Human Resource Management
Final Exam
Course Introduction
Human Resource Management explores the strategies, processes, and functions involved in managing an organization's most valuable asset its people. This course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal issues affecting employment. Students will gain practical knowledge in aligning HR practices with organizational goals, fostering a positive work environment, and navigating contemporary challenges in workforce management, diversity, and organizational change. By the end of the course, students will understand how effective human resource management contributes to overall organizational success.
Recommended Textbook
Developing Management Skills 10th Edition by
David A. Whetten
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10 Chapters
971 Verified Questions
971 Flashcards
Source URL: https://quizplus.com/study-set/2029
Page 2
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/40325
Sample Questions
Q1) Which statement is accurate concerning the abilities listed in the author's definition of emotional intelligence and the list provided below?
1) ability to diagnose and recognize emotions
2) ability to control emotions
3) ability to lead a team
4) ability to manage with self-confidence
A) All abilities above are included in the author's definition.
B) Abilities 1 and 3 are included in the author's definition.
C) Abilities 1 and 2 are included in the author's definition.
D) Abilities 1 and 4 are included in the author's definition.
E) None of the abilities are included in the author's definition.
Answer: C
Q2) According to research cited by the textbook authors, the general competency of emotional intelligence of individuals has increased over time.
A)True
B)False
Answer: False
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Chapter 2: Managing Personal Stress
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40326
Sample Questions
Q1) Research suggests that the single most important contributor to stress is a lack of freedom and participation in decision making regarding one's job.
A)True
B)False
Answer: True
Q2) In redesigning the job to reduce all forms of stress, what should you focus on?
A) Providing more job security
B) Resolving and keeping interpersonal conflicts to a minimum
C) Providing more involvement in decision making
D) Providing clear direction and focus
Answer: C
Q3) Which of Chet's personal characteristics inhibit his effective management of time?
Answer: Answers may include that he sincerely wants to help others (which can contribute to his failing to delegate matters), that he overestimates his ability to accomplish tasks at hand, that he gets easily distracted, that he tends to handle problems himself (upward delegation) instead of making people do their own job.
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4
Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40327
Sample Questions
Q1) In trying to eliminate the long lines in student registration, Susan diagrammed a student's action indicating who she talked to, when, and how long. What would this be an example of?
A) Personal analogy
B) Direct analogy
C) Symbolic analogy
D) Fantasy analogy
Answer: C
Q2) Which of the following is the most appropriate approach to creativity when incremental changes and tightening up processes are necessary?
A) Imagination
B) Improvement
C) Investment
D) Incubation
Answer: B
Q3) Brainstorming is only effective when it occurs in a face-to-face group setting.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/40328
Sample Questions
Q1) When her boyfriend asks if everything is okay, a woman coldly responds, "Everything is fine." She is practicing congruent communication.
A)True
B)False
Q2) What does research on interpersonal communication among various cultures and nationalities confirm about the eight attributes of supportive communication?
A) The attributes have varying degrees of applicability in solving interpersonal problems.
B) The attributes have almost universal applicability in solving interpersonal problems.
C) The attributes have varying degrees of applicability in solving interpersonal problems in affective and particularistic oriented cultures.
D) The attributes have varying degrees of applicability in solving interpersonal problems in neutral and achievement-oriented cultures.
Q3) If you were Ronnie, what would you do in your follow-up meeting with Mike?
Q4) Explain the major response types used in supportive listening. Provide the key advantages and disadvantages for each response type.
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/40329
Sample Questions
Q1) In proposing a new course of action, upper management remarks to you, "That's the way Jane, our founder, would have done it!" After that statement, the decision is made to accept and implement your idea. Which power source did you use?
A) Experience
B) Desirable characteristics
C) Higher than expected commitment of time
D) Behavior consistent with the values of the organization
E) Flexibility
Q2) Using power for personal reasons means that a manager will definitely achieve his or her career aspirations.
A)True
B)False
Q3) If you would like to expand your power base horizontally, what could you do?
A) Have lunch with co-workers in your department every day
B) Have lunch with workers from other departments
C) Focus on increasing your power through the formal organizational powers
D) Do an excellent job on all your assignments
Q4) Which influence strategy did your boss try the second time you spoke with him?
Q5) Which influence strategy did you employ with Max?
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Chapter 6: Motivating Performance
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/40330
Sample Questions
Q1) What should effective motivational programs do in terms of offering rewards?
