Human Resource Management in Public and Nonprofit Sectors
Exam Preparation Guide
Course Introduction
This course explores the unique aspects of human resource management (HRM) within public and nonprofit organizations, emphasizing the distinct legal, ethical, and organizational frameworks that shape personnel practices outside the private sector. Students will examine topics such as recruitment, selection, performance management, labor relations, diversity and inclusion, volunteer management, and compensation strategies, all within the context of public accountability and mission-driven environments. Through case studies, practical exercises, and discussion, students will develop a comprehensive understanding of how effective HRM contributes to organizational effectiveness and the delivery of public services.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations
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546 Verified Questions
546 Flashcards
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5th Edition by Robert B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) To be successful, executives at the top levels of government must have the ability to work with and through people.
A)True
B)False
Answer: True
Q2) Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?
A) interpersonal sensitivity
B) technical competence
C) action orientation
D) strategic view
Answer: B
Q3) Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.
A) individual
B) group
C) organizational
D) systems
Answer: D
Page 3
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is NOT a characteristic of idealists?
A) intense
B) intuitive
C) inspiring
D) impulsive
Answer: D
Q2) Rebecca, who judges right and wrong based on her internalized principles, is in the ______ stage of moral development.
A) unconventional
B) preconventional
C) conventional
D) postconventional
Answer: D
Q3) Compare and contrast the tools used to measure the components of self-awareness. What do each of the tools measure? Do they contribute to better hiring practices? Why, or why not?
Answer: Answers may vary. A strong answer will discuss the following tools: personal values, personality style, interpersonal orientation, locus of control, career orientation, and self-disclosure.
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Page 4
Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) People are not likely to be creative when they love what they do as it removes the motivation to do anything else.
A)True
B)False
Answer: False
Q2) To create a culture of innovation, organizations often have to ______.
A) hire consultants
B) modify or create new myths, stories, language, and metaphors
C) establish success parameters
D) modify employee expectations
Answer: B
Q3) Creativity can be defined as the entire process by which ideas are ______.
A) generated, developed, and transformed into value
B) generated, but are not developed or transformed into value
C) generated, but only if there is an end value determined beforehand
D) generated, with or without a goal in sight
Answer: A
Q4) Describe the five steps or stages of the creativity process.
Answer: Students should describe the following steps: preparation, concentration, incubation, illumination, and verification.
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Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) In general, the jobs that are perceived to be most stressful are those in which the workers believe that they have ______.
A) the most control and responsibility
B) the least amount of control
C) a boss who offers minimal control
D) a boss who delegates all the control and responsibility
Q2) All of the following diseases are either linked to or found to be worsened by stress EXCEPT for ______.
A) arthritis
B) hypertension
C) liver degeneration
D) heart attacks
Q3) The word stress is derived from Latin word strictus.
A)True
B)False
Q4) Later in life, employees may be focused on the search for meaning and ego integrity.
A)True
B)False
Q5) What are the causes and consequences of stress?
Page 6
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Chapter 5: Decision-Making
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Sample Questions
Q1) Under the organizational model of decision-making ______.
A) decision-makers are not constrained by standard operating procedures
B) decision-makers are constrained to be somewhat predictable but create unpredictable outcomes
C) decision-makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) decision-makers are constrained to be somewhat predictable and create predictable outcomes
Q2) Which of the following is a phase in the rational model of decision-making?
A) data collection phase
B) data analysis phase
C) design phase
D) pre-implementation phase
Q3) The organizational process model of decision-making sees government as composed of a few seamlessly allied organizations, each controlled by individual leaders.
A)True
B)False
Q4) Compare and contrast programmed decisions and nonprogrammed decisions.
Q5) Explain the RAPID technique of decision-making.
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Chapter 6: Motivation and Engagement
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43 Flashcards
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Sample Questions
Q1) Porter and Lawler refined Vroom's model to suggest that, although employee effort is determined by both the value placed on certain outcomes and the degree to which people believe that their efforts will lead to these rewards, effort does not always lead to task accomplishment. They suggested that ______ need to be considered.
A) employee opportunity and employee growth
B) organizational ability and structural role
C) employee ability and role clarity
D) employee ability and organizational clarity
Q2) Theory Y is based on the recognition that people need opportunities at work to satisfy not only lower-level needs for wages and decent working conditions, but also ______.
A) higher-level social and ego needs
B) recognition of a job well done
C) a reward system that goes beyond such means
D) higher-level needs for self-actualization
Q3) Participation influences motivation because it reduces the amount of information that people have on the expected outcomes of performance.
