Human Resource Management in the Public Sector
Test Questions
Course Introduction
This course explores the principles, challenges, and strategies of human resource management (HRM) as they apply specifically to public sector organizations. Students will examine the unique legal, ethical, and organizational environments in which public sector HRM operates, focusing on topics such as recruitment and selection, employee development, performance management, labor relations, diversity and inclusion, and public accountability. Emphasis is placed on understanding how governmental policies, civil service systems, and collective bargaining shape HR practices and outcomes, as well as on the development of effective HR strategies that enhance organizational performance and public service delivery.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
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14 Chapters
487 Verified Questions
487 Flashcards
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2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) The finding that people change their behavior when they know they are being observed is known as the:
A) Hawthorne Finding
B) Hawthorne Effect
C) Hawthorne Works
D) Hawthorne Results
Answer: B
Q2) The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.
A)True
B)False
Answer: False
Q3) Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?
Answer: varies
Q4) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?
Answer: varies
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
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Sample Questions
Q1) Interpersonal orientation identifies the underlying tendencies that the individual has to behave in certain ways regardless of circumstances or presence of others.
A)True
B)False
Answer: True
Q2) Who was one of the first behavioral scientists to comment on the close connection between an individual's self-concept and his or her views of others?
A) Carl Rogers
B) Erich Fromm
C) Carl Jung
D) Abraham Maslow
Answer: B
Q3) Which of the following is NOT related to having an internal locus of control?
A) Ability to cope with stress
B) Promotability
C) Low satisfaction
D) Job involvement
Answer: C
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
Q2) In matrix analysis, a three-dimensional "idea box" is used to explore new ideas of alternatives.
A)True
B)False
Answer: False
Q3) Taken together, job design, supervision, organizational climate, and the allocation of adequate time and resources can have a potent and synergistic effect on individual and organizational creativity.
A)True
B)False
Answer: True
Q4) "Any form of action that leads to results that are novel, useful and predictable" is one of many definitions of creativity.
A)True
B)False Answer: True
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The stress response can contribute to our sense of well-being, motivation, and performance.
A)True
B)False
Q2) Taking time to carefully analyze what the job requirements are and assessing candidates in light of those demands:
A) Increases the stress levels on Human Resources personnel.
B) Reduces the stress levels on Human Resouces personnel by giving them a sense of preparation.
C) Helps to decrease the likelihood of mismatches between people and organizational environments.
D) Should only be exercised in the case of top level employees.
Q3) Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
Q4) What is stress and why does it need to be managed?
Q5) Describe the various stages in the General Adaptation Syndrome.
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is not a model on decision making?
A) The rational model
B) Organizational process model
C) Governmental politics model
D) Geo-political economics model
Q2) Under the organizational model of decision-making:
A) Decision makers are not constrained by standard operating procedures
B) Decision makers are constrained to be somewhat predictable but create unpredictable outcomes
C) Decision makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) Decision makers are constrained to be somewhat predictable and create predictable outcomes
Q3) Which of the following is not part of the RAPID model?
A) Recommend
B) Arrange
C) Input
D) Decide
Q4) Describe the implication of ethics in decision making in a public service setting.
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Chapter 6: Motivating Self and Others
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Sample Questions
Q1) According to the equity theory, motivation is a consequence of:
A) Perceived equity
B) Perceived equitable relief
C) Perceived inequity
D) None of the above
Q2) Maslow's needs-hierarchy is still relevant in the 21 century. Do you agree or disagree with this statement? Be sure to illustrate your discussion with relevant examples.
Q3) Projection is a mental process in which we:
A) Attribute or assign our own feelings, motives, or qualities to other people
B) Chart the feelings, motives, or qualities of other people
C) Ignore the feelings, motives, or qualities of other people
D) Influence the feelings, motives or qualities of other people
Q4) McGregor's suggested strategies that can be considered consistent with Theory Y assumptions are:
A) Delegation, job enlargement, and participative management
B) Delegation, job creation and leadership
C) Job creation, leadership and change management
D) Job enlargement, change management and delegation
Q5) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
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Chapter 7: Leadership in Public Organizations
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35 Flashcards
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Sample Questions
Q1) Despite younger leaders and older leaders growing up in quite different eras, their formative experiences with respect to leadership are remarkably similar.
