Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management explores the strategies, processes, and practices involved in effectively managing an organizations most valuable asset its people. This course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and employment law. Students learn how to align human resource practices with organizational goals, foster a positive workplace culture, manage diversity, and address contemporary challenges such as remote work and technological change. Through case studies and practical exercises, the course prepares students to handle real-world HR issues and develop skills necessary for successful HR management in a dynamic business environment.
Recommended Textbook
Developing Management Skills 8th Edition by
David A. Whetten
Available Study Resources on Quizplus 10 Chapters
1006 Verified Questions
1006 Flashcards
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Page 2
Chapter 1: Developing Self-Awareness
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Sample Questions
Q1) Your personal cognitive style is based on which of the following two dimensions?
A)The manner in which you gather information and whether you think it is true
B)The manner in which you gather information and the way in which you act on that information
C)Horizontal and vertical
D)The manner in which others gather information about you and the way you react to their behaviors
Answer: B
Q2) Lana was sitting somberly in her office.Her face had an angry expression and she had a tear in her eye.One of her co-workers asked her how she was doing.Lana responded,"I am fine." Concerned,the co-worker asked,"Are you sure?" Lana again responded,"Yes,there is nothing wrong,I am fine." Which emotional intelligence ability does Lana most likely need to develop?
A)Ability to diagnose and recognize your own emotions
B)Ability to control your emotions
C)Ability to recognize and diagnose emotions displayed by others
D)Ability to respond appropriately to others' emotional cues
Answer: A
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Chapter 2: Managing Personal Stress
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105 Verified Questions
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Sample Questions
Q1) How was the stressed man's emotional intelligence developed through the beach experience? Provide justification for your answer.
Answer: Emotional intelligence can be developed though increased self-awareness and self-discovery.Once the man's knowledge of himself and his emotions increased,so too did his ability to interact constructively with others.
Q2) Concerning success in life,what does research appear to suggest?
A)Having a high IQ score is critical.
B)Having an ability to manage emotions is critical.
C)Having a competitive attitude is critical.
D)Having a few strong relationships is critical.
Answer: B
Q3) The authors of the text suggest that encounter stress can be reduced by improving and developing social and cognitive intelligence.
A)True
B)False
Answer: False
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Chapter 3: Solving Problems Analytically and Creatively
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Sample Questions
Q1) An example of not getting stuck on one problem definition was Alexander Graham Bell's invention of the telephone.
A)True
B)False
Answer: True
Q2) What stage of creative problem solving can training most improve?
A)Preparation stage
B)Incubation stage
C)Illumination stage
D)Verification stage
E)All of the stages
Answer: A
Q3) Susan states,"Well,I think this solution will work for now." Susan violated an important guideline for effectively evaluating alternative solutions to problems.
A)True
B)False
Answer: True
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Chapter 4: Building Relationships by Communicating
Supportively
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Sample Questions
Q1) Your boss usually only likes to discuss his point of view.When you offer another point of view,he ignores you.He is practicing rigidity in his communication.
A)True
B)False
Q2) Janine,one of your employees,constantly offers excuses for her behavior when you talk to her.The behavior she exhibits demonstrates that she cares more about self protection than listening.She is being defensive.
A)True
B)False
Q3) One suggested reason as to why communication remains a major problem for managers is that they are expected to focus on what organizational goals should be,not how to accomplish the organizational goals.
A)True
B)False
Q4) If a subordinate's problem stems from attitudes,personality clashes,or other factors tied to emotions,his or her boss faces a counseling problem.
A)True
B)False
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Chapter 5: Gaining Power and Influence
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Sample Questions
Q1) Strategy(ies)that neutralize reciprocity strategies include (1)confront the exploiting individual directly, (2)examine the intent of any favor-giving activity,and (3)confront the individual who is using manipulative bargaining tactics.Which statements are correct?
A)All three statements are correct.
B)Only statement 3 is correct.
C)Statements 2 and 3 are correct.
D)Statements 1 and 3 are correct.
E)Only statement 1 is correct.
Q2) Empowerment uses sufficient amount of personal power to achieve high levels of effectiveness.
