Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management is a course that explores the foundational principles, strategies, and practices involved in managing people within organizations. Students will examine topics such as recruitment and selection, employee development, performance management, compensation, labor relations, and legal considerations in the workplace. The course emphasizes the strategic role of human resources in achieving organizational goals, fostering a positive work environment, and navigating the complexities of a diverse and dynamic workforce. Through case studies and real-world scenarios, students will develop practical skills to handle HR challenges and contribute to effective organizational performance.
Recommended Textbook Essentials of Managing Human Resources 5th Canadian Edition by Eileen Stewart
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12 Chapters
1857 Verified Questions
1857 Flashcards
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Page 2
Chapter 1: The Challenges of Hrm
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) New research suggests certain business processes might be better if they were standardized.
A)True
B)False
Answer: False
Q2) Please refer to Scenario 1.1.What training and performance management processes fall under the Vice President of HR?
A)monitoring employee training needs
B)creating career and development plans
C)conducting on-the-job training
D)providing employees with feedback and performance reviews
Answer: B
Q3) Please refer to Scenario 1.1.What is the problem at LB Brands?
A)HR demands have grown with the increased number of employees.
B)organizational growth and complexity has increased HR demands
C)unclear lines of responsibility and decision making authority
D)failure to recognize the HR manager's ultimate decision-making role
Answer: C
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3
Chapter 2: The Legal Framework of Hrm
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203 Verified Questions
203 Flashcards
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Sample Questions
Q1) What is one characteristic of diversity management?
A)it concerns only the four designated groups
B)it is another term for employment equity
C)it recognizes gender differences only
D)it is broader and more inclusive in scope than employment equity
Answer: D
Q2) Please refer to Scenario 2.1.In Ms.Aslani's situation,what factors would help define whether the behaviours were harassment?
A)the behaviours interfered with job performance by creating an intimidating environment
B)the behaviours were unprofessional and intimidating
C)the behaviours were a misuse of supervisory authority
D)the behaviours are socially and ethically inappropriate
Answer: A
Q3) Jan is pregnant.What protection does she have under human rights law?
A)protection on the grounds of marital status
B)protection on the grounds of family status
C)protection on the grounds of physical disability
D)protection on the grounds of sex
Answer: D
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Chapter 3: Defining and Designing the Work
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) What do the duties of a job consist of,ideally?
A)related tasks among various jobs
B)tasks and activities that are distinct from each other
C)natural units of work that are similar and related
D)a blend of complex and routine tasks
Answer: C
Q2) Please refer to Scenario 3.1.The childcare leader role ensures "that the children's safety and supervision occurs according to provincial licensing requirements and standards at all times." What is this an example of?
A)job summary
B)job specification
C)job duties and responsibility
D)performance standard
Answer: C
Q3) The special skills,knowledge,and abilities that are required to successfully perform the job are known as the job descriptions.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Human Resource Planning, recruitment, and Selection
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Transfers usually provide the same motivational value as promotions.
A)True
B)False
Q2) Which employment agency service is growing the fastest?
A)searches for executive positions
B)searches for full time positions
C)searches for temporary positions
D)searches for technical positions
Q3) Job bidding programs are less effective when they are part of a formalized career development program.
A)True
B)False
Q4) The number of steps in the selection process and their sequence will vary with the organization and the type and level of the jobs to be filled.
A)True
B)False
Q5) Compare and contrast the advantages of internal and external sources of recruitment.
Q6) Explain the importance of Human Resource Planning for staffing needs.
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Chapter 5: Orientation, training, and Development
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Which statement describes a factor of orientation programs?
A)Coordination between line and staff managers is NOT necessarily required.
B)Careful planning of the orientation activities is essential.
C)Follow-up and evaluation of orientation activities is NOT required
D)The impact of an orientation program on new employees lasts a short time.
Q2) Which of the following points is NOT one that managers who want to design team training should keep in mind?
A)team building is a difficult and comprehensive process
B)skills need to be acquired through practice and review of the performance of the team
C)additional training is required to assimilate new members
D)team building is always a linear sequence of "forming,storming,norming and performing"
Q3) Job rotation,transfers,and promotions can aid employee development.
A)True
B)False
Q4) Briefly describe the three different types of analysis that can enable managers to systematically approach needs assessment.
Q5) List the four questions that can be asked when conducting a needs assessment?
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Page 7
Chapter 6: Managing Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) What are two primary purposes of performance appraisals?
A)administrative and developmental
B)informative and developmental
C)managerial and administrative
D)managerial and informative
Q2) Which of the following does NOT need to be given consideration in setting goals and establishing a performance plan?
