Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the principles, strategies, and practices involved in managing people within organizations. The curriculum covers key topics such as recruitment and selection, employee training and development, performance management, compensation and benefits, labor relations, and legal and ethical considerations in HR. Students will gain insights into how effective human resource management contributes to organizational success by aligning workforce capabilities with strategic goals, fostering a positive work environment, and navigating challenges in a diverse and dynamic labor market. The course combines theoretical frameworks with practical applications, preparing students for roles in HR and broader management functions.
Recommended Textbook
Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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Sample Questions
Q1) Subtle discrimination puts women and minorities at a disadvantage.
A)True
B)False
Answer: True
Q2) Evaluating individual and unit performance is an example of external monitoring.
A)True
B)False
Answer: False
Q3) Supervisors rely more on technical skills than do higher-level managers because employees who have a problem doing their jobs go to the supervisor and expect help.
A)True
B)False
Answer: True
Q4) Which of the following is a change-related activity?
A) Setting objectives for employees
B) Monitoring performance
C) Developing employees' skills
D) Proposing new tactics and strategies
Answer: D
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Chapter 2: Ensuring High Quality and Productivity
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Sample Questions
Q1) When a supervisor gives information about productivity improvement,employees should:
A) have an opportunity to ask questions.
B) be discouraged from expressing their views.
C) interrupt at every step to show their involvement in the process.
D) simply follow the instructions without questioning the supervisor as this would lead to loss of time.
Answer: A
Q2) Joseph M.Juran,one of the experts who played an important role in spreading the idea of TQM,taught quality concepts to the Japanese.He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the:
A) department primarily formed to improve product quality.
B) human resource department of the organization.
C) most productive departments in the organization.
D) individual departments in the organization.
Answer: D
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Chapter 3: Groups, teams, and Powerful Meetings
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Sample Questions
Q1) Compare and contrast formal groups to informal groups.Give examples.
Answer: Formal as well as informal groups are both workplace groups.Formal groups are set up by management to meet organizational goals,whereas individuals develop informal groups to meet personal needs.Formal groups are listed on an organizational chart,whereas informal groups are not listed.The marketing team of a company is an example of a functional group and a group of colleagues who play golf together is an example of an informal group.
Q2) A frequent complaint about meetings is that they waste time because participants stray from the main topic and go off on tangents.
A)True
B)False
Answer: True
Q3) A team is defined as a small group whose members share goals,commitment,and accountability for results.
A)True
B)False
Answer: True
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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Sample Questions
Q1) The supervisor should bear in mind that the typical whistle-blower is a: A) troublemaker.
B) person with high ideals and competence.
C) vindictive person.
D) person who wants to bring negative publicity to the company.
Q2) Corporate social responsibility is best defined as the:
A) degree to which employees adhere to the organization's written statement of its values and rules for ethical behavior.
B) managerial obligation to take action that protects and improves both the welfare of society as a whole and the interests of the organization.
C) ability to understand cultural differences which helps businesspeople to interpret behavior accordingly and act ethically.
D) set of customs, processes, laws, policies, and institutions that affect the way a company is directed or controlled.
Q3) How can supervisors contribute toward building a sustainable organization?
Q4) As a supervisor,what types of ethical behavior should one ideally practice?
Q5) Define code of ethics and describe one that can be adopted in this class.
Page 6
Q6) How can a supervisor encourage employees to make ethical decisions?
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Chapter 5: Managing Diversity
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Sample Questions
Q1) Which of the following is needed to raise employee awareness of multiculturalism and help reduce such barriers to success as prejudice and stereotypes?
A) Emphasis on nonverbal communication
B) Team-building activities
C) Formal diversity training
D) English speaking courses for nonnatives
Q2) The Age Discrimination in Employment Act (1967)makes it illegal to:
A) allow a senior employee to retire voluntarily before the acceptable retirement age.
B) fail to hire, or fire, on the basis of age.
C) deny older workers training that will help them advance their careers.
D) have a requirement for a bona fide occupational qualification.
Q3) Unfair or inequitable treatment based on prejudice is known as:
A) discrimination.
B) geocentrism.
C) stereotyping.
D) nepotism.
Q4) Write a note on the Equal Employment Opportunity Commission.
Q5) Write a note on the Americans with Disabilities Act.
Q6) What are the goals of diversity training?