A)True
B)False
Q3) You have been told that in order to advance your career you must be overly ambitious and be indifferent to problems others face.Is this good or bad advice?
A)This is good advice.
B)This is bad advice.
C)There is not enough information to decide.
Q4) What could you do to maintain position power if you were the plant manager?
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Page 7
Chapter 6: Motivating Others
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Sample Questions
Q1) After interviewing a candidate for a job,the interviewing manager decides that he likes the candidate.He finds his personality exceptional.When the manager refers to the candidate's personality,to what is he referring?
A)Aptitude
B)Desire
C)Commitment
D)Motivation
E)Training
Q2) A manager who encourages initiative by reminding employees that their failure means organizational failure should do something different.What should he do?
A)React to employees on an emotional basis
B)Imply his joint stake in the work failure
C)Demand a change or improvement in a firm tone of voice
D)Present facts about organizational needs
E)Redo their plans for them
Q3) Is anyone in particular showing signs of ability deterioration? Who? What evidence do you have to support your conclusion?
Q4) Explain the key components of the path-goal theory of leadership.
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Chapter 7: Managing Conflict
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Sample Questions
Q1) Issue-focused conflicts are similar to rational negotiations,which can be viewed as an interpersonal decision-making process by which two or more people agree how to allocate scarce resources.
A)True
B)False
Q2) The personality type that seeks gratification through promoting harmony with others and enhancing their welfare,with little concern for being rewarded in return,would use the avoidance approach to conflict.
A)True
B)False
Q3) In discussing a problem you have with a co-worker,you notice that the co-worker acknowledges and agrees with your concerns.However,you believe he agreed with you to terminate the awkward conversation quickly,and you are not sure how sincere he was in acknowledging the problem.He probably used which conflict resolution method?
A)Forcing
B)Accommodating
C)Avoiding
D)Collaborating
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9
Chapter 8: Empowering and Delegating
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Sample Questions
Q1) Explain the advantages or positive outcomes of delegation.
Q2) Once tasks are delegated and authority provided,what should a manager do?
A)Focus on the results achieved by subordinates
B)Focus on the techniques used to achieve the results
C)Focus on both the results and how the results were achieved.
Q3) Explain the five key criteria one should focus on in determining when to delegate work to others.
Q4) Which is an accurate interpretation of the personal assessment score results?
A)George will probably play politics and have a hidden agenda.
B)Both George and Bill have high ethical standards.
C)Neither George nor Bill has ethical standards.
D)Bill does not want to be a contributing part of the team.
Q5) You have decided to provide information to enhance empowerment among your employees.The information should be relevant to the employees' tasks and department.
A)True
B)False
Q6) Nine principles were provided on how to develop empowerment in employees.Explain five of these principles and provide an example of each principle.
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Chapter 9: Building Effective Teams and Teamwork
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Sample Questions
Q1) What points to a high level of trust among the ELITE team members?
Q2) As a team leader,the ability to express certainty about what you want is the single most important requirement for leadership effectiveness.
A)True
B)False
Q3) To avoid groupthink, (1)the team should have second-chance meetings, (2)the team should invite outside experts to listen to the rationale for the team's decision and critique it,and (3)the team leader should express an opinion at the outset of the meeting to save time.Which statements are correct?
A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 1 and 3 are correct.
D)Only statements 2 and 3 are correct.
E)Only statement 3 is correct.
Q4) Research indicates that team composition has as much influence on team effectiveness as the leadership skills displayed by a team leader.
A)True
B)False
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Chapter 10: Leading Positive Change
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Sample Questions
Q1) Which would make employees in an organization the most comfortable?
A)Being unethical
B)Being flawless
C)Experiencing caring relationships
D)Being inefficient
E)Being reliable
Q2) Which is a method for establishing a climate of positivity?
A)Focus on positive deviance
B)Build on strengths and best self
C)Institute symbolic events
D)Communicate the vision frequently
E)Turn students into teachers
Q3) Research has found that good occurrences are remembered longer than bad occurrences?
A)True
B)False
Q4) Managers who recognize patterns and exceptions to patterns are able to manage change more effectively than managers who do not recognize these things.
A)True
B)False
Page 12
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