A) Make a distinction between workers based on seniority
B) Not make a distinction between workers
C) Make a distinction between workers based on effort
D) Make a distinction between workers based on performance regardless of effort
Q2) To change a person's ability, the manager should make sure resources are available for the job.
A)True
B)False
Q3) Effective goal programs are specific, consistent, and provide feedback.
A)True
B)False
Q4) Elise successfully led her team to reaching the weekly sales quota. Elise is likely to experience a feeling of accomplishment, which is an intrinsic outcome.
A)True
B)False
Q5) Explain the logic underlying Maslow's hierarchy of needs. How does the theory apply to individuals?
Q6) How are satisfaction and performance interacting at Electro Logic?
Page 8
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Chapter 7: Negotiating and Resolving Conflict
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/40331
Sample Questions
Q1) A person is probably an ineffective conflict manager if she/he (1) chooses an approach to resolve conflict based on an assessment of the situation, (2) relies on one or two strategies regardless of changing circumstances, and (3) implements the collaborative approach too often. Which statements are true of ineffective conflict management?
A) All three statements are correct.
B) Only statement 2 is correct.
C) Only statements 2 and 3 are correct.
D) Only statements 1 and 3 are correct.
E) Only statement 3 is correct.
Q2) In the problem identification stage, as a mediator you should (1) acknowledge that a conflict exists, (2) maintain a neutral posture, and (3) explore options by focusing on the positions behind stated interests. Which statements are correct?
A) All the statements are correct.
B) Only statements 1 and 2 are correct.
C) Only statements 2 and 3 are correct.
D) Only statements 1 and 3 are correct.
E) None of the statements are correct.
Q3) What are the sources of conflict in this case?
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Page 9
Chapter 8: Empowering and Engaging Others
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/40332
Sample Questions
Q1) Your project is going well. As you daydream about your potential bonus, your secretary buzzes you to remind you of your weekly meeting with your boss over the project's status. Which initiative does your boss most likely practice?
A) Ask what to do before acting
B) Recommend, then take action
C) Initiate action, and report infrequently
D) Wait to be told what to do
Q2) After spending the weekend getting up early, and spending a lot of money to have the pleasure of working up a sweat in the cross country ski park, you decide to empower your employees by capitalizing on some of the principles of recreation. Which attributes of recreation should be fostered? 1) Clear goals; 2) clearly defined out of bounds behavior; and 3) generous scorekeeping.
A) Only 1 and 2
B) Only 1 and 3
C) Only 2 and 3
D) All three attributes
Q3) Explain the advantages or positive outcomes of engaging employees.
Q4) Explain the five core dimensions of empowerment. Provide a real-life example for each dimension.
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Chapter 9: Building Effective Teams and Teamwork
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/40333
Sample Questions
Q1) An Everest goal represents an extraordinary achievement.
A)True
B)False
Q2) Your boss has informed you that you will be the team leader and has asked you to design a motivational package that will reward and recognize individuals within the team. Is this a good idea?
A) This is a good idea. Receiving rewards is motivating and team members will be happy for those who receive rewards.
B) This is not a good idea. Rewards should be directed toward the team, not the individuals.
C) This is not a good idea. The team should decide which individuals within the team should receive rewards.
D) This is not a good idea. While recognition may be motivating, external rewards to individuals will just create jealousy.
Q3) What you learn in the textbook about teams and teamwork is applicable to employing organizations, but it is not applicable to classroom activities or sports.
A)True
B)False
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/40334
Sample Questions
Q1) A manager is under pressure to determine how to get a group of employees from a certain department to support the change effort. These employees are adamantly opposed to the change effort. To help this opposing group change their minds, the manager assigns the group to discuss the change effort with outside interest groups. Is this assignment likely to help this group of employees develop commitment?
A) Yes, opportunities to make public statements will foster commitment.
B) No, talking to outside interest groups will just make them more opposed.
C) It depends on whether the outside interest groups are supportive or opposed.
Q2) In 1982, how did Iacocca maintain positivity? What is the vision for the company? What symbolic events are used?
Q3) You work for a public accounting firm where everyone feels extra stressed around tax time. One of your colleagues has just had a major heart attack and is in the hospital awaiting surgery. Explain how a company that is compassionate would handle this situation. Refer explicitly to the three things the text suggests need to be fostered to enhance compassion in organizations.
Q4) What positive energy networks did Iacocca establish?
Q5) In 1983, how is the vision institutionalized? How does Iacocca personally exemplify the principles he espouses?
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