Page 7
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Chapter 6: Reaching Goals: Plans and Controls
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Sample Questions
Q1) At Aqua Inc.,there are specific steps to be completed when applying for a day off.First an employee has to apply to his/her immediate supervisors.After getting their approval,he/she has to get it signed by the branch manager.Then a copy of the leave application has to be submitted to the HR department.These mandatory steps are most appropriately referred to as ____.
A) policies
B) ethics
C) procedures
D) goals
Q2) Characteristics of an effective control are its acceptability and rigidity.
A)True
B)False
Q3) Effective objectives should be challenging even if they are unachievable. A)True
B)False
Q4) Define the term "controlling".List the three different forms of controlling.
Q5) Planning what to do if the original plan does not work is known as an action plan.
A)True
B)False
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Chapter 7: Organizing and Authority
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Sample Questions
Q1) Yun is a freelance writer who has undertaken a writing project where two different editors tell her what to do.Sometimes these two editors tell her to make conflicting changes.This situation is in direct violation of the _____ principle of organizing.
A) chain of command
B) parity
C) unity of command
D) span of control
Q2) To which of the following steps in the delegating process does the action of selecting simple tasks that employees clearly can handle belong?
A) Granting authority
B) Assigning the work
C) Deciding what work to delegate
D) Creating an obligation
Q3) Typically,in a tall organization,many people report to each manager.
A)True
B)False
Q4) Define the term,'organizing'.Why is it important?
Q5) Explain the parity principle.
Q6) Compare and contrast authority,power,and responsibility.
Page 9
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Chapter 8: The Supervisor As Leader
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Sample Questions
Q1) Supportive behavior involves telling followers what to do and how they are to do it.
A)True
B)False
Q2) Today's supervisor seeks consensus and spends time with employees to learn what they need for job success and career development.
A)True
B)False
Q3) Mark knows that a co-worker has done something that is not in the company's best interest.Mark should:
A) go directly to that co-worker and point out the problem.
B) ignore the situation and hope the co-worker does not do it again.
C) tell his boss immediately.
D) inform his other co-workers.
Q4) With authoritarian leadership,the supervisor allows employees to participate in decision making and problem solving.
A)True
B)False
Q5) Describe Blake and Mouton's Managerial Grid.
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Chapter 9: Problem Solving, Decision Making, and Creativity
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Sample Questions
Q1) A decision tree is a computer program that leads the user through the steps of the formal decision-making process.
A)True
B)False
Q2) When time,cost,or other limitations make finding the best alternative impossible or unreasonable,decision makers settle for an alternative they consider good enough.
A)True
B)False
Q3) Andy,a supervisor at KMT Inc.,encourages his team members to come up with innovative suggestions.He reviews the suggestions with the employees,and if it results in monetary savings/profits,the employee who made the suggestion is awarded a $50 bonus.Andy has:
A) employed authoritarian decision making.
B) looked for the negative aspects of suggestions.
C) established and maintained a creative work climate.
D) spent too much money on bonuses.
Q4) Creative thinking is not always a conscious process.
A)True
B)False
11
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Chapter 10: Communication: Theory and Modern Media
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Sample Questions
Q1) Organizational communication in which a message is sent to someone at a lower level is referred to as:
A) diagonal communication.
B) upward communication.
C) lateral communication.
D) downward communication.
Q2) The supervisor should participate in enough lateral communication so that the work of his/her department is well coordinated with the work of other departments.
A)True
B)False
Q3) The technique that involves hearing what the speaker is saying,trying to understand the facts and feelings the speaker is trying to convey,and then stating what the listener understands that message to be,is called:
A) upward communication.
B) active listening.
C) downward communication.
D) feedback.
Q4) Distinguish between hearing and active listening.
Q5) In the context of communication,what is noise? Give at least three examples.
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Chapter 11: Motivating Employees
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Sample Questions
Q1) Joshua,a student of New York University,goes to Luanda every summer to teach poor kids.He volunteers with the Angolan government agency for two months every year for this purpose.Which of the following needs categorized by Maslow's theory does Joshua wants to satisfy?
A) Power
B) Social
C) Self-actualization
D) Expectancy
Q2) Kevin,a stockbroker,made a killing in the commodities market (insider trading was not a factor here)and decided to buy a Ferrari.According to Maslow's motivational theory,Kevin is fulfilling his:
A) esteem need.
B) physiological need.
C) safety need.
D) self-actualization need.
Q3) Commissions are most commonly paid to salespeople.
A)True
B)False
Q4) Why is reinforcement more effective than punishment in the long term?