A)the goals must be specific and include a time frame
B)the employee must have a say in which goals he or she needs to achieve
C)discussions between supervisor and employee to ensure involvement and commitment to goals
D)the goal must be linked to overall business objectives
Q3) What is one advantage of the team review?
A)team reviews recognize team accomplishments rather than individual performances
B)it is easier to identify individual contributions with team reviews
C)team reviews help to identify critical team harmony issues
D)team reviews are much more effective than peer reviews
Q4) Briefly describe,in correct order,the steps in an effective performance management system.
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Chapter 7: Recognizing and Rewarding Employees
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) What is the simplest method of job evaluation?
A)point method
B)job classification method
C)factor comparison method
D)ranking method
Q2) One of the major advantages of job-based compensation systems is that they reward employees for their skills or the knowledge they possess.
A)True
B)False
Q3) What do labour-market conditions reflect?
A)the forces of supply and demand for qualified workers within an area
B)the total amount of qualified labour available to a hiring employer
C)the wage rates for specific types of labour
D)the employer market available for those seeking employment
Q4) According to a recent study by Deloitte Consulting,almost 80 percent of companies surveyed would be reducing the value of their cash incentives.
A)True
B)False
Q5) Briefly describe the major government-sponsored employee benefits in Canada.
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Chapter 8: A Part 1creating a Safe and Healthy Work Environment
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) Please refer to Scenario 8.2.The courts found that the construction company did not display due diligence.What best defines due diligence?
A)carrying out your work and your health and safety responsibilities
B)meeting the minimum health and safety legal standards
C)taking all reasonable care to protect the well-being of workers or co-workers
D)meeting the maximum health and safety legal requirements
Q2) Which of the following is an occupational injury?
A)chemical exposure
B)fracture (workplace accident)
C)inhalation of fumes
D)stress
Q3) What are the new legislative requirements that owners must meet to ensure their work environment is free of violence?
A)conduct a risk assessment
B)development of policies and procedures to deal with security measures
C)post the legislation where employees can read it
D)develop an emergency response plan
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Page 10
Chapter 8: B Part 2creating a Safe and Healthy Work Environment
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The criminal code has been changed to make it easier to bring criminal charges against employers when a worker is injured or killed on the job.
A)True
B)False
Q2) In a work-refusal situation,it is illegal for an employer to request another employee to replace the worker who exercised his or her work-refusal rights.
A)True
B)False
Q3) Employees don't have to be informed about health and safety requirements.
A)True
B)False
Q4) The fundamental duty of every employer is to take every reasonable precaution to ensure employee safety.
A)True
B)False
Q5) Alcoholism is a problem that primarily affects blue-collar workers.
A)True
B)False
11
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Chapter 9: Management Rights, employee Rights, and Discipline
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Constructive dismissal occurs when an employer unilaterally changes an employee's working conditions such that compensation,status or prestige is reduced.
A)True
B)False
Q2) Which statement regarding access to personnel files is permissible?
A)withholding references given by a former employer
B)withholding access to personnel files
C)withholding information stored in an electronic database
D)withholding personal information prior to obtaining consent
Q3) In order to be effective,employee discipline must be founded upon clearly stated expectations of performance and behaviours.
A)True
B)False
Q4) What is the least important consideration for disciplinary investigations?
A)Is the employee showing any signs of remorse?
B)Is the offence related to the workplace?
C)Has the rule been uniformly and consistently enforced?
D)What rules or provisions have been violated?
Q5) Briefly describe the employment protection rights.
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Chapter 10: Labour Relations and Collective Bargaining
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) In all grievance arbitrations except those involving any form of discipline,the "burden of proof" rests with the employer.
A)True
B)False
Q2) Which of the following tactics would an employer likely use in an effort to exert economic power to achieve its demands?
A)boycotting the employees
B)locking out the employees
C)shortening the employees' work day
D)firing the employees
Q3) Distributive bargaining is based on the identification and resolution of mutual interests rather than the resolve of specific bargaining demands.
A)True
B)False
Q4) How long do the terms of a collective agreement normally apply for?
A)six months
B)one year
C)two years
D)five years
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Chapter 11: International Human Resources Management
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) In countries outside of Canada,which three factors do managers tend to use as a basis for hiring?
A)merit;social status;family ties
B)common origin;social status;family ties
C)merit;language;family ties
D)merit;common origin;family ties
Q2) What is the first step involved in selecting individuals for international assignments?
A)self-selection
B)assess the cultural environment
C)create a candidate pool
D)assess core skills
Q3) A shortage of talent is one of the reasons why more companies are recruiting internationally.
A)True
B)False
Q4) Expatriate assignments can cost three to five times what a domestic assignment costs.
A)True
B)False
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