Human Resource Management
Final Exam
Course Introduction
Human Resource Management explores the strategic and operational roles of human resources within organizations. The course covers essential topics such as recruitment and selection, training and development, performance management, compensation and benefits, legal and ethical considerations, and employee relations. Through case studies and practical exercises, students learn how to implement effective HR policies that align with organizational goals, foster a positive workplace culture, and ensure compliance with labor laws. The course also examines contemporary challenges facing HR professionals, including diversity and inclusion, technological advancements, and global workforce management.
Recommended Textbook
Staffing Organizations 8th Edition by Herbert Heneman III
Available Study Resources on Quizplus
14 Chapters
1210 Verified Questions
1210 Flashcards
Source URL: https://quizplus.com/study-set/2740
Page 2
Chapter 1: Staffing Models and Strategy
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/54667
Sample Questions
Q1) The person/job match model says that there must be a match between ________.
A) job requirements with KSAOs and job rewards with individual motivation
B) job requirements and individual motivation
C) KSAOs and individual motivation
D) none of these
Answer: A
Q2) Small and midsized organizations have increasingly turned to outsourcing as a way to improve the quality of certain recruiting and hiring processes.
A)True
B)False
Answer: True
Q3) Quantity or quality labor shortages can mean lost business opportunities,scaled-back expansion plans,an inability to provide critical consumer goods and services,and even threats to organizational survival.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Legal Compliance
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/54666
Sample Questions
Q1) Disparate treatment focuses on _________.
A) allegations and evidence about the effects of discriminatory actions
B) allegations and evidence about intentions to discriminate
C) adverse impact
D) quotas
Answer: B
Q2) The specificity of the language used in an employment contract must be very extensive.
A)True
B)False Answer: False
Q3) Examples of reasonable accommodations under the Americans with Disabilities Act include work schedule changes,modifications to company policy,adjusting supervisory methods,and medication monitoring.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Planning
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/54665
Sample Questions
Q1) Population-based HRP consists of __________.
A) organizational responses to sudden changes in the environment
B) planning focused on a specific employee group
C) planning that is part of the organization's strategic planning process
D) planning based on best practices of competitors
Answer: B
Q2) Which of the following is not a shortcoming of using manager judgment for forecasting availability?
A) managers may not know employee intentions
B) the complexity of forecasting may overwhelm the manager
C) managers are always overly aggressive in making estimates of hiring requirements
D) none of these are shortcomings of manager judgment
Answer: C
Q3) Advances in technology always result in net job destruction,which is one of the main reasons unemployment rates have continued to increase over time.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and Rewards
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/54664
Sample Questions
Q1) Which of the following is a good definition of a job?
A) A grouping of elements to form an identifiable work activity that is a logical and necessary step in the performance of a job
B) A grouping of jobs,usually according to function
C) A grouping of jobs according to generic job title or occupation
D) A grouping of positions that are similar in their tasks and task dimensions
Q2) Competency modeling is useful for which of the following applications?
A) Identifying needs for replacement and succession planning
B) Internal promotion processes
C) Facilitating the HR planning process
D) All of these
Q3) Having two or more people independently develop task statements for a given job is a way to enhance content validity and assess reliability.
A)True
B)False
Q4) In general,there are few,if any,sources of job information external to the organization where the job is performed.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: External Recruitment
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/54663
Sample Questions
Q1) Applicants also see recruiting processes as more fair if they have an opportunity to perform or demonstrate their ability to do the job.
A)True
B)False
Q2) Executive search firms are usually extremely expensive.
A)True
B)False
Q3) Legally,an applicant is a person who has indicated an interest in being considered for hiring,promotion,or other employment opportunities.
A)True
B)False
Q4) Advertising is an ideal method for providing rich information to job candidates.
A)True
B)False
Q5) It is usually advised that a company either adopt open or targeted recruitment across the board for all employees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Internal Recruitment
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/54662
Sample Questions
Q1) One problem with job postings is that employees may believe that someone has been selected before the job was posted and so will either not bother to apply or will believe the system is unfair.
A)True
B)False
Q2) An internal placement policy should include which of the following elements to increase perceptions of procedural justice?
A) Minimal communication to avoid getting employee hopes up.
B) Clearly stated policies and procedures and objective criteria.
C) Heavy use of personal relationships as part of the organization's communication and hiring process,to facilitate networking.
D) It is unclear that there is much of anything an organization can do to increase perceived justice.
Q3) Formal mentoring,training,and flexible work hours all may reduce the problems of the glass ceiling.
Multiple Choice Questions
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Measurement
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/54661
Sample Questions
Q1) Which of the following are absolutely necessary for maintaining test security?
