Human Resource Management in Public Organizations
Test Bank
Course Introduction
This course explores the principles and practices of human resource management (HRM) within the context of public sector organizations. It examines the unique challenges faced by public managers, including employment regulations, labor relations, recruitment, retention, performance evaluation, training, and diversity management. Through case studies and real-world examples, students will understand how HRM influences organizational effectiveness, ethical decision-making, and public service delivery. The course also addresses the impact of political, legal, and social environments on HR policies, preparing students to develop strategic HR solutions adapted to the mission and structure of public organizations.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert B. Denhardt
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14 Chapters
546 Verified Questions
546 Flashcards
Source URL: https://quizplus.com/study-set/1108 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/21788
Sample Questions
Q1) The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.
A)True
B)False
Answer: False
Q2) Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.
A) individual
B) group
C) organizational
D) systems
Answer: C
Q3) Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?
A) supervision
B) budgeting
C) representation
D) external awareness
Answer: D
Page 3
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The interpersonal level of self is motivated by self-interest.
A)True
B)False
Answer: False
Q2) All of the following are related to having an internal locus of control EXCEPT for ______.
A) ability to cope with stress
B) promotability
C) low satisfaction
D) job involvement
Answer: C
Q3) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
Q4) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
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Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21790
Sample Questions
Q1) In matrix analysis, a three-dimensional "idea box" is used to explore new ideas or alternatives.
A)True
B)False
Answer: False
Q2) Creativity and innovation are considered to be the same phenomenon.
A)True
B)False
Answer: False
Q3) The word "synectics" means ______.
A) exploring synergy across cross functional teams in a public organization
B) providing synergistic co-dependent support structure
C) joining together different and apparently unconnected or irrelevant elements
D) joining together similar ideas and connecting the dots to find a useful solution
Answer: C
Q4) Creative people probably will be creative wherever they are situated.
A)True
B)False
Answer: True
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Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21791
Sample Questions
Q1) The fight-or-flight response is the dominant behavioral response to stress among males.
A)True
B)False
Q2) What are the causes and consequences of stress?
Q3) Employee assistance programs are beneficial to employers and employees in addressing which of the following personal stress factors?
A) financial pressures
B) drug and alcohol abuse
C) abusive relationships
D) all of these
Q4) Only women appear to have a broader repertoire of responses to stress, including affiliative, protective, and caretaking behaviors.
A)True
B)False
Q5) Identify the major sources of stress in your life. What major coping mechanisms do you use to try to manage these sources?
Q6) Describe the various stages in the general adaptation syndrome.
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21792
Sample Questions
Q1) Which of the following is considered to be one of the premises of political explanation?
A) Important decisions are thought to stem from compromises made by a coalition.
B) Decisions are formally ratified by more than one individual before execution.
C) Decisions are suggested as options by many and then finally selected by one leader.
D) Decisions are considered unilateral exercises.
Q2) In the organizational process model, decision-makers are ______.
A) encouraged to forecast the future
B) not acting on the basis of a predetermined vision
C) neither encouraged to forecast the future, nor acting on the basis of a predetermined vision
D) prevented from forecasting the future and acting on the basis of a predetermined vision
Q3) ______ refers to identifying the decision and testing the validity of that decision.
A) Assessment
B) Action
C) Analysis
D) Application
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7
Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/21793
Sample Questions
Q1) Temporal motivation theory relates the expectancy of a person that a particular action will be rewarded, and the amount of the payout that will be received, with how long that person is willing to wait to receive the expected payout.
A)True
B)False
Q2) Motivation can be defined as the cause that ______.
A) makes people achieve the impossible
B) enables people to achieve beyond their normal means
C) makes people do what they do
D) disables people from making mistakes
Q3) Which of the following are general components of motivation?
A) individual differences, the nature of the job, and the organization itself
B) the organization, the actual job one does, and personal values
C) being proactive, a challenging job, and the culture of the organization
D) none of these
Q4) Goal-setting and expectancy theories are compatible approaches to increasing motivation.