A)True
B)False
Q2) One of the traditional approaches to understanding leadership has been:
A) The command approach
B) The trait approach
C) The basic approach
D) The participatory approach
Q3) In the countries which score _________ on power distance, subordinates are more likely to disagree with their leaders and desire a 'consultative style' of management.
A) Low
B) High
C) In the middle
D) None of the above
Q4) Explore the challenges of leading in a diverse organization. Discuss, providing relevant examples where appropriate.
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Chapter 8: Power and Organizational Politics
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35 Flashcards
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Sample Questions
Q1) According to Wilson, fostering your employees' participation, listening carefully to their values and interests, and building and supporting their confidence and skills is known as:
A) Thrilling
B) Respectful
C) Uplifting
D) Powerful
Q2) Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
A)True
B)False
Q3) Which of the following is part of the second stage in the process of moving from powerlessness to empowerment?
A) Feedback
B) Job enrichment
C) Feelings leading to powerlessness
D) Reinforcement
Q4) All social interactions involve a measure of mutual influence and control.
A)True
B)False
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Chapter 9: Communicating Effectively With Others
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Sample Questions
Q1) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q2) ________ statements clearly relate to what was said previously and move the conversation forward.
A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive
Q3) According to your textbook, out of the time people spend on communication, about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.
A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%
Q4) Discuss the components of supportive communication. Provide examples to support your discussion.
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11
Chapter 10: Working in Groups and Teams
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Sample Questions
Q1) Without a commitment to achieving a goal or completing a task, a group is not a team.
A)True
B)False
Q2) Which of the following types of teams sets the course for the organization, but it rarely is involved in the day-to-day operations of the organization?
A) Cross-functional teams
B) Self-directed work teams
C) Top management teams
D) Process-improvement teams
Q3) According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?
A) Internal dimensions
B) External dimensions
C) Personality
D) Organizational dimensions
Q4) Diversity in teams has the potential to increase the creative power of teams.
A)True
B)False
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Chapter 11: Managing Conflict
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Sample Questions
Q1) Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?
Q2) Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?
A) Compromise
B) Avoidance
C) Accommodation
D) Collaboration
Q3) True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.
A)True
B)False
Q4) Issues that are worth conflict connect people with a sense of purpose beyond self-interest.
A)True
B)False
Q5) Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?
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Chapter 12: Organizational Change
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Sample Questions
Q1) Which of the following is NOT an OD strategy or technique used to help facilitate organizational change?
A) T-groups
B) Process consultation
C) Brainstorming
D) Survey feedback
Q2) Where organizational members face routine or repetitive issues, ________ learning is appropriate.
A) Double-loop
B) Basic
C) Repetitive
D) Single-loop
Q3) Changing an organization's culture does not change the behavior of the organization's employees.
A)True
B)False
Q4) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
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Chapter
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Sample Questions
Q1) Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?
A) Discussion forums
B) RSS
C) Social Networking
D) Wikis
Q2) Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?
A) Wikis
B) RSS
C) Podcast
D) Social Networking
Q3) Which of the following is a way to develop trust and build confidence with legislators?
A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above
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15
Chapter 14: Managing Behavior in the Public Interest
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30 Flashcards
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Sample Questions
Q1) Efficiencies can be created by privatizing and contracting out functions.
A)True
B)False
Q2) Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ________ for what happens in their neighborhoods and communities.
A) Drawbacks
B) Costs
C) Personal responsibility
D) Jurisdictional challenges
Q3) Describe the "new public service: and how it has evolved.
Q4) How can one manage organizational behavior in a manner that respects the rights of the individual, adheres to democratic principles, and engenders trust, commitment, and involvement?
Q5) One of the main tenets of the new public service is:
A) Serve rather than steer
B) Steer rather than drive
C) Lead rather than follow
D) Public interest is the by-product of the ultimate aim
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