Human Resource Management Final Test Solutions - 1615 Verified Questions
Chapter 1: Human Resource Management in Organizations
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Q1) Certified Compensation Professional (CCP), a human resource certification, is sponsored by the WorlatWork Association.
A)True
B)False
Answer: True
Q2) Which of the following is the difference between a Human Resource Information Systems (HRIS) and Software-as-a-Service (SaaS)?
A) An HRIS uses a vendor's data center, while SaaS uses the Cloud.
B) An HRIS uses the Cloud, while SaaS uses a vendor's data center.
C) SaaS requires support from IT, while an HRIS allows self-service.
D) SaaS allows self-service, while an HRIS requires support from IT.
Answer: D
Q3) A third-country national is a citizen of one country who is working in a second country and employed by an organization headquartered in the first country.
A)True
B)False
Answer: False
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3
Chapter 4: Workforce, Jobs, and Job Analysis
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Q1) The work sampling method of job analysis allows a job analyst to determine the content and pace of a typical workday through statistical sampling of certain actions rather than through continuous observation and timing of all actions.
A)True
B)False
Q2) Workflow analysis usually begins with the evaluation of activities that lead to the output.
A)True
B)False
Q3) Describe the important workforce profile elements.
Q4) Explain time flexibility-work scheduling.
Q5) _____ involves broadening the scope of a job by expanding the number of different tasks to be performed.
A) Job rotation
B) Job retention
C) Job enlargement
D) Job enrichment
Q6) Define job enrichment. Give examples of job enrichment.
Q7) Define workflow analysis.
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Chapter 5: Individualorganization Relations and Retention
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Q1) WesternBioLabs Inc. is in the process of laying off 10% of its shipping and receiving employees. At the same time, it is hiring new hourly staff for night shifts. Which of the following terms best describes this process?
A) Churn
B) Licensing
C) Takeover
D) Franchising
Q2) Frederick Herzberg proposed the:
A) need theory.
B) expectancy theory.
C) equity theory.
D) motivation/hygiene theory.
Q3) CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2012, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2012?
A) 3
B) 6
C) 1
D) 2
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Page 7
Chapter 7: Selecting Human Resources
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Q1) Define situational judgment tests.
Q2) A new Gulf Coast casino plans to hire over 1,000 employees for its new resort. The casino's HR department requires applicants to complete an online questionnaire which is later analyzed using computer software and only those applicants who have previously worked in hotels and casinos are considered eligible for the next step in the hiring process. This is an example of a:
A) compensatory approach to selection.
B) realistic job preview.
C) preemployment screening process.
D) multiple hurdles approach to selection.
Q3) In selection, a predictor is a characteristic that a person must have to perform a job successfully.
A)True
B)False
Q4) Identify the sources of background information for job applicants.
Q5) More than anything else, placement of human resources should be seen as a(n):
A) public relations activity.
B) operating management responsibility.
C) matching process.
D) marketing tool.
Page 9
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Chapter 8: Training Human Resources
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Q1) The most common approach for making individual analysis is to use performance appraisal data.
A)True
B)False
Q2) At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.
A) reaction-level
B) learning-level
C) results-level
D) behavior-level
Q3) For employers, one of the advantages of cross training employees is:
A) narrowed job jurisdictions.
B) increased employee productivity without pay raises or bonuses.
C) better union relations.
D) employee development.
Q4) What are the main purposes of effective orientation?
Q5) Explain why post-measure is a less rigorous design for training evaluation.
Q6) Summarize some of the disadvantages or challenges associated with e-learning.
Page 10
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Chapter 9: Talent, Careers, and Development
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Q1) The _____ provisions have added more demands that boards do CEO succession planning.
A) Health Insurance Portability and Accountability Act
B) Sarbanes-Oxley Act
C) Employee Retirement Income Security Act
D) Congressional Accountability Act
Q2) Describe some methods of assessing the development needs of employees and their advantages and disadvantages.
Q3) Discuss the problems associated with focusing talent management efforts primarily on "high-potential" individuals?
Q4) As a development technique, the best lateral transfers:
A) facilitate upward career progress in the organization.
B) encourage employees to learn new skills that increase their marketability.
C) encourage the redundant employee to leave the company voluntarily without being terminated.
D) provide a monetary incentive for taking on new work.
Q5) Careers are not predictably linear but cyclical.
A)True B)False
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Chapter 11: Total Rewards and Compensation
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Q1) The FLSA established overtime pay requirements at _____ times the regular pay rate for all hours worked over 40 in a week.
A) two
B) two and one-half
C) one and one-half
D) three
Q2) Which of the following is typical of the entitlement philosophy of compensation?
A) Pay and raises based on length of service
B) No raises for poor-performing employees
C) Market-adjusted pay scales
D) Industry comparisons of total rewards
Q3) Which of the following is classified as an outcome in the equity theory?
A) Loyalty
B) Time
C) Effort
D) Job security
Q4) Describe Internet-based pay information and pay surveys.
Q5) Describe performance-based pay increases.
Q6) Describe the pay-for-performance philosophy of employee compensation.
Q7) Discuss compensation fairness and equity.
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Chapter 12: Variable Pay and Executive Compensation
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Q1) Stock option plans give employees the right to purchase:
A) an unlimited number of shares of company stock at a specified exercise price for a limited period of time.
B) an unlimited number of shares of company stock at a specified exercise price for an unlimited period of time.
C) a fixed number of shares of company stock at a specified exercise price for a limited period of time.
D) a fixed number of shares of company stock at a specified exercise price for an unlimited period of time.
Q2) Which of the following is an advantage of establishing employee stock ownership plans?
A) Employees are not dependant on the employers for their retirement benefits.
B) Firms can receive favorable tax treatment.
C) Firms have lesser control over organizational productivity.
D) The employees can purchase shares of company stock for an unlimited period of time.
Q3) Explain employee stock plans.
Q4) Explain bonuses.
Q5) Describe the two primary ways of distributing group/team incentives.
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Chapter 13: Managing Employee Benefits
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Q1) Employees are more likely to stay with employers who provide child-care and elder-care benefits.
A)True
B)False
Q2) What are employee-paid group benefits?
Q3) What are the family oriented benefits offered by employers? Which of these are mandated by the federal government?
Q4) Which of the following is a disadvantage of providing flexibility in benefit choice?
A) The flexible benefits plans do not cover higher-risk employees.
B) There is a risk that employees may choose an inappropriate benefits package.
C) The flexible benefits plans are typically discriminatory in nature.
D) There is a risk that these plans would increase the attrition rate.
Q5) Which of the following is true of defined benefit retirement plans?
A) The investment risk is borne by the employee.
B) The amount of benefit paid at retirement is pre-determined.
C) They are most common in private sector and nonunionized workforces.
D) They typically do not guarantee benefits.
Q6) Define the concepts of vesting and portability.
Q7) What are the advantages of using paid paid-time-off (PTO) plans?
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Chapter 14: Risk Management and Worker Protection
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Q1) Which of the following guidelines should be followed when dealing with potentially violent employees?
A) Indicate the need for time to respond to the concerns voiced, and then set up another time for follow-up.
B) Respond to them strongly using aggressive keywords so as to indirectly demonstrate a position of power.
C) Avoid notifying security personnel as this might provoke violent reactions and worsen the situation.
D) Avoid asking questions that require long answers or explanations as this might irritate or intimidate them.
Q2) Individuals of any age can work for a business that is owned and operated by their parents, except in the case of manufacturing or mining jobs.
A)True
B)False
Q3) Emotional illnesses such as schizophrenia and depression are considered disabilities under the ADA.
A)True
B)False
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