Human Resource Management in Public Sector Exam
Materials
Course Introduction
This course explores the principles and practices of human resource management (HRM) within the context of public sector organizations. Students will examine the unique challenges faced by public sector HR professionals, including regulatory constraints, civil service systems, labor relations, diversity and inclusion, training and development, performance management, and ethical considerations. Through case studies and real-world examples, the course highlights strategies for effective recruitment, retention, and motivation of employees in government and nonprofit organizations, preparing students to address HR issues in a complex and evolving public service environment.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
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14 Chapters
487 Verified Questions
487 Flashcards
Source URL: https://quizplus.com/study-set/1068 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?
Answer: varies
Q2) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted? Answer: varies
Q3) Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important? Answer: varies
Q4) In order for executives at the top levels of government to be successful, they must have the ability to work with and through people.
A)True
B)False
Answer: True
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21092
Sample Questions
Q1) Bill has been described by his employees as an empathetic boss who values diversity and is cross-culturally sensitive. Which component of emotional intelligence are his employees recognizing?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
Answer: C
Q2) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
Q3) ________ tend to be symbolic and enthusiastic.
A) Artisans
B) Guardians
C) Rationalists
D) Idealists
Answer: D
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) The effect of workload pressure on creativity is:
A) Positively correlated
B) Negatively correlated
C) Difficult to gauge
D) Minimal; these are two different concepts
Answer: C
Q2) According to the behavioral view of creativity, creativity is what the person is rather than something a person does.
A)True
B)False
Answer: False
Q3) Which of the following are not considered impediments to creativity?
A) Language barrier
B) Social barrier
C) Adherence to status quo
D) Exploring multiple options
Answer: D
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) Only women appear to have a broader repertoire of responses to stress, including affiliative, protective, and caretaking behaviors.
A)True
B)False
Q2) All of the following diseases are either linked to or found to be worsened by stress, except:
A) Arthritis
B) Hypertension
C) Liver Degeneration
D) Heart Attacks
Q3) Workers' performance can be positively influenced by promoting their:
A) Salary structure
B) Psychological well-being and happiness
C) Self esteem
D) Performance structure
Q4) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q5) Describe the various stages in the General Adaptation Syndrome.
Q6) What is stress and why does it need to be managed?
Page 6
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) Which of the following is one of the premises of political explanation?
A) Important decisions are thought to stem from compromises made by a coalition
B) Decisions are formally ratified by more than one individual before execution
C) Decisions are suggested as options by many and then finally selected by one leader
D) Decisions are considered unilateral exercises
Q2) Compare and contrast programmed decisions and non-programmed decisions.
Q3) Time is always available for decision making to undergo a calculated process.
A)True
B)False
Q4) The decision roles should be determined by organization chart.
A)True
B)False
Q5) Which of the following is not a model on decision making?
A) The rational model
B) Organizational process model
C) Governmental politics model
D) Geo-political economics model
Q6) Compare and contrast the Organizational Process model and the Governmental Politics model of decision making.
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21096
Sample Questions
Q1) Public service motivation may be understood as an individual's predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations
A)True
B)False
Q2) Public service motivation and goal theories of motivation may be considered interrelated
A)True
B)False
Q3) Baby boomers grew up in the post-WWII era, with general prosperity. They represent the largest generational group in the workplace and tend to embrace change and personal growth and to question rules.
A)True
B)False
Q4) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
Q5) Picoeconomics, is a theory that emphasizes the idea that when people make decisions, they tend to overestimate the value of benefits that will occur in the future.
A)True
B)False
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21097
Sample Questions
Q1) A _________ leadership style will be most effective in situations where subordinates are engaged in work that is stressful, frustrating, or unsatisfying.
A) Supportive
B) Directive
C) Participative
D) Achievement-oriented
Q2) Charismatic leadership in whatever its form constitutes a moral "slippery slope."
A)True
B)False
Q3) Leadership is determined not by possession of certain traits but rather through a relationship between the leader and members of a group.
A)True
B)False
Q4) Explore what part power plays in leadership. Do different styles of leadership access or use power differently?
Q5) Describe the Managerial Grid. What types of leaders are represented in each square of the grid?
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Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21098
Sample Questions
Q1) Positive organizational politics is more about self-interest and manipulation and less about emotional health and intelligence.
A)True
B)False
Q2) People with less power can act to equalize or balance power in a relationship by ________ their needs or demands or ________ other people's alternative sources.
A) Increasing; Increasing
B) Increasing; Decreasing
C) Decreasing; Decreasing
D) Decreasing; Increasing
Q3) Which of the following philosophers suggested that authority in organizations should be made more participative?
A) Bierstedt
B) Machiavelli
C) Weber
D) Haire
Q4) Discuss how the views about power, workers and organizations have changed and evolved over time.
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Page 10
Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21099
Sample Questions
Q1) Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.
A)True
B)False
Q2) With written communication, the emotional state of the receiver may affect the communication.
A)True
B)False
Q3) A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above
Q4) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q5) According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.
A)True
B)False
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21100
Sample Questions
Q1) Jamal encourages risk taking and is appreciated for his or her candor and openness. He is most likely a:
A) Challenger
B) Communicator
C) Collaborator
D) Contributor
Q2) Which of the following conditions does NOT need to be met in order for a team to be productive?
A) Commitment to goals on the part of the team and senior management
B) Opportunity for teamwork as created by senior management or other individuals
C) Clarity of goals as provided or developed by the team
D) Lack of challenges from customers and competitors
Q3) Which of the following is NOT a type of team?
A) Project teams
B) Cross-functional teams
C) Virtual teams
D) Imaginary teams
Q4) Compare and contrast groups and teams. How are they similar? How do they differ?
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Page 12
Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?
A) Frustration
B) Conceptualization
C) Behavior
D) Outcome
Q2) People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.
A)True
B)False
Q3) Culture is fairly stagnant and does not evolve over time.
A)True
B)False
Q4) Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.
A)True
B)False
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Page 13
Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?
Q2) Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.
Q3) Which of the following types of change involves solving problems or tinkering or fine-tuning ongoing operations?
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q4) Action research models the importance of not involving organizational members in the change process.
A)True
B)False
Q5) What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.
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Chapter 13: Representing the Organization on the Outside
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) Blogs should be used as another avenue for press releases.
A)True
B)False
Q2) Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?
A) Technical
B) Organizational
C) Managerial
D) Institutional
Q3) RSS provides another way of getting information out to the public in a quick and efficient manner.
A)True
B)False
Q4) Public distrust of government probably has decreased the attention that legislators pay to agency activities.
A)True
B)False
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/21104
Sample Questions
Q1) The problems facing society and our communities today can be solved by public servants and public organizations if they are allowed to act alone without public interference.
A)True
B)False
Q2) Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.
A) Power; jurisdiction
B) Collective efforts; collaborative processes.
C) Empowerment; collective input
D) Decision-making; authority
Q3) What are some challenges that are faced by public servants in being accountable to the general public?
Q4) Which of the following is NOT a main tenet of the new public service?
A) Serve rather than steer
B) Think local, act global
C) Think strategically, act democratically
D) Serve citizens, not customers
Q5) Describe the "new public service: and how it has evolved.
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