A)True
B)False
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Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21794
Sample Questions
Q1) ______ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
Q2) Leaders must have which of the following traits or competencies?
A) self-understanding
B) high energy
C) integrity
D) all of these
Q3) In earlier studies of leadership, factors such as age, height, weight, and appearance seemed to have everything to do with leadership.
A)True
B)False
Q4) The successful leader stimulates resonance among those who follow.
A)True
B)False
Q5) What makes a good leader?
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Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Karen believes that she has the capacity to do the work. She is exhibiting which of the following levels of employee empowerment?
A) meaning
B) competence
C) self-determination
D) impact
Q2) Sarah's boss tells her that the promotion she desires is contingent on whether she successfully completes an important project. What type of power is her boss exercising?
A) expert power
B) overt power
C) managerial power
D) covert power
Q3) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
Q4) Power can be a double-edged sword.
A)True
B)False
Q5) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21796
Sample Questions
Q1) Identify some of the barriers to effective communication.
Q2) Variation in our tone of voice or in its pitch, expression, or rate of speed is known as ______.
A) paralinguistics
B) occulesics
C) linguistics
D) kinesics
Q3) What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?
Q4) Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?
A) personal counseling
B) conducting effective meetings
C) writing memos
D) disciplining employees
Q5) Dialogue is a process, not an event.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/21797
Sample Questions
Q1) A process-oriented individual with good listening and facilitative skills is known as a ______.
A) collaborator
B) communicator
C) contributor
D) challenger
Q2) All of the following are stages in the development of teams EXCEPT for ______.
A) forming
B) storming
C) performing
D) reforming
Q3) Which of the following is a characteristic of teams?
A) Teams are intact social systems.
B) Teams operate in an organizational context.
C) Teams produce some outcomes for which members have collective responsibility.
D) all of these
Q4) Virtual teams report higher levels of participation, higher satisfaction, and better cost performance.
A)True
B)False
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21798
Sample Questions
Q1) Conflict can be extremely beneficial to the workplace.
A)True
B)False
Q2) Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.
A)True
B)False
Q3) Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?
A) competition
B) avoidance
C) accommodation
D) collaboration
Q4) Issues that are worth conflict connect people with a sense of purpose beyond self-interest.
A)True
B)False
Q5) Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?
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Chapter 12: Organizational Culture and Change
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21799
Sample Questions
Q1) A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of the following themes?
A) commitment to values
B) dedication to public services
C) pragmatic incrementalism
D) serving the public
Q2) Successful public managers hoping to lead change must ____.
A) assess the organizations' environments and the need for change
B) plan for change both strategically and pragmatically
C) institutionalize the changes
D) all of these
Q3) Which of the following approaches will aid in overcoming people's normal resistance to change?
A) involving people throughout the organization in the change process
B) communicating the problems inherent in the current situation
C) giving people time to let go of the past and embrace the future
D) all of these
Q4) Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?
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Chapter
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) Identify and discuss the three different levels of organization formulated by Thompson (1967).
Q2) Which of the following is a way to develop trust and build confidence with legislators?
A) Keep legislators informed of your activities.
B) Offer advice promptly, accurately, and in a thoughtful manner.
C) Help with legislative casework.
D) all of these
Q3) All of the following are ways in which public agencies interact with elected officials in the legislature EXCEPT for ______.
A) legislators exercise "oversight" of agency activities
B) public agencies provide helpful assistance in developing policies
C) the legislature defines the limits and boundaries of public agency activities
D) public agencies make demands of legislators
Q4) What technology might a public agency employ to create a "virtual" town meeting?
A) cloud computing
B) web cameras
C) cell phones
D) radios
Q5) What are networks? Why are they important in the delivery of services?
Page 15
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21801
Sample Questions
Q1) Public and nonprofit administrators are like the owners and entrepreneurs of business enterprises.
A)True
B)False
Q2) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q3) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q4) It is important to remember that nonprofit organizations also have an important role to play in democratic governance.
A)True
B)False
Q5) Discuss the main tenets of the "new public service." How do they differ from traditional models?
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