Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the strategic and operational roles of human resources within organizations. It covers key topics including recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal and ethical issues in managing personnel. Students will gain insight into how HR professionals contribute to organizational effectiveness by fostering a positive workplace culture, ensuring compliance with employment laws, and developing policies that align with business goals. Through case studies, discussions, and practical exercises, students will develop the critical skills needed to manage human capital in diverse and dynamic environments.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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563 Verified Questions
563 Flashcards
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Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Learning is defined as
A)A temporary change in cognition that results from experience and may influence behavior.
B)A relatively permanent change in understanding and thinking that results from experience and directly influences behavior.
C)A relatively permanent change in understanding and thinking that models behavior.
D)A temporary change in understanding and thinking.
E)A relatively permanent change in cognition that results from self?efficacy and indirectly influences behavior.
Answer: B
Q2) The authors use the acronym KSA to refer to what?
A)Keep it Simple,and have the right Attitude
B)Knowledge,skills,and attitudes
C)Knowledge,strategy,and aptitude
D)Knowledge skills and abilities
Answer: B
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Chapter 2: Aligning Training With Strategy
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Sample Questions
Q1) What can be done to reduce resistance to change?
A)Focus on changing one level (organizational,group,and individual)at a time.
B)Involve employees.
C)Let those who are satisfied with the status quo lead the way.
D)Both A & B.
E)All of the above.
Answer: B
Q2) Which of the following is a market leader strategy?
A)Keep costs low
B)Develop new markets
C)Development of economies of scale
D)None of the above
E)All of the above
Answer: B
Q3) The main activity associated with producing an organization's principle products and services is often called the core technology.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
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Sample Questions
Q1) Performance is a function of motivation times KSAs.
A)True
B)False
Answer: False
Q2) Which of the following statements regarding self-efficacy is true?
A)Physical and emotional state is never a factor when estimating an employee's self?efficacy.
B)Those with high self?efficacy are also likely to be self?actualized.
C)Higher self?efficacy has little impact on actual performance.
D)Feelings about one's competency are reflected in the concept of self?efficacy.
E)Behavioral models are not able to influence an employee's self-efficacy.
Answer: D
Q3) Self-efficacy is an important concept in understanding motivation.
A)True
B)False
Answer: True
Q4) Punishment is an undesirable management and training tool.
A)True
B)False
Answer: True
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Chapter 4: Needs Analysis
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Sample Questions
Q1) The proactive approach to TNA focuses on a specific problem.
A)True
B)False
Q2) You cannot have a _______ measure unless the measure is _______.
A)Valid;relevant
B)Relevant;valid
C)Reliable;valid
D)Valid;reliable
E)Relevant;reliable
Q3) List five sources of data for person analysis and their training need implications.
Q4) Sources of criterion contamination are
A)Error and opportunity bias.
B)Group characteristic bias and knowledge of predictor bias.
C)Declarative knowledge bias.
D)Both A & B.
E)All of the above.
Q5) A job aid is one approach to dealing with a KSA deficiency.
A)True
B)False
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The way that trainees are required to demonstrate that they have learned a KSA they are expected to acquire through training is called a
A)Training objective.
B)Learning objective.
C)Transfer of training objective.
D)Organizational outcome objective.
Q2) Which of the following terms is used to reflect maximizing the similarity of the training to the job?
A)Identical elements
B)Increased similarity
C)Repetitive responding
D)Identical skills
Q3) How many parts are there to an effective learning objective?
A)Two
B)Three
C)Four
D)Five
Q4) In the elaboration theory of design,the epitome is the most important concept.
A)True
B)False
Page 7
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Chapter 6: Traditional Training Methods
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Sample Questions
Q1) Which of the following should you consider when implementing Behavior Modeling?
A)Use whole rather than part learning.
B)Do not emphasize more that 7 learning points during any one training module.
C)Use a real model rather than a video for authenticity.
D)A & C.
Q2) The difference between coaching and traditional OJT is
A)No type of TNA is needed for coaching.
B)In coaching,the relationship must be more collaborative.