Q5) Does money motivate you? Explain why or why not.
Page 13
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Chapter 12: Problem Employees: Counseling and Discipline
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Sample Questions
Q1) Substance abuse is always a legal ground for firing an employee.
A)True
B)False
Q2) In the context of counseling,talking about personalities instead of behaviors helps the employee understand what is expected of him/her.
A)True
B)False
Q3) Transfer of an employee to a job involving less responsibility and usually lower pay is referred to as a:
A) suspension.
B) termination.
C) demotion.
D) dismissal.
Q4) List a few factors that lead to workplace violence.How should supervisors deal with the situation?
Q5) To prevent information theft,the monitoring of employees may need to focus on access to and retrieval of data.
A)True
B)False
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Chapter 13: Managing Time and Stress
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Sample Questions
Q1) Changing the statement,"I'll never get the hang of this job",to "This job is difficult,but I'll learn how to do it better",is an example of:
A) procrastination.
B) biofeedback.
C) a positive attitude.
D) perfectionism.
Q2) Leading a well-rounded life means not only advancing your career,but also devoting time to social,family,spiritual,intellectual,and physical pursuits.
A)True
B)False
Q3) When completing a time log,you should wait until the end of the day to avoid the interruption of having to complete the log.
A)True
B)False
Q4) List the four types of work-related stress discussed in this chapter and give two examples of each type.
Q5) How can an organization help its employees deal or cope with stress?
Q6) Describe ways to plan the use of your time.
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Chapter 14: Managing Conflict and Change
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Sample Questions
Q1) Legitimate power:
A) arises from fear related to the use of force.
B) arises from a person's knowledge or skills.
C) comes from the emotions a person inspires.
D) comes from the position a person holds.
Q2) Power that arises from possessing valuable data is called:
A) information power.
B) expert power.
C) legitimate power.
D) coercive power.
Q3) Confronting and solving a problem leads to the assumption that the parties to the conflict have a win-lose conflict.
A)True
B)False
Q4) Intrapersonal conflicts may arise from differing opinions,misunderstandings of a situation,or differences in values or beliefs.
A)True
B)False
Q5) Briefly describe Lewin's model of change and its different phases.
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Chapter 15: Selecting Employees
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Sample Questions
Q1) A structured interview gives an interviewer more flexibility but makes it harder to be sure that each interview covers the same material.
A)True B)False
Q2) Define recruitment.Give two examples of internal and external recruitment sources.
Q3) Interviewers should ideally refrain from encouraging candidates to ask questions.
A)True
B)False
Q4) The halo effect is best defined as:
A) the practice of forming an overall opinion on the basis of one outstanding characteristic.
B) the practice of grouping together employees who share common interests.
C) the phenomenon where group members lose their individuality and give in to group pressure.
D) the act of hiring one's own relative for a job in spite of there being more eligible candidates.
Q5) Elaborate on the Immigration Reform and Control Act of 1986.
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Page 17
Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) In the context of the training cycle,the objectives should be based on a comparison of the past and the current level of performance and skills.
A)True
B)False
Q2) Which of the following is true of the apprenticeship training mode?
A) The time and expense involved in this form of training are comparatively lower than other on-the-job training forms.
B) It is not well suited for training needs that require months or years of learning.
C) It is more complicated to set up than simple on-the-job training for individual tasks.
D) It involves delivering training programs via computer-based training aids in the absence of a live instructor.
Q3) One way of obtaining information about training needs is to ask the concerned employees.
A)True
B)False
Q4) Define orientation.Why is it considered important for new employees?
Q5) What are the various steps involved in the training process?
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Page 18
Chapter 17: Appraising Performance
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Sample Questions
Q1) The appraisal process takes place in two steps,establishing and communicating expectations for performance.
A)True
B)False
Q2) According to the Equal Employment Opportunity Commission's general guidelines on performance appraisals,the behaviors or characteristics measured by a performance appraisal should strictly be:
A) related to the educational qualification of the employee.
B) related to the job and to succeeding on the job.
C) based on the company's policies.
D) based on an employee's personal views.
Q3) The most effective way to overcome the bias resulting from the recency syndrome is to:
A) focus on the recent information.
B) keep records throughout the year.
C) use the employee's co-workers to do the rating.
D) use the essay appraisal method.
Q4) The main advantage of a checklist appraisal is that it is easy to prepare.
A)True
B)False
Page 19
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