
Q1) One of the best ways to prevent further escalation of a conflict is to react ____________ to the other party.
A) indifferently
B) dramatically
C) equivalently
D) all of these
Q2) Negotiators are not allowed to reject the proposed resolution of a conciliator.
A)True
B)False
Q3) During conflict,the true disagreement may differ from the perceived disagreement.
A)True
B)False
Q4) What is the final stage of Glasl's model of conflict escalation?
A) threat as a strategy
B) limited attempts to overthrow
C) fragmentation of the enemy
D) together into the abyss
Q5) List the four fundamental principles of integrative negotiation.
Q6) List at least 5 of the most common sources of conflict.
Page 13
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Chapter 12: Group Behavior and Effective Teams
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Sample Questions
Q1) Social facilitation is the opposite of social loafing.
A)True
B)False
Q2) Irving L.Janis said that groupthink reflects the triumph of _________ over good sense and __________ over expertise.
A) agreement, authority
B) enjoyment, intelligence
C) emotions, loyalty
D) efficiency speed
Q3) Define emotional intelligence and explain how it impacts teams.
Q4) Which of the following is a main goal of working in teams?
A) process loss
B) social loafing
C) process gain
D) groupthink
Q5) Groupthink is said to have happened during which of the following famous events?
A) the escalation of the Vietnam War
B) the Bay of Pigs
C) the space shuttle Columbia disaster
D) all of these
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Chapter 13: Leading
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Sample Questions
Q1) Leaders seem to have higher ______________ than non-leaders.
A) energy levels
B) internal control orientation
C) emotional maturity
D) all of these
Q2) Transformational leadership and transactional leadership complement each other.
A)True
B)False
Q3) In path-goal theory,what leadership style is characterized by soliciting subordinates' suggestions and input?
A) directive leadership
B) supportive leadership
C) participative leadership
D) achievement-oriented leadership
Q4) Accomplishing organizational goals requires both leadership and management.
A)True
B)False
Q5) Level 5 leaders are humble and willing to take the blame for failure.
A)True
B)False
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Chapter 14: Organizational Structure and Design
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Sample Questions
Q1) For multinational organizations,which structure is best when a balance of global integration and local responsiveness is needed?
A) global product division structure
B) global area division structure
C) global transnational division structure
D) regional headquarters structure
Q2) Organizations such as IBM,HP and Unisys prefer to call their communities of practice by what name?
A) knowledge networks
B) expertise banks
C) committees of hope
D) practical communes
Q3) Companies are increasingly ________________ communities of practice.
A) destroying
B) promoting
C) discouraging D) ignoring
Q4) List and describe the four primary organizational structures that support global business.
Q5) List at least 4 common bases for grouping employees.
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Chapter 15: Organizational Culture and Organizational Change
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Sample Questions
Q1) In what conflict culture do employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties?
A) dominating
B) passive-aggressive
C) collaborative
D) avoidant
Q2) Which of the following is/are sometimes used by learning organizations to collect employees' knowledge and make it available to others?
A) wikis
B) blogs
C) searchable databases
D) all of these
Q3) To influence culture,managers can nurture traditions and rituals that ___________ the culture.
A) express
B) define
C) reinforce
D) all of these
Q4) What are the four phases in the change process proposed by Kurt Lewin?
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Chapter 16: Managing Your Career
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Sample Questions
Q1) What type of socialization tactic involves no access to experienced models?
A) fixed
B) variable
C) serial
D) disjunctive
Q2) People who are motivated by job security and a long-term career with one company have which career anchor?
A) creativity
B) independence
C) challenge
D) security
Q3) On average,how much time does it take for an executive (who is an external hire)to achieve full productivity?
A) 8 weeks
B) 20 weeks
C) more then 26 weeks
D) 2 weeks
Q4) Networking is related to a higher salary.
A)True
B)False
Page 18
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