A) A method for disseminating information to the pool of candidates regarding the scores of other candidates
B) A scoring key for the questionnaire provided to candidates after the test is completed
C) Identical forms of the test for all test-takers
D) Assurances that the test results will only be communicated by someone trained in how to interpret scores
Q2) A correlation score of minus one between two sets of scores indicates an exceptionally low association or relationship between the two sets.
A)True
B)False
Q3) A nominal scale of measurement has _________.
A) rank order
B) an absolute true zero point
C) classification by categories
D) equal differences between points on a scale of measurement
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: External Selection I
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/54660
Sample Questions
Q1) Which of the following is true regarding pre-employment inquiries (PI)?
A) They have little potential for being used for discriminatory purposes in the assessment process.
B) Organizations rarely make inappropriate and illegal PIs.
C) It is critical for employers to understand the laws and regulations regarding PIs.
D) The emphasis in PIs is on the illegal collection of information.
Q2) Cost should not be used to guide the choice of initial assessment methods.
A)True
B)False
Q3) Adverse impact refers to the possibility that a disproportionate number of protect class members may be rejected using a given predictor.
A)True
B)False
Q4) Occupational certifications are nearly all regulated by the Department of Labor to ensure that they accurately reflect job knowledge.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: External Selection II
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/54659
Sample Questions
Q1) Which of the following is true regarding the use of personality tests in the selection process?
A) Emotional stability is a much more valid predictor of job performance when it is measured narrowly.
B) The aspect of emotional stability that is more relevant to job performance is stress proneness.
C) The Core Self-Evaluations Scale has not been shown to have much validity in predicting job performance.
D) None of these.
Q2) The two major types of ability tests are aptitude and achievement. 17.80% of organizations use some sort of ability test in selection decisions.
A)True
B)False
Q3) Substantive assessment methods are used to reduce the applicant pool to candidates.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Internal Selection
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/54658
Sample Questions
Q1) The incremental validity of assessment centers in predicting performance is relatively small.
A)True
B)False
Q2) Assessment centers have no validity in predicting performance and promotability beyond personality traits and cognitive ability tests.
A)True B)False
Q3) Organizations typically have better data with which to make choices on internal than external candidates.
A)True
B)False
Q4) Personality tests are used to predict the success of employees in overseas assignments.
A)True
B)False
Q5) Seniority is a highly valid method for internal selection.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Decision Making
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/54657
Sample Questions
Q1) In general,HR specialists should orchestrate the development of staffing policies and procedures for all departments,but play a secondary,or supporting role in the ultimate decision to hire in areas outside of the HR department.
A)True
B)False
Q2) One disadvantage of ranking is that it doesn't provide a clear suggestion of the order in which candidates should be offered jobs.
A)True
B)False
Q3) If an organization wish to comply with the law and still increase the diversity of its workforce,it should ____________.
A) de-emphasize selection based on KSAOs
B) use recruitment as a tool for attracting a more diverse and qualified applicant pool
C) use clinical and other subjective prediction methods
D) all of these
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Final Match
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/54656
Sample Questions
Q1) Orientation is likely to be more effective when newcomers have realistic information about job requirements and rewards before the job begins.
A)True
B)False
Q2) The sales approach to presenting a job offer has been adopted by many organizations because _________.
A) mechanical presentations of job offers have been proven not to work
B) they apply to all situations
C) they cost less than mechanical presentations
D) they may increase the likelihood of bringing job offers to closure
Q3) Although it might seem like a good idea on first blush,offering different employees idiosyncratic deals doesn't seem to achieve much in terms of increasing employee satisfaction.
A)True
B)False
Q4) Statements in employee handbooks can be construed as employment contracts.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Staffing System Management
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/54655
Sample Questions
Q1) Which of the following must report to the EEOC annually?
A) all employers
B) private employers with over 100 employees (50 for federal contractors)
C) private employers with over 1000 employees (500 for federal contractors)
D) only organizations with federal contracts
Q2) Centralization of the staffing function creates economies scale and consistency in staffing policies and processes across the organization.
A)True
B)False
Q3) What is the primary difference between mediation and arbitration?
A) Arbitration is generally more time consuming than mediation
B) Arbitrators only consult with both sides,whereas mediators issue a binding decision
C) Mediation typically involves at least four parties
D) Mediators only consult with both sides,whereas arbitrators issue a binding decision
Q4) Records may be used to audit staffing practices and conduct staffing research. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Retention Management
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/54654
Sample Questions
Q1) From a legal standpoint,if performance appraisal information is to be used in the retention management and termination process for an organization,the organization needs to ensure that the information is ______.
A) organizationally relevant
B) sufficiently general to cover a variety of situations
C) communicated in advance to the employee
D) all of these
Q2) One recommendation for an effective performance appraisal or management system is that appraisal criteria should be job-related,specific,and communicated in advance to the employee.
A)True
B)False
Q3) The interviewee in an exit interview should be told that the comments that he/she makes will be confidential and that only aggregate results will be used by the organization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16