Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the strategies, principles, and practices involved in effectively managing an organizations workforce. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal compliance. Students will examine the evolving role of human resources as a strategic partner in achieving organizational goals and fostering a positive workplace culture. Emphasis is placed on analyzing real-world HR challenges and developing solutions that align with ethical standards and best practices.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) Intellectual capital includes relationship capital
A)True
B)False Answer: True
Q2) Which of the following statements about the field of organizational behaviour is FALSE?
A)OB is a self-contained discipline, independent of other disciplines.
B)Many OB theories are contingency-oriented.
C)OB emerged as a distinct field of inquiry in the 1940s.
D)OB theories are usually tested using the scientific method.
E)OB is the study of what people think, feel, and do in and around organizations. Answer: A
Q3) A key variable in the high-performance work practices (HPWP) model is employee competence.
A)True
B)False Answer: True
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Page 3
Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) Agreeableness, extraversion, and conscientiousness are three of the ''Big Five'' personality dimensions.
A)True
B)False
Answer: True
Q2) People with a high ________ value assertiveness, competitiveness, and materialism
A)power distance
B)uncertainty avoidance
C)individualism
D)achievement orientation
E)collectivism
Answer: D
Q3) The most effective way organizations can support ethical conduct is to have a set of shared values that reinforce ethical conduct.
A)True
B)False
Answer: True
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Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) The main objective of the Johari Window process is to maintain the same amount of information about yourself in each of the four quadrants.
A)True
B)False
Answer: False
Q2) A stereotype threat refers to a phenomenon whereby members of a stereotyped group are concerned that they might exhibit a negative feature of the stereotype.
A)True
B)False
Answer: True
Q3) Which of the following is an example of selective attention?
A)You conclude that the person near the cash register is a sales clerk.
B)You dislike the manager because they have authority.
C)You prefer autonomy in your work due to frequent disagreements with colleagues.
D)You notice that two employees are arguing in the company's quiet library.
E)You assume that an employee is lazy because she works in a department with lazy people.
Answer: D
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
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Sample Questions
Q1) One way to reduce work-related stress is to have your work paced by a machine
A)True
B)False
Q2) Emotional labour refers to
A)the tendency to change our attitudes so they become more consistent with our behaviours.
B)a person's evaluation of the job and work context.
C)a person's emotional attachment to identification with, and involvement in a particular organization.
D)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
E)The physical and mental human capital of a worker.
Q3) People with the same feelings may form different behavioural intentions based on their unique past experience.
A)True
B)False
Q4) The job burnout process occurs in the following sequence:
A)True
B)False
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) Contrast intrinsic and extrinsic motivation.
Q2) Which of the following concepts is explicitly considered by equity theory?
A)Comparison other
B)Outcome/input ratio
C)Effort-to-performance expectancy
D)All of the answers are correct.
E)Comparison other and outcome/input ratio
Q3) Employees who believe that accomplishing a particular task will almost certainly result in a day off with pay would have:
A)a P-to-O expectancy close to 100.
B)a P-to-O expectancy close to 1:0.
C)an E-to-P expectancy above 100.
D)an outcome valence above 0:0.
E)an E-to-P expectancy close to minus 100.
Q4) Voice and the right to appeal are two important practices that influence
A)a person's innate drives.
B)whether companies should use 360-degree feedback or just supervisor feedback.
C)perceptions of procedural justice.
D)the size of outcome valences.
E)a person's location in Maslow's needs hierarchy.
Page 7
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Which of the following statements about mental imagery is FALSE?
A)Mental imagery is part of constructive thought patterns in self-leadership.
B)Mental imagery is one of the critical psychological states in the job characteristics model.
C)Mental imagery involves mentally practicing the task.
D)Mental imagery usually occurs before self-reinforcement.
E)Mental imagery involves visualizing successful completion of the task.
Q2) Employees at CyberTech perform repetitive jobs that has resulted in boredom as well as repetitive strain injury. Technology makes it difficult to combine existing jobs, but the company wants to make employees more multi-skilled. Which of the following would best help CyberTech to improve this situation?
A)Introduce a gainsharing plan for all production employees.
B)Introduce job specialization.
C)Introduce job rotation.
D)Introduce job enrichment by having each employee produce the entire product rather than a small part of it.
E)Encourage employees to engage in mental imagery.
Q3) How might job specialization adversely affect employee attitudes and motivation?
Q4) Discuss the benefits of job rotation in a manufacturing plant.
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The textbook mainly identifies post-decisional justification as a problem with which stage of decision making?
A)Identifying problems or opportunities.
B)Choosing the best decision style.
C)Evaluating decision outcomes.
D)Implementing the selected alternative.
E)Developing alternative solutions.
Q2) The creative process includes, in order, the following stages
A)preparation-incubation-insight-verification
B)insight-verification-escalation-incubation
C)preparation-verification-escalation-satisficing
D)incubation-verification-escalation-satisficing
E)verification-satisficing-preparation-insight
Q3) At what stage of the rational choice decision making model would we consider whether the decision is programmed or nonprogrammed?
A)Choosing the best alternative.
B)Evaluating decision outcomes.
C)Choosing the most appropriate decision process.
D)Developing alternative solutions.
E)Identifying the problem or opportunity.
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
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Sample Questions
Q1) The nominal group technique removes the problems of evaluation apprehension and production blocking.
A)True
B)False
Q2) Overconfidence and evaluation apprehension are two characteristics of effective decision-making teams.