C)Coaching is more of an ongoing process.
D)Both B & C.
E)All of the above.
Q3) If learning objectives focus primarily on decision making,_____ can be an appropriate training tool.
A)The in?basket
B)Behavior modeling
C)Role-plays
D)The case study
E)Both A & D
Q4) What is the purpose of behavior modeling and when should it be used?
Q5) Discuss the different types of lectures and the differences between them.
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Interactive Multimedia training has the advantage of being able to
A)integrate text,video,graphics,photos,animation,and sound to produce a complex training environment.
B)learn from trainee responses what worked and what did not in the training process.
C)put the trainee in an artificial three-dimensional environment that simulates events and situations that might be experienced on the job.
D)All of the above.
Q2) What type of training can be undertaken by ET,and describe the effectiveness of ET in terms of utilization of the learning processes (related to Social Learning Theory)Attention,Retention,and Behavioral Reproduction.
Q3) Which of the following statements regarding ET is true?
A)Programmed Instruction has many advantages over Intelligent Tutoring.
B)Many producers of Interactive Multimedia training market it as Virtual Reality training.
C)Interactive Multimedia training has not yet been able to develop 3-D capability.
D)A good example of the use of Virtual Reality was Duracell's training in China.
Q4) Describe how ET can facilitate the process of retention.
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Page 9
Chapter 8: Development and Implementation of Training
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42 Verified Questions
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Sample Questions
Q1) If you are training auto workers,it is a good idea for the trainer to dress in a business suit for credibility.
A)True
B)False
Q2) The experiential learning model begins with A)A lecturette.
B)Practice.
C)A shared experience.
D)None of the above.
Q3) Which of the following statements is true?
A)Spiral binding should be used for trainee manuals so the pages can be easily turned.
B)If possible,training should be conducted onsite so trainees can keep tabs on what is happening at work.
C)The ideal training room is square shaped.
D)Hardwood floors are ideal as they are easy to keep clean.
Q4) Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)
Q5) What is active listening and why is it necessary?
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Chapter 9: Evaluation of Training
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Sample Questions
Q1) An inexpensive but effective way to determine if training transferred to the job is to ask trainees in a reaction questionnaire.
A)True
B)False
Q2) _____ are measures of the trainee's perceptions,emotions,and subjective evaluations of the training experience.
A)Reaction outcomes
B)Learning outcomes
C)Job behavior outcomes
D)Organizational results
E)Value outcomes
Q3) Which of the following times is best for providing the opportunity to complete a reaction questionnaire?
A)During training (after each segment)
B)Immediately following training
C)One or two months after training
D)A or B,depending on what information you are after
E)A,B,or C,depending on what information you are after
Q4) Explain the four types of evaluation outcomes identified in the text.
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
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Sample Questions
Q1) Some of the issues an orientation should cover are
A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.
Q2) In team training,who should be involved in the design of the evaluation phase?
A)The trainer
B)The supervisors
C)The team members
D)Both A & C
Q3) Onboarding is a term that
A)refers to longer,more in-depth orientations.
B)refers to orientations focused on managers.
C)is used interchangeably with orientation.
D)All of the above.
Q4) A hostile work environment is one type of sexual harassment
A)True
B)False
Q5) Identify and describe the 5 dimensions of culture according to Hofstede.
Page 12
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Chapter 11: Employee and Management Development
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Sample Questions
Q1) What management style is characterized by friendliness,as well as empathy and concern for meeting employees' needs?
A)Supportive
B)Participative
C)Directive
D)Achievement
Q2) Describe some advantages of 360-DF for managers.
Q3) Management style is related to two dimensions of leader behavior - _____ and _____.
A)Employee?related;job?related
B)Employee?oriented;job?oriented
C)Task?oriented;organizationally?oriented
D)Employee?oriented;task-oriented
Q4) The achievement style of management emphasizes goal setting and providing high performance expectations for subordinates.
A)True
B)False
Q5) What are the specific problems that are associated with development of executives and why does coaching seem to deal with these problems?
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