A)True
B)False
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Page 8
Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Leaders and followers should engage in a structured ______.
A) dialogue
B) monologue
C) epilogue
D) prologue
Q2) What makes a good leader?
Q3) ______ are concerned with vision and judgment, whereas ______ are concerned with mastering routines.
A) Leaders; employees
B) Leaders; managers
C) Managers; leaders
D) Managers; employees
Q4) The readiness of an individual or a group to perform a specific task depends on the ______ and ______ to perform the task.
A) aptitude; readiness
B) facility; enthusiasm
C) ability; willingness
D) capacity; motivation
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Page 9
Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Karen believes that she has the capacity to do the work. She is exhibiting which of the following levels of employee empowerment?
A) meaning
B) competence
C) self-determination
D) impact
Q2) The use of coercive power tends to increase referent power, whereas the use of reward power tends to diminish referent power.
A)True
B)False
Q3) Covert power is easily observed.
A)True
B)False
Q4) When the stakes are ______ and resources are ______, power politics can be quite likely.
A) high; limited
B) low; limited
C) high; unlimited
D) low; unlimited
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) All of the following were identified as one of the "six C's" developed for effective managerial writing EXCEPT for ______.
A) courtesy
B) clearness
C) confidence
D) correctness
Q2) Supportive communication involves listening carefully and receiving feedback from the other person.
A)True
B)False
Q3) The key to effective persuasion is the ______ of the source.
A) position
B) credibility
C) authority
D) sincerity
Q4) Which of the following refers to the use of space and distance between people?
A) proxemics
B) paralinguistics
C) kinesics
D) occulesics
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following researchers outlined procedures for using groups successfully to introduce changes at both the individual and organizational levels?
A) McGrath and Altman
B) Schein and Bennis
C) Elton and Mayo
D) Hawthorne and Elkins
Q2) During the conforming stage, the team must learn to cope with conflict, differences, and disruptions.
A)True
B)False
Q3) It is crucial to the success of teams that team members respect and trust each other.
A)True
B)False
Q4) Important issues to consider about team effectiveness include ______.
A) the structure of the team
B) the size of the team
C) the life expectancy of the team
D) all of these
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?
A) frustration
B) conceptualization
C) behavior
D) outcome
Q2) Which of the following was identified as the least serious ethical violation?
A) deception and lying
B) inflict direct or indirect harm
C) selective disclosure
D) misrepresentation
Q3) Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?
A) competition
B) avoidance
C) accommodation
D) collaboration
Q4) Discuss the various sources of conflict. Which are easiest to resolve, and which are the most difficult?
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Chapter 12: Organizational Culture and Change
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38 Verified Questions
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Sample Questions
Q1) All of the following are possible limitations to implementing cultural change of an organization EXCEPT for ______.
A) cultural norms are deep-seated and may be quite resistant to change
B) successful changes in an organization's culture typically occur over a long period of time
C) different generations have different feelings toward change
D) important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization
Q2) ______ is what we describe when people ask us what ideas govern our actions.
A) Espoused theory
B) Theory-in-use
C) Spoken theory
D) Governing theory
Q3) Which of the following types of change is initiated in times of crisis?
A) crisis change
B) organic change
C) systematic change
D) dramatic change
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14
Chapter 13: Representing the Organization on the Outside
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.
A)True
B)False
Q2) One of the costs associated with citizen involvement includes ______.
A) desensitizing people to emerging problems
B) decreasing the accountability of the public
C) views expressed might not be representative of the majority
D) the view that people are less likely to "buy in" to solutions
Q3) Which of the following dimensions of collaboration includes reconciling individual and collective interests?
A) governance dimension
B) administration dimension
C) autonomy dimension
D) trust and reciprocity dimension
Q4) Amber Alerts and Twitter are examples of ______.
A) wikis
B) microblogging
C) RSS
D) podcasts
Page 15
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q2) The new public service begins with the idea that democratic principles and ______ values are paramount.
A) citizenship
B) community
C) participation in decision making
D) all of these
Q3) According to the text, it is imperative that public and nonprofit administrations ______.
A) become culturally competent
B) try to maximize profits
C) address conflicts within the organization
D) attend trainings on how to improve work environments
Q4) Discuss the main tenets of the "new public service." How do they differ from traditional models?
Q5) Discuss the importance of being culturally competent.
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