A)True
B)False
Q3) Brainstorming includes all of these rules EXCEPT
A)state ideas even if they may seem crazy.
B)provide as many ideas as possible.
C)critique the ideas of other team members.
D)piggyback on other people's ideas.
E)speak freely.
Q4) The nominal group technique involves a three-stage process
A)True
B)False
Q5) Identify three levels of task interdependence and give an organizational example for each.
Q6) Identify and describe the "five C's" of member behaviour in effective teams.
Page 10
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) One reason that people communicate with each other is to fulfill their drive to bond
A)True
B)False
Q2) E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.
A)True
B)False
Q3) The grapevine is an important social process that fulfills the employees' drive to bond.
A)True
B)False
Q4) Emotional contagion receives relatively little attention in organizational behaviour literature (it is mostly studied by psychologists), yet it is an important part of social interaction in the workplace. Define emotional contagion and identify two benefits of this phenomenon.
Q5) There are two main types of communication channels: A)True B)False
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) Three general strategies to help organizations cope with uncertainty are prevention, creation, and deception.
A)True
B)False
Q2) Which of the following IS a contingency of power?
A)Referent
B)Coercive
C)Legitimate
D)All of these are contingencies of power.
E)None of these are contingencies of power.
Q3) People who feel powerful usually are more likely to rely on stereotypes
A)True
B)False
Q4) Flattering your boss and helping coworkers with their work
A)are two political tactics that are not influence strategies.
B)are two ingratiation activities.
C)are forms of silent authority and upward appeal, respectively.
D)are not forms of influence.
E)are two sources of power.
Q5) Which types of people are more likely to engage in organizational politics?
Page 12
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other.
A)True
B)False
Q2) Conflict is more likely to occur when parties compete for limited resources such as money.
A)True
B)False
Q3) Incompatible goals, differentiation, and ambiguous rules are
A)strategies used in the inquisition approach to third-party conflict resolution.
B)situational influences on negotiations.
C)sources of potential conflict.
D)indicators of effectiveness in third-party conflict resolution.
E)None of these are correct.
Q4) Differentiation conflict can also manifest due to incongruent values
A)True B)False
Q5) Briefly describe the five interpersonal conflict handling styles.
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Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
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Sample Questions
Q1) Which of these statements about servant leadership is FALSE?
A)They feel they have a "calling" to serve others.
B)They feel a natural desire to serve others.
C)Servant leaders anchor their decisions and actions in ethical principles and practices.
D)Servant leaders tend to be highly spiritual.
E)They maintain a relationship with others that is humble, egalitarian, and accepting.
Q2) Transformational leaders support a learning orientation. However, they are reluctant to accept mistakes made by their employees.
A)True
B)False
Q3) According to research on leadership, task-oriented leaders tend to
A)develop mutual trust and respect for subordinates.
B)set goals that are too challenging.
C)establish well-defined best work procedures.
D)listen to employee suggestions.
E)Task-oriented leaders do all of these.
Q4) Are transformational leaders charismatic leaders?
Q5) Explain the concept of shared leadership.
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) An organization that wants to compete through innovation should
A)adopt a mechanistic structure with functional departmentalization.
B)coordinate employees by writing up formal rules and procedures.
C)adopt an organic structure and make extensive use of informal communication to coordinate work.
D)switch to a cost leadership strategy as quickly as possible.
E)centralize and formalize its organizational structure.
Q2) As organizations grow, which of the following does NOT typically occur?
A)There is increasing job specialization.
B)The organization becomes more formalized.
C)More coordination through standardization occurs.
D)There is increasing division of labour.
E)Informal communication becomes more prevalent as a coordinating mechanism.
Q3) Many companies claim to have a team-based organization, yet relatively few have actually adopted this form of departmentalization. Describe three (3) structural features that would suggest that a company has adopted a team-based organizational structure.
Q4) Organizational structures are tools for change.
A)True
B)False
Page 15
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Chapter 14: Organizational Culture
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184 Flashcards
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Sample Questions
Q1) The three stages of organizational socialization, in order, are
A)newcomer, insider, outsider.
B)student, employee, retiree.
C)prehire, pre-employment, post-hire.
D)anticipation, encounter, disillusionment.
E)pre-employment, encounter, role management.
Q2) How do founders and corporate leaders affect corporate culture?
A)Founders and corporate leaders are often visionaries who provide powerful role models for others to follow.
B)Founders and corporate leaders develop the systems and structures that support their personal values.
C)Transformational leaders develop or change the organization's culture.
D)Founders and corporate leaders strengthen or change corporate culture by applying change practices.
E)All of these statements are correct.
Q3) Researchers have found that an organization's culture may be identified very easily and quickly by looking at one or two observable artifacts.
A)True
B)False
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Page 16
Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) When managing change, learning interventions should be used
A)to break routines that cause resistance to change.
B)when employees resist change due to direct costs.
C)when incongruent organizational systems reinforce past behaviours and cause resistance to new behaviours.
D)in all change management activities.
E)only when all other strategies have failed.
Q2) Fear of the unknown usually motivates employees to support organizational change, because maintaining the status quo would be worse.
A)True
B)False
Q3) Which organizational change intervention is best known for its problem-solving approach to change?
A)Process consultation
B)Force field analysis
C)Paralegal learning structures
D)Appreciative inquiry
E)Action research
Q4) Describe why a strategic vision is a key element of leading change.
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